Date Received: 2023-06-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was involved with a telephone wire transfer money order scam on XX/XX/2023. The transaction took place XX/XX/2023. The total amount of each venmo direct was {$490.00}, {$490.00}, {$490.00} totaled {$1400.00}. Immediately after the phone call on XX/XX/2023, I called XXXX Bank to inform them that this is a scam and to the stop payment. They gave me a case number of XXXX. XXXX bank wrote a letter on XX/XX/XXXX to update the claim. I received the letter on XX/XX/XXXX. The letter stated this : XXXX. We found that the transaction ( XXXX ) was processed. XXXX. As a result, we are removing {$1400.00} from your account on or after XX/XX/2023. XXXX. Contact us if you would like to request the information we used for our research. I contacted XXXX immediately to request a supervisor or manager to resolve this scam I was involved with.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I sold my handbag to XXXX XXXX XXXX XXXX. They sent the payment in the amount of {$3200.00} to my PayPal account. My PayPal email address is XXXX. Ive spoken to PayPal on XX/XX/2023 14 times. Ive sent copies of my identification cards and called my banks on three way. They advised me that my XXXX XXXX XXXX XXXX is rejected their payment. I called XXXX XXXX and they said no such thing. Then PayPal advised me that my XXXX XXXX XXXX is rejecting the transfer. I called XXXX XXXX and they said they dont have a record of an attempt or a transfer from PayPal . PayPal keeps making excuses and error messages to hold my funds in the amount of {$3200.00}. Ive answered security questions correctly, identified information on my credit report, forwarded photo copies of my identification cards and did account verification via secure links.
Company Response:
State: NC
Zip: 27502
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Our account with Venmo has been suspended and they keep giving us the runaround. We cant access our payment from a customer and Venmo wont do anything to help.
Company Response:
State: OK
Zip: 738XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: In PayPal 's response to my previous complaint, they claim to have correctly debited my PayPal account. This is absurd and PayPal is acting illegally to defund me. No additional refund has been posted to my account. Additionally, after speaking with a PayPal representative yesterday, she stated PayPal would conduct a further investigation into this issue. Yet, the CFPB response from PayPal stated the case was closed against me. On XX/XX/23, a {$220.00} purchase was made online from XXXX through my PayPal account using my XXXX credit card. I returned this purchase within the refund terms and conditions of XXXX and was provided a refund on XXXX Credit Card for {$220.00} ( the full amount ) in XXXX separate refund transactions : {$25.00} and {$190.00}. On XX/XX/23, I received an email from PayPal indicating that {$220.00} was being debited from my PayPal account " Because you received duplicate refunds for the same transaction, we have debited {$220.00} USD from your PayPal account. '' As noted above, I only received XXXX refund for {$220.00}. On a side note, I wasn't even aware a Dispute was logged with PayPal, let alone that anything was being investigated. PayPal 's Dispute ID : XXXX I attempted contacting/calling PayPal on XX/XX/23 at XXXX, was left on hold for almost an hour and was ultimately unable to resolve the issue. Essentially what PayPal is arguing is 1 ) I bought the item, 2 ) I returned the item, 3 ) I received one refund, 4 ) now I'm being charged for the item that was returned and I received one refund for. Make sense? This issue reeks of fraudulent business practices on the part of PayPal. I will say this, I see no reason to use PayPal in the future for any transactions.
Company Response:
State: CA
Zip: 93033
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My tenant put her rent payment in my PayPal because she ran out of checks. PayPal flagged my account and said it was a potential fraudulent transaction. They put a limitation on my account, in the same day I gave them the information they wanted and the limitation was removed. However, PayPal, without my knowledge, still reversed the bank deposit and almost caused me to bounce my mortgage payment as a result of taking back the {$4000.00} deposit. For days, no one at PayPal even knew they did that, finally they admitted they did, could not explain why, and said it was take AT LEAST 10 days to get my money back. Who can wait around for 10 days for their rightful {$4000.00}. I think PayPal does this all the time on large transactions to use those 10 days to make money by investment, interest, etc. on that money. If they do that to even 1 % of their customers they likely make millions and millions of dollars participating in this shady and deceptive activity that is thinly guised as a fraud protection to the consumer. This is very problematic, and very dangerous.
Company Response:
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal supports scammers. XX/XX/XXXX. I purchased the XXXX XXXX from XXXX XX/XX/XXXX I received it. XX/XX/XXXX ( XXXX ) I opened it to assemble it. I found one huge hole on the panel, peeling on the side, crack on the side. I contacted the seller right away. At the same time I filed a dispute with paypal. XX/XX/XXXX XXXX responded to me advising me to dispose the damaged item, however since there is a dispute they can not issue a refund until the dispute is closed. I forwarded all information to paypal. XXXX responded to my dispute saying I did not return the item therefore they were not able to refund me. How convenient! They advised me to dispose the item! At first I disputed it under Item not As Described. However a representative changed it to credit not received since XXXX did mention they wanted to refund me but they could not because of the dispute. XX/XX/XXXX, paypal closed the case in XXXX 's favor because I could not submit proof where XXXX said they would refund me. Paypal you are aiding scammers. Shame on you.
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: PayPal was hacked, {$500.00} was taken out of my personal bank account via PayPal. It was filed as a scam, and PayPal refunded me {$500.00}. I shut down the bank account that was hacked, and now PayPal is saying I owe them {$500.00} when I do not. I would like for PayPal to stop harassing me about a refund they put into my account.
Company Response:
State: MO
Zip: 65616
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I purchased merchandise through PayPal using my PayPal credit card ( issued by XXXX XXXX ) for the total amount of {$170.00}. One item for {$30.00} and another for {$140.00}. The seller canceled the purchase for {$30.00} and issued a refund for the same amount on XX/XX/2023. The item, which cost {$140.00}, was returned to the seller and the seller issued a refund for {$140.00}, also on XX/XX/2023. The sum of both refunds is {$170.00}. However my PayPal credit card, almost two weeks later, still shows up with a balance of {$170.00}. This balance must be XXXX as I have two refunds totaling {$170.00}. This unjustified and discriminatory delay by both PayPal and PayPal Credit ( XXXX XXXX ) has caused me great concern and despair.
Company Response:
State: PR
Zip: 00736
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened my venmo account on XX/XX/2023. The account was suddenly frozen on XX/XX/2023. I submitted the requested documents to have account unfrozen which was completed on XX/XX/2023. I then had a direct deposit come to my account in my name for {$1200.00} from my school at XXXX am on XX/XX/2023. On that same day XX/XX/2023 I attempted to transfer funds as authorized by the Venmo policy to a friend 's account but wasn't able to do so because my account had been refrozen for no apparent reason. So I called in and was told by a representative that the system flagged my account so they created a case number for me to have my account unfrozen and assured me that I've done nothing wrong ( I have the email from them to prove that statement ) I then received an email on XX/XX/2023 requesting me to upload another copy of my Identification to have my account unfrozen XXXX XXXX. I submitted a copy of the front and back of my driver 's license that same day XX/XX/2023 at XXXX and I received a notification saying submission successful. At XXXX XXXX I received an email from an account specialist by the name of XXXX XXXX. Account Specialist | Venmo saying my account was now permanently deactivated and that my funds would be turned over to the Loss prevention department for 180 days and that they'll contact then if the funds were going to be returned to me. So I email that same specialist and asked why was my funds being held, I also asked could the funds be returned to my school since they seem to have an issue with my identity information. That same specialist responded saying that it's no gaunrentee that my funds will be released back to me. My issue is that I haven't committed any form of fraudulent activities. If they would have asked me to submit proof of the funds I received as a direct deposit from my school them I would have but they only asked for my Identification which I submitted and they still restricted my account.
Company Response:
State: WI
Zip: 548XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I underwent XXXX. The following day on XX/XX/XXXX to, I had a police officer, call me from the XXXX Police Department number. Claiming that I had missed a trial date in which I was supposed to be an expert witness for. The trial had to be postponed due to this, resulting in a to, I had a police officer, call me from the XXXX Oregon Police Department phone number. Claiming that I had missed a trial date in which I was supposed to be a expert witness for. The trial had to be postponed due to this, resulting in a judge filing a failure to appear charge. I work in the XXXX XXXX XXXX XXXX XXXX, so it wouldnt be unusual for me to be a expert witness. Recently, I had submitted reports to DHS about several of my XXXX parents. I thought this court case most likely had to do with these reports. I was instructed that I would have warrants out for my arrest if I did not pay the fee of this charge. I was on XXXX XXXX, and was exhausted from XXXX the night before. I was under the XXXX XXXX XXXX XXXX, as well as coming off XXXX and ended up paying this police officer {$2000.00} with XXXX, as well as {$500.00} on Venmo. Me and my mother also contacted Venmo immediately. And I was informed that I would need to contact my bank for a refund. Me and my mother contacted my bank immediately after I made this transaction. We were informed by my bank that they would refund the {$2000.00} from XXXX but were unsure if the Venmo charge of {$500.00} would be eligible for a refund. They also replaced my credit card and debit card and shut down my bank account activity. The police was also contacted, and a police report was made with a case number of XXXX XXXX After I regain access to my bank account and was feeling much better I notice that the {$2000.00} charge from XXXX was still on my account. I contacted my bank and they stated that since I manually paid this person this charger is not considered fraud, and therefore is not covered by my bank. They informed me to contact this website for next steps to get my money refunded. I feel that this should be considered a fraudulent charge since I was under the influence, and was not a sound mind to understand that this was a scam.
Company Response:
State: OR
Zip: 97520
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A