Date Received: 2023-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So currently my account I have been permanently deactivated because of some sort of account violation, that I did not commit. I have funds still in my Venmo account but I am unable to receive my funds for 180 days. This is so unacceptable I would like for my funds be released to me and for my account to be deactivated.. I just want my funds
Company Response:
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I can not establish an account with Venmo ; I am a victim of fraud and Identity theft. The person responsible has been arrested.I can not establish a legitimate account in my name.
Company Response:
State: FL
Zip: 33060
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, I received an email from Paypal saying that my account had been limited because they received a restraining order related to my account. They gave me the name of the lawyer who supposedly sent the restraining order. I contacted him, and he said that he had made no request related to me or my account. I told Paypal customer service this through their messaging system and by phone call. The people I talked to could not provide me with a copy of the restraining order and said they could not remove the limitation on my account. They told me I would need the lawyer to request the removal of the restraining order ( which the lawyer said he never made in the first place ). I have a balance of {$53.00} in my account that I am unable to withdraw or transfer.
Company Response:
State: WA
Zip: 98335
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Good day. This is about my paypal account : It is just a weeks old and last day i receive a very first payment for my online job and then after a few days my account is permanently banned. it is very obvious that it is just a bot that banned my account. I am so disappointed what happen because it is my way of supporting my kids. Now my business was stopped, how I can I continue to support them. I am asking ang begging to please help me to restore my account : My Paypal account : XXXX Hoping for your support regarding this matter. I hope you can help me. Thank you very much and bless. Sincerely yours, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is about a refund reversal from PayPal about transactions Transaction ID : XXXX and XXXX Both transactions were disputed no evidence was provided to XXXX XXXX XXXX charges are valid and now they have arbitarily taken the money without legal cause out of our account. They are listed in the refund reversal as BONUS TRANSACTIONS? They are also no longer in the resolution dispute center when we looked.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX is holding my money XXXX I have over {$700.00} in there and they're refusing to give it to me they've locked up my account please help me get my money Thank you XXXX XXXX
Company Response:
State: FL
Zip: 33578
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: This is a 3 part fraudulent and identity theft issue. 1. My XXXX account which is tied to my PayPal account, was fraudulently accessed by parties in the XXXX XXXX to order from XXXX XXXX Although 4 or the 5 attempts to purchase were caught, one went through and was charged to my PayPal account which is tied to my credit union checking account. After a dispute of this charge was filed with PayPal and declined by their computer automatic decline policy, I contacted the credit union who cancelled the current account, issued a new account, and filed a dispute to PayPal. I disputed the PayPal decline and it is currently being looked at by a person but again their computer system is wanting me to submit more information before they move forward to resolve the issue and I am unable to do what it wants me to do. 2. My credit and personal information was accessed sometime in XX/XX/XXXX and XX/XX/XXXX and numerous, more than 20, attempts were made to open various types of accounts including credit cards, payday loans, etc. At least two new accounts were opened in my name which are fraudulent and I have contacted the companies, when I could, to get them closed and reported the activity to credit reporting agencies. I have placed fraudulent warnings, freezes and blocks to lock down my credit from further attacks. I also discovered that there are more than the 3 major credit reporting companies and one was heavily used ( XXXX Credit Report ) during the wave of applications for credit. 3. A fraudulent change of mailing address was filed with the post office to change my mailing address which I have disputed but it is still pending.
Company Response:
State: FL
Zip: 32233
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: About XXXX I received a notice from PayPal that I bought something in XXXX for over {$300.00}. They would not tell me what was bought just that I owed them money. I refused to pay it, I dont shop in XXXX . They turned me over to collection agency, I told them that I wasnt paying & then letters stopped. A few years later it started up again. I called & asked once again to have account closed, I refused to pay, it all stopped again. Last year I got another letter but it all quickly died out. Today I received a text from PayPal about a {$560.00} charge. I called immediately & they told me I had two accounts, one in US & one in XXXX. I asked that all accounts were to be closed. He said the only way to close the accounts were to give him access to my server. I hung up & called u. I need to know what to do. XXXX XXXX
Company Response:
State: KY
Zip: 40601
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I mistakenly initiated a transaction through Venmo to transfer {$1800.00} from my XXXX Checking account to my landlord XXXX XXXX. This was an overdraft which XXXX paid as a courtesy on my behalf. This was an ACH transaction with ID XXXX. Venmo attempted twice more in quick succession to withdraw {$1800.00} from my XXXX account for which I was charged two additional {$30.00} insufficient funds fees. Because the first transaction was successful neither of the subsequent transactions resulted in money transferred to Venmo. However, Venmo began showing in the app that I owed a debt for {$1800.00}, despite the funds having been withdrawn from my XXXX account. I have since spoken with 5 different Venmo representatives in the last 6 days. I provided the Venmo representatives with screenshots of my bank account, and the transaction ID provided above to assist them in finding the {$1800.00} Venmo seems to have lost. In the time since I opened this investigation, Venmo, despite my explicit demands on multiple occasions to multiple representatives to cease debiting actions, initiated a debit against my XXXX debit card for {$1300.00} ( the remainder of my outstanding balance with them after deduction of my in-app funds ). This transaction has caused me further financial harm and proceeded despite the open investigation I have with them into missing funds. It has been 14 days since the initial transaction, and 6 days since I opened my investigation and there has been absolutely no meaningful progress. Venmo is now completely unresponsive.
Company Response:
State: CA
Zip: 913XX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2023 PayPal processed an unauthorized transaction XXXX. Don't have a PayPal account nor do I transact XXXX XXXX Called PayPal, representative said they would refund the money to my checking account. While I was on the phone with PayPal them having insisted they canceled the account I never had received another email, another unauthorized PayPal transaction {$750.00}. They insisted to take over my laptop made repeated mistakes. Have not been able to use my computer for XXXX hours so far.
Company Response:
State: NY
Zip: 10452
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A