Date Received: 2023-06-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Company closed and froze my account for no reason restricted it
Company Response:
State: VA
Zip: 23224
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: FTC Report XXXX XXXX Below is a copy of my complaint to the FTC. I am forwarding it to CFPB. There was already a large class action against PayPal back in XXXX from the FTC, for this same exact reason. Read Complaint Below I have had my money frozen over {$1100.00} in Venmo owned by PayPal. I am aware that you guys submitted a large class action complaint against them for this very reason. Without reason, they froze my account in or around XX/XX/XXXX And told me they would withhold my funds for up to six months. I just received an email on Friday XX/XX/XXXX stating that my accounts funds are now available to withdraw. That my account would be suspended and I would not be able to utilize their instant transfer option using a debit card that I would have to link a bank account and routing number and use their standard withdraw option only. I try to link my bank account using the third-party XXXX which Venmo offers to link your bank account and it keeps giving me an error message and does not allow me to add my bank account. Ive been trying to add it manually bypassing XXXX and it still gives me an error message stating that I am unable to link a bank account. Basically Venmo is just keeping my money and when I email them nobody responds and when somebody emails back finally they just respond with templates. I re-respond addressing my concerns that they ignore on my previous emails and they respond through template emails that make no sense and basically they are just giving me the runaround and telling me that if my bank account does not link it is because the bank is not eligible with Venmo, which makes no sense because they are major bank accounts and they tell me to try another account. I have already tried three of my major bank accounts, XXXX XXXX XXXX, XXXX, and XXXX XXXX. And Venmo insists on the fact that I need to try a different bank and they dont know what to do so basically theyre just stealing my money. Based on the previous FTC complaint in XXXX I read that they have been doing this to thousands of consumers and it looks like they still have not learned their lesson and have continued with their shady business practices since then. I hope somebody at the FTC is able to reach out to the correct department at XXXXnmo/PayPal so they can finally address this directly with me to link a bank account so I can access my funds that have been frozen since XX/XX/XXXX. My email address on file with Venmo is XXXX my user name on file is @ XXXX Thank You.
Company Response:
State: CA
Zip: 94596
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reasons and holding my funds for over 2 months now!
Company Response:
State: NJ
Zip: 071XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought a XXXX over the internet, got lost in shipping, seller wont give the money so I filed a dispute thru my bank, bank gave me provisional credit, case was denied through XXXX XXXX but went in my favor through the seller and Venmo. So I lost the provisional credits Called Venmo and XXXX XXXX lots of times and they both dont know where the money. Seller said and sent pictures of the case going in my favor, Venmo charged him the {$2200.00}. I call Venmo and they say XXXX XXXX has the money because they cancelled the transaction. Seller wont comply now and Venmo say they dont have the money. I have sent a cfpb complaint to XXXX XXXX and they still couldnt find anything on it.
Company Response:
State: VA
Zip: 22306
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo is declining my transactions. I tried to transfer my bitcoin funds to external wallet but the system automatically decline transfer request. Venmo agents informed me that they are unable to override the system and tell me to sell my bitcoin to transfer funds. Selling and buying is not free so Venmo is making free money.
Company Response:
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I attempted to make a purchase online. The site had been compromised and when I went to checkout, I was redirected to a different site to make payment. I made payment via PayPal. Once I noticed the transaction detail did not match the vendor and I was unable to verify the purchase, I reported the issue within 24 hours to PayPal. My claimed was denied because I authorized the transaction. I explained the issue to PayPal and they said I needed to file a different type of claim related to product never being received. The challenge with that is PayPal is I have been unable to file a second claim on a transaction with the instructions PayPal provided. The customer service offered zero help in escalating or resolving the issue. I got the impression they were concerned with protecting the fraudulent party in this transaction. Claim number is XXXX
Company Response:
State: AR
Zip: 72113
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I contacted an account under the name of " XXXX XXXX '' on XXXX on XX/XX/2023 to purchase a concert ticket to a XXXX and XXXX concert ( performing in XXXX on XX/XX/2023 ) for {XXXX The seller led me to believe that they were trustworthy and told me that they would transfer me the ticket on XXXX after I sent them the {XXXX} over Venmo. They asked that I send the money to their " sister '' on Venmo under the name XXXX XXXX, with account name XXXX XXXXXXXX. I sent the seller the money over Venmo, sent the XXXX user a picture of the confirmation, but I never received the ticket. The scammer blocked me on XXXX, deleted their XXXX account, and later deleted their Venmo account.
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had {$12000.00} in my PayPal account as of XX/XX/XXXX, when I was XXXX. I was XXXX from that date until XX/XX/XXXX. During this duration of time, there were multiple unauthorized transactions done. While I was XXXX someone was able to add an account that isn't even in my name to my account and withdrawal all the money from my account. The account my money was transferred to was a XXXX XXXX account. They won't give me the name or nothing. But the dates of the transfers are XX/XX/XXXX and XXXX of XXXX both for {$2000.00} and XX/XX/XXXX for {$8000.00}. I have tried calling and filing disputes. They opened a dispute but then said that they found nothing wrong and couldn't do anything. I have proof of XXXX that I sent them as well. And they are refusing to further assist with me and my problem.
Company Response:
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Today I was in touch with PayPal. Im currently using an account XXXX, I asked if I could regain access to @ XXXX a PayPal account. The man suggested that I close the account. Then started giving me the run around. Ok My family owns PayPal from another life or from an obscene number of years ago I get life stipend I earn money Ive won money I own business Im constantly broke, I constantly rely financially on my mom. PayPal plays a game with me. Wheres my money. I just had a high balance disappear, I just opened a checking account and now its gone, etc they always act like they have no clue whats happened to my money. Im tired of being broke. I need a thourough investigation. Like PayPal wheres my mom and PayPal wont tell you, theyll only play around like they do me. My account statements never reflect whats happened or where my money has gone. Ive opened and closed many accounts, changed phone numbers, changed my email address. I cant recollect them. I ask them to merge accounts they claim they havent or cant. I need for all accounts to be discovered across PayPal platforms. I need access to my money. Problem : my phones are always digitally out of date.
Company Response:
State: AZ
Zip: 85031
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This person was supposed to sell me a product. They required a deposit in the amount of {$100.00} and never delivered the product. I tried to message the seller several times they never responded. I reached out to PayPal to dispute the transaction and they refused to do anything about it. I made this transaction on XX/XX/23. The seller email address where payment was sent is XXXX XXXX
Company Response:
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A