Date Received: 2023-08-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Account was hacked and they sent a paymnet via friends and family. XXXX XXXX Paypal email : XXXX XXXX
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: On or about XX/XX/2023 my holding company XXXX primary accounts accepted payment of XXXX dollars through PayPal services.for services rendered in the DETAILING of a R.V. PayPal without or prior notice decided to put a hold XXXX dollars of my money.after taking there For 30 days. Claiming I have maid more than XXXX in XXXX month. After spend most of the day trying to contact a real customer service person and dealing with there chat box AI. I decide to file this complaint. Paypal is not a policing agency and what they have done is the equivalent to myself cashing a check and the business take there fee then informs me they are keeping a portion of my money for 30 days for whatever reason they can think of. Do you understand the interest alone not including loans repayments if they do this to thousands of people.I need my money and they have no rights to do this XXXX illegal act. Usually I use XXXX or XXXX XXXX just so happen this customer wanted to use PayPal.this company should be investigated by the FTC.
Company Response:
State: IA
Zip: 50208
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/, Paypal froze my account and requested information including my driver license, proof of bank account, and address. I provided these documents but they stated that they have closed my account without my consent. I have been using the paypal account in accordance with their terms of use and paypal has not provided details as to why my account was forcibly closed.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX ID : XXXX Disputed/Scammed amount : {$6700.00} USD Dear Sir/Madam, I am writing to formally lodge a complaint against XXXX, XXXX for its blatant negligence and failure to uphold its `` Consumer Purchase Protection Money Back Guarantee '' commitment. Throughout the years, I have trusted XXXX for transactions amounting to over {$100000.00}, believing in their promises of security and customer protection. My recent experience has seriously undermined that trust. I purchased an XXXX XXXX engine on XXXX from a seller operating under the alias XXXX '. Instead of the promised product, I received a critically defective XXXX XXXX engine. When I reached out to the seller seeking rectification, not only did they fail to communicate a resolution, but they also resorted to mocking me, bragging about their scam, and threatening me ( they have my address and all my personal information ). They explicitly pressured me to close the dispute case and made veiled threats against my well-being. Acting in good faith, I endeavored to resolve the situation through PayPals recommended channels, submitting ALL the evidence of the product misrepresentation, the seller 's threatening correspondence, him bragging about scamming me, all emails, all chat logs, and even filed a report with the XXXX regarding the scam and threats. I attached my case file and a copy of the report and submitted it to XXXX. Despite this, XXXX 's response has been dishearteningly inadequate. Communication from their end has been sparse and unhelpful. To further compound my distress, I returned the defective product, costing me thousands in shipping fees. To date, my total losses stand close to {$10000.00}, a significant sum that I trusted XXXX to safeguard against fraudulent transactions. The product itself and I am asking restitution for is {$6700.00} USD The original transaction amount that took place on XX/XX/XXXX. It has been months and they are still investigating. Here is the XXXX tracking number as proof I returned the item to the address and recipient XXXX requested me to. I made sure I had the signature required to prove they had in fact received their junk back. It was delivered on XX/XX/XXXX. https : //tools.usps.com/go/TrackConfirmAction? XXXX. This case was promised to be resolved by XX/XX/XXXX, XX/XX/XXXX, then XX/XX/XXXX after it was delivered and I followed everything they asked me to and provided all the evidence they asked me too, then XX/XX/XXXX, then XX/XX/XXXX, and now I am sick of this. There isnt even an estimated resolution date now. It pains me to conclude that XXXX 's purported " 180 Day Consumer Purchase Protection Money Back Guarantee '' is nothing but a facade, with their real-world actions falling painfully short of their promises. I had hoped to resolve this internally, but their lackadaisical approach has left me no choice but to seek external intervention. I implore the Consumer Financial Protection Bureau to conduct a thorough investigation into this matter and compel XXXX to uphold their commitments. I am willing to provide all relevant documents detailing my correspondence and actions taken should it be requested. I appreciate your attention to this serious matter and trust in your authority to ensure justice for aggrieved consumers like myself. Yours sincerely, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently limited my account without communication. I disputed a charge and they removed it. After it was removed, the account had not been used for quite a while. Upon trying to use the account later, I was not able to use my account. PayPals users agreement, they are supposed to protect me as the consumer from an unauthorized transaction but instead they punished me by taking away my account.
Company Response:
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation that has been imposed on my PayPal account, associated with the email address XXXX. I firmly believe that this limitation has been placed in error. I want to stress that I have always been a responsible and compliant PayPal user. I have taken utmost care to ensure that all my transactions and activities align with PayPal 's policies and guidelines. To the best of my knowledge, I have not committed any violations that would warrant such a severe action against my account. Considering the above, I kindly request PayPal to conduct a thorough review of my account 's limitation. I believe that a re-investigation of my case will shed light on the misunderstanding or misinterpretation that may have led to this situation. If indeed an error has occurred, I respectfully request the reinstatement of my PayPal account privileges. I understand the importance of maintaining a secure and trustworthy platform, and I am fully committed to cooperating with any verification processes that PayPal deems necessary. I value the convenience and security that PayPal provides, and I am eager to continue using your services once this issue is resolved. In conclusion, I sincerely urge PayPal to re-evaluate my case and consider lifting the permanent limitation on my account. I am confident that a closer examination will reveal my commitment to complying with all policies and guidelines. I appreciate your time and attention to this matter. Thank you for your prompt consideration. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 33484
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To Whom It May Concern, I hope this message finds you well. I am writing to address the recent permanent limitation placed on my PayPal account ( XXXX ). I believe that there has been a misunderstanding or error in this matter, and I am kindly requesting a re-evaluation of my case. Firstly, I wish to express my utmost respect for PayPal 's policies and guidelines. As a diligent user, I have made it a priority to adhere to these regulations since the inception of my account. I am confident that I have not engaged in any activities that would violate PayPal 's terms of service. Given this, I am left perplexed by the limitation that has been imposed on my account. It is my sincere belief that this action is a result of some oversight or technical glitch. I am certain that no actions from my end could have warranted such a response. I kindly implore PayPal 's team to take a closer look into the specifics of my account activity. A thorough review will reveal that there have been no breaches from my end. I value my relationship with PayPal and the convenience it brings to my online transactions. Losing access to my account has caused me significant inconvenience and distress. In light of the aforementioned points, I humbly request PayPal to initiate a re-investigation of my account. If any errors are found, I kindly request the removal of the account limitation. The ability to use PayPal is pivotal for my online transactions, and I am hopeful that this matter can be resolved promptly. I am grateful for your attention to this appeal and the swift resolution of this matter. Please do not hesitate to contact me at XXXX for any additional information that may be required. I eagerly await a positive response and the reinstatement of my PayPal account. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: OR
Zip: 97219
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I wanted to pay a {$500.00} invoice to XXXX XXXX. He wanted me to use Venmo. I had no experience at all with Venmo. On XX/XX/XXXX XXXX XXXX sent a notice to Venmo telling them to pay XXXX {$500.00}. That is part of the Venmo process. I went to Venmo on the morning of XX/XX/XXXX, followed their instructions. I entered XXXX XXXX, physical address, his email address, his phone number, and his name. Then I was asked to enter a credit card number and then, they kept asking a lot of personal information until I was about ready to call it off. I clicked their send button ( whatever it was ). I waited a while and asked XXXX XXXX if he received it. He had not. I went back into Venmo and eventually reached a service person. We were on the phone for almost two hours. She seemed more confused than me. During the conversation she said I already had an approved account, I was surprised. I found out that Venmo had crossed over through XXXX and collected what was supposed to be confidential info and got into a different entity I own. I told her firmly that I absolutely did not want to use that entity. I did not want it involved. I told her to close the account. She said she could not close it unless I sent a photo ID and two forms of government identification. I told her it was their mistake ; I gave them no ID to open it. I did not give them any information about the other entity, but they still opened an account. Eventually, {$500.00} was sent to XXXX XXXX. I do not know which entity was used. XXXX XXXX confirmed he received it. I received no confirmation from Venmo. Around XX/XX/23 I received a XXXX XXXXXXXX XXXX credit card statement and saw two charges for {$510.00}. There were also two charges of {$20.00} to XXXX XXXX XXXX and some interest charges. I figured out what was going on when customer service said that was a charge for cash withdrawal and a little something for XXXX XXXX XXXX. I have never done a cash withdrawal using a credit card anytime in my entire life. This card has a credit limit of {$36000.00}. I asked what would happen if someone did the same thing as Venmo. Well, she explained, they have a side deal with Venmo that skips those usual precautions. After this I checked around and found that Venmo had made two transfers to XXXX XXXX. I discovered two confirmations had been sent to the email of the other entity. I received nothing to the entity I was registering. Both confirmations were sent to XXXX XXXX at the exact same address ( copy attached ), the same phone number, and the same email address. However, the first XXXX XXXX had a different physical address, phone number and email, but they sent it anyway and I do not have address, phone number or email so I could not ask for them to return the {$500.00} sent to them by Venmo. This is their mistake and should be their responsibility. The second confirmation went to the address, phone number, and email I sent to them, but they have an internal way of differentiating similar names so XXXX XXXX they identify internally as XXXX XXXX This designation has no meaning, no standing or legal significance except as an internal reference used by Venmo. I have attached copies of relevant documents to verify what I have explained here. As corrective action I suggest that Venmo refund {$510.00} over the credit card they have on file. I also suggest perhaps investigating Venmo for legal but unethical semi-fraud activity. I googled up customer complaints on Venmo and found over 200 pages of written complaints by customers whose funds are frozen, are unresponsive, or problems similar to this. It appears the only real service Venmo adds that XXXX does not is that it enables commercial transactions that can take place without IRS reporting and banks like XXXX XXXXXXXX XXXX participate because collecting enough fees adds directly to their bottom line. {$500.00} is not a lot of money to me, however, I do not like to be cheated by scams operated by billionaire owned companies like XXXX and its Venmo that are currently experiencing a squeeze on their transaction fee margins. Thanks for your assistance.
Company Response:
State: FL
Zip: 32606
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account ( XXXX ). I firmly believe that this limitation is a result of a misunderstanding or error, as I am confident that I have not violated any PayPal policies or engaged in any unauthorized or suspicious activities. I have been an active and responsible user of PayPal for a significant period of time. Throughout this duration, I have meticulously adhered to all of PayPal 's terms of use and policies. The news of my account being permanently limited has come as a shock to me, as I genuinely can not identify any instance where I have deviated from the established guidelines. I kindly request PayPal to re-evaluate my case and conduct a thorough investigation into this matter. I am confident that upon review, you will find no substantiated reason to justify the permanent limitation on my account. I am earnestly appealing for the restoration of my account privileges, so I can resume using PayPal for my online transactions and financial activities without hindrance. In view of the above, I urge PayPal to reconsider its decision and provide me with an opportunity to rectify any misunderstandings that may have led to this unfortunate situation. I value the convenience and security that PayPal offers and would greatly appreciate the chance to continue benefiting from its services. Thank you for taking the time to read my appeal. I sincerely hope that PayPal will re-evaluate my case with a fair and unbiased perspective, leading to the reinstatement of my account. I look forward to a positive resolution and the chance to resume using PayPal. Warm regards, XXXX XXXX
Company Response:
State: NH
Zip: 037XX
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: This is in response to complaint # XXXX. They attempted to resolve it by providing an email address, but they refuse to answer my email. The document they are requesting doesn't exist. They want a bank statement with my debit card number on it, but bank statements don't have debit card numbers on them. My bank statement has my name, my account number, my routing number. And I sent them a list of the transactions for the debit card so that they could cross reference. Yet, they have refused to call me or email me or contact me in any way whatsoever. I can't call them because they claim the people who are overseeing frozen accounts don't have phones.
Company Response:
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A