Date Received: 2023-04-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I filed a claim with PayPal on XXXX XXXX for XXXX. I received provisional credit. On XXXX XXXX. I received an email stating my case was closed and was decided in my favor. That credit was permanent. On XX/XX/XXXX, I then received another email stating I closed the case and the funds will be reversed. Its no way possible I can close a case that was closed since XX/XX/XXXX and ruled in my favor. Now my account is in the negative. I also contacted PayPal about my PayPal debit card being closed with no explanation. Ive called numerous times about this and no explanation was given.
Company Response:
State: TX
Zip: 77077
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased an item via PayPal on XX/XX/XXXX for {$57.00}. The item was not received until XX/XX/XXXX and is substandard at best. I have tried to get PayPal to honor their 100 % MONEY BACK GUARANTEE ( see attached ), but they have not to date. The company says they will refund my money if I return the item to XXXX at MY expense which will cost me in excess of {$60.00}! The company 's warranty ( see attached ) says they will pay for return, but so far they will not answer me. I have attached the pictures of the ad for the item as well as what it really looks like. It's supposed to be a night light for a grandchild, a XXXX present, that took two months to deliver. I would like for PayPal to honor their 100 % MONEY BACK GUARANTEE as show on the check out screen I have attached.
Company Response:
State: TX
Zip: 79606
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Lost over XXXX on Venmo due to my card and phone being used and they wont allow me access to my account for provisional credits or any dispute resolution
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Someone hacked my PayPal account and sent three separate payments of {$1000.00} I disputed this with PayPal and they denied my claim and the reason stated is that that this transaction is consistent with my PayPal history. Then they sent me a email on XX/XX/2023 saying the dispute was in my favor but I still havent received my money back and they said I would have it within 5 days. I contacted them multiple times now they telling me to go through bank and do a charge back. Dispute case ID XXXX XXXX XXXX {$1000.00} USD Dispute case ID XXXX Dispute amount {$1000.00} USD Dispute case ID XXXX Dispute amount {$1000.00} USD
Company Response:
State: AL
Zip: 354XX
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I received a debt collection letter from XXXX XXXX XXXX ( XXXX ) in regards to a debt owed to PayPal , Inc . I contacted XXXX and reported that this debt was due to fraud and identity theft, and that I was an established identity theft victim. XXXX requested that I verify the email handle and birthday for the PayPal account. I did not recognize the handle and the birthday is not my correct date. XXXX said that would refer the collection back to PayPal. XXXX would not provide me with any additional information to aid in filing a police report with law enforcement. I contacted PayPal to report the fraud and identity theft. It was very difficult to get PayPal to accept that this was fraud and identity theft but ultimately did open a fraud investigation case and requested the recall of the debt from XXXX. I reported to PayPal that I was an established fraud and identity theft victim. PayPal verified that my Name, SSN, and phone number had been associated with the account but PayPal would not disclose the mailing address or the nature of the transactions on the account to include any shipping addresses. PayPal indicated that they sell debt when it is over 120 days old, demonstrating that this account has been open for some time yet PayPal made no effort to contact me. Further it did not seem to be problematic to PayPal that there might be multiple accounts under the same identity and that this could be a source of fraud and identity theft. PayPal is operating as a bank yet does not seem to have sufficient practices for controlling fraud and screening for identity theft at account opening. I have an existing account with PayPal and that account has always been in good standing and existed prior to this fraudulent account. Had I been alerted at account opening or PayPal recognized the apparent conflict at account opening this entire incident and damage could have been prevented. When I asked how I would be contacted regarding resolution of this matter, PayPal indicated that they would contact me but didn't seem to have much regard for having accurate contact information. I asked if they would call me or email me and what phone number and email address they would use since clearly the address associated with the fraudulent account is not under my control. PayPal said that I needed to call back and keep following up with them for updates as my only means to obtain closure on this matter. I asked PayPal how I could submit a police report documenting my identity theft and PayPal could not provide me with any response. I have filed an identity theft report with my local law enforcement and the FTC using the limited information that i was able to gain from PayPal and XXXX. Unfortunately, this is probably not sufficient information to hold accountable the responsible parties because PayPal has inadequate fraud and identity theft practices.
Company Response:
State: MD
Zip: 21784
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, XXXX the XX/XX/2023 I asked my Friend to send me money so I could cover a bill I didn't have the money for due to be losing my job. My friend sent me the money after I didn't need it anymore because my employer finally paid me what they owned me. So I went into the Paypal.com account to refund the {$200.00} back to my friend. When I clicked on the refund to refund my friend paypal.com went into my checking account and withdraw {$200.00}. Paypal.com should have taken the money in my paypal.com that is where my friend sent the {$200.00} and returned the money and they should have not taken a fee if they were going to refund the money. Now my personel checking account is overdrawn some {$200.00} plus bank fee of {$36.00}. I bank with XXXX XXXX. I need the money returned to my checking account at XXXX XXXX, and the money in my Paypal.com account refunded to my friend XXXX XXXX. My friend is XXXX XXXX My Paypal.com account is email : XXXX If you have questions please call or write me back. my address is : XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, FL XXXX Thanks, XXXX XXXX
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal account was hacked and 4 unauthorized transactions where made. I contacted PayPal I filed a complaint at XX/XX/2023 XXXX for 4 transactions made on XXXX Here are the details of the one or more transactions you didn't recognize or had issues with : Transaction ID : XXXX Transaction amount : {$27.00} USD Recipient email : XXXX Transaction ID : XXXX Transaction amount : {$27.00} USD Recipient email : XXXX Transaction ID : XXXX Transaction amount : {$27.00} USD Recipient email : XXXX Transaction ID : XXXX Transaction amount : {$27.00} USD Recipient email : XXXX Within 18 mins PayPal closed the case and would. It investigate further. A credit card that is not mine was added to the account as well
Company Response:
State: WI
Zip: 53211
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX notice on XX/XX/23 from PayPal requesting money in amount of {$990.00} I did not approve this transaction. I called the customer service number in the PayPal app and got a man speaking in a XXXX XXXX accent. He said the the payment was already processed ( eventhough I could not see it on my end ) but not to worry their company was going to credit my acct. all I needed was a computer so they could establish a secure site to transfer the money. This app they had me DL was very suspicious the screen kept going black for min at a time. The first time they attempted the credit my checking acct they said it didnt go through correctly so we would need to do two separate transfers. On the next attempt another glitch happened and the system xfrd XXXXXXXX instead of {$500.00} ( of the {$990.00}. ). I was told this was a huge problem that had to be fixed right away and I would need to go to a XXXX or XXXX right away XXXX all I would have to do is swipe my card. I told them I did not feel comfortable w this & wanted to call my bank. They said I could not do this bc I was on a secure line and I could not under any circumstances end our call. The manager on the phone told me the IRS could already be involved and that if I didnt do as they say I could face federal charges. They said there were trying very hard to help me, and to prove so, if I cooperate with them they will give me a {$100.00} reward, but its extremely important that I hurry. Nothing they were saying felt right so I hung up. They continued to call repeatedly a half a dozen times. I immediately called my bank and they confirmed that the money these people had transferred to my checked account was actually pulled from my savings account. I wish to have all of my accounts flagged for any suspicious activity. Thank you
Company Response:
State: VA
Zip: 23228
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had a hotel run my debit card for {$140.00}. The hotel refunded {$100.00} of that on XX/XX//23. I have asked Venmo supports for help and they advise me that there engineers are working on my issue. 34 days later I ask for an update. I was told the engineers found the problem but didnt have an eta on the fix. I asked again on XXXX/XXXX/23 when I would receive my money. I was again told they didnt have an eta on a fix to the problem blocking my refund.
Company Response:
State: AL
Zip: 36582
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I setup a venmo account to use to deposit into my XXXX account on XX/XX/2023. A few days later after winning money on XXXX, I had requested to get my winnings through venmo. I went to redeposit on another sportsbook with those winnings and then all of a sudden my account was locked. They said for verification purposes please submit your ID etc. I did that and then they said after further review they are closing my account and they are going to hold my funds for up to 180 days for charge back reasons. I have {$8500.00} in that account that they are going to hold for over 6 months. I dont care about the account at all I just want my money which belongs to me.
Company Response:
State: IN
Zip: 46227
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A