Date Received: 2023-07-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I attempted to transfer funds from an account at XXXX XXXX to an account at my credit union just as I had done repeatedly in the past. Instead of completing the transaction PayPal held the funds and then their customer service staff insisted that I was the person who created an electronic check. Earlier today I learned that, as I suspected, PayPal created the electronic check and printed the screen showing that they automatically converted the transaction to an electronic check AND provided me with no ability to stop or cancel the transaction. Accordingly I contacted XXXX XXXX after seeing that, in fact, PayPal had received the funds and was holding them for undisclosed reasons. I initiated a dispute per Regulation E with XXXX XXXX and should receive conditional credit in the next day even though PayPal shows it will hold the funds until XX/XX/XXXX. After dealing with PayPal 's utterly useless offshore " customer service '' staff I decided to manually move the funds in the form of cash by withdrawing most of the amount at a XXXX ATM and then driving to my credit union. Since XXXX defaults now to paying overdraft amounts I discovered this morning that my account had a negative balance due to the PayPal originated eCheck debiting my account.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent money via Venmo to a close personal friend on XX/XX/2023. There were 2 separate transactions : {$130.00} and {$520.00}. Shortly after sending, Venmo suspended my account without reason. I'm being told by Venmo that I have wait 5-7 business days to hear back about whether my account will be reinstated. Both amounts have hit my bank account but Venmo is holding the money without reason.
Company Response:
State: AZ
Zip: 85008
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent {$30.00} ( with an additional {$1.00} fee to PayPal ) to a scammer on accident. I was trying to send a donation to a field scientist conducting research. When I reached out on social media to ask the scientist if they had a PayPal or similar payment app a scam account that looked exactly like the actual scientist 's account replied immediately with their own PayPal email address. Not being aware of this kind of scam I sent the donation and checked the " Friends and Family '' box on PayPal which apparently waives all protections. After sending the money I went back and saw the account was a fake and after XXXX that email address I can see it's being used all over social networks to scam people and has been for months. I contacted PayPal about cancelling the payment or a possible refund, opened a dispute case, and told them all this with pertinent details and they closed my case without any kind of update or solutions. PayPal doesn't let you submit a case specifically about being scammed. PayPal has done nothing in my eyes to remedy this kind of scam is perfectly fine with collecting people 's fees from these transactions.
Company Response:
State: OH
Zip: 43214
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Received email stating I had authorized a payment for a {$560.00} purchase I did not make. I called to dispute charge. They then said they needed to get into my computer to assist with refund/credit procedures. Once in my computer, he started the process for the refund. He had me complete a {$20.00} refund request to test that the connection was correct. That {$20.00} test immediately became {$2000.00}, which I believe he changed while in my computer remotely as I was not able to change or correct. So he demanded I obtain {$2000.00} worth of gift cards and take photos of the gift cards ( serial codes ) and send to him via text. He was then to refund the {$560.00} but claimed he could only send me {$2700.00} ( minimum amount his business account could give ), I would then have to get more gift cards to cover the difference between {$2700.00} & {$560.00}. He threatened me with putting my bank account on hold unless I did what he said. I sent him {$2000.00} of XXXX and XXXX gift cards, withholding the rest. He locked my computer and demanded {$500.00} to unlock. Email below : From : XXXX XXXX XXXX Date : XX/XX/2023 at XXXX XXXX EDT To : XXXX Subject : Thankyou for your order. XXXX XXXX We are thrilled to confirm the order you recently placed with us. Rest assured, our dedicated team is already hard at work, meticulously preparing your order to ensure it is delivered promptly and meets your expectations. As per the estimated delivery date mentioned in the order details, you can expect to receive your items on time. We take immense pride in providing exceptional customer service. If you have any additional requirements or questions about your order, or if you need to modify anything, please don't hesitate to reach out to us. Our friendly support team is always here and ready to go the extra mile for our valued customers like you. XXXXXXXX XXXX You authorized a payment of {$560.00} to XXXX, XXXX He said his name was XXXX XXXX, representing PayPal XXXX Phone number : XXXX
Company Response:
State: FL
Zip: 33556
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have transferred XXXX $ ( XXXX $ incl transfer fee ) to a person selling festival tickets online using PayPal account. To avoid extended transaction time, the scammer suggested me to send it as if it was for friends & family, so he would get the amount straight away and could send the tickets in return immediately. The tickets obviously never arrived and he stopped answering the messages. In this case, PayPal does not offer any kind of help at all about claiming the money back. He was using this facebook profile with the name XXXX XXXX XXXX : XXXXXXXX XXXX Claiming the money with the name XXXX XXXX and email XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX my PayPal account had been limited permanently after my paycheck was deposited i called and asked for a reconsideration they did I have the ticket number and I spoke to many different supervisors about it and they found no suspicious activity and asked for a review today XXXX XXXX 2023 I have been informed they were not going release the limitations and it will not be reconsidered. There is no illegal activity conducted through my account i use it for personal banking purposes only and have my wages deposited through there direct deposit services that it offered I pay bills and a little bit of online shopping and that was it, nothing improper was conducted no illegal purchasing and no laundering was committed the freezing of my wages is improper and caused a extreme hardship i am the sole provider for me and my husband who is a XXXX victim i have been unable to pay for medications for both of us this is day 4 that my husband has been without the insulin needed for his health and well-being
Company Response:
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem adding money
Subissue:
Consumer Complaint: I am attending to add money to my Venmo balance to cover an outstanding charge however Venmo is advising that they are unable to take the funds due to an issue with my bank account and have since frozen my account. This has enabled me to not be able fund the account appropriately. I've contacted my financial institution ( XXXX XXXX ) whom I have used at other merchants successfully and confirmed that there is no block on the account preventing the balance reload request from Venmo. Venmo then advised me to use a different account or an alternate debit card however they don't accept the debit card that I have to fund the account. Then they advised me to have a friend and/or someone I trust who has a Venmo account send money within Venmo to fund the account. This is also not possible. So they have rendered my account useless due to this. Venmo advises that I have an outstanding debt however they declined the transaction so the funds were returned and not sent to the original authorizer. So technically by process I owe nothing.
Company Response:
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/23 my venmo account which I had for years now was closed for reasons to this day I have no idea why I was never told anything about it by anyone just days before that I was asked to send a photo of my id which I did no problem and on XX/XX/23 my venmo account was closed and to this second I still have no idea why and what happened to make them do that to me I have called them several times and was told nothing at the time of this happening I had XXXX dollars in my account that is still being held up for reasons I still don't know about I was sent nothing in writing to this second
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal Reputation Manager, XXXX XXXX, sent out a press release to the mainstream media stating that PayPal had " booted '' me from their services and falsely accused me of violating their policies. This fact was untrue. She was discriminating against me because of my political beliefs, as the company does not cancel those who are not XXXX or XXXX politically. This is a violation of my Constitutional Rights, as well as a violation of Federal Law and PayPal 's own Privacy Policies. PayPal 's agent contacted XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX to share my private financial information. This personal information was shared broadly throughout the mainstream media and all over the internet. My private financial information went viral and became world headline news in 1 hour. My fundraising efforts were destroyed and the world was calling me a con artist, grifter and it was humiliating and mortifying to see my name in national headlines like this : " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' This destroyed my reputation, I had to close my business and change my name. The next day after this happened, my office in XXXX kicked me out due to publicity. All of my businesses were destroyed. I was heckled in public. I was shunned by vendors and contractors and clients. The next day I was also canceled from all social media accounts, including XXXX and XXXX, where I have been a XXXX XXXX XXXX for 15+ years. This created a cascade of cancellations and brands that canceled me publicly, including XXXX. It was and still is a nightmare. I ended up filing suit in Federal Court against PayPal in an attempt to stay out of arbitration, due to the expense of arbitration, and because I wanted to go before a jury of my peers. The Judge ruled that my case must go to arbitration, therefore, because I clicked a button to " accept '' PayPal one time in XXXX, Paypal has the right -- for the rest of my life -- eternally to require that I go to arbitration no matter what they do to me. Even though PayPal canceled the contract, I am forever tethered to this horrible arbitration agreement. I tried as hard as I could to find representation for the arbitration, however, no attorney will take my case for less than {$350000.00}. And, they tell me that it will be hard to win because arbitrators traditionally rule in favor of the big corporation in order to get repeat business. I do not have {$350000.00} to take up for myself against this billion dollar corporation. This has caused me enormous effort, expense, energy and left a trail of turmoil, hurt and financial damages. I have tried to settle with PayPal, but they are adamant that they did nothing wrong when they shared my financial information with the press and lied about me violating their policies, and discriminated against me for my political views. I will not rest until this matter is resolved. PayPal needs to pay for the damages they've caused, as well as be punished for violating the law and their own contract with me -- and prohibited from putting people in life long, eternal arbitration agreements, regardless of what PayPal does to harm consumers. This is unfair and I need formal resolution through a higher power in the United States Government. This can not stand.
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I use Venmo quite often as a way to get paid. I had a balance in the account and after a while my account was randomly frozen because I violated their user agreement. They never disclosed what exactly I did to violate their user agreement and I was never aware of any activity with my account that would cause this. I was unable to transfer the funds out of the account until I spoke with representatives. Even after I opened a case with them it took at least a week to get the funds transferred out of my account. As of now they have told me my account is permanently deactivated and I can not use Venmo again. Again, they never disclosed what happened to flag their system or any other necessary information.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A