Date Received: 2023-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX XX/XX/XXXX, a person attempted to gain access to my Venmo account. After they somehow gained access to my account, they transferred the {$2600.00} that my clients had recently paid me through Venmo. Immediately, I realize that a scam had happened, and I immediately contacted Venmo to suspend the account and to stop that payment from being transferred out. I quickly caught it and contacted them immediately. They promptly suspended the account and suspended the transaction from being transferred over. They walked me through the steps of resetting, my password and the procedures that were going to happen. This was all new to me, because this has never happened to me before. They told me someone would contact me within 10 days through email. On XX/XX/XXXX, I realize that they had put the money back into that account. However, it was still suspended understandably until they can prove that the account is mine. I then received an email from their XXXX on XX/XX/XXXX stating to prove that this account with mine, I needed to change my password, send it in a State issued photo ID and take a picture of myself with that ID in my hand. And because XX/XX/XXXX was a holiday my family was in town, I sent it in XX/XX/XXXX as soon as I could. I then received an email from a specialist saying that they have found another account under my name. That there is a separate account that was opened in XXXX, mind you, I have had my account with them since XXXX and I use it regularly with my clients. here is the email sent from their specialist with the retracted names, numbers, and account numbers You have a new message from Venmo regarding request. To respond, simply reply to this email. Hello .., For your security, we are requesting that you change the password associated with your Venmo account. You can reset the password on your Venmo account by visiting this link :. or by going into your Venmo " Settings ''. It also appears that you have multiple Venmo accounts. Per the terms of our User Agreement, we only allow each user to have one account. I will be more than happy to assist you with your current account and the consolidation of your additional accounts. However, in order to begin that process, you will need to settle the outstanding debt on one of your accounts. After review, your account is frozen due to one or more chargeback ( s ) claimed against a payment or payments made from your Venmo account with the username!!!!!!!!. This typically happens when the person with ownership of the card is someone other than the Venmo account user. This person subsequently notified their card provider that they do not recognize the charge ( s ), which caused the provider to initiate the chargeback process. Before I can unfreeze your account, I will need some more information about the payment ( s ) listed below. This activity came from a XX/XX/XXXXcard ending in XX/XX/XXXX payment toXX/XX/XXXX for {$900.00} on XX/XX/XXXX payment to -XX/XX/XXXX for {$900.00} on XX/XX/XXXX payment toXX/XX/XXXXor {$290.00} on XX/XX/XXXX On XX/XX/XXXX, we received a notification from your card company that they started the chargeback process and refunded you. Venmo, as the payment processor, paid your card company and the funds were then returned directly to you. Due to this claim, both you and the recipient received the payment ( s ) in full leaving Venmo missing the {$2000.00}. You will need to add {$2000.00} to your Venmo profile from a verified bank account to cover the funds that were returned to you for the payment ( s ). I promptly responded to that email stating that was not my account. It has to be a fraudulent account that someone else made and it did not belong to me. I have never had any other interactions with Venmo on any other matter besides this current one that just happened. They then responded to me with this email : Hello!!!!, While I understand that you are saying the other account does not belong to you, we have found connections between the two accounts in question. While I am unable to share our internal evidence with you, we have systems in place that monitor activity on Venmo, and internal data has indicated that both accounts do belong to you. Please note that we don't reveal information about our internal systems in order to keep these systems robust. We are unable to reactivate your main profile until you reimburse us for the monetary loss caused by your other Venmo account. I am lost as to what to do now I do not own another account with Venmo and it was not my bank account that was used and it was not my email that was used. Please help.
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/23 at XXXX, I received an email from PayPal announcing they permanently limited my account because they found potential risk. I have a balance of {$3100.00} in my PayPal account at the time of this email. They will hold these funds for up to 180 days. I messaged PayPal immediately asking about the situation and if there was any documentation I could provide to clarify whatever this risk might be. I received a response at XXXX, stating their decision to close the account was final. I know they can close an account for any reason, but they refuse to give me a reason. The claim that " In order to protect the integrity of the PayPal Service, we can not disclose the specific criteria that we sometimes use to limit access to accounts. '' I reviewed these potential reasons in their User Agreement and Acceptable Use Policy and the disclosures are so vague its impossible for me to determine what went wrong and they won't tell me. But they plan on holding my money for 180 days and they " reserve the right to close any account reported to be involved in possible fraudulent or high-risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance. '' If this was due to a dispute they should be able to tell me that. I should see the dispute in my resolution center and there are no logged disputes there. As a result, there should be no reason to remove any of these funds from my account since they claim they would do that only in the event of settling a dispute. I use the XXXX XXXX so that I get the merchant protections for running EMV chip transactions. I should have those protections against any disputed transactions.
Company Response:
State: IL
Zip: 61554
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX XXXX XXXX PayPal has permanently limited my business paypal account after over 10 years of doing business with them, sending me an email stating taht I can no longer do business with or through them but also holding all my funds. Funds that I have received from clients that I have provide it services in my office. Amount of funds being held by PayPal total {$11000.00}. I have health issues and this has provoked me with lots of stress, and XXXXXXXX XXXX. I will hold paypal accountable for any health problems thsi issue might arise. I have XXXX kids to support with the money they are holding.
Company Response:
State: FL
Zip: 33634
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account has been locked for over XXXX XXXX XXXX XXXX months with over XXXX $ stuck on my account.Ive beeen sent an email letting me know I was permanently banned for no real reason and have to wait XXXX days to retrieve my funds, but thats too long Im not rich by any means and that money is really needed. I havent been able to get any help from customer service or live chat after numerous attempts this is my final option so hopefully this can help me get my fund back please. MY EMAIL ON FILE FOR VENMO IS : XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Invoice Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$450.00} Payment method Online Payment Status Processed XXXXXXXX XXXX Paypal, Inc All rights reserved Paypal XXXX XXXX XXXX XXXX XXXX XXXX Paypal XXXX United States XXXX I called them and they tried to get my information. Some one is scamming using my email and paypal accounts
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was paid by the company I work for through an invoice I sent them through PayPal. PayPal will not release The money that was sent to me. This is my salary and I can not pay rent or eat without this money. They keep giving me misleading information, and telling me the money will be released and now they are telling me I have to wait 21 days. My paycheck was sent XX/XX/23.
Company Response:
State: WA
Zip: 98373
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem when making payments
Subissue:
Consumer Complaint: On XX/XX/2023, I placed an online order from XXXX to purchase a XXXX XXXX XXXX in the amount of {$260.00}. I used a credit line or " Pay in 4 '' payment plan offered by Paypal to pay for the watch. The installment plan called for 4 payments of {$66.00} each paid approximately every 2 weeks. On XX/XX/2023, I received an empty box delivered via XXXX. There was no watch inside. It was obvious the box had been tampered with. I immediately contacted the XXXX XXXX XXXX XXXX XXXX Department and within XXXX minutes a deputy was dispatched to my house. XXXX XXXX confirmed the box was empty and had been tampered with. I was assigned XXXX # XXXX. I then filed complaints with both XXXX and PayPal. XXXX promised me a replacement watch that I could pick up on XX/XX/2023, at the local XXXX store closest to me. On XX/XX/2023, I received an email from XXXX the watch was unavailable for pick up and they were doing their best to locate a watch for me but if unable, they would cancel the order on XX/XX/2023. Because of this, I completely cancelled the order and requested a full refund. Since that time, I have been verbally promised on multiple occasions by both XXXX and PayPal to received a full refund with the most recent on XX/XX/2023. However, that is not the case as PayPal continues to debit my checking account with the most recent charge on XX/XX/2023.
Company Response:
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On saturday XX/XX/, venmo suspended my account with {$1100.00} of my money in it. No explanation of their reason was given, now without access to my funds i can not use this money to pay my bills. The company has not allowed me to speak to anyone who can tell me why they suspended it and took my money nor can they tell me when I'll have access to it again
Company Response:
State: ID
Zip: 834XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a Venmo account. Someone stole my photo and created a username one off from mine and started Venmo requesting my friends saying that I would pay them back. Venmo support says they cant take down the account and theres nothing they can do.
Company Response:
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: The Internet app Venmo is not allowing me to cancel an account that I have not used for over two years they insist the only way is for me to provide a government issued ID which I will not do due to concern over security issues.
Company Response:
State: NM
Zip: 875XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A