Date Received: 2023-07-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The company keeps restating the data is accurate- the major data problems Account Balance - moved out on time, didn't break my lease and the minor repairs needed didn't equal almost XXXX. The account was posted as an eviction which is very malicious and intended to keep me from getting other apartments i have been fighting with them since i moved out in 2019. When i did move in there was a list of problems/repairs that needed to be done and kept being ignored until right before i was getting ready to move out. The quality of work done in previous repairs caused some of the problems i experienced while living there. The ceramic tile in the bathroom was installed incorrectly leaving the tile vulnerable to weight and or normal wear and tear damage. The tile eventually cracked and needed to be replaced and caused one of my friends to get injured while standing on the tile. The door frame holding the front door was old and the places used to screw the door had become work so the front door had to be lifted to get it to close. It would not just close normally. The walls in the rest room were extremely thin so when the door was closed and shower was running the walls would be damp from moisture and over time small holes started appearing in the walls. The air conditioner went out in the unit and it took them several weeks to get a replacement installed even once that happened it was never cool as it was before. I asked if they had any fans at least they had nothing so i was forced to purchase a portable air conditioner for {$400.00} to use it caused me electrical problems as the unit required more power so other things had to be unplugged to use the unit. There was intermittent electrical outages The refrigerator went out and ruin all my frozen food and the perishable items in the main part this cost me XXXX XXXX XXXX to replace the lost food not to mention i was forced to eat fast food during the time it took them to make this repair.
Company Response:
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: After my account was frozen due to some fraudulent activity, I changed my password ( both on my Venmo account and my associated email address ) and removed all unknown devices linked to my profile. I sent a follow up email and only got an email reply with a bunch of unhelpful articles from them that all basically advised to " Refer to the email we sent you for further instructions, '' but guess what's NOT in any of those articles ... yep, no " further instructions '' outside of what I'd already done. When I tried to call and spoke with someone I was told that the case had been escalated to another department that would reach out to me " within 5-7 business days, '' when I've already been waiting for a resolution for almost a week. The agent escalated the case and stated " HOPEFULLY an agent in that dept. will email you sooner than the 5-7 days. '' I requested to speak with someone in that dept. but was told that they " don't have phones '' and " only communicate via email. '' I've worked at enough call centers in my life to know that that's a lie. There's no way that there's not SOMEONE there that I can speak to that can resolve the issue whether in the dept supposedly handling my case or a manager. I currently work three jobs in order to make ends meet and one of them pays via Venmo, so I can't receive what's owed to me currently ( to pay my bills ) until this is resolved .... god knows when that will happen. If I had another option of getting paid by that employer, you better believe I'd already have done it.
Company Response:
State: UT
Zip: 84121
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal has a number of security issues and outrageously bad customer support. On XX/XX/2023 my PayPal account got hacked. I received emails that somebody added a credit card to my account, simultaneously made 3 identical transactions to a made-up person name in foreign funds on 2 of my credit cards ( there were more transaction attempts but the bank blocked them ), then closed my account. All within 3 minutes. It seems that adding a credit card allowed to bypass account security and the hacking operation was automated. I also received messages from my bank who detected the problem, I confirmed that it was unauthorized activity and asked for replacement cards. PayPal didn't detect those obviously fraudulent transactions, neither did it confirm by email that I authorized closing the account. All I got in the PayPal email was that if I didn't authorize closing my account, I have to go to the site and press " Contact ''. I did so but they required me to log in into the closed account which is impossible. I registered another account with another email and contacted help desk, they opened a case for unauthorized transactions in my deleted account. However, soon after I received a message that the case was closed, they didn't find any suspicious activity! I insisted to the help desk that they reopen the case ( took me 2 days, they assured me a few times they reopened it but it didn't work ), but then they miscalculated the total amount ( lower than it's supposed to be ) and wouldn't correct it. I also kept asking to reopen my account but they refused to do so giving contradictory reasoning ; like they don't have my data any longer as they delete everything except customer email and phone number upon closing an account ; but then I asked how they can overturn transactions if all my financial information was deleted ; and they wanted to collect more private information from me for " verification ''. I'm still not sure if they still have all my information in the database but lie about it or they have a security issue not being able to overturn fraudulent transactions from a closed account, but wouldn't admit it pretending they were working on my problem. I spent 5 ( FIVE ) days trying to resolve the issue but the conversation was going in circles giving me canned answers. Anyway, I ended up contacting my bank since those 3 transactions went through even though the bank was supposed to block them. The bank promised to overturn them. But the reason they went through was because they were charged by PayPal on the new replacement cards issued by the bank, 2 hours after my account was closed! It's the time when I pressed a button to replace my cards. The bank considers PayPal a " trusted '' source, so when it issued the replacement credit cards it immediately sent the numbers to PayPal. But PayPal shouldn't be trusted as it charged the new cards for the same fraudulent transactions, overturning the bank suspending them! And it happened in a closed account, no problem. Now I'm getting new new replacements cards since the new ones were compromised again by PayPal.
Company Response:
State: CA
Zip: 95127
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Ecommerce company called XXXX have scammed me into signing up to their free trial and are now refusing to cancel my account and are charging my account multiple times, i did not authorise any of this. I called the day it happened and they refuse to cancel and remove my personal financial details off their system and continue to charge me. I have a case with PayPal for a charge back however this is taking a long time and XXXX have once again charged my account, there's nothing I can do. They are ignoring me, they have locked me out of the account so I can not even log in to remove my details. This is criminal. I never authorised any of this and don't want their service I never did and they have automatically applied the charges with absolutely no warning or reminders. I have expressed my dissatisfaction so many times with their billing team and they always tell me " no '' we can't cancel your account, I don't want this at all.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My landlord wants me to pay the rent through Venmo. I tried to set up a Venmo account and I received a message that I was rejected because of a violation of their terms of service agreement. I asked what the violation was about and they refuse to tell me and they said that they are not obligated to do so. I have had email contact with them, and I'm sorry to not be able to share those with you, and they told me that I have to contact the person who rejected me to have a Venmo account authorized. I don't know who that is and they won't tell me. I'm on social security and XXXX XXXX for XXXX part time. The account I want to open will be connected to my debit account and if the payment isn't in the account it's not going to be authorized. I don't understand why they are doing it and I am not going to injure Venmo or the XXXX financial system. Please help me open the account Sincerely, XXXX XXXX
Company Response:
State: MA
Zip: 02169
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX there was a transaction off my PayPal balance XXXX I was having part of each weeks paycheck deposit into PayPal due to my wife and XXXX kids being in XXXX in XXXX XXXX with her mother and sister for the summer. She and my kids were living at her moms apartment in XXXX. So when I had a transaction for XXXX XXXX XXXX post to my PayPal account for {$480.00} I asked my wife if it was her and what for. She didnt respond the first day due to her losing her cell phone at XXXX XXXX and later in the day activating service on a phone her mom gave her so she could try locating her device. Sometime between her losing her phone and getting a replacement her phone was used to do this transaction. So I began disputes with PayPal. We found out XXXX is actually a company that my wife hd an app on her missing phone that she had signed up for a credit builder card but rhe app apparently also did hotels which she found out when she contacted their customer service to report the issue and fraud after PayPal initially declined support for the issue. My wife has screenshots with time stamps and date of conversation with XXXX which is the name of the app. They directly told her they could not do anything about the fraud that occurred and to contact PayPal to have them do a fraud chargeback. So I had to redo tact by phone to get a new dispute open due to them denying fraud on the original dispute that was also mislabeled by their system. The new dispute got to a couple days before it would auto close in my favor and the XXXX or XXXX or whatever new name they go by reaponded. The customer service department for XXXX emailed my wife and then the PayPal dispute was closed again in their favor. I reopened a3rd dispute and its again been denied as fraud but the other company just keeps telling my wife they are investigating. This was MY PAYPAL not my wifes and even with us doing everything down to even providing messages between each side PayPal still closed the dispute for not fraud. This was $ for rent and bills. It was meant to help us get into a new house so my wife and kids could come back to XXXX XXXX and not keep living in hotels. PayPal will not provide information on how theyve decided it wasnt fraud, they wont refund our money and neither will the other company but we did find on my wifes credit report that the credit builder account she had is reporting as an open line of credit for {$5000.00} but she only ever put {$20.00} on it once and never got the physical card which she had even messaged them about before. The newest dispute was closed as of today XX/XX/17 as far as my messages show. They were investigating and then never contacted or asked for anything just decided it wasnt fraud.
Company Response:
State: SC
Zip: 29577
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX, I made a {$5000.00} purchase from a company that was unable to fulfill the order. The company was not able to provide a refund and asked that I request it through PayPal. PayPal provided the refund and then later removed it and withdrew the funds from a linked credit card. PayPal has also limited my account that I've maintained faithfully since XXXX so that I can not use it at all. I have no history of problems with PayPal and am dumbfounded at their behavior.
Company Response:
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have sent XXXX XXXX dollars to XXXX in order to pay my student loan, I came to here as an international student and I am paying off my loan. I sent the money through XXXX service XXXX app, on XXXX XXXX and it was marked delivered on XX/XX/XXXX. Upon checking my XXXX bank account, these funds were not available in my account. I informed XXXX and they confirmed that the transaction was failed but they needed confirmation from their partner if the funds were sent back to them or retried to send to XXXX, I gave them more than 10 days now and called them every day to ask if they have processed a refund or sent to my account in XXXX, they keep on saying we can tell you by tomorrow but they do not update anything, just keep delaying everyday. This is mentally harassing and taxing for me and I am being charged interest every day that this money gets delayed. I am very stressed and request your help. I have proof of all transactions and bank statements to prove my case.
Company Response:
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I used my XXXX XXXX to send {$1100.00} to my nephew using Venmo. XXXX has this feature where you can send directly from your checking account to a Venmo recipient. It sends the money as a disbursement to the phone number attached to the Venmo acct. My nephew changed his phone number and the money was sent to his old number. Venmo can not apply it because the number doesn't exist anymore and they cant apply it to his new number, even though its him and hes been verified. There is nobody in the world that has the old phone number. It has been recycled by XXXX. Venmo has not gotten back to me regarding how they are handling it. XXXX as well said they cant recall the money back and it's at Venmo. I have been trying to email and call them but we never get any results. Its been over 6 weeks, and neither I or my nephew have the money. Its in cyberspace.
Company Response:
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Today I noticed that there is a transaction on my bank account for a PayPal payment of {$50.00} that I did not authorize was sent to muetixjaco. I had not logged into my PayPal account in months, and I did not authorize any transactions. I reached out to the company and filed a dispute. Within XXXX minutes. I received an email stating that they closed my dispute and found no error. I have since tried to get in contact with them and can not.
Company Response:
State: IN
Zip: 47303
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A