Date Received: 2023-06-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Sent via PayPal to another PayPal user {$21.00} and find out they are a scam.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 1 month ago, on or around XX/XX/XXXX, I started a new account with Venmo. I had added some banking information onto the account. I was having some issues adding a bank account. There was no explanation as to what the problem was. I transfered XXXX dollar into the Venmo account. 3 days ago I receive and email from company stating that my account had been frozen due to " activity '' that had taken place, and in order to keep my account I was supposed to upload a copy of my identification, which reluctantly I did after a couple of days. Mind you this company is known for it's Shady business practices. Today I receive an email from Venmo that my account was going to be permanently deactivated for " the safety of Venmo users ''. I've not had the account nearly 2 months, and my " activity '' is against their policy. Transferring funds and adding banks is against their policy. What a joke. A company who doesn't use names, goes by " Account Specialist '' is sitting in some back office, demanding my identification; holding my money and account hostage, is saying that my activity is a risk to the safety of their users??? What a joke. I finally said I didn't want the account anymore, that I just wanted my money returned. They're refusing to do so. This complaint is the first step in trying to recover my funds. VENMO IS NOT KEEPING MY MONEY. This company is a joke and needs to be shut down.
Company Response:
State: KY
Zip: 42420
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to you regarding the recent blockage and limitation placed on my newly created PayPal account. I am reaching out to express my concern and seek a resolution as I believe there may have been a misunderstanding or an error in the evaluation of my account. I understand that PayPal implements strict security measures to protect its users, and I appreciate the efforts taken to maintain a safe and secure platform. However, as a new user, I have not yet had the opportunity to engage in any transactions or activities that could potentially violate PayPal 's policies. I kindly request a thorough review of my account and clarification regarding the reasons for the blockage and limitation. I assure you that I am committed to complying with all of PayPal 's rules and regulations and would like to rectify this situation promptly. My registered email address associated with the affected account is XXXX. I kindly request all communication and updates regarding this matter to be directed to this email. I am more than willing to provide any additional information or documentation that may be required to verify my identity and ensure the security of my account. Please let me know the necessary steps I need to take in order to resolve this issue and restore full access to my PayPal account. Thank you for your attention to this matter. I greatly appreciate your prompt assistance in addressing and resolving this situation. Should you require any further information or have any questions, please do not hesitate to contact me. Yours sincerely, XXXX XXXX
Company Response:
State: IL
Zip: 61701
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a notice in the mail from XXXX XXXX XXXX XXXX indicating that I am subject to debt collection from PayPal. I do not use PayPal and have not had an active account in many years. I called the debt collection company to dispute the debt, explaining I have had other forms of identity fraud ( many debit and money cards opened in my name ) despite a credit freeze. The email address associated with the PayPal account that was read to me is not mine and I have never used it. Representative XXXX XXXX from XXXX said the debt would be returned to PayPal to review for identity theft on XX/XX/2023. He would not provide a reference number or confirmation email for this, only his name.
Company Response:
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal Dear Mam/Sir already provided the needed documents and info but still my account is still limited its states there that my account should be back to normal. plsss fix this. its till limited after submitting needed documents. i have XXXX XXXX in 3 days i need the money. plsss lift the limitations in my account and let me withdraw. if i dont get the money i cant have XXXX my condition and XXXX will worsen. it is stated in the attach picture that i complied and passed the necessary documentation and info and my account should be back to normal. but it is still limited and unable to withdraw. i was a victim of an algorithm that permanently blocked me from using paypal. i was falsely accused but i cant stress enough that i did nothing wrong. and paypal executive said so that they can explain on why my account was limited specifically. plsss help me. i need the XXXX for XXXX XXXX XXXX XXXX XXXX its an XXXX XXXX so i really need my funds withdrew. paypal : XXXX Reference ID : XXXX
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using Paypal for my freelance business for three years. I received a notification yesterday that they would start holding money I made over {$300.00} for up to 21 days. When I called to find out why, Paypal stated the account had been reviewed, but they couldn't give me specifics. I spoke to multiple supervisors and got the same answer : A review had been done of the account and they determined to hold any money I made over {$300.00} due to a " risk assessment. '' They told me that it could change during review next month, but they refuse to explain why, after three years, they are restricting my account. I've had no complaints or anything to warrant them placing holds on my account. From what I can gather, it appears that whoever looked at my account thought I was selling goods through Paypal that would allow customers to complain. However, I am a XXXX XXXX and XXXX XXXX XXXX XXXX. I don't even get paid until the services are complete, which eliminates the risk to Paypal. When they are holding my money, without cause, for 7-21 days, I'm unable to feed my family.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I contacted PayPal about a seller named XXXX XXXX who runs a company called XXXX. The items were on a payment plan and PayPal has the invoice as it was created using their system. In XXXX of XXXX I sent XXXX a message stating that I needed her to send some of my items since I paid well over {$5000.00} ( it was crystals ). She stated that I needed to pay the entire balance before she sent me any of the crystals. I told her that thats not right and she combined the invoices to make one invoice. She stated that she would get back to me about the shipping costs. In XXXX of XXXX I reached out to XXXX XXXX and told her to send me the shipping invoice for the crystals by XX/XX/XXXX. She didnt send it. In mid XXXX she sends me a message and says that she is being kicked out XXXX and needs me to pay for shipping by XX/XX/XXXX. I told XXXX XXXX that I told her to get back to me by XX/XX/XXXX as that is when my check comes. I also told her that I needed additional time as my military pension is paid at the end of the month. XXXX refused to to refund me and refused to ship my items. She kept over {$5400.00}. She scammed me. I reached out to PayPal and they told me that since it was over 180 days they will not return ny money. Even though they have received multiple complaints about this seller and her non shipping. This was XXXX. In the case of XXXX they should refund me my money. PayPal instructed me to sue her. I can not Sue an overseas person. I live in the United States. Furthermore XXXX XXXX also lied. She never left XXXX as she said she was and her last shipping date was XX/XX/XXXX. She had ample time to allow me to pay for shipping. However XXXX XXXX resold my items on XXXX and kept my money. PayPal also lied. They returned other peoples money far beyond the 180 days and I have evidence of that. When I alerted them they told me that they can not discuss other accounts with me. However it is clear bias as I was scammed by a customer. That is wire XXXX
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Roughly around the month of XX/XX/2023, I attempted to open an account with VENMO to receive rent payments for the convenience of a tenant. I opened the account, following their instructions, and attempted several times to link my bank account to it, manually and through the plaid service. All attempts failed on their end, ( even through my bank acknowledged them as successful ). This immediately concerns me because do they now have access to my bank account they are not acknowledging? Even worse, they then froze my Veno account, leaving me unable to even delete it. I brought this to their attention in an email ( XX/XX/XXXX ) and a rep named XXXX XXXX replied completely ignoring my issue and stating some vague, unspecific violation of their User Agreement.??? By opening an account and linking a bank account to it? They then demanded I upload my license to address the issue. Having no trust in them, I declined. Completely disgusted with them at this point, I requested that they delete my account and relevant information, as I no longer wished to do business with them. ( Email XX/XX/XXXX ). XXXX replied to me, refusing to delete my account unless I sent them more personal information in the form of a driver 's license. This is ridiculous. I want these people to delete my account, period. They have no reason or right to hold it open against my wishes, especially as it was never even capable of being used. I would never do business with these people, nor entrust them with XXXX cent of my money.
Company Response:
State: WI
Zip: 54494
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has permanently limited my account. No one will tell me why or what violation led to this. " " We're permanently limiting your account. You can no longer use PayPal as we've decided to permanently limit your account after a review. '' ''
Company Response:
State: FL
Zip: 34747
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had {$1000.00} deposited into my account XXXX days ago and they will not let me transfer money to my debit card they will not let me transfer money to any of my friends on my list in other words they will not let me get my money anyway which way whatsoever. They have Frozen my account so I have no access to my funds I have a car payment due yesterday and my power has been shut off now because of non-payment because I can not get to my funds that they are holding for no reason whatsoever
Company Response:
State: UT
Zip: 84401
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A