Date Received: 2023-07-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had made multiple purchases with an online merchant for clothes and other homegood products. Some of these did not work out and I did separate returns for the different transactions. I have not received these credits to my account. Some I have, but many I have not. I contacted Paypal and they said it was the merchants problem. I called the merchant and they said it was Paypals fault. The total amount for 6 missing refunds is for {$740.00}. Since they come in as separate transactions, I will list them separately. {$51.00} {$8.00} {$14.00} {$43.00} {$180.00} {$100.00} {$270.00} {$72.00} I can send additional information if needed. Thank you for your time. Sincerely, XXXX XXXX
Company Response:
State: NV
Zip: 89074
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem adding money
Subissue:
Consumer Complaint: I received a payment for personal property sold and that payment was made via paypal. Paypal held the funds requiring me to submit my SSN for tax withholding. Nevermind that taxes are my responsibility and that there is generally no tax liability when selling personal property outside of a business. The fund were held and it said submit your SSN and funds will be released in 15 minutes. It's day 4. My funds are still on hold. I have communicated through multiple channels to paypal and have been told it's an IT issue with no ETA on resolution. No one seems to be able to tell me when this is going to be resolved. If they have a known IT issue why would they not disable the system and why would they still tell me it would be 15 minutes. There is no recourse and no one seems to be looking out for the consumers. They have my funds and everyone just says they are doing the best they can.
Company Response:
State: ID
Zip: 83687
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email about a job I applied for at XXXX XXXX. The perpetrator pretended to be a part of XXXX XXXX XXXX and initiated a hiring process with me. They informed me that I need to download the wire application for communication. They sent me a check for XXXX for office supplies and equipment ( computer, printer, scanners ). They informed me that I was to then send the money to vendors for equipment through XXXX XXXX Venmo. The money " appeared '' in my account, so I thought it was a legitimate transaction. I sent XXXX before I called the bank. XXXX XXXX XXXX then informed me they were actually holding the check and it was not available for use. The perpetrator must have known that the money will appear to be in the bank and when to ask for the money. Thinking I had " gotten the dream job '' I was too blind to actually realize what was going on until it was too late. Money was sent on Venmo to the user XXXX XXXXXXXX XXXX XXXX I called the bank to freeze my accounts and issue new cards. The bank failed to issue new cards immediately. I also filed claims on my behalf. I don't know who this person was, but they are posing as a legitimate company and scamming people with promises of job offers. I never received any equipment, goods, or services which is what I thought I was being paid for. Venmo has told me that I received no protection under these circumstances and there is nothing they can do because they provided the service they are employed to do. I tried to inform Venmo that I do not authorize any transactions, but they performed those transactions regardless. They are protecting the thief under a privacy protection plan. Additionally, I had an expired card on file when I attempted to send money. The transaction didn't go through because the card was no longer in service. The money was sent on a second attempt from a separate card. Now Venmo is attempting to charge me {$2000.00}. Meanwhile, I haven't authorized either of these transactions
Company Response:
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: The email sent to me stated that {$580.00} was deducted automatically from my account. The person on the phone I talked to stated I was hacked by a known hacker and he purchased an IPhone in my name. When I started getting suspicious of the nature of this call, the " representative '' hung up. When I called XXXX again, a lady answered and got aggressive when I told her I thought it was a scam and then hung up.
Company Response:
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: [ Your Name ] [ Your Address ] [ City, State, ZIP ] [ Email Address ] [ Phone Number ] [ Date ] PayPal Customer Service [ Address ] [ City, State, ZIP ] Subject : Appeal for Assistance as an Identity Theft Victim and Unauthorized Access to PayPal Account Dear PayPal Customer Service, I hope this letter finds you well. I am writing to inform you of a XXXX incident that occurred on XX/XX/XXXX, where I became a victim of identity theft and subsequently suffered unauthorized access to my PayPal account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX as well as XX/XX/XXXX. There were cards added to my PayPal account that arent mines or affiliated with me and the perpetrator extracted all of my funds from my PayPal account. I am reaching out to PayPal, a trusted and reputable financial service provider, for assistance and resolution regarding the unauthorized activity on my account. I have reached out to PayPal Disputes Department Account Specialist Supervisor ; XXXX on XX/XX/XXXX and what he stated to me was a cause for concern. XXXX stated to me that PayPal did not and will not review my police report and identity theft affidavit and that my claim will remain denied and disconnected the call on me. Despite me being an identity theft victim. I am horrified that he would make such a statement and go against regulations and compliance. On the aforementioned date, I unfortunately lost my wallet, which contained various personal identification documents, along with my mobile device. This loss has left me vulnerable to potential fraudulent activities, and unfortunately, my PayPal account was accessed without my consent or authorization. As a result, funds were removed from my account without my knowledge or approval, causing significant financial loss and hardship. I immediately took the necessary steps to report the incident to the local authorities, as well as to other relevant financial institutions to mitigate any further damages. However, given the unauthorized access to my PayPal account and the subsequent unauthorized transactions, I believe it is crucial to bring this matter to PayPal 's attention and seek assistance in resolving the issue. As a loyal PayPal customer, I understand that your platform is designed with security measures in place to protect users from unauthorized access and fraudulent activities. I kindly request your immediate attention and action to investigate this incident thoroughly, identify the perpetrators involved, and take appropriate measures to secure my account. Furthermore, i request that any unauthorized transactions in the amount of {$4000.00} made on my account be refunded promptly to restore the funds that were wrongfully taken from my account. I have taken proactive measures to secure my other accounts and monitor my credit reports. However, the unauthorized access to my PayPal account has caused significant XXXX and financial hardship. I am relying on PayPal 's expertise and resources to assist me in resolving this matter,
Company Response:
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: on XXXX XXXX I received a Venmo transfer of {$2500.00} and I didn't know the person who send it I advice Venmo officials that these money is not mine and I would like to return the money but after I notify Venmo the money sent was for me and when I try to make the homey out my account if frozen even if I verify my self and upload my driver license till date my Venmo account is frozen and I wouldn't make any withdrawal or money transfer I need my account unfrozen and I would like to transfer the money
Company Response:
State: MD
Zip: 20912
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received a bill ostensibly from Pay Pal via my husbands email with a place to enter my pay pal numbers or a credit card and numbers. The bill is for {$670.00} for a 3 yr laptop service plan. I never ordered such a thing. In addition, although i do have an account with pay pal, it is set up to be paid via a credit card. This appears to be a scam. The billing companys address is listed XXXX XXXX XXXX XXXX XXXX, Ohio, XXXX. The billing company lists their email address as : XXXX The subject line reads : Invoice from PayPal : Authorized Payment to XXXX XXXX The letter was addressed to XXXX @ XXXX It is frustrating and disheartening. So many attempted scams on the internet and so many scam phone calls. We have sometimes received as many as 20 scam phone calls a day. We have also received at least 10 scam emails. Growing older is distressing not only because of physical decline, but also because we are perceived of and hunted as prey.
Company Response:
State: WI
Zip: 54901
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Friday XX/XX/XXXX a consulting client requested if she could pay me with her credit card via PayPal a total amount of {$6000.00}. I own a consulting company and we're managing a project for her team. This was a payment for independent contractors on the contract. She requested I send a request being that she could not easily find my account because I do not use PayPal in general for business. I received the payments split in two installments. After being charged 3 % in fees I was charged another {$25.00} to direct deposit transfer. I attempted to transfer the remaining {$1300.00} but the system said I was over my weekly limit. I left this alone and waited until the next day. Only to find out my account was blocked due to violation of the user agreement. In return I : 1. Reviewed the entire user agreement and found no violations on my part 2. Called the PayPal customer service requesting to file an appeal and find out why this happened. 3. I was assured by the agent I would hear back from them in 3 days. I called today XX/XX/XXXX, close to XXXX and was able to connect with an agent. He explained the following : 1. My account was reviewed on the 2nd and finalized. 2. They would hold my funds for 6 months 3. I could not refund the funds back to my client 4. They could not and would not tell me what the violation on the agreement was 5. I had no recourse to defend myself or provide any additional information that may clarify the issue itself 6. I was informed that it was a risk issue I explained on that call that : 1. I was not selling on PayPal, a client requested that I receive her payment through Paypal because she was going out of town and could not get to her bank branch in time. 2. These funds are meant to pay contractors working on a contract for my company. The agent apologized profusely and was transparent enough to share that there is intentionally no disclosure of the issue by the company and there is no recourse to me as a client to defend myself or overturn their decision and treatment. Not too mention I was permanently banned from using the service. They are currently holding {$1300.00} in the account which is needed to pay independent contractors.
Company Response:
State: CA
Zip: 94597
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a recurring monthly automatic purchase of {$100.00} to a vendor setup in Paypal. For the month of XXXX and XXXX the payment was charged to the Paypal XXXX, which was authorized. But for the month of XXXX, PayPal charged my Checking account instead of Paypal XXXX. I tried calling paypal to find out why the payment method was changed, and they claim that the payment was denied by the Paypal XXXX. However, Paypal XXXX claims that they do not see any purchase attempt or denial. I tried calling Paypal multiple times and was transferred back and forth between Paypal and Paypal XXXX services. Paypal did not provided me why the authorized payment method was changed from Paypal XXXX to Checking account on a recurring purchase.
Company Response:
State: UT
Zip: 84015
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, On XX/XX/XXXX, I received notification that payments were sent from my Venmo and XXXX and that my bank account had been hacked, I was out of town in XXXX NE. I went to a local branch and froze and canceled my account. When I arrived home, I went to my branch and kept my bank frozen as they are trying to use my funds. My bank was able to cancel the XXXX, I reached out to Venmo as they did 4 transanctions under " dummy transactions '' and I immediately disputed the claims via Venmo. I contacted Venmo daily regarding the status. On XX/XX/XXXX I received an email from Venmo that they have funded these transactions, I immeditely called as to WHY would they release funds when these transactions are clearly in dispute and I did NOT authorize such. I told them my entire banking was hacked and never did they ask for anything. On XX/XX/XXXX XXXX I received and email that my claim was denied and that I owe them {$1800.00}. I told the agent when they released the funds, that I did not authorize these transactions, they are NOT mine and I am not paying for these. I want this to be investigated as clearly Venmo can see these disputes and also labeled dummy transanctions.
Company Response:
State: IL
Zip: 60502
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A