Date Received: 2023-07-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: 1ST ISSUE PAYPAL SHOWED ME HOW MUCH THEY CREATE FRAUD ON CUSTOMER ACCOUNTS MY ACCOUNT WAS SUPPOSED TO RECEIVE A REFUND TODAY INSTEAD WHEN I CALLED ONE OF PAYPAL AGENTS FRAUDULENTLY CHANGED THE PAYMENT REASON TO EXTEND THE PAYMENT INSTEAD OF ALLOWING ME TO BE REFUNDED AND I AM 100 % SURE THEY DO THIS TO PEOPLE ALL THE TIME. WHEN I CALLED ABOUT THE REFUND THEY KEPT PROLONGING THIS ISSUE UNTIL THE AGENT CHANGED THE REASON CODE CAUSING THE TIMEFRAME FOR MY REFUND TO EXTEND ANOTHER 20 DAYS FRAUDULENTLY. {$45.00} SHOULD HAVE BEEN REFUNDED BACK TO ME INSTEAD THEY EXTENDED IT GIVING SALER ANOTHER 20 DAYS TO GET HIS MONEY BACK.. 2ND ISSUE I ALREADY HAVE ANOTHER DISPUTE THEY HAVE REFUSED TO PAY ME FOR A DISPUTE THAT SHOULD HAVE BEEN REFUNDED MONTHS AGO BUT THEY KEPT CLOSING A {$280.00} DISPUTE WHERE XXXX XXXX SENT BACK A REFUND BUT PAYPAL ONLY GAVE ME BACK {$8.00} OF THE REFUND AND THEY KEEP CHANGING THE CASE ID WHICH I WAS NEVER REFUNDED BACK TO ME THE CASE ID IS XXXX FOR THE {$280.00} REFUND PAYPAL KEPT XX/XX/2022 DISPTES WERE XXXX YET THEY KEPT EXTENDING THEM AND CLOSIGN THEM OUT SAME WAY THEY ARE DOING THIS OTHER CAAND THIS SHOWS HOW ALOT OF FRAUD THAT HAPPENS ON PEOPLE ACCOUNT NEVER GET CREDITED I HAVE LOST OVER XXXX TO BANKS THIS YEAR JUST STEALING FROM ME FOR NO REASON...
Company Response:
State: SC
Zip: 29611
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My wife passed away in XXXX someone has tried to hacked her email and all accounts associated with it. One of which was PayPal so I attempted to shut it down .Paypal recommended I also shut down mine a well and start a new one so I did. After working with them for over a month to shut down my wife 's account. They said they needed a photo Id of her and other info to finalize the shutdown Because of the hacking I said no! The next day they locked down my new account demanding I furnish them my photo Id and proof of residence bank routing no 's and other information that in my opinion would open me up to being hacked. I did not have to furnish this information to open the account. I have {$480.00} left in the account I can't access or have sent with out meeting their demands
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am a paypal account holder. In XXXX of this year ( XXXX ) there were a string of unauthorized charges made on paypal acounnt. When I saw the charges on my account I promptly reported them and have been working with paypal to resolve the issue since late XXXX. I had continued using my paypal account since then without issue. On XX/XX/XXXX paypal gave me provisional dispute credits for some of the disputed charges. I used my paypal account with no problem. Later on when I logged back into paypal I was informed that my account was " permanently restricted '', im not able to make any transactions using my paypal. I canot close my account or access the funds in my account for 180 ds days. I contacted paypal support and asked why my account had been " restricted '' I was told that they didn't know why, that someone in the back of the house made the decision and theres no way for me to contact this person or find out why the restrictions were placed on my account. I then asked if there was any way to get the remaining funds from my account and was told they were holding my money for 180days. I then asked to have my account closed and the balance of my account be sent to me. I was then told that I was unable to close an account with restrictions on it. So paypal has decided that they are gon na without explaination take my money and refuse to give me access to it for 6months. I don't belive that is right or legal. I want to either be able to access my funds through paypal immediately or want my account closed and the balance of my account sent to my adress immediatly.
Company Response:
State: PA
Zip: 196XX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: They restricted my account without any reason and I havent even used my account since XXXX for {$8.00} to buy food
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: 10 days ago, a man by the name of XXXX XXXX XXXX logged into my XXXX account and withdrew about {$160.00} from the account to his PayPal. I contacted the site ( XXXX ) about it, but they haven't answered. They left some personal information on the account and if it helps I will list below : First Name XXXX Last Name XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX ZIP XXXX Date of Birth XX/XX/2000 Country of XXXX XXXX
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: At roughly XXXX XXXX on XX/XX/2022 my phone was stolen out of my hand while I was using it in public. As a result, the burglar was able to get into my password protected phone, and sent/spent over {$15000.00} using XXXX PayPal and XXXX linked to credit cards and checking accounts with XXXX XXXX XXXX XXXX, XXXX, PayPal and XXXX of XXXX XXXX I notified all of my banks ( XXXX XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX, PayPal ) of this situation the following day. XXXX XXXX, XXXX and XXXX reversed the transactions. PayPal, however, did not. PayPal did not reverse {$2000.00} in charges from PayPal sent to two individuals, and stated over the phone that it was my fault that this occurred. Despite successfully reversing the payment from XXXX, the source bank, they stated that if I did not pay this balance that it would be sent to collections, in my state of immense distress I paid the balance. After initiating the second complaint, PayPal responded that the unauthorized transaction was not unauthorized because " your login activity remained consistent before, at the time, and after the payments were initiated. '' Since this person *stole my phone* like I explained and was using my phone to perform these transactions, they of course would have the exact same login activity since they were clearly able to get into my phone and continue to make the transactions. PayPal for whatever reason is not able to grasp the fact that this person STOLE MY PHONE AND WAS USING IT. A phone is not a person and being able to get into a phone does not mean that the person using the phone is the owner of the account. Since this is the third complaint that I have filed and PayPal has not paid me the money back, this will be the final complaint that I will file before initiating a lawsuit.
Company Response:
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX ( my mother ) transferred {$4000.00} from her PayPal account to mine. Two days later I refunded the money to her because she was upset. Ive received a number of communications from PayPal. The most recent was that the case was closed in my moms favor. Before that, I had a phone conversation with PayPal where they acknowledged that money was taken from my account to both fund and refund the {$4000.00}. I dont know how thats possible. PayPal keeps trying to take money from my account, and never got back to me after my last call with them. Now my account is permanently limited There is a pending refund shown, but also lots of back and forth on refunds and payments generally. I have no idea what the status is. PayPal also acknowledged that they fronted her {$4000.00} - it feels like shes getting more than what she started with.
Company Response:
State: NY
Zip: 10003
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Unable to get your credit report or credit score
Subissue: Problem getting your free annual credit report
Consumer Complaint: On XX/XX/XXXX, someone attempted to open a XXXX XXXX card using my name, address, phone number, email and SSN. I did not attempt to open this card and I was contacted by phone by the XXXX XXXX department so luckily the application was denied. On the same date, someone successfully opened a XXXX XXXX XXXX and a Venmo XXXX XXXX. I successfully canceled and reported the XXXX and XXXX card, but was not aware of the Venmo card until I received the card in the mail on XX/XX/XXXX. I have contacted all three credit bureaus but when attempting to obtain my credit report, I received a letter stating that they are not able to provide me a copy because I need to confirm my address. I sent the requested documentation on XX/XX/XXXX.
Company Response:
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PayPal is ( 1 ) removing money from our XXXXXXXX XXXX account without our knowledge or permission and ( 2 ) not allowing us to remove or decouple our XXXXXXXX XXXX account or ATM/credit card from their system. This is like a burglar not allowing you to close your own window.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Permanent deletion of Venmo account after verification of identity due to violating company practices. They are holding funds that were in my account for up to 180 days for loss prevention purposes they say. I only had 1 transaction
Company Response:
State: KS
Zip: 66044
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A