Date Received: 2023-12-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Received email from pay-pal about debit of payment to unknown party. I dont use pay pal and am not a member.
Company Response:
State: WA
Zip: 98110
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem when making payments
Subissue:
Consumer Complaint: I have a Prepaid Debit card with PayPal. I would load money on this card to pay my rent with. I tried loading {$370.00} on this card starting on XX/XX/XXXX. I would load money on my card at XXXX XXXX. It wouldn't load, cashier tried 3 times. I went out to my car to XXXX PayPal, call them to find out why. I called XXXX of the numbers XXXX listed. XXXX from PayPal Customer Service told me to download XXXX. He said the problem was I needed to verify my identity with their server. He had me open XXXX and he started to apply for these XXXX in XXXX loans. I started screaming stop. I then uninstalled XXXX. Over the next couple of weeks he would call me or text me saying that he needed to verify all the accounts linked to my PayPal account. He told me just this past weekend that he would refund my money only if I would purchase XXXX {$100.00} XXXX XXXX cards and he would verify my identity with the PayPal server with these cards, then refund all my money plus the {$300.00} for the XXXX XXXX card. I feel absolutely stupid. He took money out of my savings account at a different bank as well as purchased XXXX {$100.00} Gift cards to XXXX and charged it to my XXXX account. I've been praying that when they investigated they look at my accounts. I've had PayPal since 2016 and these types of transactions are not the norm for me. Ive never taken out XXXX in XXXX Loans. My PayPal charge account, I would have a little balance then pay it off. However the scammer got my XXXX PayPal credit accounts. I did not authorize any of these transactions. I've tried reporting thse to PayPal but they deny my claim. Please please help me. I work at a gas station. I don't have money to being paying loans I did not authorize
Company Response:
State: OH
Zip: 448XX
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: After XXXX finally had to put my money back in my account on XX/XX/10 and unfreeze it they said the only way to get it back was send it to Venmo and then to my bank... I sent it to Venmo and it said it will be held until the XXXX, so I waited 6 business days before contacting them, and they actually emailed me and texted me at XXXXXXXX XXXX. The email read " Congratulations your money is now available and we have successfully varied your identity! '' And the text message said that they had sent me a debit card. So I logged in as I wasn't asleep, I was thinking about money issues ironically, to transfer my money to chase or see if I could pay my XXXX and water/garbage bills through Venmo. I was able to set everything up to transfer, and then was stopped at last screenvwhich said my account is frozen and I can't access my money. {$1000.00}. I chatted in and got someone who introduced themselves and then didn't say anything for an hour until the chat disconnected. So I called, and sat on hold for another hour until the call hung up on me. This has been the theme of all day. The person I am on with now said " you've been dealing with this since XXXX XXXX?? '' At around XXXX in the afternoon. It is now XXXX and they have not said a word since. My money is still frozen and I have been trying to find out why, and why they sent me contradictory emails and text messages 14 hours ago.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Im being asked to provide {$100.00} by XXXX XXXX XXXX. This is them saying that its something from PayPal. I provided documentation from my bank where {$100.00} dollars were sent to PayPal around the date of this debt collection creation. PayPal also has sent me an email saying the confirmed the {$100.00} payment. I sent this information to debt collector agency and they dont think it is enough and are trying to send me more info for me to sign. Sounds like PayPal sending me to collections, then me paying, then PayPal not doing due dilligence and contacting the debt collectors. Either PayPal or XXXX XXXXXXXX XXXX not doing their required work and asking me to prove why I dont owe the debt.
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Refer to prior CFPB complaint XXXX which was closed but should not have been. Paypal refunded my money subject to the prior CFPB complaint XXXX BUT the big problem is that now I am unable to withdraw it from the Paypal wallet . First, I tried to withdraw my account balance of {$730.00} to my checking account which I've always used with Paypal for probably 15 years. I linked it successfully by logging into my bank account through the Paypal website and then initiated a withdrawal. The next day Paypal summarily denied this withdrawal claiming my bank denied it, which they did not and nor have I ever had issues with my bank with Paypal or any other ACH transfer. Then I tried to add my XXXX XXXX XXXX account by logging into it through the Paypal website. This seemed to go through just fine on my bank 's side with Paypal 's partner XXXX, but Paypal wouldn't let me add that bank account. Then I tried to add my XXXX XXXX account ( XXXX XXXX XXXX ) by verifying two trial deposits. Instead of posting the two verification deposits and then withdrawing the same amount, Paypal just took XXXX cents out of my account without depositing anything. So now I have no way to verify the account and Paypal stole another XXXX cents from me!!! I am sick of this company. First they didn't pay my credit card on time, then they sat on my money for 3 months while giving me the runaround even after a CFPB complaint, then they waited till the end of the 60 day timeframe the CFPB gives them to finally refund my money which I had asked for all along as they took their sweet time to figure out where my money disappeared ( which they still have not figured out to this day ), and now after refunding my money, they have trapped it and are not letting me access it or withdraw it.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi ; I disputed a transaction made with PayPal for a XXXX purchase that the seller tried to scam me into making me pay for shipping when it was advertised as free shipping. A clean cut case. My money should have been refunded right away. Especially after XXXX had received notice that the product purchased was returned to the seller who tried to scam me. Meanwhile five days later, PayPal was yet to make a decision on this and I am without a refund or product. PayPal should be held accountable and to the same standards as any other financial institution and like any other XXXX XXXX XXXX XXXX. PayPals dispute process is not like that of a bank. PayPal makes the customer attempt to reach an agreement with the seller or merchant which I did and the seller began demanding I give him my number which I did not feel comfortable with talking outside of the XXXX app. PayPal needs held accountable for allowing customers to be scammed.
Company Response:
State: OH
Zip: 444XX
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I created a paypal fundraiser a while ago! then paypal did freeze my account and ever since refuses to give me access to my account! they removed the whole account access! I reset my password but still they want to sent OTP to my old phone that I dont have any nore! when I call customer service they say its a security mesure they can not overwrite it! and the system does not let them add my new phone number! they just say to wait a few days and try again and that THERE IS NOTHING THEY CAN DO! I mean seriouly they steal thousands of dollars from me giving nonsense excuses! althouth they send me an email that my funds are eligible for withdraw! they keep finding silly excuses blaming their own security system!
Company Response:
State: NC
Zip: 28376
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I did an instant transfer from my Venmo account to my bank account. The transfer was never put into my account. The amount of the transfer was {$110.00}. I contacted Venmo by phone several times and they gave me several transaction ids. I contacted my bank multiple times to give them the codes. XXXX accounting specialists at the bank searched for the funds and they were never received by my bank. I then emailed Venmo several times and they said there was nothing else they could do. Then the last XXXX emails I didnt get any response. I am out the {$110.00} during the XXXX holidays. This has put me behind and caused other issues with my finances.
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: MY NAME IS XXXX XXXX AND I OPENED THIS BUSINESS ACCOUNT FOR XXXX XXXX XXXX XXXX. ON XX/XX/2023 BECAUSE I STARTED DOING AFILLIATE MARKETING AND PAID SURVEYS. WELL MOST COMPANIES ONLY PAY YOU VIA PAYPAL. LAST WEEK I SPENT ALMOST TWO DAYS ON A SURVEY THAT PAID {$120.00} TO COMPLETE TO HELP WITH MY FOOD. TODAY THE PAYMENT WAS SENT PAYPAL HAS PLACED A 21 DAY HOLD ON EVERY DIME I HAVE AN HAD BEEN WAITING ON. THEIR REBUTAL IS BECAUSE MY ACCOUNT IS NEW I NEED TO DO 10 SALES, NO COMPLAINTS FOR 60 DAYS, AND MAKE {$200.00} IN SALES. THAT IS UNREASONABLE BECAUSE I DO NOT SELL ANYTHING AND THAT GOAL WOULD TAKE A LONG TIME WITH AFILLIATE MARKETING AND DOING PAID SURVEYS. TRADITIONAL BANKS DO NOT WITHOLD DEPOSITS FOR 21 DAYS SO HOW CAN THEY GET AWAY WITH THIS. I HAVE HAD TWO PAYMENTS OF {$10.00} AND CHANGE FROM DOING SURVEYS ON ANOTHER SITE NOT THE ONE THAT SENT THE {$120.00} AND THOSE PAYMENTS WERE NOT HELD. THIS IS COSTING ME UNJUST SUFFERING AND I WILL NOT STOP UNTIL THIS PLACE YES PAYPAL MAKES THIS RIGHT AND GIVE MY GROCERY MONEY TO ME THAT I HAVE WORKED FOR AND EARNED. ONE CUSTOMER SERVICE REP ASKED ME TO WRITE THE SENDER BACK AND ASK THEM TO SEND THE PAYMENT AS FRIENDS AND FAM INSTEAD OF GOODS AND SERVICES. THAT IS A PLACE OF BUSINESS WHO WILL NOT LIE FOR ME SO THIS IS JUST PREPOSTEROUS.
Company Response:
State: NV
Zip: 89119
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Money was sent from PayPayl to another country on XXXX in the amount of {$60.00} and another in the amount of {$300.00} dollars to a XXXX XXXX. I dont know the person
Company Response:
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A