Date Received: 2023-06-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I got my identity stolen because i first found out was on XX/XX/XXXX at XXXX XXXXsaying my payment of {$1300.00} has been charged to an account that supposed to be mine, but I dont have an active account with them. they said the order number is : XXXX and the payment mode was online. I contacted the number XXXX XXXX XXXX for customer support because it said if i did not recognize the transaction or dispute it to call. some one with a hard accent told me the order and account was started in california and when he found out i live in washington he said to use a comp [ uter right now so he can giude me through but i said i didnt have a computer in front of me at the moment, so he said his boss would be getting hold of me within XXXX hours, anbd never did. today i looked up the paypal number and its XXXX XXXX XXXX XXXX totally DIFFERENT! Then i get a email from XXXX saying payment comformatiopn XXXX of a XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) was sent to Texas address XXXX XXXX XXXX XXXX, XXXX TX XXXX, United States. Order # XXXX saying they are from XXXX and it will arrive on XX/XX/2023, XXXX and to call them at XXXX. I reseched XXXX number and its different.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I want to close my account with Paypal, because of the fact that the way that they process the transactions on my behalf leads to economic problems with my budget whereby I don't have enough money to buy food in the grocery store due to the complexity of the accounting errors in the Paypal account. They will not allow me to close the account.
Company Response:
State: TX
Zip: 75230
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Hi CFPB, I am complaining regarding Paypal INC. Paypal put permanent limitation Reference ID : XXXX on my paypal account without sending any email asking for documents or any communication. My paypal was in good standing and there wasn't any illegal or fraudulent activity in my Paypal account. Just after 5 days of opening my paypal account and i received around {$120.00} in my paypal, they permanent limited my paypal account under Reference ID : XXXX and hold my money in my paypal and there is not any dispute or anything from my customers. Attached is the screenshot from Paypal account of Permanent Limitation Reference ID : XXXX. I want removal of permanent limitation from my Paypal account. Thanks! Regards, XXXX XXXX XXXX
Company Response:
State: AZ
Zip: 85756
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX repetitive robo calls claiming someone is using my number to set up An alternate Venmo account.
Company Response:
State: CA
Zip: 93035
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I disputed unauthorized transactions that were made on my account I sent in documentation that was needed. And while I was awaiting my dispute status they permanently closed my account with my funds and would not release them. They wanted to put me on a 180 day hold before I was able to get an answer if I was able to get my funds out of my account and they then closed the case
Company Response:
State: MS
Zip: 390XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I bought a pair of pants from XXXX and used the pay in 4 method from Paypal. The pants were never delivered and the order was refunded to my account. They were returned to the sender and XXXX sent me confirmation of the refund and the amount as well as the date. I had a case open about the refund with Paypal and they initially did refund the purchase but then decided to take the money back after it was closed. I do not have the pants, PayPal knows I do not have the pants. XXXX knows I do not have the pants and gave me a full refund but Paypal is still billing for the pants. Here are the dates of the transaction XX/XX/XXXX initial transaction total XXXX XXXX automatic payment Tracking number where you can see original purchase was returned to sender XXXX on XX/XX/XXXX XX/XX/XXXX automatic payment XXXX XX/XX/XXXX automatic payment XXXX XX/XX/XXXX Overpayment refund of installment plan XXXX XX/XX/XXXX amount remining decreased by Paypal for XXXX $ XX/XX/XXXX amount remaining increased by XXXX XXXX XXXX refund reversal Paypal is charging me again XXXX $ for pants I never received. I have all emails, confirmations, shipping information and documents. I want Paypal to stop charging me for a pair of pants they know were not delivered. I have communicated this to them many times and can show that also. They did not respond to me.
Company Response:
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I am Recently under Pandemic Unemployment Assistance. I been on this program since the year XXXX looking to close the account in XXXX. The account has been open and remains open with holding payments for no cause or reason. There is no issues on my end but the biggest and main issue is who filed this claim. I was working with XXXX XXXX in the beginning of the pandemic so i would not and should not have filed not having a clue of PUA. I have sent UI messages to the uifraud department with no real investigation. Lowes LLC is attached. All my proof is tied to Maryland Civil Commission Rights & DOJXXXX All accessible through Email. I also have Ebt phishing as well.
Company Response:
State: MD
Zip: 21601
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Other service problem
Subissue:
Consumer Complaint: So a month ago I was logging onto Venmo to send my roommate money for our monthly utilities fee. And I realized my account had been frozen. When I checked my email, they said I violated some security and privacy thing. After checking through their list of restricted uses, it did not seem as though I violated any. I have reached out to them, only for them to confirm that I had violated something, and that they were now going to permanently ban my account. Now I have money still in my account. And I have tried to link my bank, and while they said that they would allow me to transfer money out of my account, I get to the final screen of linking my account, it says success only to tell me on the next page that there was an error linking your bank account. So now Im left, without my money, and without the service I use to pay my roommates. Both of which I believe to be unfair and unjust. And they are making it even more annoying by not telling me what I did specifically wrong.
Company Response:
State: IL
Zip: 60046
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: I received a XXXX dated XXXX Invoice Number : XXXX stating Dear Sir/Ma'am, Your annual plan of PAYPAL has been renewed for the upcoming year. It has charged {$390.00} against my registered account. They said this transaction has been don successfully and soon it will be reflected in your banking statement. As per signed document this plan will be auto renewed and the following charge will be auto deducted from your a/c. Description : BTC ORDER Quantity : XXXX XXXX XXXX : - {$390.00} Total : - {$390.00}. If you didn't authorize this charge, You have 24hrs.to Cancel & get an Instant Refund Of Your Annual Subscription, Please contact Our Customer Care : XXXX XXXX. Thanks & Regards XXXX XXXX security services, XXXX. The XXXX had the PAYPal logo at the top and bottom of this text. I contacted XXXX XXXX XXXX XXXX XXXX and asked them if this phone number was valid for their security services, and they told me to delete this gmail and report this to FTC.gov or Ic3.gov to report it as scam. I was referred to you. I can't remember the last time I used PAYPAL. We have been hacked before on our computers, by people claiming to be XXXX XXXX technicians. I believe this is another attempt. Thank you.
Company Response:
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Lost or stolen check
Subissue:
Consumer Complaint: On XX/XX/2023 at XXXX I was issued XXXX $ from XXXX company called XXXX as a payout through PayPal. 2 years ago they did exact same thing and I just gave up because PayPal is too ashamed I suppose to want to talk to you in person. They keep taking the money this company XXXX sends me. I seen the receipt and I have pictures. They sent the payment twice. XXXX sent it twice. XXXX said PayPal should instantaneously put it in the account. My husband has had similar problems with PayPal not telling never telling you your money is deposited and never putting funds in my account so far Ive been taken for exactly XXXX XXXX XXXX $ of it is the complaint Im filing because PayPal is notorious for money in which disappearing after working hard. They say we have no record. My husband has had same problem which he was given his money from XXXX. I seen the receipt the first and second time ivuet sent the money XXXX XXXX is not the culprit because its other payouts too. I had them send it XXXX on XXXX XXXX and today it was reset after I reached out to the company XXXX and PayPal claims all three times the money doesnt exits. This is norm And I want accountability and I want my money that I worked for and the errors with payouts. If they are even rrrors needs to be investigated and people need reimbursement for whats theyre and not PayPals to keep.
Company Response:
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A