Date Received: 2023-02-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I tried to pay {$4000.00} rent on XX/XX/19 to my landlord via Venmo. However, my transaction was declined. I tried to call in to Venmo customer support to see if they can authorize the transaction to go through, but they said it was due to their internal automated system and they have no manual override. They then instructed me to break up the payment into smaller payments. I was able to send {$2000.00} successfully before encountering the payment declined error again. Then I realized my entire account was flagged so I can no longer send money to anyone ( I can no longer fulfill requests either ). Since I was on the phone with the customer support person, I asked if they could un-restrict my account but once again they said they have no way to override and I would just have to wait or use a different app. I rely on Venmo for daily transactions and it's unacceptable there is no way to manually override or review accounts/transactions after verifying the owner of the account is trying to make those payments. I've seen other reports that even after waiting years their accounts are still flagged. Clearly, the automated system is faulty.
Company Response:
State: CA
Zip: 94089
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: While my funds ( XXXX php ) are on hold, Paypal decided to permanently ban my account on XX/XX/2023 because of allegedly selling of XXXX oriented materials or services, which I didn't and I never did my entire life. I am selling my graphic designs, logos, for clients to post on their social media pages and it's so far from their accusations. I called them multiple times to resolve this issue, I even spoke with the supervisor but they kept on insisting that there's nothing they can do about it. They really made a mistake for banning my account, aside from that, they hold my money that is not supposed to be hold anymore. Please help me with this.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My Venmo account was permanently suspended on XX/XX/2023 without warning or reasoning from Venmo. They said at their discretion if they believe we may have violated their user agreement they can decide to permanently disable my account. I did not violate any part of the agreement and Im not sure what they are talking about because they will not share any details on the reasoning behind my permanent suspension. I believe this is unfair and even fraudulent that for years this company has taken money from me via instant fees and whatever other fees but now they deem me in violation of their user agreement without explanation after taking my money for years.
Company Response:
State: MA
Zip: 01876
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My credit card is through XXXX however they have been amazing to work with. The Issue is Paypal is withholding {$2000.00} for almost 80 days they will not release it back to me or to the vendor. XX/XX/XXXX, I paid XXXX XXXX XXXX ( the vendor ) {$2000.00} for a product through Paypal. We decided to go through a different vendor and requested a refund. After a week we still had not received the refund, so I opened a dispute. Then my husband said we would just go get the product 2 states away, so I called XXXX to close the dispute and give the money back to the vendor. After two weeks the vendor still had not received the money but I had been rebilled so we called PayPal and they stated they needed it to be closed from XXXX. XX/XX/XXXX this dispute was closed with XXXX, I offered to email Paypal the letter from XXXX stating it was closed but they said they needed it from XXXX. I called Paypal back to let them know it was closed, they let us know we needed to wait 75 days for Paypal to release the funds to the vendor. Though we had communicated all this with the vendor, we were billed again and threated collections because we had the product, and he was out {$2000.00}. In XXXX we paid the vendor an additional {$2000.00} in the agreement he would refund us once Paypal released the funds. I called and checked XX/XX/XXXX that we were still just waiting, and they verified that XX/XX/XXXX would be the end of the 75 days and the vendor would have his funds. I called XX/XX/XXXX to make sure the vendors fund had been released and they stated they are still waiting for XXXX to close the dispute, even though last we spoke it was only a time issue. I called XXXX today XXXX and they again said it has been closed since XXXX. I will be calling Paypal again today and letting them know I filed a complaint, at this point they have no reason to keep these funds on hold from the vendor. At this point I have paid for the product twice and I am not sure what else I can do. Paypal Account is my husband XXXX XXXX XXXX XXXX. Card on the account is mine ending in XXXX
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have verified with PayPal that I have NO account with them, yet I continue to receive statements by email from what must be a fraudulent source : Sender is XXXX Here 's your invoice Billing Department sent you an invoice for {$680.00} USD Due on receipt View and Pay Invoice Buy now. Pay over time. Simply select PayPal Credit at checkout and enjoy No Interest if paid in full in 6 months. Subject to credit approval. See terms. US customers only. Seller note to customer, {$680.00}.., XXXX XXXX XXXX XXXX Don't know this seller? You can safely ignore this invoice if you're not buying anything from this seller. PayPal won't ask you to call or send texts to phone numbers in an invoice. We don't ask for your credentials or auto-debit money from your account against any invoices. Contact us if you're still not sure. PayPal Help & Contact | Security | Apps XXXX XXXX XXXX XXXX PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. PayPal XXXX : en_US ( en-US ) XXXX : XXXX
Company Response:
State: HI
Zip: 96792
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Letter receive at my residential address dated on XX/XX/2023 from XXXX XXXX XXXX XXXX ( toll free : XXXX ; address : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ) attempt to collecting {$32.00} for creditor " PayPal, Inc ''. Within the letter claiming " Call or write us by XX/XX/2023, to dispute all or part of the debt. If you do not, we will assume that our information is correct. '' which is an unethical practice forcing the letter receiver to act or else assuming all information is correct. I post complain on the XXXX XXXX XXXX and received following correspondence from the said company : " Receipt of correspondence from a concerned customer is taken very seriously at XXXX XXXX XXXX XXXX. All issues are researched thoroughly with extra attention to the customer perspective. Based on XXXX XXXX concerns, we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and information you provided ( your e-mail address ), indicates that you XXXX have been a victim of identity theft. The e-mail address provided to us by, PayPal , Inc., does not match the address you provided in your correspondence to the XXXX XXXX XXXX We have provided PayPal with a copy of this complaint and our response. Should, XXXX XXXX, have any questions, we kindly ask that they contact, PayPal , Inc., and allow them the opportunity to address any additional concerns they XXXX have. Thank you for bringing this matter to our attention. We apologize for any inconvenience that we XXXX have caused. Sincerely, XXXX XXXX XXXX, Corporate Compliance '' Problem is never once my e-mail address was disclosed in the physical letter sent to my correct name and physical address. I was never contacted by the creditor " PayPal Inc. '' prior to receiving this letter nor it's possible for me to incur any debt from PayPal Inc. in the past. Furthermore, the creditor " PayPal Inc '' has no balance due under my name. Similar tactics and experience of such practice from this company ( claiming collecting money owed from " PayPal Inc. '' ) is easily found from PayPal 's official website under its Community Discussion Forum ( see link " XXXX XXXX XXXXXXXX '' ). This is a very time consuming encounter for person at the receiving end of such letter not to mention the possible XXXX endured causing by such practice from this company. Please see to an end for such practice. Thank you An concerning XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94118
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made online purchases through XXXX XXXX XXXX, paid through PayPal. One of the items is defective and missing parts ( not as advertised by the seller ). It also contains serious security vulnerabilities which were flagged by XXXX ( see attached ). When I reached out to the seller letting them know of the defects and the security issues and missing parts, they asked that we wait for them to fix the defects, or to hire our own developer to fix them. Since I do not have the means to hire my own developer, I chose to wait. Three months later, the seller still has not fixed the issues, nor provided the missing part. So, I filed a refund, which they denied. I escalated the issue to XXXX XXXX support but was told they would not provide refunds for the defective item, to keep working with the seller. I then escalated this issue to PayPal and got an email today that my case was ineligible for PayPal purchase protection. I am now stuck with a purchased item that is defective, missing parts and has serious security vulnerabilities. Furthermore, XXXX XXXX locked my account immediately after I escalated the issue to Paypal ( see attached ). I am unable to access any of the products and services that I purchased or my billing records & statements. I really hope that PayPal will look into these complaints as I do not feel any consumers should have to settle with products that are defective, missing parts and/or not as advertised.
Company Response:
State: OH
Zip: 43613
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Im XX/XX/2023 I was charged {$97.00} by XXXX through Paypal, which then charges my XXXXXXXX XXXX account as the payment method, since I accidentally forgot to turn off auto renewal. I called XXXX the same day and the cancelled the membership and they refunded the full {$97.00} to the original payment method which was through PayPal. The problem is Paypal never sent the money back to my XXXXXXXX XXXX account. I have opened XXXX cases with Paypal and they have closed both without returning my money back to me. I have also called XXXX to see if maybe it was an error on their side but they have confirmed that PayPal never sent the money back. It has been more than 30 days since this has happened so there has been plenty of time for PayPal to process this transaction.
Company Response:
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account got frozen an deactivated for something i didn't do an now i have XXXX dollars held up for 180 days an i need my money
Company Response:
State: KY
Zip: 413XX
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX find the following illegal chargeback from a sender who paid me the rental deposit of {$400.00} but filed a chargeback after a few months and she is still living in the apartment. Venmo continued the chargeback by taking the money away from my Venmo account to her account after I sent Venmo the lease agreement and all electronic communications with the sender who acknowledged in the communication that the chargeback was false. This made no sense and had no Customer protection at all since fraudulent chargeback can happen by anyone for any reason. I cant imagine that this can happen so easily for someone to steal money from us and there was no justice at all. Update on your Venmo case Dispute ID : XXXX Transaction amount : {$400.00} USD Disputed amount : {$400.00} USD Transaction date : XX/XX/2022 Sender name : XXXX XXXX XXXX XXXX of your senders opened a case for this transaction. This means the sender has asked their financial institution to reverse the money for this transaction. We want to help you, and we are disputing this case with your senders financial institution. Because of the following reason ( s ) : This transaction was not marked as eligible for Purchase Protection. an amount of {$400.00} USD has been debited from your Venmo account during case filing and you will not be debited again. We understand that you may not have been expecting this chargeback. If this debit has caused your Venmo account to go negative, please log in to your Venmo account and add money to your account by visiting venmo.com/addfunds. If the financial institution decides the case in your favor, we'll notify you when the payment is returned to your Venmo account. We'll email you if we need any further information from you. Thank you for using Venmo.
Company Response:
State: NY
Zip: 12047
Submitted Via: Web
Date Sent: 2023-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A