Date Received: 2023-02-15
Issue: Problem adding money
Subissue:
Consumer Complaint: I am writing this complaint that not only is PayPal violating the law and XXXX rules and regulations in regards to PROVISIONAL CREDITS they are also prohibiting me from accepting money that customers are trying to send to me. Please see a photo screen shot for the evidence of this allegation.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a XXXX XXXX XXXX recently retired XXXX I have been a XXXX year member of PayPal with zero issues. Recently I sold an item to a stranger for XXXX XXXX. I had never met this person. I don't have anything to do with him other than this transaction. I sent the item to the person and he wasn't happy. He alleged all this damage to the item that was not there when shipped. I asked him to send me photos of this damage. He never did. I told him that unless he did the sale was final. Next thing I know, he has reported the entire transaction as fraud. My PayPal account is frozen AND on XX/XX/XXXX PayPal cleared out my entire balance ( XXXX ) and said I owe them ( XXXX ). Despite multiple efforts with PayPal 's resolution center I have received no help. Calling them is useless. I get worthless " Sorry! '' and " We can't do anything about this ''. PayPal acts passive when they receive BILLIONS from these transactions. This guy alleges his credit card, his phone number, his email all have been hacked to do what? Steal XXXX from him? Doesn't that seem like a LOT of effort for almost nothing? Really? Also, see this email. He says PayPal gave them my contact information. Is that true? That seems like XXXX too. He got my email from PayPal? PayPal wont give me ANY information about this guy, but they give HIM all my contact information. Regardless of whether his fraud complaint is legit or not. I HAD NOTHING TO DO WITH IT. I have been RIPPED OFF my account balance by PayPal for something I had NOTHING to do with. I AM THE VICTIM HERE and PayPal has treated me as a criminal. They have not used their brain to ask themself how I somehow played ANY part in what went wrong here. I sent them copies of the emails where this guy tried to get me to refund his money. You'd think that anyone with half a brain would have realize I AM THE ONE BEING SCAMMED.
Company Response:
State: OR
Zip: 97404
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Seller had a digital item of value, we discussed price, I submitted this on PayPal, and was going to do purchase protection. Seller absolutely insisted upon skipping that... I was young and very intent on getting the digital item of value. The seller took receipt of my sending funds, then went offline for evermore Your recipient should have the money by XX/XX/2019 Paid with ( XXXX XXXX XXXX ) {$170.00} Your backup is XXXX XXXXXXXX Exchange rate {$170.00} USD = XXXX XXXX XXXX USD = XXXX XXXX Transaction ID XXXX Contact info XXXX XXXX XXXX XXXX Details Sent to XXXX XXXX XXXX {$170.00} XXXX XXXX Fee {$4.00} XXXX XXXX Total {$170.00} XXXX XXXX Print details
Company Response:
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XX/XX/2023 around XXXXXXXX XXXX XXXX Time, Paypal Inc. permanently limited my account with the violation against their terms and condition. I already emailed them to review my account as I did not use paypal on illegal services/activities but as of the time now my account is still limited and can not make transaction. Still can not withdraw funds and make transaction online. Could you please email paypal - XXXX to review and restore my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Transaction ID : XXXX This purchase was made with a company XXXX therefore I was entitled to a PROVISIONAL CREDIT WITHIN 10 DAYS WHICH as you can see from the uploads they are wanting me to wait until XXXX.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal limit my account on XXXX XXXX without any warning on me, they hold my money for 180 days.How can i continue my business with my customers needs.i have XXXX $ on hold to them
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: We are a small independent school in Virginia. We have used Paypal for collecting payment for services for more than 15 years. One month ago they " limited '' our account and now our funds are being held hostage due to required documents. There policy for account ownership prohibits changing the account owner which is required to be an inidvidual, even for a business. We have been forced to use the prior individuals name, even though I am the current admin. Now with these ridiculous API requirements, we have to provide information that doesn't match the account ownership, because Paypal wont allow you to change it. The account owner retired 10 years ago, by the way. We have almost {$25.00} thousand being held hostage and every time I submit the required documents, Paypal adds new documents to the list. This is criminal activity. There is no change in our amounts processed, all the dollar transfers are domestic and we have a long track record with this company. To hold our money hostage and continually delay our ability to collect it is simply wrong. Paypal must be held accountable for this fraudulent use of our money. We will pay 3 % to collect our money while they invest it and earn on assets that they are holding for undue lengths of time. Paypal must be investigated for this.
Company Response:
State: VA
Zip: 224XX
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My business PayPal account was unfairly closed down for virtually no reason as of early this morning. My business operates smoothly and ethically on PayPal and has for as long as we have used them. PayPal asked me to provide more information regarding certain transactions to which I properly provided them. However, this was not enough. I run an academic platform where users post projects and hire freelancers to complete the projects. Our site makes a commission off of each project. Theres absolutely no reason we should be banned.
Company Response:
State: MD
Zip: 218XX
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Was approved for a loan, but didn't receive the money
Subissue:
Consumer Complaint: Hello, I have attempted to settle this issue by calling XXXX and PayPal. I have made no less than XXXX calls and initiated more than XXXX chats. Neither XXXX nor PayPal has assisted in resolving the issues. On XX/XX/2023, I ordered XXXX products from XXXX. The total price was {$150.00}. I had previously obtained a XXXX time use ( XXXX XXXX ending in XXXX ) credit card for approximately {$350.00}. ( But I only used {$150.00} ) of the allowed balance. I have attached a screen shot of the transaction. Of the XXXX items, I returned XXXX. There's screen shot that has this information as well. XXXX advises that it is not an XXXX error. PayPal advised that it will be resolved. In the mean time, I have been subjected to PayPal withdrawing and attempting to withdraw {$81.00} repeatedly. ( Causing my account to be overdrawn ) Please excuse all of the screen shot, but this was the only way that I could think of to get you the information. Please review. Any assistance that you can provide would be greatly appreciated
Company Response:
State: GA
Zip: 30013
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: In XX/XX/XXXX, I received a direct deposit of {$500.00} in my PayPal account. The same day I received and email that my account was being closed and that I can access my money in XXXX I called PayPal and no one can answer my questions I been on hold for hours and no resolution. I rarely use the account there are no suspicious charges because there is barely any money deposit it there. I beg and pleaded with PayPal to give me an answer and they all say I will have to wait 6 months to get my money. I contacted my XXXX department at my job and they reached out to XXXX and since I waited the XXXX day to contact the XXXX department they cant reverse the payment. They stated federal banking regulations said I have to contact them within 5 days of the issuance. Well I did contact the XXXX department at my job Friday XX/XX/XXXX the day we got paid and the girl who took my concern did not put in the correct request like I asked her she simply stated that my account was close and my money should be return I had to call back last Thursday XX/XX/XXXX and speak with XXXX department and she told me about the federal banking regulation of 5 days to reverse payment. So because a call center rep took my concern down incorrectly I was outside of the 5 day period and when Payroll attempted to reverse payment XXXX said they could not do anything I will have to reached back out to PayPal. I just want my money and some answers on why it was close. They just have my money sitting there that I worked for. I dont understand I use the PayPal account for shopping and miscellaneous items I dont do anything else but that. I spoke to a supervisor he had it escalated and of course no one reached back out to me. People are heartless and no help when you call PayPal I need my money and a resolution. My reference number from PayPal is ( XXXX ID - XXXX )
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A