Date Received: 2023-06-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX, I locked my card because I did not want anyone to use it. I kept the card locked and ordered a new card. I received the new card in the mail and wasn't able to activate it. I called customer service and they said my account was frozen ( XXXX ) XXXX and ( XXXX ) XXXX. It has been over 7 days and they still won't let me activate my funds. I need my money to eat immediately. If I can't activate the card that they gave me, they should reissue a working card. This is an emergency that I have access to my funds.If they have no available debit cards, they should expedite an issue me a Check for the remaining balance {$370.00}
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I saw a hot tub on XXXX XXXX XXXX. I chatted with the seller. I decided to take a look at it. The seller requested a {$500.00} hold for the item because they " had several people wanting to look for it. '' They requested a payment through PayPal through a Friend Account to transfer the money. I fell for it and paid the money using my XXXX Credit Card to put a hold on the hot tub. As soon as I submitted the money, I could tell it was fishy because the name of the seller ( XXXX XXXX XXXX ) was different than who I was chatting with ( XXXX XXXX ). Plus, the person on the other end kept erasing their conversation. Luckily, I took a screenshot of the product. I immediately got a hold of PayPal. Even though this is a common scam, they would not put a hold on the money. I filed a complaint with XXXX XXXX ( Case ID : XXXX ) but received a letter notifying me that because I used the " Friend and Family '' option, I am responsible for the loss.
Company Response:
State: UT
Zip: 84404
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account. I believe that this limitation was placed on my account by mistake and I would like to appeal this decision. Firstly, I want to emphasize that I have not violated any PayPal policies. I have always adhered to the terms and conditions set forth by PayPal and have conducted my transactions in a lawful and ethical manner. Therefore, I am confident that there has been an error in the assessment of my account. I kindly request PayPal to re-investigate my case thoroughly and consider lifting the permanent limitation on my account. I believe that a careful review of my account activity will reveal that I have been a responsible and compliant user. For your reference, the email address associated with my PayPal account is XXXX. I would greatly appreciate it if you could provide updates on the progress of the investigation and any actions taken. I trust that PayPal will take my appeal seriously and give it the attention it deserves. I hope that you will reach a fair and just conclusion, recognizing that I have not violated any PayPal policies. Restoring my account would greatly alleviate the inconvenience and distress caused by this limitation. Thank you for your prompt attention to this matter. I look forward to a positive resolution and the reinstatement of my PayPal account. Sincerely, XXXX XXXX
Company Response:
State: AL
Zip: 35810
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened a Venmo account a year ago and just used it for the first time a week ago. I was sent {$600.00} dollars. I linked my bank account to the Venmo account and went through the 24 hour confirmation period. Once I tried to transfer the {$610.00} ( there was a {$10.00} promo credit in the account ) they immediately froze my account. They would not tell me why. I emailed customer service and was told someone would email me in 5-7 business days. That is unacceptable as they are holding the funds. I called three business days later and was told again someone would have to reach out to me, but it has been expedited. I am now on the sixth day since the funds were put in my account with any explanation as to why my account and funds have been put on hold. I view this as fraud on the part of Venmo.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Even though we submitted signed documentary proof that a former XXXX XXXX client XXXX XXXX lied to PayPal and their bank that their credit card was " duplicate charged, '' thus initiating a fraudulent credit card charge back, as opposed to the truth which was that she was first refunded because XXXX would not release our money for many weeks thus delaying her emergency XXXX XXXX required, before making a second charge on her own, PayPal is still refusing to release our {$5000.00} money, which is negatively affecting our ability to pay our employees, our office rent, insurance, and other day to day operations of our XXXX XXXX. Please urgently investigate and advise.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing to express my deep concern regarding the permanent limitation that has been imposed on my PayPal account. I strongly believe that this limitation was placed by mistake, as I have not violated any of PayPal 's policies or engaged in any suspicious activities. I kindly request that PayPal re-investigate my case thoroughly and consider restoring my account if the mistake is indeed identified. I have been a loyal and responsible PayPal user for a significant period of time, and this limitation has caused me great inconvenience and distress. It is of utmost importance to me to resolve this matter promptly, as my PayPal account plays a vital role in my daily financial transactions. I rely on it for various personal and professional purposes, including online purchases and receiving payments. The permanent limitation has disrupted my ability to carry out these essential activities. I humbly request that you provide me with an opportunity to present any additional information or clarification that may aid in the investigation. I am confident that a careful review of my account activity will confirm my compliance with PayPal 's policies and the absence of any wrongdoing. For your reference, the email address associated with my PayPal account is XXXX. I kindly ask for your understanding and assistance in resolving this matter promptly. Your reconsideration and subsequent restoration of my account would be greatly appreciated. Thank you for your attention to this urgent matter. I trust that PayPal will conduct a fair and thorough investigation to rectify this misunderstanding.
Company Response:
State: AZ
Zip: 86001
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing to express my deep concern regarding the permanent limitation that has been placed on my PayPal account. I firmly believe that this limitation was a result of a mistake, as I have always adhered to PayPal 's policies and guidelines. I would like to emphasize that I have not violated any PayPal policy, knowingly or unknowingly. I have been a loyal and responsible PayPal user for a significant period of time, and I have always conducted my transactions in a transparent and ethical manner. I have never engaged in any fraudulent activities or any actions that could be considered a breach of PayPal 's terms of service. Given the circumstances, I kindly request PayPal to thoroughly re-investigate my case and consider restoring my account, if deemed appropriate. I genuinely believe that this limitation was imposed on my account by error, and I trust that a closer examination of my account activity will affirm my innocence. For your reference, the email address associated with my PayPal account is XXXX. I would appreciate it if you could keep me updated on the progress of this re-investigation and provide me with any relevant information or documentation that may assist in resolving this matter. I sincerely hope that PayPal will recognize the misunderstanding that led to this limitation and take the necessary steps to rectify the situation promptly. Restoring my account would not only reinstate my faith in PayPal as a reliable platform but also allow me to resume my normal financial activities without any further disruption. Thank you for your attention to this matter, and I look forward to a favorable resolution.
Company Response:
State: AZ
Zip: 85208
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account. I believe that this limitation has been imposed by mistake, as I have not violated any of PayPal 's policies. I kindly request that PayPal re-investigate my case and consider restoring my account, if possible. I have always adhered to the terms and conditions outlined by PayPal, and I am confident that a thorough review will confirm my compliance with your policies. For reference, the email address associated with my PayPal account is XXXX. I kindly ask you to take this matter seriously and give it the attention it deserves. I trust in PayPal 's commitment to fairness and integrity, and I sincerely hope that you will reconsider the decision to permanently limit my account. I believe that by conducting a detailed investigation, you will recognize that this limitation was unwarranted and restore my access to the services provided by PayPal. Thank you for your attention to this matter, and I look forward to a positive resolution.
Company Response:
State: PA
Zip: 19608
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing to express my concern regarding the permanent limitation that has been imposed on my PayPal account. I strongly believe that this limitation was placed on my account due to a mistake or misunderstanding. I would like to emphasize that I have not violated any PayPal policies or engaged in any activities that warrant such a restriction. I kindly request that PayPal re-investigate my case thoroughly, taking into consideration the following points. Firstly, I have been an active PayPal user for several years without any previous issues or violations. This sudden limitation has come as a surprise to me, and I genuinely believe it to be an error. Secondly, I have always conducted my PayPal transactions in accordance with the terms and conditions outlined by PayPal. I have never been involved in any fraudulent or unauthorized activities, nor have I violated any policies regarding payments or account usage. In light of the above, I humbly request PayPal to re-evaluate my account and restore it, if possible. I kindly ask for your prompt attention to this matter, as it has caused significant inconvenience and disruption to my financial activities. For your reference, the email address associated with my PayPal account is XXXX. I would greatly appreciate any updates or clarification regarding the status of my account, as well as any steps I can take to assist in resolving this issue. Thank you for your understanding and anticipated cooperation. I trust that PayPal will conduct a fair investigation and come to a favorable resolution.
Company Response:
State: OR
Zip: 97229
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I submitted a application to PayPal for a extension of credit on XX/XX/2023 and I was denied on XXXX XXXX for a extension of credit I reached out to PayPal to see why was I being denied my right to extend credit and I was told that I would be mailed/emailed a reason for my denial
Company Response:
State: GA
Zip: 317XX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A