Date Received: 2023-06-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX I purchased an item from XXXX using my XXXX XXXX which is linked to Paypal. I didn't see it in my card history and found out that Paypal had routed the payment to my bank for funding. Even though I had all of my payment preferences set to pay with my XXXX XXXX and had indicated payment with the XXXX when purchasing on XXXX. I've been using this XXXX for near daily purchases on XXXX for well over a year without an issue. I called XXXX and they looked into it stating it was paypal 's problem. I called paypal and they could not clearly answer my problem. They did not provide me with a clear reason why it charged my bank and not my card as requested - making this an unauthorized transaction. I asked to escalate the call and was refused. I need a clear explanation as to why paypal decided to do whatever they pleased. I read this back on a recorded line to XXXX at XXXX.
Company Response:
State: SC
Zip: 29681
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On about XX/XX/XXXX I was in a bad car accident where my vehicle flipped around XX/XX/XXXX I was gave a settlement of {$11000.00} from XXXX XXXX the third party who issued the check sent me a link to put my account number in I messed up on the account number but has the correct routing number that had nothing to do with venmo mind you around XXXX the XXXX I got a notification saying that I had {$11000.00} deposited into this remote account I was so confused because it was never supposed to go to a memo account it was supposed to go to my bank account but I messed up the account number well with that being said I wasn't really caring as long as I had access to my money I had time to buy a new car that I now lost I became homeless I was severely injured I had to settle next to nothing so me and my kids wouldn't be homeless and we still ended up homeless and I have {$6000.00} in account they claim I violated some terms of service but the thing is I didn't even ask for my money to go in this account the account number and the routing number is not even two a Venmo account they told me that my account was going to be Frozen and then I needed to work with them while providing all the proper paperwork like the check number the choice number where the payment came from the proof of payment they still refuse to release my funds they said they can hold it for 180 days and that's because they're collecting interest that they own meanwhile me and my children are homeless I lost my car I lost my kids we're staying. Separated all I have a {$5000.00} sitting in a venmo account almost six and they will not even have a conversation with me they are some of the most incompassionate people I've met I was telling them a week before I got evicted I was getting ready to get evicted they did not care this is wrong they are causing people to lose everything including myself especially when my money is accounted for and legal I just need help getting my money back I have tried to reason with them I have asked them to send the payment back I've called every day and they have not gave me no response but 180 days and if your payments can be released will contact you then that is wrong it's been almost 2 months and I've been homeless the whole time and so after this wreck I'm living a living nightmare
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XX/XX/XXXX I noticed potential fraudulent activity on my PayPal Account # XXXX. I believe the initial red flag was seeing a payment dispute that came in. I had not used the account in a while so it was odd to see a dispute. I notified PayPal immediately by chat and by calling them. I followed the steps given. Change my password and update security information. However, PayPal had already transferred money from my account. I then noticed an unauthorized withdrawal on XX/XX/XXXX to an unknown bank account. Information below. Funding Type : Bank Account Funding Source : {$330.00} XXXX XXXX XXXX XXXX XXXX XXXX ending in XXXX Funding Type : PayPal balance Funding Source : - {$330.00} USD - PayPal Account I reported the transaction to the community federal savings bank and requested they return the funds. I have not received those funds as of today XX/XX/XXXX. After this initial report to PayPal I continued to receive disputes and requests for refunds. PayPal began to charge me {$15.00} per dispute. I spoke with a representative on the phone that saw the communication history from me to PayPal. The representative then waived the dispute fees. However, the disputes and fees continued to come in. I reported again to PayPal and requested several times that my account be frozen or deleted to avoid any future issues. I was told the account could not be closed as there was an existing negative balance due to the ongoing {$15.00} per dispute being filed. Again, the disputes were due to a hacked account that I had notified PayPal of maybe a dozen times if not more. In XX/XX/XXXX I received a notice of collection from XXXX XXXX XXXX XXXX is a debt collector Reference # XXXX RE : PayPal Account XXXX attempting to collect the amount of {$400.00}. While compiling information for this report, I discovered an email on XX/XX/XXXX in my email account that was associated with PayPal at the time. The email says a trusted device was added to my PayPal account. This was not me or any authorized activity. Following after are a few emails requesting to verify small deposits made to XXXX XXXX XXXX XXXX ending in XXXX. I assume this was the unauthorized user gaining approval to link the bank account. What's odd, is these emails came in after the {$330.00} was already sent to XXXX XXXX XXXX XXXX ending in XXXX on XX/XX/XXXX. The email for amount verification came in on XX/XX/XXXX and then a reminder on XX/XX/XXXX. I'm hoping to catch the collections before it hits my credit report and regain lost funds.
Company Response:
State: SC
Zip: 29680
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This am XX/XX/23 at XXXX I received a notice via email from PayPal confirming an order for a XXXX XXXX XXXX Worth {$690.00}. I DID NOT MAKE THIS PURCHASE! I tried calling PayPal and they wanted me to use an app that would allow them to see all of my information. I told them to cancel the order immediately!!! PLEASE HELP!!!!
Company Response:
State: TX
Zip: 76028
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to appeal the recent blockage and limitation imposed on my newly registered PayPal account. I am a new user on your platform and have not violated any of PayPal 's terms or policies. I understand the importance of security measures that PayPal has in place to safeguard its users, and I appreciate your efforts to maintain a secure environment for online transactions. However, I believe that there has been a misunderstanding or an error in the assessment of my account. I kindly request a thorough review of my account and a detailed explanation of the reasons behind the blockage and limitation. As a new user, I have not had the opportunity to engage in any transactions or activities that could have warranted such actions. I assure you of my commitment to adhering to PayPal 's rules and regulations. To facilitate communication, I would like to provide you with my registered email address associated with the blocked account : XXXX. Please direct any updates or necessary steps to resolve this matter to this email address. I am willing to cooperate fully and provide any additional information or documentation that may be required to verify my identity and restore full access to my account. I am eager to resolve this issue promptly and regain the ability to utilize PayPal 's services. Thank you for your attention to this matter. I sincerely appreciate your prompt assistance in reviewing my appeal and rectifying the situation. Should you require any further information or clarification, please do not hesitate to contact me. XXXX XXXX [ Your Full Name ]
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account back in XX/XX/2022 and said the funds will be held for 180 days, and then they will send me an email to retrieve the money. However, it has been 180 days but I haven't heard back from PayPal yet. I have over {$2600.00} in my account.
Company Response:
State: NC
Zip: 27617
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received a payment of {$2200.00} dollars on XX/XX/2023 and Venmo suspended my account when I tried to transfer it saying my card was linked to another account and I never gave anyone authorization to use my card for anything and now I submitted multiple times my bank statements they were asking for via email and they are saying that that's not what they are looking for. The last lady I spoke with said an email would be sent in 5-7 business days. I received an email saying upload my ID and bank statements in the next few days and I did exactly what they wanted me to. I am positive it's the right card and the statements they repeatedly asked for and they are saying it's not what they need and it shows it is and the last four digits of the card is on the transactions list as well. They are not specifying what exactly they are looking for and at this point I don't think they are looking for anything. My funds are still stuck on this account and I had to pay rent since last week. They repeatedly send an email saying it's not what we are referring too but it definitely is. I submitted a ticket on the venmo account today because that's the company I'm referring to. I told them what I'm telling you now and I'm getting frustrated because I also uploaded the files as well. They are so vague and not explaining to me why they are just holding my funds. " This cause tremendous amount of stress and can possibly lead to eviction if my landlord pushes the issue. " Please unfreeze my account. I gave you guys everything you requested and asked for. " Exactly what I told them and they are still doing nothing and saying that the ones who can unfreeze my account is unreachable what app does that? Who just holds people funds and say it's nothing they can do?
Company Response:
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XXXX, I was checking out online with XXXX XXXX. I was buying a computer for {$1500.00}. I chose PayPal. At that time I was offered 24 month XXXX XXXX. I was denied. I needed the computer so I placed it on my PayPal Credit account which is 6 months interest free. Later that day I received a letter from XXXX C/O Paypal, stating the reason I was denied was for Non-sufficient funds returns on your PayPal account. I have never had an NSF charge to any account in the past 25 years. I've talked to XXXX XXXX, XXXX XXXX, Paypal Credit and Paypal to no avale. I didn't even know I had a PayPal account. I've always used PayPal Credit. After over 2 hours and being transfered 8 different times, I needed help. I don't care that I have to pay this off in 6 months with PayPal Credit, I want to know when, if at all, this NSF returns happened but NO One can find it. So Someone is putting out false information. What happens if I need to purchase something and spread out the payment, I'll get denied and won't know what for. I need this fixed.
Company Response:
State: AZ
Zip: 86401
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service Team, I am writing to appeal a permanent limitation that has been placed on my PayPal account ( email : XXXX ) recently. My objective for reaching out is to express my concern over this situation and kindly ask your team to re-investigate my case in light of the points I will raise in this email. Firstly, I strongly believe that the limitation on my account was enacted by mistake. Until now, I have been unable to discern any specific transactions or actions that would have prompted such a stringent action on my account. It would be highly appreciated if you could provide further clarification on what the precise reasons were behind this decision. Secondly, to the best of my knowledge and as per my understanding of the PayPal User Agreement and Acceptable Use Policy, I assert that I have not violated any PayPal policy. I have always used my account responsibly, ensuring that all transactions are legal, ethical, and within the boundaries of PayPal 's rules and regulations. It would be beneficial if the alleged policy violation could be outlined so I can better understand and rectify any misconceptions. Given the aforementioned points, I would like to kindly ask the PayPal team to re-investigate my case. I hope that upon further review, it will be apparent that my account has been in good standing and that the permanent limitation might have been unwarranted. The limitation on my PayPal account has caused significant inconvenience in my personal and professional life. I value the services that PayPal offers, and I have always regarded it as an indispensable tool for my online transactions. Therefore, I kindly request the restoration of my account, if possible. I understand that PayPal needs to safeguard its services and users from potential threats and I support such measures. I am willing to provide any further information or fulfill any requests that may assist in re-evaluating my case and ensuring that my account complies with PayPal 's policies. I am looking forward to your prompt response and appreciate your attention to this matter. Best regards, [ XXXX XXXX XXXX
Company Response:
State: MO
Zip: 640XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I hope this message finds you well. I am writing to express my concern about the recent limitation placed on my PayPal account, registered under the email address XXXX. I have been informed that this limitation is permanent, which is causing me significant inconvenience. I strongly believe that this action may have been a mistake, and I respectfully request your assistance in revisiting this decision. I am confident that I have adhered to all the policies and guidelines that govern the use of PayPal services. As a diligent user of your platform, I have consistently maintained a high level of adherence to PayPal 's user conduct and transaction guidelines. I always strive to ensure that my transactions are transparent and within the legal and ethical boundaries set forth by PayPal. Therefore, I am baffled and distressed by the abrupt limitation placed on my account. I kindly request a comprehensive re-investigation into my account activities. As I am certain that I have not violated any PayPal policy, I believe that this inquiry will clarify that the limitation on my account might be an oversight. I understand that PayPal has a strong commitment to keeping its platform safe and reliable for its users, and I am confident that a detailed review of my account will reaffirm my compliance with PayPal 's rules and regulations. Should there be any specific transactions or activities that have led to this restriction, I would appreciate it if you could provide me with the necessary details. I am ready to provide any further information or clarification that may be required during the re-investigation. The functionality of my PayPal account is critical for my personal and professional transactions. A permanent limitation poses a significant hurdle for me, which I hope can be rectified swiftly. Thank you in advance for your assistance and understanding. I am looking forward to a positive resolution and the restoration of my account 's full functionality. Yours sincerely, [ XXXX XXXX XXXX XXXX
Company Response:
State: OR
Zip: 97045
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A