Date Received: 2023-08-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23 via XXXX marketplace a buyer contacted me to purchase two XXXX I had listed for sale. The customer and I communicated via XXXX chat. He said he had been banned from using XXXX for payments and would like to pay me via paypal. I said that was fine. He sent me a total of {$720.00} for two XXXX. Before shipping out I contacted the customer to make sure the address provided was accurate. The address I had was in XXXX, WA. The customer said that he would like them shipped to another address in XXXX XXXX, TX. I have records of our communication. I confirmed once again this address in TX was accurate and explained that once shipped out I could not replace, or refund if the address provided was not accurate. He confirmed the address in TX was correct. I sent out the XXXX and provided tracking. The items were delivered on XX/XX/XXXX. The seller opened a dispute in PayPal claiming he did not receive the XXXX. PayPal asked for proof of shipment I provided the tracking number, Paypal requested proof I sent to the address so I sent the shipping label image which shows the address that was provided by the seller. I also sent a copy of our chat which shows the seller asked me to change the address from XXXX, WA to TX. Paypal, ruled in the buyers favor. I have since learned that this is a common scam, scammers have learned to take advantage of PayPal, they will deliberately ask for a different address to ship to, and then will open a dispute so that they get refunded and they also get to keep expensive electronics, leaving us businesses or sellers out of luck. Paypal advertises safety policies in place to protect buyers and sellers but it seems the only people that their policies protect are scammers who know how to take advantage of their system!
Company Response:
State: WA
Zip: 99206
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To the PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account ( XXXX ). I firmly believe that this limitation has been imposed due to a misunderstanding or an error, as I have always been diligent in adhering to PayPal 's policies and guidelines. I wish to emphasize that I have not, to the best of my knowledge, violated any of PayPal 's terms of service or engaged in any activities that could warrant such a severe action. The sudden restriction has not only inconvenienced me but has also shaken my trust in PayPal, a platform I have relied upon for secure online transactions over the years. I kindly request PayPal to re-evaluate my case with utmost diligence. Mistakes can occur, and I believe there might be pertinent information that has not been appropriately considered. I am more than willing to cooperate and provide any additional verification or documentation that might be necessary to resolve this matter. Having been a loyal PayPal user, I genuinely hope that my account can be reinstated after a thorough review. The ability to use PayPal is crucial for my online transactions, and this restriction has put me in a difficult situation. I kindly ask for a second chance to rectify any misunderstandings and restore my account to its full functionality. Your prompt attention to this matter would be highly appreciated. I am eager to regain access to my PayPal account and continue using your services for secure online transactions. Thank you for your time and understanding. Sincerely, XXXX XXXX
Company Response:
State: AZ
Zip: 85048
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To the PayPal Appeals Team, I hope this message finds you well. I am writing to address a recent development regarding my PayPal account, which has been permanently limited. I believe that this limitation might have been the result of an unfortunate misunderstanding or error. I would like to appeal this decision and kindly request a re-investigation of my case. I would like to emphasize that, to the best of my knowledge, I have diligently adhered to all PayPal policies and guidelines. I have not engaged in any activities that could violate these terms. The limitation on my account has come as a surprise and I am deeply concerned about the implications it holds for my financial transactions. Given the circumstances, I am kindly requesting PayPal to conduct a thorough review of my account 's history and the factors that led to its permanent limitation. If any irregularities or concerns are identified, I am committed to addressing them promptly and effectively to ensure the integrity of my account. The email address associated with my PayPal account is XXXX. I urge PayPal to consider my track record as a responsible user of your platform. I value the services PayPal provides and have always used them judiciously. I understand that maintaining a secure and trustworthy ecosystem is of paramount importance to PayPal. I share these values and am genuinely invested in resolving any issues that have led to my account 's current status. I kindly request PayPal 's understanding and assistance in re-evaluating my case and potentially restoring my account to its full functionality. I appreciate your time and attention to this matter. I eagerly await a positive resolution to this situation. Please feel free to reach out to me at XXXX for any further information or clarification you might require. Thank you for your consideration. Sincerely, XXXX XXXX
Company Response:
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been trying for the past two days to get my money out of Paypal. A friend sent me a few XXXX dollars to help me out and PayPal decided hold the money. I was patient for two days. Now the clock is ticking and I could lose everything because they wont release MY MONEY. And, of course, its not allowing me to verify my identity. I uploaded the front and back of my card and then it wont let me take the picture of myself. This is absolutely unfair and traumatizing.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To the PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account XXXX. I firmly believe that this limitation has occurred due to a misunderstanding or an unfortunate error, as I have always strived to adhere to PayPal 's policies and guidelines since the inception of my account. I want to emphasize that I have not engaged in any activities that would violate PayPal 's terms of use or policies. The services provided by PayPal have been an integral part of my financial transactions, and I have always maintained utmost transparency in my dealings. This unexpected limitation has left me puzzled and distressed, as it goes against my track record of responsible and ethical account usage. I kindly request PayPal to initiate a comprehensive review of my case. I am confident that a closer examination will confirm my consistent compliance with PayPal 's regulations. It is my sincere hope that this appeal will lead to the restoration of my account 's full functionality. I understand the necessity of maintaining a secure and trustworthy platform for all users. I am committed to working closely with PayPal to address any concerns or issues that may have led to this regrettable situation. I genuinely value the convenience and security that PayPal offers, and I am eager to continue benefiting from its services. In conclusion, I respectfully ask for the opportunity to re-establish the trust that my account has previously maintained. I believe in PayPal 's commitment to fairness and justice, and I am confident that a re-evaluation of my case will demonstrate my dedication to upholding PayPal 's values. Thank you for your time and consideration. I eagerly await your response and the possibility of having my PayPal account reinstated. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal account to take advantage of a gas app that would pay me for getting gas. I decided not to use it, but somehow have {$10.00} in the account and am not able to close my account until I take the money. I requested a check be mailed, but they won't send to a po box . I updated my address to a physical address, but am still being asked for my bank account information prior to them mailing a check to my physical address and allowing me to close the account. This is unreasonable. Additionally, when I made an online purchase using my credit card, I got an email from PayPal ( attached with private info blacked out ) with information on my purchase including the vendor, the amount I paid, they type of credit card used and the last 4 digits of the credit card. This is VERY scary to me as it is a serious invasion of my privacy and they should NOT have information on purchases I make online that do NOT involve PayPal. IS YOUR AGENCY AWARE OF THIS PRACTICE? Thank you
Company Response:
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the permanent limitation placed on my PayPal account XXXX. I firmly believe that this limitation has been imposed due to a misunderstanding or error, as I am confident that I have not violated any of PayPal 's policies or terms of use. I have been a loyal and responsible PayPal user for XXXX XXXX XXXX XXXX, using the platform for various personal and occasional business transactions. Throughout this time, I have made sure to adhere to all of PayPal 's guidelines, as I understand the importance of a secure and trustworthy online financial environment. Given the sudden and unexpected permanent limitation on my account, I find myself perplexed and worried about the status of my funds and transactions. I have always ensured that my account activities are transparent and well within the boundaries of PayPal 's policies. I kindly request that PayPal undertakes a thorough review of my account and the circumstances that led to this unfortunate situation. I am confident that upon closer inspection, it will become evident that my account has been unfairly restricted. I genuinely believe that this limitation is not a result of any actions on my part that violate PayPal 's terms. I understand that PayPal 's priority is to maintain the safety and integrity of its platform, which I wholeheartedly support. However, I firmly believe that my case warrants a re-evaluation, considering my track record of responsible account management. I kindly ask you to re-investigate my case and consider lifting the permanent limitation on my account. The ability to use PayPal is crucial for me, both personally and for potential business needs. I value the convenience and security that PayPal offers, and I am eager to continue using the platform as intended. I appreciate your attention to this matter and your dedication to ensuring a fair and secure online financial environment. Please feel free to contact me at XXXX for any further information you may require or to update me on the progress of this appeal. Thank you for your time and understanding. Sincerely, XXXX XXXX
Company Response:
State: NJ
Zip: 08619
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account XXXX. I believe this decision may have been made in error and I would like to appeal for a re-investigation of my case. First and foremost, I want to emphasize that I have always used my PayPal account in strict adherence to PayPal 's policies and guidelines. I have never been involved in any activity that would warrant such a limitation. Therefore, I am genuinely puzzled as to why my account has been restricted. I kindly request that PayPal takes another look at my account 's history and transaction records. I am confident that a thorough review will confirm my consistent compliance with PayPal 's policies. It is possible that an oversight or misunderstanding has led to this unfortunate situation. I understand the importance of maintaining a secure and trustworthy platform for all users. I fully support PayPal 's efforts in this regard. However, I firmly believe that my account has been unjustly limited. This limitation not only hampers my financial activities but also raises questions about the accuracy of PayPal 's account assessment processes. I kindly urge you to consider the impact of this limitation on my financial obligations and activities. If my account is found to have adhered to PayPal 's policies, I humbly request that you reinstate it at your earliest convenience. I genuinely value the services provided by PayPal and wish to continue using this platform for my online transactions. I believe in PayPal 's commitment to fairness and transparency, and I trust that this matter will be resolved appropriately. Thank you for taking the time to read and consider my appeal. I eagerly await your response and hope for a swift resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: CT
Zip: 06042
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a product from XXXX through PayPal which turned out to be a scam. The seller admitted to it being a scam and promised a refund. After waiting months I never got a refund or response so Im requesting a chargeback. I have proof of this as well. I made 2 transactions for XXXX usd or XXXX cad. Transaction IDs : XXXX and XXXX Proof contains both our emails
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account ( [ Your PayPal Email Address ] ). I strongly believe that this limitation has occurred due to a misunderstanding or error, and I kindly request a reconsideration of this decision. I want to emphasize that I have always been a diligent and responsible PayPal user, adhering strictly to all PayPal policies and guidelines. As such, I am perplexed and distressed by the limitation imposed on my account, as I am confident that I have not engaged in any activity that violates PayPal 's terms of service. I kindly request that PayPal initiates a thorough review of my case. I understand that mistakes can happen, and I genuinely believe that upon re-evaluation, you will find no basis for the limitation on my account. If any specific transaction or action has triggered this limitation, I am more than willing to provide any necessary documentation or information to help clarify the situation. It is of utmost importance to me that my PayPal account be reinstated, as it plays a critical role in my financial transactions. I have always valued the convenience and security that PayPal provides, and losing access to my account has caused significant inconvenience and uncertainty. I earnestly appeal to you to re-investigate this matter with the hope of restoring my PayPal account to its full functionality. The email address associated with my PayPal account is XXXX I sincerely appreciate your prompt attention to this matter and your commitment to resolving this issue fairly. Thank you for your time and consideration. Best regards, XXXX XXXX
Company Response:
State: PA
Zip: 19608
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A