Date Received: 2023-04-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: It was yesterday the XXXX of XX/XX/2023 when I was alerted from my afternoon nap by an email from PayPal saying they have canceled my withdraw to bank and they have limited my account and I won't be able to touch the funds in my account. I have been using my PayPal account since I opened it without any problems a few months now. It is a personal account that I use to receive gifts and withdraw them to bank account, no business of any kind. Since opening I have been receiving payments from one sender every now and then. Yesterday I received a gift amounting to XXXX in my PayPal account from a friend, this makes her a second person to ever send me money in my PayPal account. This money came in 5 transactions to be used for different purposes during XXXX holiday. After withdrawing to my bank that is when paypal, without any reason deciding to cancel the withdraw and limit my account. They asked for three documents, I submitted two waiting to get the third document next week because I don't have it handy. Then I saw that paypal has permanently suspended my account and held back all the money. In this case, I didn't commit any fraud, there are no suspicious transactions and nothing at all. I have contacted them throughout but they have been rude, unhelpful and they are using racist and renegade artificial intelligence to block accounts without any problems. If you investigate, you will find that I'm saying the truth. I'm here to seek help from this behavior and they should reopen my account without further discussions because I did nothing wrong.
Company Response:
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a business account with Venmo in XXXX of XXXX. Since then they have restricted my withdraws due to their inability to verify my account. Every time I work to verify my account I receive errors or their team stops responding to me. In XXXX of XXXX I submitted multiple tickets with their team, attempted to call them, and provided evidence. They won't give me access to my business account on the web and their app won't allow me to withdraw more than $ XXXX and often won't even allow that.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX our computer was hacked, details are attached in a " Chronology ''. I am XXXX XXXX XXXX and am uncomfortable with computers and so left my wife to do the talking with the people claiming to be XXXX XXXX. They insisted that certain tests had to be carried out to assess the degree of compromise and to preclude any further loss. As soon as we determined this was a scam we ended all communication and took steps such as changing our bank accounts, mobile phone numbers and having our computer wiped. Later that evening we were alerted to a possible problem with our PayPal accounts so we identified all transactions initiated by the scammers as requiring investigation and notified PayPal accordingly. Since that time we have failed in our many attempts to have a meaningful dialogue with PayPal. They look at each individual transaction and maintain that if generated from an " authorized device '' it is " valid ''. We have consistently maintained that the totality of transactions through my account and that of my wife, XXXX, must be taken into account. PayPal was alerted by us on the XXXX in sufficient time to stop the movement of money. Also, I had only previously used PayPal a couple of times a year and had never initiated a transaction from my mobile phone. My wife had used their services only once. In short, we have been very disappointed with PayPal 's security checks and even more so by the difficulty in trying to resolve a problem with them. This is in contrast to the help provided by XXXX XXXX and our banks, XXXX XXXX and XXXX.
Company Response:
State: NC
Zip: 27410
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Over the past 2-3years, I have been denied P2P service of PayPal Inc . I submitted several complaints regarding this company yet nothing is getting done. This year I recently try to get my account activated again so that I can send payment out to a merchant who only takes funds to PayPal. I contacted Paypal through another complaint and PayPal Executive Team got back to me claiming that I can pay off the negative balance that was sent to various collections agencies with no tracking system. Now that Im readily available to process payment to PayPal collection agency since the debt was brought back, a collection service rep told the debt has been forgiven since its been way past due. He advised me to reopen a new PayPal account with a different email and transferred me to Customer Service Dept to get that request done. Somehow customer service does not see any debt forgiven and transferred me back to Collection Dept. So this process of getting a new account is stuck in limbo. Please have an Executive Team Member stay on the phone with me and fix this issue.
Company Response:
State: NJ
Zip: 08844
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: PayPal locked my PayPal account and will not unlock it until I pay XXXX because they said I had a negative balance. In the meantime PayPal credit took XXXX out of my bank account and I cant get into my account to even change payment or anything. I feel as though I am being distorted out of money because Im not able to make any decisions on my account and they are making decisions without my knowledge.
Company Response:
State: MS
Zip: 387XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I received an email stating that someone had tried to buy {$1200.00} of bitcoin through my PayPal account. The email included a phone number to call if I had not made the purchase. I called the number and the male I spoke with told me that he did work at PayPal. During the conversation I stupidly allowed him access to remotely sign onto my XXXX. He said to Venmo him {$400.00} which he would refuse to accept to fix my issue. I stupidly did that. He later asked to to use XXXX to send money so I hung up. When I realized that the {$400.00} Venmo had not been cancelled as he assured me it would I called my bank and put a stop payment on it. Venmo has emailed me several times and froze my account trying to get me to release the {$400.00}. They even contacted my bank which refused to release the money. I called and spoke with customer service at Venmo twice and emailed them twice explaining the scam but that did no good. They will not allow XXXX to close my account and keep emailing me That I owe them the money. My granddaughter tried to send me {$4.00} and Venmo kept that money and said I now owe them {$390.00}. Im only out {$35.00} ( the money I paid to stop payment and the money my granddaughter sent me ) but I want that off my record snd want to collide my Venmo account. Ive asked them to stop harassing g me and have not received another email for several days but my account remains frozen with a debt. I dont know if this can be held against me through any credit agencies but feel it should not. Is there anything that can be done so I can close my Venmo account and stop them from keeping any money meant for me?
Company Response:
State: ME
Zip: 046XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened a paypal account to do business. I had a client send me {$1500.00} for future products. It took PayPal 3 weeks to make the money available and I lost the client. So I sent the money back to client. Paypal has chose to keep the clients money. I have repeatedly tried to close the account and they refuse to close the account. They still have all {$1500.00} and say it permanently not going to clear. This is on multiple messages from paypal XXXX How can they keep the money legally. I wish to close my account and have the money sent back to the original person that sent it to me. This is really dumb. They accepted the money and want to keep it.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received {$300.00} from a friend for a face mask on XX/XX/2023 on Venmo. I have been using Venmo for over 4 years and have plenty of large transactions on the app. Right after, I tried to transfer the {$300.00} to my bank account and my debit card ( the fast way ) but both failed. Not until the 5th try with my debit that I received a notification that my account was frozen. I reached out to chat service and they said that I will be reached out to in 5-7 days and WILL BE ABLE TO GAIN ACCESS AFTER GIVING THEM INFORMATION. However, I received a ridiculously curt email stating that As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. NO EXPLANATIONS!! its ridiculous that this happens after Ive been a long time user and conveniently when they could hold {$300.00} ( how is that legal- that is rightfully MY MONEY- my friend will chargeback if must ) to earn interest on it.
Company Response:
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have an unauthorized charge through Paypal. Paypal failed to assist me with the fraudulent charge. I have tracked down what I can regarding the charge from Paypal and emailed the merchant who charged my card to which she claims that they never charged my card. Paypal has not been any help to this charge initiated by them. I emailed XXXX several times. I have attached my email correspondence with her and the information that I received from Paypal. I never placed or received any orders for {$360.00} just as XXXX at XXXX XXXX XXXX has stated back to me via email. It makes no sense because her email is XXXX XXXX but she claims that her website closed in XXXX but will check with the person regarding them charging me on XXXX ( XXXX ). I reached back out to XXXX again today to which she claims that " the girl '' contacted me on XXXX. No one contacted me. I have asked several times who is the person who runs the site and who is it that charged me. This claim is not valid as nothing was delivered to me. This is a total scam and Paypal did not due any due diligence in this matter.
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have an bussiness account with PayPal service for years I am recently subject for several measures taking against me as a XXXX from somebody I am recently subject for several measures taking against me as a XXXX from somebody XXXX in this company! They hold my money ( {$5800.00} US $ ) deposited to my account by my several Clients in the last 7-10 days to cover my service as a XXXX They Blocked sending my money to my bank until i gave them confidential information about my practice ( XXXX XXXX XXXX XXXX XXXX ), in especially they have my clients name, age, address... .etc, which put me in trouble disclosing my service as drug addiction treating doctor in addition they want my photo submitted to them All my practice is covered by HEPPA to protect our clients privacy and my identity
Company Response:
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A