Date Received: 2023-04-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2023 : I purchased a monthly subscription on XXXX for {$8.00}. On XX/XX/2023 both my debit and XXXX credit cards were charged {$1200.00} on XXXX through Paypal. The charge on my debit card was stopped by the bank but the charge on my XXXX card was processed. I immediately closed the corresponding XXXX account. I contacted Paypal to cancel the subscription and open a dispute. On XX/XX/2023 Paypal sent me an email stating that case ( ID # XXXX ) was denied because the purchase is not covered under the terms of Paypal Purchase Protection. XX/XX/2023 : I contacted XXXX by email, I couldn't fine a phone help line for them. I included the invoice ( # XXXX ) I received for {$1200.00} and explained that this was a fraudulent purchase. I contacted XXXX and reported the fraudulent charge. XX/XX/2023 : XXXX applied a temporary credit to my account and started their investigation. They explained that it may take approximately 30 days to resolve. XX/XX/2023 : XXXX notified me that an unauthorized party may have accessed my account and that they have assigned me a temporary password. An order ( # XXXX ) for {$200.00} to be sent to an unknown address was attempted. I reset my login credentials and removed all saved payment information from the site. XX/XX/2023 : XXXX ( XXXX ) replied stating that all sales for digital content are final and non-refundable. I reiterated that I did not make this purchase and it was a fraudulent charge. They replied by stating that they couldn't find any evidence that these transactions were unauthorized or that my account was compromised. The monthly XXXX subscription for {$8.00} that I purchased on XX/XX/2023 looks to have been the catalyst for the entire series of events that have since transpired.
Company Response:
State: IL
Zip: 61401
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I submitted a complaint on Paypal. I am submitting this today to add to the supporting documents. On Monday, XX/XX/XXXX someoneby the name of " XXXX '' reached out to me from XXXX XXXX XXXX. XXXX stated several conflicting things to me and insisted that I download XXXX to get new tracking information. XXXX states that she sent me a package. XXXX stated that she checked thepackageand found out that she made a mistake and sent me 4 bundles when she should've sent me 6. I asked her what package did she check and what did she send to me. XXXX also stated that a package is still in transit to me and that if I download XXXX she will give the tracking number. I asked for a tracking number. She then stated that the package was delivered and she thought it was in transit. XXXX is well aware that she does not have my permission to send me anything. At this point I believethat XXXX stole my information and made a fake order when I chose not to start orcomplete an order with XXXX. XXXX is a scammer who has been supported by Paypal in her scam.
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Recently, I became aware of an unrecognized charge to my PayPal account from XXXX XXXX XXXX XXXX for {$9.00}. I disputed the charge and was informed that it was initiated by an authorized user of my account. Upon checking it out, I learned that it was not authorized by the person XXXX claimed to have initiated the transaction, and the authorized user of my PayPal account has attempted to dispute the charge with XXXX directly as well. XXXX offered a credit in the amount charged. However, XXXX refused to acknowledge the transaction dispute and even went so far as to confirm the validity of the charge with XXXXayPal previously without making any legitimate confirmation. In doing so, PayPal has ceased to investigate my dispute claim and has left me with no other recourse. It is {$9.00} in question, and the nature of the transaction stems from fraudulent activity and poor oversight. Both companies, PayPal and XXXX, have failed to take proper action and accountability. This is of great concern. Continued abusive practices like this may lead to millions or more dollars being generated from unsuspecting consumers by large companies alike via erroneous subscriptions and fraudulent unauthorized transactions. Your assistance in resolving this matter would be greatly appreciated. XXXX XXXX ID : XXXX Amount : {$9.00} Date : XX/XX/2023 2023
Company Response:
State: CA
Zip: 90061
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I sent a friends and family payment of {$440.00} on paypal to what was a mutual on social media in the XXXX XXXXXXXX XXXX. I believed I was buying concert tickets to XXXX 's XX/XX/XXXX show, and since we were mutual followers and she ran an active fan account I didn't think anything was weird until she kept making excuses not to send the tickets. That's when I found other 's on XXXX calling her a scammer and pointed this out to her, she told me she already spent my money and then stopped responding. I have filed a police report on top of disputing with my bank and have reported her to XXXX ( who has taken down her account ) However, disputing the transaction has been a nightmare. Paypal told me to contact my bank and they'd be able to send the information on their end to have it charged back, however my bank denied this and told me I need to contact Paypal, then I call Paypal and they tell me to dispute with my bank, this has been back and forth and I just want my {$440.00} back. I never received tickets, they did not ever exist this woman scammed multiple XXXX XXXX fans and Paypal isn't even blocking her account. I just want my money back as it is a fraudulent charge. The charges are 2 separate charges of {$220.00} labeled ticket 1 and ticket 2.
Company Response:
State: CA
Zip: 91601
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was purchasing shoes service from PayPal and I send it through friend and family instead of good and service. So PayPal say they cant do anything about that. It was on XX/XX/2023. The amount was XXXX. I did report through PayPal and they cant do anything. I was scam.
Company Response:
State: IL
Zip: 60076
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is about a fradulent transaction I did not authorize, that was reported to PayPal. It was evident that this was a fradulent transactions among others that PayPal rectified but for reasons unknown to me decided not to rectify this. This was for an amount of {$250.00} that occurred on XXXX XXXX. I disputed the transaction in XXXX and PayPal failed to rectify the issue claiming the transaction I disputed was not invalid. Attached are the statements for the transaction and the dispute response from PayPal. As a consumer and customer, I should be protected from frauds and scam but PayPal has failed in this instance.
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been permanently restricted without notice or reason given. My account is locked for 180 days and no ability to remove my cards or funds. Again, no reason given and the help number could give no information.
Company Response:
State: WV
Zip: 250XX
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was sent money to my PayPal account to distribute to my deceased friends children. The money was sent on XXXX XXXX, and I distributed the money in the days after. On XX/XX/XXXX I received a message from PayPal, indicating that there was a dispute filed against that charge, saying that it was fraud. They closed the case and refunded the money making my account {$33000.00} in the negative. They told me that my friend was the one that called in about the fraudulent charge. He is deceased so he could not have made the call. PayPal never reached out to me so I can provide them with the evidence that I have to show that whoever is pretending to be my friend XXXX is not who they say they are.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have tried to close my Paypal account on several occasions. I should be able to close down an account. It is a bank, yet there is no way for me to make a stop payment or even write them. I want to send them a clear statement to close down my account. They are making charges using old information that I updated on my Patron page and I have stopped my XXXX renewal. Paypal still processes them. Then says I can not close my account because of a negative payment. It will not allow me to remove my credit card number, my address, my bank account information. This is my personal information. I have gone to my bank to make a stop payment for PayPal because PayPal 's abusive systems. My bank informed me that I could submit in writing a stop payment to PayPal, but PayPal has removed anyway to email them without going through an extremely confusing tree, that does not have what I need. I am frustrated and scared that this company can apparently do whatever they want to consumers. This is my personal banking information, I should have some rights. Please help. I have been trying to do this for a year.
Company Response:
State: OR
Zip: 97401
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My husband tried to venmo me money for a down payment for my car and for half of the rent. He used his phone number to start the service. I verified my account with venmo proving Im the owner of the venmo account with my phone number that my husband sent money too. I also provided two bank statements and my ID along with my marriage license. XXXX XXXX AND XXXX XXXX at venmo advised my account is now current and unfrozen. The transaction from venmo is showing processed and completed on our bank statement however Venmo has failed to transfer my money. It is been showing pending for a week EVEN AFTER verification. This is beyond unfair. Do you know what is like to have used your savings and not have enough money to buy food on XXXX? This is because Venmo is the worst service ever and they need to be stopped. There needs to be someone ready and available to assist if they are working with peoples money. Consumers need to be comfortable that our money is safe and NOT taken. This should not be taken lightly because I need to pay my rent. Its 2023 being behind on your rent will result in an eviction quick. Again this is our money. This money didnt come from an unknown source and can be proven and traced if venmo would do the right thing. Thanks
Company Response:
State: FL
Zip: 33176
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A