Date Received: 2023-04-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of a scam on XX/XX/2023, as a result of which I made ( under fraud ) 3 transactions totaling {$1000.00}. I called Venmo immediately, even before the money was deducted. They refused to take any action immediately, pushing it off up to 2 weeks. As a result, instead of canceling the transactions and saving me from being a victim of a scam, they let it process and allowed for the deduction. They then wrongfully denied my claim, without any follow up questions or requesting proof. I managed to stop the payments from my bank, but venmo is now holding my account hostage until I pay the full amount ( they also took my venmo balance hostage ). All of this could have been avoided if they took action as soon as I reported it and stopped the money transfer, which is reported within minutes. Venmo basically allows scammers to commit fraud, and let 's their customers be taken advantage of. Instead of taking action, they state they will investigate within the next 2 weeks. They could have immediately frozen the scammers account and prevented any loss. They also denied my claim of fraud without a proper investigation. They now hold mt account in arrears and threaten to go to collections, because of their inaction.
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing to express my disappointment regarding the handling of my recent complaint to PayPal , Inc . I trust this message finds you well, and I hope you can assist me in resolving the matter as soon as possible. On XX/XX/2023, I filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) under the " Unauthorised Account Creation '' category. I explained thoroughly that my identity had been stolen, and it was being used to circumvent PayPal. On XX/XX/2023, Executive Escalations informed me that PayPal had launched an investigation into the matter and promised that if it were proven in my favor, PayPal would help me restore my balance of {$560.00}, which was done as a XXXX XXXX on XX/XX/2023. On XX/XX/2023, I received an email from PayPal stating that they had completed their review and decided the case in my favor. However, despite the decision being made in my favor, I have not received any restoration of my {$560.00} balance, and my complaints have been closed without any prior response. I understand that PayPal has thousands of customers to cater to, but I expect my issue to be treated with the utmost priority and urgency, considering the impact it has had on me. I implore you to provide me with a detailed response to my request, as I am currently going through a difficult time due to the financial loss. I would appreciate it if you could help me out from this situation as soon as possible. I am counting on your assistance and expect a resolution soon. Thank you for your attention to this matter. I look forward to your response. Yours sincerely, XXXX XXXX XXXX
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: my paypal account got hacked and an unauthorized transaction was made for the sum of {$1100.00} using my credit card thats on file. reported it to paypal and the case was closed immediately without further investigations and stated that i authorized the transaction. which i didnt in any shape or form i made the transaction. i already changed my password and called my credit card company hoping to get some money back, i can provide info of the scammer/hacker which clearly appears on the transaction with paypal, they charged paypal fees but never helped actual complaints!
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Hi I had a account with Venmo for many years XX/XX/2020 they froze my account due to reason I never found out I had XXXX-amount of dollars in the account that I have never got they said after 180 days I would get a check of remaining balance.. now its been three years later they have no clue what Im taking about now our where my money our prior account is
Company Response:
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi I made a purchase at XXXX and wanted to immediately cancel. I looked for the customer service number and the number opened up on XXXX XXXX. I called the number for a refund and they said since I paid the merchant directly they did not have access to my credit card to refund. But they would refund on behalf on XXXX and in order to do that they asked me to download a software. As soon as I downloaded the software they took control of my phone and stole {$3900.00} to a XXXX. I called Venmo to stop the transfer as soon as I saw XXXX balance on Venmo but they did not stop the transfer. How can Venmo allow such a large transfer amount when even banks have daily limit of {$500.00}? I never made large transfers that should have been a red flag. All other agencies take 2-3 days to clear large transfers- how can this happen immediately? They even paid {$25.00} fee from my account for swift transfer.
Company Response:
State: CA
Zip: 90230
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I sent {$130.00} to XXXX XXXX for a downpayment for goods that was supposed to be delivered to my house. That was the name in the email and XXXX told me it was her grandson 's email. When that didn't happen, I asked for the address to pick the items up myself and was given an incorrect address over an hour away from me. I ended up at XXXX XXXX 's house and he even said I wasn't the first one who had gotten scammed. He had never heard of any of these people before. XXXX XXXX sent me the wrong address on purpose and then claimed I must have went to the wrong address and sent me a picture of her house and camper the stuff was in. He even told me to file a police report because I was not the first person who had showed up to pick items up that he had no clue about. I tried but the police came to my house and said they could do nothing about it. XXXX also texted me recently again and told me she had sent more people out there to his house! He said if I needed him as a witness, he was more than willing to be one. If needed, I can send in the communication thru XXXX XXXX that I have between us. The other two transactions was sent on XX/XX/XXXX to a XXXX XXXX. I was told that was her granddaughter and to send the money to her. I sent two payments equaling {$120.00}, so {$70.00} & {$50.00}. I never received the items I purchased and was never given a refund. Paypal told me although it was fraud, they could do nothing about it and is not willing to give me a refund although in my paypal account when I look it up, the {$130.00} says transaction refunded which it wasn't. I did speak to them over the phone and they didn't know why it said that but said they'd send me an email with an explanation that I still have not gotten. I paid a lot of money for items I never received and all I want is my money back. I even sent an email to a XXXX XXXX asking for my money back and never got a reply. Are you willing to help me get my money back?
Company Response:
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last year in 2022 I had used to pay in four through PayPal. My debit card got stolen so I was like four days late making my payment. Ever since then I have been in eligible for pay in four. I spoke to a representative from PayPal back in XXXX. Who told me XX/XX/XXXX I would be re-eligible. I applied again on XX/XX/XXXX and was denied, and the reason it said was because I had not made my previous payments. I reached out to the Executive office again and XXXX told me it was more than just the late payment causing me to be declined. If that is the case, I want the exact reason. That is my right.
Company Response:
State: IA
Zip: 514XX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: As a victim to identity theft attached paperwork that was effected by my primary physicians office and victim of credit wise identity theft after proven these paperwork stoll have these inquiries from all these seven companies stated above and need this based on Law 15 us code 1681c-2 a consumer reporting agency shall block the report of any information on the file of a consumer that the consumer identifies as information that results from an alleged identity theft no later than 4 business days after the date of receipt. If has been 30days ans you are in violation of the law because I am a victim of identity theft!!! Please delete these items as soon as possible! These accounta should not be furnished on my consumer report as they are in violation!!! Under 15 us code 1681b permissible purposes of consumer reports ( A ) in general subject to subsection of any consumer reporting agency may furnish A consumer report under the following circumstances and no other ( 2 ) In accordance with the WRITTEN Institution of the consumer to whom it relates. I never gave any consumer reporting agency written consent to report anything on my consumer report which violets my rights as a federal protected consumer. No consent is identity theft. As a consumer I Am demanding the deletion of these accounts listed IMMEDIATELY. Accounts as follows : XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Company Response:
State: PA
Zip: 19124
Submitted Via: Web
Date Sent: 2023-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email from Paypal indicating that they received a request from me to make a payment from my account. I do not have a Pay Pal account and did not request this payment.
Company Response:
State: RI
Zip: 02852
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, via PayPal 's XXXX I tried to print one label for an outgoing shipment. I received an error message after trying to create it. I went back and tried two other times and received the same error message. Unbeknowst to me the payment still went through for the label ( s ) the three attempts. The charge was {$11.00} x 3 ( {$34.00} ) and I open a claim on all three of the charges. PayPal closed the claims and says no error was made yet if there was none I would have all 3 labels able to print in the portal. They basically stole the money and ran with it. I would like my refund and it placed back in my PayPal account.
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A