Date Received: 2023-06-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal.com closed my account but refuses to give specific reason. No ability to appeal. I have no idea what I did or what part of their terms I allegedly violated. " You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX ''
Company Response:
State: IL
Zip: 60148
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I just wanted to inform you about a complaint Im doing so in my XXXX account there was XXXX charges XXXX from {$100.00} and XXXX for {$60.00} from a person named XXXX XXXX another transaction from XXXX XXXX for {$40.00} and XXXX XXXX for {$30.00} I would like those in a form of a check to me because Im sick of the deposit XXXX its ridiculous and once thats been refunded I want my account banned for good and no longer use XXXX Im having problems wi the XXXX just wanted to see if I can get that money back also was wondering if XXXX would be able to compensate me for all this in a form of a check up to {$5000.00} and was wondering if I could get compensated for all this this has emotionallly drained me very much and I feel like I should be compensated for all this trouble that these people have caused me drained me big time so was wondering if up to {$5000.00} or in between there that you would be able to compensate me see what your company would be able to do and send me a check to compensate me for all this trouble plus all the transactions so transactions refunded in a check and a compensation check see what u can come up with and be fair with me u know thanks
Company Response:
State: UT
Zip: 84010
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Over XXXX XXXX weekend my phone was take. From me and the person who took my phone made unauthorized charges to a suspicious Venmo account. Venmo is stating that I still made these purchases even though I have a police report to go along with my statements and the account in question that the money sent to is suspicious and shouldnt be on the platform according to the TOS. They are arguing dispute w/ bank and still claiming it was authorized by me. I did not authorize this. The transactions in question do not reflect any other transactional pattern in the past. Are for much more than I ever sent, and are suspicious in nature. It was 3 transactions back to back within 1 minute all labeled for pizza 1 ) XXXX XXXX was the first XXXX at XXXX labeled for pizza 2 ) XXXX XXXX was sent right after in the same minute to the same person once again labeled for pizza 3 ) XXXX XXXX at XXXX labeled for pizza again. As you can see the transaction history does not make sense to send that much money for pizza or to send it across 3 different transactions
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I looked at my PayPal account this week and it was empty. There should have been XXXX to XXXX in it. And they say it has been at XXXX since XXXX that is wrong it had money in it last week and has had money in it since I opened it in XXXX
Company Response:
State: CA
Zip: 90680
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am victim of deceptive, fraudulent and unfair business practices not only from XXXX XXXX but this time from XXXX and Paypal. On XX/XX/2023 I was charged {$39.00} on my checking account for a subscription I had no previous knowledge, and I still don't understand what the subscription is about. All I remember is that on XX/XX/XXXX, I used the website of XXXX to edit a one page document which costed {$1.00}. I did not want to use my card for the transaction therefore I used my Papal credit to pay for it. Paypal has my bank account as a backup they can use if I default on Paypal credit ; this was not the case. Not only did they use my bank account for the initial purchase but they used it also to pay for a monthly or annual subscription to what product? I don't know for I have no regular use for PDF. I opened a claim but Paypal closed it saying they have document I signed or approved for a subscription which is obviously false.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the following dates XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, I XXXX XXXX attempted to send money thru PayPal to friend that I knew XXXX XXXX for hospital costs for her mother. I had never used PayPal ever in my life. Over the three day period I had sent {$3100.00} thru PayPal in an attempt to pay for the hospital costs. Well XXXX XXXX never received the funds that I sent and the funds were NEVER returned to me. I had made numerous calls to PayPal for weeks and was never given a reason that the money was not sent to XXXX XXXX or returned to me. I have documents from PayPal showing each transaction that I had sent to PayPal the amount and the date and a description of the type of transaction made. After some time I had basically had given up which was a fault of mine. But PayPal never gave me an explanation to why they kept my money?
Company Response:
State: MD
Zip: 21157
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I made a one-time App purchase through the XXXX XXXX XXXX using PayPal as the source of the payment. XXXX XXXX XXXX asked which PayPal funding source I wanted to use. I specified a XXXX XXXX XXXX XXXX. The transaction went through with no error or other messages. I checked by PayPal account and instead of using the funding source specified, or even the preferred source, PayPal charged My XXXX XXXX XXXX Account that I use for business. I spent XXXX minutes on the phone with PayPal on XX/XX/XXXX after spending more than an hour on the evening of XX/XX/XXXX unsuccessfully trying to fix the problem using their website. At first, all three PayPal reps said that since the Debit card transaction was denied, they put the charge on my " most trusted '' funding source ( my business XXXX ). The last person I talked to, XXXX, an account manager, said it was XXXX XXXX that selected the alternate funding source not PayPal, and I had to call XXXX [ I did try to call XXXX, but none of the 3 phone numbers I tried take you to a human being and I could not use the automated system because my issue was not on the allowed list of issues ]. After saying that PayPal considers acct XXXX the most trusted account, she said XXXX was able to see my various funding sources and selected a different funding source. There is a problem either way : either PayPal selected a different, non-preferred funding source without asking me if it was ok, or they allowed XXXX to pick a different funding source than the one I specified. If XXXX could not use the funding source I specified, I should have received an error message or a message asking me to change finding sources. With all 3 PayPal reps I emphasized how it was improper for me to have a XXXX Play charge on my Business Credit Card, but all three said there was nothing they could do to reverse the charge, even though XXXX showed it as still " pending. '' I told XXXX, if she did not reverse the charge and then use an authorized funding source to cover the amount, I would have no choice but to dispute the charge with XXXX as a XXXX Play charge could not stay on my Business credit card, and that I would contact you if appropriate. The charge is still pending, so I can't contact XXXX until it is final on Monday or Tuesday. I would rather PayPal undo their mistake and obtain the funds from an authorized source, but Pay Pal made it clear that there was no way that would ever happen, unless XXXX instigated the change ( but there is no way for me to get XXXX to do that ). I checked PayPal 's terms of service and I could not find any provision that allowed them to select an alternate funding source without permission. Whether it was PayPal or XXXX XXXX that changed the funding source, the action seems to be contrary to their communicated terms of service.
Company Response:
State: CA
Zip: 95776
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: This is a PayPal account. I had to wait almost 3 weeks for my {$100.00} to be added to account from a friend that sent me money. Now it cleared, however they will not let me withdraw my money. I have called, emailed, and chatted. They refuse to help and just keep saying wait another 24 hours after they told me I would have XXXX XXXX when calling
Company Response:
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/ I sold my XXXX in the XXXX at Wal-Mart XXXX XXXX XXXXXXXX XXXX XXXX The options for payment were only Venmo and PayPal. I chose Venmo. I was able to access my account just like always. When I received the payment of {$350.00}, Venmo would not let me transfer my money to my debit card or too my bank. And now my account is suspended and NO ONE at Venmo can give me a reason why. I have yet to receive an email stating why my account is suspended.
Company Response:
State: MO
Zip: 652XX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this email finds you well. My name is XXXX XXXX, and I am writing in response to the recent permanent limitation placed on my PayPal account associated with the email address XXXX. I have always adhered strictly to the guidelines and regulations set by PayPal, and I believe that the action taken on my account might be the result of a misunderstanding or an error. Therefore, I am writing to formally request that this decision be reconsidered and my case be re-investigated. In the many years of utilizing your platform for my business transactions, I have always made a conscious effort to comply with the policies and terms of service as stipulated by PayPal. I am uncertain as to the specific reason why such a drastic measure was taken against my account. If possible, I would appreciate a comprehensive explanation of the particular policy or guideline that was purportedly violated, as I remain convinced that I have conducted my activities within the bounds of PayPal 's policy framework. In the spirit of fairness and mutual understanding, I humbly request that the recent decision to limit my account be re-evaluated. I am willing to cooperate fully with any investigations, provide further information, and take any corrective measures if required. I believe in the integrity of PayPal 's services and its commitment to providing a fair and reliable financial platform to its users, and I am confident that this unfortunate situation can be satisfactorily resolved. I would be truly grateful if my appeal could be forwarded to the appropriate department for a thorough review. If there is any documentation or other information needed from my end to facilitate this process, please do not hesitate to ask. My primary goal is to rectify this situation and continue using PayPal 's services, as they have been instrumental to my personal and professional transactions over the years. I am looking forward to your favorable response and I am hopeful that we can restore the trust and reliability that have defined our relationship up until now. Thank you very much for your understanding and your prompt attention to this matter. Best Regards, [ XXXX XXXX ]
Company Response:
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A