Date Received: 2023-08-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I called a phone number on an email I received that was supposedly from PayPal asking me to authorize the purchase of a laptop computer for {$470.00}. When I called the number the man on the phone told me I had charges on my PayPal account that he could help me remove. He asked me to download an app called " Any Desk '' which would help him do this. He then used this app to add charges to my PayPal Account and bank credit cards. I realized it almost immediately and called the banks cards and they removed the charges immediately, but PayPal refused to remove the charges, and we have been in a deadlock ever since the happened on XX/XX/2023. I have XXXX XXXX XXXX XXXX and have been negotiating through them with no success.
Company Response:
State: MO
Zip: 65804
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I noticed an unusual charge on my debit account for {$190.00}, from XXXX XXXX via paypal, something I had not authorized Paypal to pay. I have called both companies at least 4 times and get the same result which is to contact the other company. I was not even lookind for a hotel. Paypal is also arguing that i had an agreement set up with. XXXX XXXX to deduct this amount which again I had never authorized. I usually like to use only credit cards for hotel reservations. Please help.
Company Response:
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had a balance of approximately {$8000.00} in Paypal. I requested a check for {$4000.00}. They said they sent a check on XX/XX/XXXX and deducted the money from my account but I never received the check. I called a few times only to get people that say they need to get back to me but they never do.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was sent XXXX dollars from another PayPal user to my PayPal. I then did an instant transfer of those funds. The transfer never made it to my account so the XXXX dollars is now unaccounted for. But my bank statement shows a XXXX dollar withdrawal to my PayPal account instead of it being a deposit. The withdrawal showing from my account to my PayPal account also is not showing in my PayPal account so now I have XXXX dollars unaccounted for. I disputed the withdrawal on my bank but I have talked to several people at PayPal about this mistake and I have received about XXXX different stories as to why this happened with no solution to correct. all I want to to get the money that was supposed to be sent to me and to allow my dispute to go though with the ank
Company Response:
State: IN
Zip: 46368
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account with no warning with over {$5500.00} in it. After reaching out to the company and getting the runaround for several weeks I received two dismissive emails from the company saying they would not release the money and might possibly keep it.
Company Response:
State: TX
Zip: 78752
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Theft and denial of access to account and misrepresentation and felony gaslighting
Company Response:
State: WI
Zip: 54449
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal is failing to release release funds from an account that Ive used for years.
Company Response:
State: PA
Zip: 19154
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am apart of a group of women who collect XXXX cups from all over the world. We pooled our money to purchase cups from oversea sellers for preorders. On XX/XX/XXXX, I paid 50 % deposits ( {$1500.00} ) to XXXX XXXX XXXX via PayPal ( XXXX ) because this is a presale meaning that I must pay the items 6 months in advance before the item is release. She ensures me that all the cups that are preordered will be secured if we paid the total amounts that we placed the orders. She sent me the invoice for {$3000.00} but I paid {$1500.00} ( including {$4.00} PayPal fee ) so I only had to pay {$1500.00} by XX/XX/XXXX. Fast forward to XX/XX/XXXX, XXXX XXXX sent me the tracking for 51 cups, but only to find out that the tracking ( tracking XXXX XXXXXXXX via XXXX ) was never updated because every week I have been tracking the package since she gave me and as you can see that tracking is false. It keeps saying Shipment Information Received, meaning that the package never left XXXX nor XXXX house. She told me that Im going to get an email from XXXX about the package and I never gotten any of those in my email nor text messages. And because of this, I have asked XXXX to cancel the orders and refund me my money except she never responded, however I have been hearing from her sister-in-law and her closest contact, she said that she refused to send refunds to anyone who annoys her so like me. Im getting screwed by XXXX. Before going through my bank, I have called PayPal to help me filed a chargeback for this transaction and they said that because it is out of 180 days, they cant do anything and was told I must file it with my bank. Even before PayPal, I have tried reaching out personally to XXXX by calling and texting whether thats through XXXX XXXX or XXXX, and she stopped responding to my messages in XXXX. Yes, to banks, this amount ( {$1500.00} ) is a small amount but as for me and my clients, this is a huge amount, and it is our hard-earned money that we used to pay to secure the cups. Since I have had no communication since XXXX, my family and I hired a XXXX XXXX to go to her address that I have on file, and the XXXX XXXX told us that the house looks beaten down like no one has lived there for over a year. I am not the only person that XXXX XXXX is scamming. There are so many people that is willing to help me to get the written statements from them to help me with my case that I will be attaching here as part of my case for you guys to listen and for my voice to be heard. On top of that, I also found out that XXXX XXXX has run away to her parents house in XXXX, XXXX and stopped communications altogether. We also filed a police report and the police sent XXXX letter to respond, and she hasnt responded to that police letters. You can see that I have taken many steps before reaching to my bank to assist me, trying to refund the money ( {$1500.00} ) that XXXX refused to send a refund. I hope you guys understand and reconsider my case again, but this time favor my side especially when you see the documentations that Im attaching you and you guys will realize that I am not the only person that she personally scam. Theres a group of us. You can see here that she promised many of her clients that she was going to refund on XX/XX/XXXX which was very well within PayPal 180 days scope to get the money back, but never did and this was the last conversation that we ever heard from XXXX XXXX. Thats the only reason why I didnt file a claim because she made an agreement with me to post and when I followed up with her, she disappeared. Both PayPal and my bank XXXX XXXX XXXX XXXXXXXX ) refused to send me the refund even with the circumstantial evidence that i have and i've been a victim of a fraud/scam by this person
Company Response:
State: CA
Zip: 91748
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi, I had Venmo account for many years. Recently I opened their new advertised teen account for my XXXX XXXX XXXX son and deposited {$70.00}. Right after that both accounts became " frozen " and completely unusable. Can't do anything, send it withdraw my money. Contacted Venmo support multiple times. XXXX times called them + opened tickets. No help there. It's super frustrating for me and my kid. Venmo support keeps telling me they will review in XXXX business days, but actually nothing happened
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I had paid off and closed my Pay Pal account XX/XX/XXXX. In XXXX then I saw my good credit score go down XXXX points, due to Pay Pal saying I didnt pay my account for 60 days, I then contacted the company complaining that I closed my account in XXXX. The man then said he closed my account with a XXXX balance, I also complained that your company had told XXXX I didnt pay this closed account and took XXXX points that I worked hard to get and please contact XXXX to reverse this that I didnt owe {$18.00}. He said he would. I want that XXXX points given back to me since I pay all my credit on time including my Mortgage & HOA solely with my XXXX XXXX check. That {$18.00} that Pay Pal said I owed was fraud and if I hadnt taken care of this then it would have gone so high with late fees. Total Scam!
Company Response:
State: MN
Zip: 55110
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A