Date Received: 2023-07-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had a personal PayPal account that was opened and used for friends and family transactions. PayPal closed my account without any warning. They : -Kept the balance of {$4000.00} and refuse to release the funds for 180 days -Reversed a prior withdrawl in the amount of {$5300.00} from my bank without my consent. I have since filed a chargeback on this transaction. I have spent several hours on the phone with PayPal and have reached zero resolution. I am being discriminated against. They are yet to cite one reason for the account closure or terms of service that were broken. They always referred to the " back office '' and refused to let me speak with them. My family and friends continue to be able to use PayPal, I am being discriminated against and can not use their service. My funds are still being held without a reason given. My account was always in good standing with zero issues or chargebacks.
Company Response:
State: PA
Zip: 16066
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I attempted transfer of {$1200.00} in my Venmo account on XX/XX/2023 to my bank account and the app did not work. I had my Venmo account up on my home pc when I called customer service. The customer service rep said " the good news '' while awaiting bank verification is that I could reinitiate funds transfer and encouraged me to do so.I said I did not want to transfer and certainly not the full amount - if there was any possibility I would not have access to the funds but that I would try a XXXX dollar transfer ( this was while the Venmo rep was on the line ) and once I did so it automatically suspended my account. Despite identity verification and email and phone confirmation Venmo has unconscionably held my funds, delayed funds transfer and has has no direct " account specialist '' contact available to rectify the problem. Furthermore their confusing run-around emails in response to my input from their contact form issuedin multiple alternatives to verify* email via a link only to have a response from the link issue a dialogue box asking whether this is the correct new* email. I need access to my money. My experience thus far with Venmo is that they are a money transfer service that frequently neither serves nor transfers it customers.
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Getting the loan
Subissue:
Consumer Complaint: In XX/XX/2023, I received an email from PayPal stating that they would be shutting down PayPal Here Point of Service and that I needed to switch to XXXX in order to continue to receive their services. One of these services was PayPal XXXX XXXX. I was fraudulently less to believe that by moving to XXXX and amassing $ XXXX in annual sales that I would meet their requirements to qualify for working capital loans again. Having transacted that amount, I am still unable to access their working capital system despite 6 previous loans totaling {$45000.00}. I believe their practice is fraudulent, dishonest, and disreputable. I could have switched to another POS service had I not been duped into believing that XXXX was the same as PayPal Here. I'll attach the emails from XX/XX/2023 but the FAQs that originally were linked to those emails and promised XXXX would eventually count towards eligibility are gone. I have phone calls on record with PayPal assuring me that XXXX will be fine once I collect the money through their POS service.
Company Response:
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Scammer gained access to my Venmo account and changed my login details so I was locked out. I didn't receive any warning or notification from Venmo that this had happened. They changed the bank account and intercepted an incoming payment of {$1200.00} that was intended for me. Venmo did not protect my account and its undetermined whether I will be able to recover this money.
Company Response:
State: RI
Zip: 02910
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal has debited 2000 from my account to buy bitcoin. Funds have been removed and are " available ''. When attempting to move them they say unexpected error. When I call them they say its for my security and they can not give me my money. They managed to take my money just fine but refuse to allow me to do it. They claim they are just a financial services company so they can keep my money with no recourse as long as they want and I can do nothing about it.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was scammed buying a friend of mine who sent me roughly {$1500.00}, that was already supposed to be his tuition for school. A few weeks later this friend moves out of state and reports to PayPal that I sold him a bad product when I never sold him anything. I just made him he disputed most of the transactions with PayPal and to get the money back which PayPal charge me for this and took my money as well the whole {$1500.00} on top of that, that left me with only {$240.00} which has now gone down to {$210.00} which PayPal has placed on 180-day hold and permanently limited my account. I brought this to PayPal 's attention and I still am being punished to show the person who should be punished and the person that is at fault the top of that they're refusing to release my funds to me so they can fully close out my account just want my money I want all {$1500.00} of it but hey I'll be happy with my {$240.00} that I got left with. How did that {$1500.00} {$500.00} of that was mine and that was before any money got sent to me.
Company Response:
State: FL
Zip: 34472
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This is for Paypal. I was charged in XXXX pounds on XX/XX/XXXX XXXX by mistake and when I contacted the vendor was promptly refunded XXXX on XX/XX/XXXX. However due to hidden fees and unfavorable exchange rates chosen by paypal without appropriate disclosures I lost {$35.00} in those two days. When I looked up exchange rates and called paypal they were unable to give me any explanations other than vague explanations about policy changes and when I asked what the fee amount was they were unable to look it up or even let me know. This is predatory fine print and fees and it would have been cheaper payign by my credit card directly if I knew and I will not use paypal anymore.
Company Response:
State: MA
Zip: 02144
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: There is a transaction on my bank statement from PayPal in the amount of {$190.00}. I contacted PayPal and they checked both mine and my husbands accounts through our emails and said they had no information for this transaction. Our emails are : XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX I started investigating this after it happened ( 2019 ) but then my father died and then 7 months later my brother died so it completely slipped my mind. I'm submitting a copy of the bank statement so you have all the information. Thank you, XXXX XXXX
Company Response:
State: FL
Zip: 32308
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal makes my balance negative for a fraud claim. I sent my documents and called them several times about 10 times to fix the problem because they made the action without my permission and they told me they fixed it but they never fixed it. They recognized that the claim from the account is fraudulent but they didnt resolve the problem. The PayPal customer service is not responsive and they made my balance negative also they charged me for the action. I asked for refund and its about 1 and half months that they said they would refund my balance with the amount.
Company Response:
State: CA
Zip: 90029
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX the XXXX I went to my local XXXX and did a cash load to my PayPal balance in the amount of {$400.00} I was only credited XXXX to my PayPal balance I disputed this with my local XXXX XXXX never gave me a resolution so I started a dispute with PayPal PayPal has given me the runaround for 25 days now I have provided PayPal with my receipt showing proof of my {$400.00} cash load and showing proof of that only XXXX was credited my account PayPal 's customer service is misleading information deceptive information that I've received on multiple occasions there is no justification for the neglectful treatment that I've received from PayPal I provided PayPal with the receipt with conversations that I had with XXXX and I continuously get nowhere with them .. PayPal has also charged me for this claim {$15.00} why am I going to be charged {$15.00} when I'm disputing my missing money does that make sense
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A