Date Received: 2023-04-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have found out that there are many unauthorized Venmo transactions charged on my account, and also my debit card and phone number was linked to someone elses account, I have reported to Venmo and they said they cant do anything about it.
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal blocked my account with the amount of {$1700.00} being withheld from me. They are saying I am not who I say I am, although I have sent them proof they will not give me access to my account. They said after 180 days they would release the funds back to me but its been almost 3 years now. I have called, emailed and still nothing. Im at a loss on what else to do.
Company Response:
State: TX
Zip: 77521
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was speaking with someone who I thought was an employee for a home improvement company. He agreed to come to my home to perform work on XXXX XX/XX/2023 in the morning, XXXX. As soon as I sent the customer the requested deposit of US {$150.00} over PayPal they told me immediately after the transaction was complete that he was not going to come and perform the work that we agreed upon at our agreed time is XXXX XXXXXXXX eastern standard time. I asked them why and they told me that I made the payment wrong. I followed his instructions exactly and I chose the payment for friends and family as they specifically requested. Thinking back on it I was being really stupid because I really shouldve put it in as goods and services and questioned why they were telling me to do it this way. I asked this fraudulent criminal why they were doing this and why they immediately decided that they were not going to come and perform the work that they said they were going to keep our agreement and come and do the work that I was giving them a deposit for immediately after the deposit payment was confirmed. He told me that he no longer had time this morning and he asked me if I was able to meet him in the evening. Earlier on in our conversation, I explain to him that I was going out of town for two days this afternoon so he already knew explicitly that he wasnt going to be able to come and assist me with this work because we already talked about it in great detail. I explained that he had to come by XXXX XXXX in the morning so that we had time to get the work done. He told me that he completely understood and then he started to pressure me about hurrying through the payment process and an almost pushy and forceful way that I shouldve caught onto as being irregular and inappropriate since I was just trying to send him money and set up my PayPal correctly. Before I even went to use PayPal, he had me try and use XXXX, which did not work.The XXXX account that he had me try to use was his sisters. The link for this XXXX XXXX XXXX XXXXXXXX. After the payment would not successfully process while he was pushing me through it quickly in a hurried manner that seemed rather inappropriate telling me that her sister had to leave within XXXX minutes, he suddenly said dont use that lets use PayPal XXXX I had to reinstall PayPal on my new XXXX and link my bank cards to it so it was going to take a little while, but he kept pushing me a long like I was wrong and I shouldve caught on that he was being inappropriate and irregular. The XXXX transaction was blocked somehow, and retrospectively thinking I believe it might have been a fraud protection that was kicked off. I asked him if he could reverse the transaction from PayPal after he told me he wasnt going to come and perform the work and he said that he could not refund the money at that time because he had not yet received the payment and his PayPal and he told me that he would assuredly send me back the money as soon as he could once it went through on XXXX XXXX. I asked him if he was deciding that he wasnt going to actually come and perform the work why he didnt stop me from trying for 10 minutes to set up. My PayPal line pushed me along and made me nervous.? He told me that he just didnt have time anymore and that there was no point in arguing with me anymore because there was nothing that could be done. When I told him that I was going to file a dispute, he started trying to talk me out of it, saying that it would take longer for me to get my money back, he tried to talk me out of filing a dispute for about three minutes and finally I said that I didnt wan na talk to him anymore and I hung up. Again, thinking back retrospectively he didnt want me to file a dispute. He just wanted to make sure that the payment went through to him so that he could take the money without anyone saying anything. I sent him a request through the complaint link, asking him to please refund my money on the PayPal app link for disputes, explaining that I would like to be refunded because he told me that he was not going to come and perform the work that we had agreed-upon as soon as he got the payment confirmed, but still not received. He has not responded. Also, I discovered that his name on his PayPal account was not the same as the name that he gave me when he told me that he was a home improvement employee.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal refuses to give me my {$1000.00}. They have placed it on hold and have marked my account as risky without any evidence to suggest their claim. All of my customers received their items and as described ( all orders are tracked and were delivered ). I was able to receive my first payment of {$1300.00} but they refuse to give me my remaining held funds. I am told I have to wait 180 days and then will be given instructions on how to withdrawal or transfer my funds. They have permanent disabled my account. I need my money now, not 180 days from whenever they think I can have it. It is not their money, it is mine. They can not tell me when I can have my money. My buyer paid me {$2300.00} on XX/XX/2023. On XX/XX/2023 my deposit transfer of {$1300.00} was completed. My {$1000.00} is currently being held from me. I can not afford to have this withheld for 180 days. I have messaged PayPal daily demanding my money be released immediately.
Company Response:
State: WI
Zip: 545XX
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: The Company PAYPAL has my banking information so i can pay them a minimum monthly. NOW they ILLEGALLY withdrew {$7300.00} without my permission. I do not pay in full in any of my credit cards. I only pay a minimum. This is criminal. Fraudulent.
Company Response:
State: NY
Zip: 14051
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: We are a XXXX non profit organization and receive donations from the congregation. We use Paypal to receive donations. On XX/XX/2023 we received an email from Paypal that " After a review, we decided to permanently limit your account as we found potential risk associated with it. You'll not be able to conduct any further business using PayPal. ". We are now unable to access funds in our account. We have tried to contact PayPal. But, we could not find a way to contact them.
Company Response:
State: AZ
Zip: 85711
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently restricted my account after I filed a complaint for a separate account a individual account and a business account are two different things my commerce should not be hindered and is a breach of contract these two accounts are not associated legal notice of rescission breach of contract I have several deposits being made to this account which will be illegally hindered and restricted
Company Response:
State: MI
Zip: 48227
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Consumer Complaint: Received a letter from XXXX XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX ). The letter stated that XXXX XXXX XXXX XXXX is a debt collector and that I owed PayPal {$38.00}. I have not responded to this letter as I have NEVER had a PayPal account or used PayPal in any manner.
Company Response:
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am disputing the following Unauthorized tracacitions : PAYPAL XXXX {$55.00} Type, purchase Date XX/XX/2023 Location XXXX, CA, Status, Posted PAYPAL XXXX {$110.00} Type, purchase Date XX/XX/2023 Location XXXX, CA, Status, Posted PAYPAL XXXX {$55.00} Type, purchase Date XX/XX/2023 Location XXXX, CA, Status, Posted I did not puracase anything from from PAYPAY XXXX nor have I recieved anything form PAYPAL XXXX, I contacted PAYPAL they said they could not help and for me to make a claim with my bank. Thank You, XXXX XXXX
Company Response:
State: VA
Zip: 23860
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: identity theft. my accounts were misused, a third party opened a false account with pay-pal using my name and received a total of {$85000.00} on XX/XX/2022. I found out about this when my bank account was being charged a monthly installment of {$1700.00}. I put a stop payment on the charges. The attorney representing Pay-pal sent me a letter asking me to pay the whole loan amount ( {$85000.00} ). Then I talked to pay-pal fraud XXXX who asked me to file A Police Report or file a case with FTC.
Company Response:
State: CA
Zip: 92373
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A