Date Received: 2023-02-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: On XX/XX/XXXX, a client sent money via PayPal to pay a deposit to reserve dates for my vacation rental. PayPal requested a tax id to confirm the transaction and stated ID verification would take 15 minutes. Thereafter, funds would be released to me. It's now been 3 days and the funds have NOT been released to me. I called PayPal this morning. They stated that there are systems issues and there is no time frame on when this " issue '' will be resolved. This is completely unacceptable and illegal! They are withholding my money and I'm sure thousands of other consumers.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My account was frozen with a balance over {$300.00}! When I asked why it was frozen they deactivated my account and refused to let me have the money in my account.
Company Response:
State: SC
Zip: 29360
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: First, how can you close a case without the main solution? I STILL CAN NOT LINK MY XXXX ACCOUNT TO PAYPAL!!! This is my third complaint within the month with PAYPAL I discussed this with XXXX and determined the issue was with PAYPAL, and yet I receive a long response from XXXX that does not solve the base problem. I have had my XXXX bank linked with PAYPAL for about twenty years. this was investigated and found no faults or issues with my account. PAYPAL upgrades and deletes my account. No matter how many times they notify me that that has happened, until they allow my bank account to be linked, the problem will continue. PAYPAY has my banking information. UNLESS THE RESPONSE IS MY ACCOUNT IS LINKED, I WILL CONTINUE TO SUBMIT COMPLAINTS.
Company Response:
State: OK
Zip: 74055
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account and refuses to let me withdraw any of my money from the balance or debit card. They claim it was triggered by suspicious activity and violation of user agreement The only thing I did was try to buy cryptocurrency through the venmo app ( a service they OFFER ) and they declined it and completely locked me out of my account. I keep calling and messaging and nobody will reach out to me or give me an answer on how to fix it. I have over {$800.00} just sitting in my account with no way to get it out.
Company Response:
State: CA
Zip: 92646
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I allowed myself to believe the Paypal person who called me after my first complaint with consumer financial protection bureau when I was thanked for bringing a bad merchant - that had used PayPal as a shield to an ambush marketing program ( one where you have to cancel before the trial period ends or they will charge you the next month 's subscription amount ). Anyway PayPal concurred that I was due the credit for this but because I had also tried to charge back with XXXX XXXX XXXX, that they were just waiting to hear that they were not honoring my charge back request ( XXXX XXXX had issued a temporary credit but then reversed on XX/XX/XXXX ). The gentleman from PayPal said if they had not heard back from 'XXXX XXXX by XX/XX/XXXX, they would issue the credit. Well it's the XXXX of XXXX and still no credit- this has been going on now for 6 months!!
Company Response:
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Received text stating PayPal account has been locked. I do not have a PayPal account. Text received XX/XX/2023 From : XXXX Text Contents : Your PaypaI has been limited. We have locked your paypaI because our service has detected two unauthorized attempt. To unlock your account, you required verify your Account. Click the link below to unlock your Account : XXXX XXXX XXXXXXXX Your account will be automatically unlock, after finishing the verification. Best Regards, PaypaI service.
Company Response:
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2023 XXXX XXXX XXXX sent {$420.00} to PayPal on my behalf.paypal sent an email to me at XXXX advising I had {$420.00} in my PayPal account and asking do you accept this money.i clicked the big green emblem accepting the funds.then PayPal asked what I wanted to do with the funds.two choices I selected deposit in my bank account XXXX XXXX XXXXagain 2 choices instant deposit for a fee or delayed deposit no fee.i selected instant deposit.a fee of a little over {$7.00} appeared asking did I accept this fee.i indicated yes.balance of {$420.00} supposedly was deposited.upon checking with my bank no such deposit occured I was advised to contact PayPal.after several unsuccessful attempts to get the funds I instructed PayPal to refund the {$420.00} back to XXXX XXXX XXXX a small business I did business with so I could have XXXX send my funds to a reliable source my bank recommended XXXX and further to close my PayPal account.paypal agreed.the owner of XXXX sent me a screenshot of PayPal sending the refund then stopping.i contacted PayPal again `` your refund was deposited in your bank account '' Wrong.wasnt.paypal still has my funds.the last supervisor I spoke to and recorded said I was lying about initially requesting the money be deposited in my bank and being charged a fee.she was rude and gave me the impression that my refund would be sent back to XXXX next week whether I liked it or not.im contacting corporate Monday but don't expect much better treatment.oh they recorded all these conversations and so did i.i feel at XXXX on a fixed income both XXXX abuse and cival rights abuse apply herem
Company Response:
State: FL
Zip: 32571
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX my friend lent me money to go to my mother 's who lives hours away so I can help her because she recently had XXXX and she has nobody else. Well there was no possible way that I was able to get the funds off, so I sent the money back to my friend and she tried another way but it didn't work it required her to do some other things she did not have time for so she sent it back to me through this app. Now weeks before this I use this app or account with the same bank they're saying that I can't use now wants verified, I use this service and I was able to transfer money to my husband and then deposit the rest of the money into the account that I was not able to use on the XXXX of XXXX. So I did what they said I sent them the bank statements and everything they wanted and not good enough. But anyways let me backtrack again so I wasn't able to get the funds off and I needed it ASAP, and I read when I googled it what I can do to get the money off of the account was I could use a prepaid card debit card. So I tried that and everything I tried was declined. And then I tried to send money to my friend who has a debit card through this account and he was going to take it off for me then and give me the money. But that was declined and then my account became Frozen. I got an email from a girl named XXXX and she asked for documents that I sent them back in XX/XX/XXXX but anyways I sent the documents and to verify my identity, address and bank statements. I sent those on XX/XX/XXXX and I have not heard nothing back from her even though I messaged her many times, I called support I cried to them, I used to chat box, but nothing has been done yet. I can not get an email back from this XXXX girl. I've done all that was asked of me. I begged and pleaded because this is all the money I have to get to my mother 's. But no response and after calling customer support on XX/XX/XXXX I tried calling again the next day but got a message saying number was disconnected. This company which is Venmo wouldn't accept or let me use my bank account I was able to use weeks ago or anything I tried from the beginning with this money. I was supposed to be at my mom 's Sunday morning and because of Venmo she's been alone.
Company Response:
State: PA
Zip: 155XX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase throug Paypal on XX/XX/23 XXXX using papal credit for {$400.00} The actual seller 's email is unavailable to contact, I contacted his partner - XXXX, by text and phone XXXX, he supposed to provide me the tracking # on XXXX, XXXX and supposed to deliver priority mail 2-3 days, but he gave me a tracking number XXXX, which was incorrect number, next day I contacted to get the tracking number and today on XX/XX/23 XXXX, when I supposed to get my order he texted me at XXXX XXXX asking me to wait XXXX minutes for correct #. Now is XXXX still waiting. I texted several times, no response. PayPal is moving so slow, when it is obvious that I will get nothing and start paying him his credit with high percentage.
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: This complaint is in regards to : Transaction ID : XXXX, XXXX We DEMAND TO SEE THE EVIDENCE THAT MAKES THESE CHARGES VALID IMMEDIATELY ***Since this is a matter that may involve discrimination this complaint is to bring to your awareness and also as a contemporaneous record because we are unable to oppose this decision in the resolution dispute center of PayPal or file another dispute to demand the evidence that this charge is valid. We had to provide evidence of a charge we were disputing why shouldn't they? In addition, what court room do you go into besides maybe the local media and judge things without any evidence whatsoever? Isn't this called pre- judging which is where the word prejudice comes from?
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A