Date Received: 2023-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear CFPB Team, I am writing to you in regards to the permanent limitation that was recently placed on my PayPal account XXXX. I believe that this limitation was placed on my account due to a mistake, and I would like to submit a complaint to appeal this decision. Firstly, I would like to state that I have not violated any PayPal policies. I have always used my PayPal account in a responsible manner and have never engaged in any fraudulent or illegal activities. Therefore, I strongly believe that the limitation placed on my account is unjustified. Secondly, I would like to request that PayPal re-investigates my case and reviews the information provided during the initial investigation. I believe that upon review, it will become clear that there has been a mistake in the decision to permanently limit my account. I am confident that upon further review, my account will be reinstated. Finally, I would like to express my sincere concern about the inconvenience caused by the limitation of my account. As a long-standing PayPal user, I have always found this platform to be reliable and user-friendly. I hope that PayPal will take into consideration the impact this decision has on my ability to conduct my financial affairs and will rectify the situation as soon as possible. Thank you for taking the time to consider my appeal. I look forward to hearing back from you soon. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 91387
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: A teacup puppy was offered for sale for {$600.00} on XX/XX/XXXX. I paid the purchase price asked, which included taxes and fees. I paid a total of {$620.00}. Later, they wanted more than double the purchase price for me to receive the puppy via air transport. When I declined and asked for my money back there was no response. XXXX XXXX XXXX is the name of the website. They still have the same puppy named XXXX listed for sale. All I want is my money back. I have also messaged XXXX at Paypal twice with no response. His name on Paypal is XXXX XXXX XXXX. Fortunately the purchase was through my XXXX XXXX and not my bank account. Beware of these scammers at XXXX XXXX XXXX advertising teacup puppies!
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I was on vacation in XXXX XXXX XXXX. I was XXXX XXXX XXXX XX/XX/XXXX and my phone was taken from me. The thief got into all my bank accounts, credit cards, and my PayPal account. I had a PayPal balance of + {$200.00} on XX/XX/XXXX. I communicated what happened to PayPal as soon as I discovered the fraud on XXXX. The account was several XXXX XXXX overdrawn. I had the account locked down so the thief couldn't do any more damage. PayPal customer service guaranteed the account was safe and locked. I was horrified to discover on XXXX that PayPal did not lock the account down, and the thief had charged even more. I called PayPal again screaming to lock the account down. Again PayPal said the account was locked down and safe. To my surprise and dismay, yesterday I received an email my PayPal account was - {$15000.00}, my fraud claim had been rejected, and they are taking me to collections. I am in the middle of trying to purchase my first home. My credit score has been decimated from this and now I don't qualify for a mortgage. On top of that, I am being harassed by PayPal 's debt collectors. I called yesterday and have had the case re-opened, but nobody at this company cares or is doing anything. Meanwhile, this is destroying my life. I need help here.
Company Response:
State: MN
Zip: 55416
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023, my sister sent me funds via transfer from XXXX XXXX They were sent to my PayPal account which is linked to my XXXX. Upon logging into my PayPal account, choosing instant transfer to my linked bank account, I received an error stating that it could not be processed at this time - try again later. In choosing other transfer options- was informed with the same error message. I have been trying to receive/transfer the funds for over two weeks now, reached out to PayPal support only to be told that there is a security concern, they dont know what it is, and that I should wait 48 hours - yet, GREAT NEWS, everything on my account is fine! Upon expressing to the representative that I have been trying to do this for two weeks, receiving the same error, I was told, again, that I could either wait 48 hours or try to send the money to someone else such as a friend. I was sent the funds to pay for personal expenses, such as gas and food. Due to the inability to receive those funds, I have been unable to utilize the money sent. I requested to speak with a supervisor, who informed me of the same options. They have no way of releasing MY funds to me.. and they are unsure if waiting the 48 hours will offer the release of those funds.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Company : Venmo Website : wwe.venmo.com Issue : Account Suspended Reason : Automated response feature. Date : XX/XX/2023 I've been with Venmo about 4 years. I have a positive balance, no returned items, no disputes or charge backs, and no complaints against me. All funds went through Venmo 's transfer time table, were debited/ cleared, and all items have been paid. I was trying to do Venmo 's " Pay in Store '' feature for the first time at XXXX. I had the funds to cover the transaction, but it was declined. The transaction never hit the account. It was declined by Venmo, though the email didn't specify that. It just said it was declined and trying again could resolve the issue. I tried again, then tried on another register w more times. For whatever reason, this suspended my account automatically. I've been given no reasons, resources, contacts, or means in which to resolve this. I just keep being told someone will get back to me in a week or so. I use my Venmo account for my business as well, which I had approved a while back, and this is affecting my ability to take care of my customers and vendors, as well as my ability to run my business. I'm still recovering from COVID-era fallout. No one at Venmo will tell me what's going on or how to resolve this.
Company Response:
State: TX
Zip: 77063
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: This is regarding Venmo, I was selling furniture on social media and a buyer transferred money through a business account to a personal account. it froze the funds in the middle and Venmo advised me they could not release the funds until i paid XXXX in monetary fees and i would get my money refunded and the buyers back to her. I did that and now they are advising me that i have to spend XXXX dollars on a razor card and open a business account to release my funds and the buyers again. I have 2 nights of sleep over this and Venmo advised the buyer its my fault i wont follow direction and open this new account and i don't want the account, i don't own a business and i fell like I'm being pushed into something i don't want to have. This is unlawful and risky and I continue to ask the company to refund the money and they refuse to until i buy this card and open a new account they email and harasser me constantly telling me they are reporting me
Company Response:
State: AZ
Zip: 85383
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I was asked to pay someone XXXX dollar and I put it through " goods and services ' and then they gave me the money back because they wanted it through friends and family. Venmo went ahead and suspended by account for 180 days. I reached out to them and they have a very murky and difficult system, every response was a form letter that they are holding my XXXX dollars for 180 days. It's been 180 days. I had been saving for my kids XXXX presents in the app and it totally messed up my ability to get them presents. let me be clear. I did nothing wrong and have never ever stolen anything or scammed anyone in my whole life. Venmo regarding request # XXXX.
Company Response:
State: CT
Zip: 06840
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Monday XX/XX/2022 I received an email that was routed to spam and later recovered. This was done intentionally by PayPal as to be undetected writing an email with a spam bot text. It reads " You can no longer do business with PayPal ''. It then references my funds will be held for 180 days. 180 days have passed and I can not access my account. Furthermore, PayPal is holding my account information ( linked accounts ) from XXXX, XXXX, XXXX checking, XXXX XXXX, and XXXX hostage. I want my linked account information deleted. PayPal has acted maliciously and intends to steal money from me. I have reached out to them multiple times and met their INTENTIONALLY INCOMPETENT customer service who hardly speaks english. My account was blocked with no reason stated. My account has not been released after 180 days. My account has linked accounts that are being held hostage. FURTHERMORE, I have pending cases for non delivery of goods bought from PayPal and I believe they have retaliated against me. FINALLY, they have retaliated because of my last name being foreign. I'm sure of this. 3 evidentiary pictures are attached. Requested Action : 1. Paypal to stop harrasing me and holding the linked accounts hostage. 2. Paypal to delete all my information especially and including the linked accounts.
Company Response:
State: SC
Zip: 29707
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Venmo regarding the denial of our claim for the incomplete and substandard work done by XXXX XXXX XXXX ( XXXX XXXX ) on our property. We paid XXXX XXXX XXXX ( XXXX XXXX ) a total of {$15000.00} for electrical, window framing, painting, and plumbing work. Unfortunately, the work was incomplete, substandard, and in some cases, dangerous. Despite repeated attempts to communicate with XXXX XXXX XXXX ( XXXX XXXX ), they have not responded to our calls, emails, or texts. We also discovered that the electrical work done by XXXX XXXX XXXX ( XXXX XXXX ) is not up to code and poses a significant safety risk. We have contacted another licensed professional who assessed the electrical work and confirmed that none of the work is up to code. Additionally, we can not find any information about XXXX XXXX XXXX ( XXXX XXXX ) 's license number that they stated on the contracts we have signed. We have contacted the Nevada Contractor License Board to confirm and find their information, but they can not find it either. XXXX XXXX XXXX ( XXXX XXXX ) also failed to complete the work within the agreed-upon time frame, which constitutes a breach of contract. We filed a dispute with Venmo, but our claim was denied unfairly without a proper review of the facts. We have attached picture evidence, text message proof, and signed contracts detailing the following : work not completed per signed contracts, dangerous framing work that needs to be entirely redone to bring up to code, dangerous electrical work that needs to be entirely redone to bring up to code, and the fact that XXXX XXXX XXXX ( XXXX XXXX ) lied about being a licensed XXXX. We are requesting that the CFPB investigate XXXX XXXX XXXX ( XXXX XXXX ) 's business practices and take appropriate action to protect consumers from their fraudulent behavior. We also request that you assist us in resolving this dispute with Venmo and obtaining a refund for the work that was not completed or done in a substandard manner. Thank you for your attention to this matter. Sincerely, XXXX XXXXXXXX XXXX
Company Response:
State: NV
Zip: 89130
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: An entity on my Paypal account is attempting to collect a debt of {$470.00} through an invoice. I don't have a debt. I am not affiliated nor do I do business with this entity or seller. I received an email from this entity on XX/XX/2023, at XXXX to pay this invoice. 15 U.S. Code 1692f - Unfair practices
Company Response:
State: NY
Zip: 10030
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A