Date Received: 2023-08-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/23 I attempted to Venmo my daughter {$500.00}. Instead it went to another contact on my list. I notified Venmo within 10 minutes of my mistake and they refused to stop the transaction. It remained in pending at my bank over 24 hours and they could have reversed the transaction. I have contacted them several times and get the same response. They tell me to deal with it directly with the person that I mistakenly sent money to and request the money back but they have frozen the account it went into so this can not be done. I asked that they transfer the money to my daughters account and they refused that also. I'm at a lose as to how to fix this problem. Venmo has the worse customer service I have ever been involved with. I asked for a supervisor and got the same answer and I think on one occasion I got the person I had been speaking with after a 45 minute hold.
Company Response:
State: NJ
Zip: 08330
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2023, I sent {$350.00} ( XXXX Pesos ) to a bank in the XXXX through PayPal. Of that amount, XXXX Pesos are still on hold. The bank is not withholding the money, so many ( XXXX ) attempts were made to contact PayPal to : 1. find out the reason for holding ; 2. expected fund release date. I was repeated told that the funds have been released to the intended recipient without offering any explanations as to why some of the money was still on hold. PayPal also repeated asked to have the recipient contact PayPal -- - I was told that I may not discuss details with PayPal -- - but the recipient has already contacted PayPal without getting any responses. As a sender, I should be able to discuss the reason why the entire money has not been released to the recipient. This is a racket and they only provide scripted responses. I also repeatedly ask for the government agency that I can report the issue to. This request has been consistently ignored.
Company Response:
State: WA
Zip: 984XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The issue is regarding Venmo. Venmo suspended my account for the reason of " suspicious activity '' on XX/XX/2023. Venmo will not help you on the phone in regards to a suspended or frozen account. They only use email for these matters. My behavior on Venmo has not changed and is not against any policy from what I've read. I have always purchased Crypto in my Venmo account for well over a year. Venmo does not respond or help in anyway nor have they given any specific reasons as to what the suspicious activity was according to them. All the money in my Venmo account is mine and it is over {$5100.00}. Venmo did respond to my first email on XX/XX/XXXX. The email stated youqr account will require further review and we will get back in touch with you. Venmo has since NOT responded to several follow up emails. Venmo is holding and not letting me get or have access to my {$5100.00} and is causing severe financial and emotional hardship. These type of practices in the financial industry should be outlawed and the consumer should not be put in these situations when it comes to a money transfer company. Holding funds without cause, consumer can't do anything for 180 days because of a bogus " user agreement ''. They are the type of predatory practices where the companies doing this sort of thing should be brought to justice.
Company Response:
State: MN
Zip: 557XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: Someone accidentally sent me money ( {$580.00} ) through paypal Goods and Services when they were supposed to send me a payment request. I immediately called paypal to try to get it reversed. I was able to get the senders money reversed but Paypal decided that they needed to have my Social security number which they do NOT need since this mistake was under {$600.00} ( threshold for it to be taxed ). I spent hours on the phone. The first call to XXXX was dropped by paypal after about 21 minutes on hold. The second call ( 1 hour and 5 minutes ) I reach XXXX, then account specialist XXXX, then supervisor XXXX. They were not helpful and offered no solutions. There is a large banner over my account when I log in. They said I need to provide them with my SS # to be able to send money and use the account, EVEN THOUGH I AM BELOW THE {$600.00} LIMIT WHERE THEY WOULD NEED IT!!! And next year when the balance toward the {$600.00} limit is zero they still want my SS #. They just want to have it!!! I will NEVER give them my SS #!!!!!!!! Shame on them to collect and store people 's SS # s!!!!!! The worst part about all this is that the money being temporarily in my account was a mistake by someone else who was suppose to send a money request. SHAME ON PAYPAL!! What an unethical company!!!!! And in this age of identify theft, with databases being breach every day, they are totally unethical to collect such sensitive information ( PII ) when they do not need it ( accounts not reaching the {$600.00} limit ). What an awful company!!!
Company Response:
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently set up a business paypal account for my secondhand store. I have used it a few times for small amounts on my XXXX XXXX and website, but just recently had my account limited for no reason. They have not identified why and are currently holding my funds. Before limiting my account they asked for sensitive information, such as my drivers license and bank statements, then simply banned my account after handing it over. So now my business is stuck in limbo as I have transferred everything over to this PayPal account. I have spoken to customer service via XXXX, PayPals chat support and the phone and have not learned about what I have done wrong nor why my account is no longer accessible. As of now, they are holding my funds and will not release them, probably charging me interest in the mean time.
Company Response:
State: MA
Zip: 01752
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: pay pal. is trying to confuse the matter by using a different company name. They think they're confusing me when they get a company like XXXX to make calls of harassment. about alone when they associate with this company, the company call use profane language They're threatening tactics or talking about coming to my house and do harm. associated with pay pal under the guise of XXXX some other names for this company, that associate with pay pal is as follows. 1. XXXX XXXX 2. XXXX XXXX XXXX 3. XXXX XXXX 4. XXXX XXXX. The phone numbers to to include the following numbers. : XXXX, XXXX, XXXX aand 2 work from home XXXX phone numbers XXXX and XXXX the last 2 pretended not to speak XXXX. They sent this call after I paid on the debt, I owed them.
Company Response:
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation that has been placed on my PayPal account, under the email address XXXX. I firmly believe that this limitation might have occurred due to a misunderstanding or an error in judgment. I have always been a responsible PayPal user, adhering strictly to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. I kindly request that you initiate a comprehensive re-evaluation of my case. This would involve a thorough review of my account activities to verify that there have been no violations on my part. I am confident that such an examination will reveal my consistent compliance with PayPal 's policies. It is of utmost importance to me that my account be restored, as it plays a critical role in my financial transactions. The inconvenience and disruption caused by this limitation are deeply concerning. I have always regarded PayPal as a reliable platform, and I am optimistic that this matter can be resolved amicably. I genuinely value the services that PayPal provides, and I am eager to continue using its platform for my online transactions. I kindly request that you expedite this re-investigation process, considering the impact this limitation has had on my financial activities. In conclusion, I earnestly ask for your prompt attention to this matter. I am hopeful that, upon re-evaluation, my account 's good standing will be reinstated. Your assistance in rectifying this situation would be greatly appreciated.
Company Response:
State: CA
Zip: 94015
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 XXXX XXXX XXXX called a number from XXXX that I thought was XXXX. The number was a scam. The person told me he was from XXXX and his name was XXXX XXXX. The phone number was XXXX. He told me to download an app on my phone called anydesk to help me with my issue. This guy on the phone spoke good clear english and was very convincing. He accessed my phone and transferred funds from my paypal account to someone I knew and have them send it back. He said it's to verify me. Then he transferred money from my bank account to fraud emails on XXXX. I did not authorize these transactions. I contacted bank accounts, XXXX XXXX, paypal and Venmo due to this scam. I changed password and accounts immediately. I am about XXXX dollars in negative due to the transaction made in my accounts. The amount through Paypal was {$5600.00}. I contacted Paypal and gave them all the information on what happened. They denied my claim. Paypal restricted me from ever using paypal again. I emailed them again to escalate the issue. I lost {$1600.00} from my bank account. The scammer used my Venmo account and did transactions with crypto through my account. I never used of dealt with crypto. I did not authorize any transaction.
Company Response:
State: CA
Zip: 93306
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We have had a PapPal account for many years. On XX/XX/2023 PayPal effectively froze our account ( can't accept payment from members, can't transfer our funds which are many XXXXXXXX XXXX XXXX, can't pay out organizational bills from our balance as we used to prior to XX/XX/2023 ). I have called multiple times and spoken with many " supervisors '' over the last many weeks. Every time I am told that none of the departments that speak to clients ( customer service and limitations department ) are not able to clear the " limitations '' and only the " back of the house '' can do that. However, that department does not speak to customers. Many documents ( attached herein ) verifying our status as a non-profit have been requested and sent on a couple of occasions. We have had to verify our non-profit status with a few other companies ( square and stripe ) recently and they were able to verify everything within a few hours. I have heard of a class action lawsuit against paypal that our independent contractor in-house counsel has been a part of with other companies she works for. We just want to get our funds from them and solve this issue. Thank you, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
Company Response:
State: AZ
Zip: 85711
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: In XXXX, I couldn't get into my account ( venmo ) the phone number had been changed. When getting ahold of an agent, I tried to change my number explained I didn't recognize the number but I could not, I only had a voip number. After about 2 weeks and a couple other numbers I still wasn't able to change it. I noticed a few instantant transfers, to a card I don't recognize. Made a dispute explained how they left my account compromised due to someone's number being on my account. I won the dispute, they asked me to verify my info, remove remembered devices which there were several, change password, send in ID with selfie, and my account would be restored next day. The next day I get a email saying my account has been deactivated, and frozen 180 days. After winning the dispute and telling me it would be available the next day.
Company Response:
State: WA
Zip: 98409
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A