Date Received: 2023-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Someone has gained access to all of my online accounts, including XXXX, I've called PayPal and given them my social and my license I even have my birth certificate but the lady said I'm not me because the social is different and hung up. Any cash that goes through it is used, the statement for my other account is obviously different because they think its a different account, I've not accessed that one in years, o have a substantial amount of money from a loan in it I can't touch and the company is going to try to prosecute, I have receipts of the money leaving my account and all I can do ask for help.
Company Response:
State: ND
Zip: 58801
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received {$0.00} on the XXXX of XX/XX/2023 into my PayPal account, then on XXXX of XXXX, I was asked to provide some informations concerning the transactions which I provided everything cleanly. But they went ahead and initiated a closure on my PayPal account with no tangible reason on what my offence was. I tried reaching them to know what my offense was but they couldn't say anything meaningful. And I am very sure I didn't go against their policy.
Company Response:
State: KS
Zip: 670XX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to you regarding the recent blockage and limitation imposed on my newly registered PayPal account. I am reaching out to clarify the situation and request your assistance in resolving this matter. As a new user on the PayPal platform, I was excited to join and utilize the services provided. However, I was surprised to discover that my account has been blocked and limited, preventing me from fully accessing and utilizing the features and benefits of PayPal. I would like to emphasize that, as a newcomer, I have not yet had the opportunity to engage in any transactions or actions that could potentially violate PayPal 's terms and policies. Therefore, I am confident that there has been a misunderstanding or an unintended error in assessing my account 's activities. I kindly request a thorough review of my account to identify the specific reasons for the blockage and limitation. Understanding these reasons will enable me to address any concerns or issues promptly and rectify the situation accordingly. To facilitate communication and ensure a swift resolution, I would appreciate it if you could provide me with any necessary instructions or steps that I need to take. Additionally, please consider this email XXXX as the primary contact method for any updates or further correspondence related to my account. I am more than willing to cooperate and provide any additional information, documentation, or identity verification materials that may be required to confirm my identity and resolve this issue. I highly value PayPal 's commitment to maintaining a secure and trusted platform, and I assure you of my full cooperation. Thank you for your attention and understanding in this matter. I genuinely appreciate your prompt assistance in resolving the blockage and limitation on my account. Please feel free to contact me if you require any further details or if there are any additional actions I should undertake. Sincerely, XXXX XXXX
Company Response:
State: CO
Zip: 80132
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Scammers impersonating police called from XXXX extorting me with threats of arrest for missing jury duty. They had real officer names, locations, details about me and said it would be resolved through bail online payment system. They took {$6500.00} ( {$3500.00} through XXXX XXXX XXXX XXXX ) ( {$1500.00} through XXXX, linked to XXXX XXXX XXXX ) ( {$1500.00} through Venmo, linked to XXXX XXXX XXXX, using Venmo ID XXXX XXXX ) XXXX, XXXX, and Venmo have all been notified and claims filed. None are getting my money back presently. *Venmo is of particular concern because I successfully froze that {$1500.00} transaction before it went through, but then Venmo fronted the money to the scammers and is now demanding I repay them. Any documentation showing this XXXX XXXX is criminal, under investigation, etc would help me resolve this with Venmo. Thank you
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 I used my PayPal account to pay my rent payment of {$3300.00}. I utilized my XXXX XXXX SEND function so I could earn the reward points. The money was deducted from my XXXX account and I paid off the total on XX/XX/2023. I was contacted by my landlord, XXXX XXXX, on XX/XX/2023 and advised he had not received my payment to him. XXXX is not familiar with the PayPal platform and opened the account at my request so I could earn the credit card point every month when I pay my rent. He is a retired dentist of above average intelligence, so I never questioned his assertion that he did not receive my rent payment. I immediately contacted XXXX and spoke to a customer service person who advised me that XXXX inadvertently returned the {$3300.00} to me but the refund could take up to 30 business days to receive. I reconfirmed this several times because I had to resend the {$3300.00} a second time so as not to be late on my rent payment. XXXX contacted me the next day and said that he was able to finally access his PP account and it shows both payments are in his account. I explained that I was told by PP that the first payment will be refunded to me. He opted to take out only one of the payments and leave the other one in the account incase it was removed. On XX/XX/2023 both of our accounts were permanently closed without explanation. ( XXXX ) I immediately called PayPal and attempted to get any information to better understand what had happened and they would not tell me anything. The second payment of XXXX is being held in XXXX 's PP account and they will not release it to him or refund it to me. The representative only apologizes for the misunderstanding about my first payment being refunded with any explanation. Lastly, they said that they will hold the money for up to 180 days before releasing it. I can not afford to pay my rent payment for the month of XXXX, creating a severe financial hardship for me. XXXX is a retired local dentist with an impeccable reputation and I am a former deputy sheriff that works as a civil rights investigator for the XXXX XXXX, not a criminal cartel. Please assist us with getting our money from PP. Thank you.
Company Response:
State: CA
Zip: 94596
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened an account with PayPal a couple of months ago and used it to pay for my XXXX order and XXXX and XXXX rides. It had been open for a couple of months before I received a payment from my friend 's dad for a tool he bought from me. All of a sudden when I have {$550.00} in my account PayPal decides to permanently limit m account and hold my money for 6 months. Pretty convenient that the second I get a large sum of money in my account they permanently limit it. Sounds pretty suspicious. What they do this for is to hold your money so they can make the interest off of it for the months then they .may or may not give you your money back. They do this with thousands of people every year. I did nothing wrong. I was waiting for my 21 day hold to end and about 3 or 4 days before I could've pulled my money out they limit my account. Now my identity was confirmed, I actually confirmed it twice because they asked me to. I provided them with everything they asked for and they still limited it. I hadn't even use my PayPal account since I received the money from my friend 's dad. So I'd love to know what I could have possibly done wrong. I need my money for my XXXX. Without them my XXXX and XXXX XXXX will go XXXX. They'd been sued several times for this so I don't see how they can continue to do this. I want myr money now. Please do something about these shady business practices. And please help me get my money back.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I was a victim of identity theft from XX/XX/2022 to XX/XX/2022. During that time a lot of accounts were open with my credentials money was stolen from me from everywhere including retirement money bank accounts, XXXX XXXX, XXXX. Venmo, PayPal, etc.. PayPal is giving me a really hard time in returning what is mine I have provided two police reports, proof of my incarceration about 10 letters from other institution, showing they have returned my money and found me not guilty of anything, and theyre saying that my phone was used in authorized to do this fraudulent things, which not true when I turned myself to the courses I left my phone in my safe in my room at home.I was in XXXX I DID NOT authorize anything.. How can this be when I have provided proof of XXXX, police reports and letters, stating that none of this was my fault from other creditors, they are saying I have exhausted all their time and they wont reopen my case and this is unacceptable. I first opened this claim on XX/XX/2022, its been going on now for almost 7 months because of their unprofessional way of doing business, I have been on the phone more than 14 times spoken to so many supervisors that promise me it will be handle and to wait for an email and it doesnt My claim is XXXX
Company Response:
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Received e-mail in XXXX from XXXX XXXX XXXX XXXX, a debt collection company. E-mail claimed that I owed PayPal the sum of {$1100.00}, claiming I withdrew funds from account before funds were paid out. To the best of my knowledge, I have not used any PayPal services in more than two ( 2 ) years, perhaps not before XX/XX/XXXX (? ). I contacted PayPal concerning the above, asking PayPal to verify the above statement and, according to PayPal, my account was in perfect order and I did not owe any funds to any person ( s ), company or corporation. Last week of XX/XX/XXXX I attempted to log into my PayPal account and found my PayPal account locked out. I contacted PayPal and they referred me to XXXX XXXX XXXX XXXX XXXX I requested from PayPal as to why my account was locked and PayPal would not give me any information and told me to contact XXXX XXXX XXXX XXXX XXXX I contacted XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX told me that, according to PayPal, I removed all funds from my PayPal account before funds could be paid out to certain parties. I informed XXXX XXXX XXXX XXXX that something is wrong and I never purchased anything via PayPal. I only used PayPal to sell certain items and never purchased any items and that PayPal will not allow anyone to withdraw funds if money is owed. XXXX XXXX XXXX XXXX claimed they would look into the matter. XXXX XXXX XXXX XXXX would not identify any involved parties that I allegedly owed money to. Received letter from XXXX XXXX XXXX XXXX, postmarked XXXX XX/XX/XXXX, stating that XXXX XXXX XXXX XXXX had acquired this alleged debt, in the amount of {$1100.00} from PayPal and that now I must pay this alleged debt to XXXX XXXX XXXX XXXX XXXX A total of four ( 4 ) items are listed, in various amounts. All four ( 4 ) items were made on the same day / year. These four ( 4 ) items are not mine, and are not identified by XXXX XXXX XXXX XXXX except for a date and dollar amount. Since XXXX refuses to discuss this matter with me in any form, and since XXXX XXXX XXXX XXXX refused to identify actual parties making these alleged claims of funds owed, I believe one of XXXX ( 2 ) things are happening here : 1. Identify Theft being my PayPal account was hacked and this is a failure of PayPal to protect their account holders or 2. There is a collusion between XXXX XXXX XXXX XXXX and PayPal to make false claims to extort funds from account holders. I have reviewed XXXX XXXX XXXX XXXX ratings on the XXXX XXXX XXXX ( XXXX ) website and there are numerous filings with the XXXX of complaints against XXXX XXXX XXXX XXXX for fraud, exactly as I have described my situation.
Company Response:
State: MA
Zip: 01826
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I spoke to a rep at Paypal concerning a refund for {$420.00} I was expecting. the rep said it would be available by XX/XX/2023 and indicated there were no other issues with my account. When I logged into Paypal on XX/XX/2023 there was a message saying my account was permanently suspended and I could not access any money for more than 180 days. I called Payapl and asked why it was suspended, they rep gave me no clear answer and just said it had been reviewed. Then she began asking me about why I had so many payment cards linked to my account. I explained that I never removed any of the olds ones, she said I had too many. Well I have had this Paypal account open for almost 20 years and cards expire and change over time. Never once has Paypal sent a notification that there are too many cards linked to it. She went on to remove some and said she would submit it for another review. This company is literally holding my money hostage for no clear reason. I want my balance released and this account closed
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received an email this morning from a company called XXXX and it charged my PayPal account over {$600.00}. I don't want to open the email again because I'm afraid that it's going to do something to hack my accounts or inflict a Virus. I called the number that I thought was PayPal and a gentleman that I could not understand immediately answered and I can understand what he was saying. And he said " XXXX '', so I said, You're not PayPal '' and he hung up on me. There's an invoice number which is XXXX, -, XXXX. And a receipt number XXXX - XXXX. The charge was for over {$600.00}. From a company called XXXX. This is not anything that I have approved or ecer purchase from. This is fraud.
Company Response:
State: AL
Zip: 35811
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A