Date Received: 2023-12-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: after reopening my account with Venmo and having a customer play me through their app, they decided to close my account with no explaitonomn no reason and won't realize my funds that are on that account till 180 days now due to this, I can't complete my customer order and they want a refund Venmo refused to release the money not me I had successfully passed all security questions asked I supplied my ID and information which approved and accepted.. they are stating I violated an agreement but won't tell me what it was I only had the account active for 4 hours and made one transaction also I don't understand what I did. I would like to provide a detailed account of my experience with Venmo. After reopening my account and receiving a payment from a customer, Venmo suddenly closed my account without any explanation. I was left confused and frustrated as I couldn't understand why my account was closed, and Venmo refused to provide me with any information. The closure of my account has created a significant problem for me as I had funds in the account that I can not access for 180 days. This has caused me to be unable to complete my customer 's order, and they are now asking for a refund. However, Venmo is refusing to release my funds, even after I provided all the required documents, including my ID and other details. I had successfully passed all security questions and answered them accurately. There was only one transaction made on my account, and I had no idea what I could have done wrong. Venmo claimed that I violated an agreement, but they did not specify which agreement. It was frustrating for me as I had only used the account for four hours, and I could not understand why Venmo closed my account without any clear reason. Therefore, I urge Venmo to take immediate action and provide a clear explanation for their sudden closure of my account. I also request that they release my funds as soon as possible so that I can resolve the issue with my customer.
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To whom it may concern. I trust this message finds you well. My name is XXXX XXXX, a dedicated PayPal user with an unblemished track record in adherence to the Acceptable Use Policy. Regrettably, I recently received an alarming notification through the " You can no longer do business with PayPal '' email. In light of this, I am reaching out, guided by legal counsel, to bring to your attention the potential error in this policy enforcement and to request the immediate restoration of my account to its full functionality. My primary use of PayPal revolves around legitimate transactions related to my XXXX XXXX XXXX XXXX. Additionally, my PayPal account is duly authenticated and linked to the XXXX website, where I derive income from my XXXX XXXX. A thorough examination of my transaction history will affirm the authenticity and conformity of my account activities, with no association to XXXX content or any violation of the XXXX. Perplexingly, I am at a loss as to what may have triggered this suspension, a sentiment echoed by numerous users on XXXXPayPal who have experienced similar unwarranted account restrictions in recent days. The collective concern is not only about the potential harm to individual users but also the broader impact on public trust in PayPal as a reliable service. Should these grievances find their way to regulatory bodies, it could pose a reputational risk for PayPal. To facilitate a comprehensive review of my case, I have attached the link to my profile on XXXX, along with pertinent details of my account. I kindly request that you escalate this matter to the appropriate internal department responsible for handling PayPal account issues. Human intervention is crucial at this juncture, as automated responses have thus far been unable to provide satisfactory resolution, that's why I'm refering to this email address, I've been days chatting to bots, I have {$330.00} that I cant no withdraw. I eagerly anticipate your prompt attention to this matter and a favorable reconsideration of the imposed account limitation. Your assistance in rectifying this situation is invaluable, and I look forward to hearing back from you at your earliest convenience. Sincerely, XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem adding money
Subissue:
Consumer Complaint: Paypal won't let me add money. as much I ask help. The representative won't help me. Please review video. So paypal aware knows the issue. Cannot be waited usually message please.
Company Response:
State: CO
Zip: 80204
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Im currently homeless and Ive had people send me money on Venmo to help me. {$170.00} total. I tried to transfer the money to my PayPal account and PayPal kept saying my last 4 digits of my phone number was incorrect. I changed my phone number to my new phone number and tried again and PayPal still kept saying my last 4 digits of my phone number was incorrect even tho I JUST changed it. I woke up the next day and VENMO had suspended my account. I sent them an email and chatted with 3 different people on 3 different days and my account is still suspended even after Ive submitted my photo ID and a photo of me holding my photo ID.
Company Response:
State: KY
Zip: 407XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I had disputed a transaction with paypal and it was suppose to show up in my paypal balance but it never did. I even originally made the payment from my paypal balance but they system glitched and sent it to a closed XXXX account I used to have. I have emails from XXXX stating that they reversed the funds and sent it back to paypal so that it will be in my paypal balance but paypal saying they never received my money. So both XXXX and paypal have not put my {$510.00} back in my paypal balance. All I been getting is the run around even when I provide proof and I couldnt even get a provisional credit until they find out whats going on. I have kids to feed and bills to pay, but XXXX or paypal isnt giving me my money. Ive been waiting extremely long and none of the reps on either side has helped. Please help me get my {$510.00} back from either paypal or XXXX. Thanks CFPB.
Company Response:
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was suddenly and permanently restricted without any valid reason and the funds in my account have been frozen for 180 days. I tried asking the PayPal customer service team for help but they said they couldn't help me recover my account. Just tell you whether it is a risk account or it can not be lifted, so it is a big disaster for our normal sellers. I have been using this account for some time and always work in good faith and comply with all policies and user agreements stated and in my Agree when registering an account. I have taken every step to minimize the risk associated with my account, but PayPal has still permanently restricted my account and says there are potential risks associated with it. I would request any information as to why PayPal feels they must restrict this account. There is no reason to permanently close my account as I believe I did nothing wrong to cause the account to be closed. Therefore, I am asking PayPal to re-investigate the issue and help resolve it. I'm willing to provide any information needed to investigate and help recover the account. I am willing to work with PayPal to minimize perceived risk. I'm asking you to help me recover my account. PayPal merchant number XXXX Reference number : XXXX
Company Response:
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Venmo suspended my account XX/XX/2023. The account had {$370.00} inside the balance because the account locked after receiving money. I contacted them same day via their email to contact they provided after suspension. After this, they took until XX/XX/XXXX to reply back. ( They only reply at midnight so you can not properly resolve your issue. ) Their reply asked for my Identification card which I provided instantly. It took them until XX/XX/XXXX to reply back stating they are now finally escalating this to the " speciality team. '' Who was I sending my information if not the people who would reinstate my account? Useless runaround to keep my funds. It has been a total of XXXX days trying to get my funds back from this company, an absolute nightmare. I have kids to feed, absolutely insane of them to keep my funds for this long.
Company Response:
State: CA
Zip: 92394
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: In 2020, the IRS contacted via mail stating that I made XXXX through Paypal account. I spoke with paypal and asked them to confirm that I made that amount that they told me that I have never made XXXX through paypal nor has that amount ever passed though my account. They provided me with a letter via email as well as my transactions from 2020. However, the IRS informed me a second time that Paypal confirmed with them that I did receive XXXX through paypal. I am not receiving the same information that is being reported to the IRS and believe that my personal identity was used to create a paypal account that I do not have access to or am aware of. There have been damages because of this as the IRS has begun taking my income taxes.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I had someone send me {$200.00} on venmo I got some of the money off but then out of nowhere the froze my account and no I can't even get my money. XXXX has been calling everyday and emailings. Account specialit was XXXX was expired ID and they won't. Let me get my money. Then more keeps throwing me around in a circle to the next person. Then back to other people, venmo is not right. I just want my money and close the account
Company Response:
State: MN
Zip: 55433
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: Sent money to XXXXXXXX XXXX from Venmo XX/XX/2023. {$500.00}. I noticed the wrong Debit card was debit card was used. I contacted Venmo within minutes of transferring it to my closed XXXXXXXX XXXX account. VENMO stated the transaction was cancelled and would take 25-45 minutes to return. I called again XXXX/XXXXXXXX, the same day, when it the funds did not return. This time the the VENMO representative stated that the previous representative gave me the wrong time frame and it actually takes about 3-5 business days. I called my XXXXXXXX XXXX 3 times to confirm that they rejected the funds. I then called Venmo again and Another representative stated it could now take up to 5 days or possibly need to be escalated. I then called Venmo 3 days later during the week and still no funds were returned. I then spoke to a representative who stated to continue to wait. I called back the next day and the representative stated that they would escalate this. The next day, I received an email from Venmo saying only my bank can fix this. My XXXX XXXX confirmed that they have records that VENMO attempted to send the funds to them twice. Even though I have asked Venmo to cancel the transfer multiple times at this point. I still have not received my {$500.00} and will be empty handed tomorrow for a purchase that was planned. This is despicable and Venmo is a scam for this. Not only that but they refuse to let me speak to a person that is on the escalation team. Only communication through email is permitted. I am tired of fighting with Venmo who is a product of PayPal.
Company Response:
State: MO
Zip: 63376
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A