Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing this letter to appeal the permanent limitation of my PayPal account with the email address XXXX. I strongly believe that the limitation placed on my account was a mistake, and I have not violated any PayPal policies or terms of service. I was shocked to receive an email from PayPal stating that my account had been permanently limited due to violations of PayPal policies. However, I have always complied with PayPal 's terms and have not engaged in any activities that could violate PayPal policies. I respectfully request that PayPal re-investigate my account to rectify this mistake and restore my account to full functionality. I am confident that upon further review, PayPal will find that there has been no violation of any policies by me. As a regular PayPal user, I have always trusted and appreciated the convenience of the platform, and I hope that this issue can be resolved quickly and amicably. Thank you for your attention to this matter, and I look forward to hearing back from you soon. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing to express my deep concern about the recent decision by PayPal to permanently limit my account. I strongly believe that this limitation was placed by mistake and that I have not violated any PayPal policies. I have been a loyal PayPal customer for many years, and I have always conducted my transactions with utmost honesty and integrity. I have never engaged in any fraudulent or malicious activities, and I have always followed the rules and regulations set forth by PayPal. I am therefore shocked and dismayed by this decision, which has left me feeling completely helpless and without any recourse. I have tried to contact PayPal to understand the reasons for this limitation, but I have not received any satisfactory response so far. I would like to take this opportunity to request PayPal to re-investigate my case and restore my account, if possible. I am willing to cooperate fully with PayPal and provide any information or documentation that is required to resolve this matter. I strongly believe that this limitation was placed in error, and I am confident that a thorough investigation will reveal the same. I kindly request PayPal to provide me with an opportunity to prove my innocence and restore my account. I would also like to reiterate that the email address associated with my PayPal account is XXXX. Please do not hesitate to contact me if you require any further information or clarification. Thank you for your attention to this matter, and I look forward to a positive resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 10573
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service, I am writing to submit a formal complaint regarding the permanent limitation that was placed on my PayPal account. I believe that this limitation was placed on my account by mistake, as I have not violated any PayPal policy. I have been a loyal PayPal customer for several years and have always followed the terms and conditions outlined in the PayPal user agreement. Despite this, I was recently informed that my account has been permanently limited. I was not provided with any specific reason for this action and I believe that this was a mistake. I respectfully request that PayPal re-investigate my case and restore my account if possible. I would appreciate it if you could provide me with any information regarding the reasons behind the limitation and the evidence that was used to make this decision. As a responsible PayPal user, I take my account security seriously and I can assure you that I have not engaged in any fraudulent activity or violated any PayPal policy. Therefore, I would like to appeal this decision and ask that you reconsider your decision to permanently limit my account. I look forward to hearing from you soon regarding the outcome of my case. For your reference, the email address associated with my PayPal account is XXXX. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11237
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing this complaint in regards to the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation was placed by mistake and would like to appeal this decision. I would like to bring to your attention that I have not violated any of PayPal 's policies or terms of service. I have been a loyal and active customer of PayPal for several years and have always used the platform in accordance with its guidelines. Therefore, I am puzzled as to why my account has been limited. I am kindly requesting PayPal to re-investigate my case and restore my account if possible. I am willing to cooperate with PayPal 's investigation and provide any additional information or documentation that may be required to prove my innocence. I understand that PayPal takes its policies and regulations seriously, and I respect the company 's efforts to ensure the safety and security of its users. However, I believe that my account has been wrongly targeted, and I am eager to have this issue resolved as soon as possible. I appreciate your attention to this matter and hope to hear back from you soon with a favorable resolution to my case. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support, I am writing this letter to express my dissatisfaction with the permanent limitation placed on my PayPal account. I strongly believe that this action was taken in error and without proper justification. As such, I am requesting that PayPal re-investigates my case and restores my account if possible. I have always been a law-abiding and responsible user of PayPal, and I have not violated any of the company 's policies or guidelines. Therefore, it came as a surprise to me when I received a notification informing me that my account had been permanently limited. I would like to reiterate that I have not engaged in any fraudulent or illegal activity on PayPal. I have always followed the company 's policies and have never been involved in any disputes or chargebacks. I understand that PayPal has its own protocols and procedures for dealing with account limitations, but I believe that in this case, a mistake may have been made. I respectfully request that PayPal re-evaluates my account and provides me with an explanation for the permanent limitation. If it is found that my account was indeed limited in error, I would appreciate it if my account could be fully restored. I have been a loyal and active customer of PayPal for several years, and it would be a great disappointment to lose my account due to an error. For your reference, the email address on my PayPal account is XXXX. Thank you for your attention to this matter. I hope to hear from you soon with an update on my account status. Sincerely, XXXX XXXX
Company Response:
State: CT
Zip: 06051
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service Team, I am writing to appeal the permanent limitation placed on my PayPal account with the email address XXXX. I strongly believe that this limitation was made in error and would like to request a re-investigation of my case. Firstly, I would like to emphasize that I have not violated any PayPal policies. I have always been a responsible user of your platform and have never engaged in any activities that could potentially harm PayPal or its users. Therefore, I was surprised and deeply disappointed to learn about the permanent limitation on my account. Secondly, I would like to highlight that I value the services and opportunities that PayPal provides and would like to continue using your platform for my personal and business needs. Being unable to access my account has caused me significant inconvenience and financial losses, and I would appreciate your prompt attention to this matter. Finally, I respectfully request that PayPal re-investigate my case and restore my account if possible. I am confident that a thorough review of my account history and transactions will confirm my compliance with all PayPal policies and procedures. I would like to thank you for your attention to this matter and look forward to a favorable resolution of my appeal. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to submit a complaint regarding the permanent limitation of my PayPal account with the email address XXXX. I believe that this limitation was placed on my account by mistake, and I would like to request that PayPal re-investigate my case and restore my account if possible. Firstly, I would like to emphasize that I have not violated any PayPal policies. I have always used my account responsibly and have never engaged in any fraudulent or unauthorized activities. Therefore, I strongly believe that my account was limited in error and I request that PayPal thoroughly review my case. Secondly, the limitation of my account has caused significant inconvenience and distress, as it has affected my ability to receive and send payments. I am a law-abiding citizen, and I have always cooperated with PayPal 's policies and procedures. In light of the above, I kindly request that PayPal reconsiders the permanent limitation of my account and reinstates it if possible. I assure you that I am willing to comply with any additional requirements that PayPal may have, and I am committed to resolving any issues that may have led to this limitation. Thank you for taking the time to review my appeal. I look forward to your prompt response. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear CFPB Team, I am writing to submit a complaint regarding the permanent limitation placed on my PayPal account, which I believe was a mistake. I respectfully request that you re-investigate my case and restore my account if possible. Firstly, I would like to clarify that I have not violated any PayPal policies or engaged in any activity that would warrant a permanent limitation on my account. I have always used my account in accordance with the terms and conditions of PayPal, and I have never engaged in any fraudulent or unauthorized activity. Secondly, I believe that this limitation was placed on my account due to a misunderstanding or error on PayPal 's part. I have not received any communication from PayPal regarding the reason for the limitation, and I am not aware of any suspicious activity or violation of policies on my account. As a loyal customer of PayPal, I strongly believe that the limitation placed on my account is unjustified and is causing me undue hardship. I am unable to access my funds, make payments or receive payments, which has caused significant inconvenience and financial loss. Therefore, I kindly request that PayPal re-investigate my case and restore my account if possible. I am willing to provide any additional information or documentation that may be required to resolve this matter. Finally, I would like to confirm that the email address associated with my PayPal account is XXXX Thank you for your attention to this matter. I look forward to a prompt resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear support Team, I am writing to submit a complaint regarding the permanent limitation placed on my PayPal account, which I believe was a mistake. I respectfully request that you re-investigate my case and restore my account if possible. Firstly, I would like to clarify that I have not violated any PayPal policies or engaged in any activity that would warrant a permanent limitation on my account. I have always used my account in accordance with the terms and conditions of PayPal, and I have never engaged in any fraudulent or unauthorized activity. Secondly, I believe that this limitation was placed on my account due to a misunderstanding or error on PayPal 's part. I have not received any communication from PayPal regarding the reason for the limitation, and I am not aware of any suspicious activity or violation of policies on my account. As a loyal customer of PayPal, I strongly believe that the limitation placed on my account is unjustified and is causing me undue hardship. I am unable to access my funds, make payments or receive payments, which has caused significant inconvenience and financial loss. Therefore, I kindly request that PayPal re-investigate my case and restore my account if possible. I am willing to provide any additional information or documentation that may be required to resolve this matter. Finally, I would like to confirm that the email address associated with my PayPal account is XXXX Thank you for your attention to this matter. I look forward to a prompt resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 10454
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got a job babysitting and the woman asked to send me a check which was to be sent to her daughters birthday party vendor through paypal. once it was sent, it switched to euros and she was XXXX me to cancel it. i knew then it was a scam and she is a sort of criminal having me send someone random money. When going to bank today, i saw the check was returned and I now am XXXX XXXX in my account with a toddler as a single mother. i need the money back and transaction cancelled ASAP. ( she asked me to send it because she said she is in new zeal and ).
Company Response:
State: PA
Zip: 19134
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A