Date Received: 2022-11-23
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: XXXX XXXX continues to extend the student loan-payment freeze but Navient keeps taking money out every month. And there is no option on Navient 's website to set up the freeze.
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I just received notice from Navient that my student Loan payment for almost the last 20 years was too high, and as such my amortization was off schedule and would payoff years ahead of schedule. Next month the payment will reduce by more than 1/3 from {$330.00} to {$210.00}. Obviously that reduction is welcome news, for which I am most grateful. My complaint is that for almost 20 years Navient has inappropriately and in breach of the payment terms ( not matching the amortization schedule ) been enriched by a payment which was greater than what it was entitled to, AND meanwhile I have carried higher interest balances which I would have happily used that money to reduce balances ( which I will now do ) had I been given the option. I ask that Navient return to me the time value of money at the rates that I have been paying for all of these years. I carried an XXXX balance above 20 % for a long time, I had a second mortgage which I refinanced more than once with a rate above 10 %, I have taken cash advances countless times at high fee. All of this to say, just reducing my monthly payment does not right the wrong that has existed for almost 20 years. That wrong should be righted.
Company Response:
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-24
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I was unemployed from XX/XX/2022 until XX/XX/2022. During that time, I was receiving unemployment payments at a significant reduction in income. When I notified Navient through phone conversation that I was no longer employed and that my income was reduced as a result, I was told I had to continue paying the same amount as I was when I was employed full time. I attempted to do that just that as demanded. When my savings ran out in XX/XX/2022, I informed Navient that I would be unable to continue paying but that I had accepted a job offer and would receive my first paycheck in XXXX and be able to re-continue payments at that point. I was told that I would receive no more calls and that I could make up the missed payments at a later date. However, not only myself, but my co-signers constantly received harassing phone calls, despite calling multiple times to explain.
Company Response:
State: IN
Zip: 47421
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient failed to advise me of different options other than forbearance! the interest accrued on the loans are more than the original loan provided for me.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: Navient, via Navi-Refi sent me an offer to lower my student loans. I am looking to refinance my variable rate loans with Navient because they are currently at XXXX %, highest they ever have been. I received a letter saying they could refinance my loans with a lower fixed rate. I took the bait and filled out my information and submitted to a hard credit pull. When the " select your loans to be refinanced '' screen came up, only my federal loans showed up, not my loans currently with Navient. This is a disingenuous business practice. They know what loans I have with them and which loans I would most likely want to refinance ( the high interest loans with no chance of federal loan forgiveness ). They didn't offer any of those loans up for refinance despite the fact that was not explicitly stated on the mailing I received. I had assumed ( wrongly ) that all of my student loans would be available to refinance. There was no indication on the mailing that they wouldn't. I submitted to a hard credit pull which will negatively impact my credit score so I could see my " new rate '' only to be confronted with loans I have no interest in refinancing. They are trying to scam people out of money by quickly refinancing federal loans before the loan forgiveness program sets in. On top of this, they are intimidating people with an unnecessary hard credit pull so they can " see their rate ''. I realized this too late and had to take a hit on my credit score as a result. This is completely unfair and if I had been less student loan savvy or more drunk I could have easily been taken advantage of by the business practices of Navient and their subsidiaries. SHAME ON THEM AND THEIR MALFEASANCE. Please help to rectify this for people so they are not scammed out of their hard earned money.
Company Response:
State: MA
Zip: 02131
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Loan start date : XX/XX/XXXX for {$10000.00}. Co-signed with grandparent who passed away in XXXX. Current loan amount : {$11000.00} - XXXX Payments made : - {$11000.00} I had a Sallie Mae private Sallie Mae loan in XXXX which was sold to Navient. I have been paying my loan consistently over the past 14 years. I believe because my school was a For-profit school in XXXX my account has slipped under the radar of the Navient issues. I still over more than the original amount of the loan. Multiple times calling Navient in XXXX they coerced me into putting my loan into Forbearance by paying a " Fee '' amount not explaining the issues with the interest or educating me on how this worked. They used " unfair and deceptive servicing practices '' and even asked me when I was " delinquent '' to pay certain amount to bring the account current. They also made me pay to put my account in forbearance when I was in school again. My co-singer who died in XXXX was never release from the account & her son was berated by Sallie Mae to pay, even though we called multiple times to et her removed. I have called Navient and they will not give me the call history and told me I need a lawyer to do so- this is my private info and should be accesible to me. I also asked for the " $ total amount of payments '' I've made and they do not have that data. They said would they would need to " manually calculate '' the total themselves and do not keep a record of your total payments. This is concerning as this means there is not total record of how much money I have paid over the past 14 years. I did the math and it looks like to me I have made over {$11000.00} in payments. Which would imply I should be almost done paying off this loan. Other issues include : - No official statements accessible from the website only " XXXX '' spreadsheets you can export. This conceals the true payment total and total of interest etc. It also conceals the real interest allocations and how payments are allocated for historical payment. Banks like XXXX etc have this on their site so you can easily understand. This is a dark pattern to confuse people from looking at their loan history. - They ask for your social security number over the phone and record these calls. This is a security issues and means my social security number is in stored in call recording I don't have access to.
Company Response:
State: ME
Zip: 046XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Good morning I have a loan serviced through Navient and said organization is changing the terms of my loan. I received notice that they are lowering my monthly payments a significant percent and extending the loan for an equally significant amount. They tried to do this close to a year ago as well and I told them under no uncertain that I wanted the terms left as they are. This change would significantly increase the amount of interest I would pay over the course. Upon several contacts I was eventually told I could just raise the amount I pay but I expect that is part of their scheme. Most people wont adjust the autopay and end up with years extra of payments. I have been unable to get it switched back as of yet and am worried they will find a way to ignore my complaints. I hope this agency can help Thank you XXXX
Company Response:
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I went to XXXX XXXX from XXXX and during that time they took out private student loans ( instead of federal ). And then I went to another college to pursue a 4 year degree and in that time my loans from XXXX XXXX ballooned into roughly {$50000.00}. I'll be paying on these loans for the rest of my life at this rate. Now the US Department of Education is discharging all of the XXXX Federal loans but not the private loans- doesn't seem fair to me. I want my XXXX XXXX Private loans discharged.
Company Response:
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-17
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Male called me from ( XXXX ) XXXX and took approx 10 seconds to respond to me saying " hello. '' He said he was calling from " Navient. '' I asked if he auto dialed my cell phone and he said " yes. '' I advised him he did not have permission to auto dial my cell phone. He then acknowledged he was looking for XXXX XXXX about his student loans. I advised him he hadn't authenticated me and just gave out personal information. I then asked if he was in XXXX XXXX as his caller id indicated and he stated he was not. I accused him of violating the FDCPA and eventually he hung up on me.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient Changed the Loan terms by changing the payment schedule without my consent. They also scrubbed the payment history so that there is no proof of past due payments. Included in their loan letter was a new payment schedule with lower payments, that I believe extend the payment process to milk the interest payments. The following note was included on the change in loan term letter : " This repayment schedule replaces all previous schedules for the loans and doesnt include any Past Due Amounts. All terms of your original Promissory Notes remain in effect. '' I feel that Loan servicing companies either sell your loans or change the loan terms to keep everyone paying for much longer than originally agreed upon. Every time the loan terms are adjusted, so is the schedule and the amounts allocated to each payment and while the payments usually get lower, the time frame gets extended well beyond the original XXXX year time frame. Even if you pay more than the minimum, they make it difficult. You have to manually adjust the autopay, which then somehow takes XXXX business days to go through and then you have to go to another hidden menu to make sure you set your Allocation direction for Overpayment. If you don't specify that you want your overpayments to always be for the full Monthly Payment Amount, and that your payments should continue to be deducted monthly, they will default to the option where they Advance the due date by the number of payments that are covered by the overpayment. Here 's an example of the vicious cycle changing loan terms create : XXXX XXXX XXXX collects loans per the provided schedule. This continues for XXXX years. XXXX XXXX sells said loan to XXXX XXXX XXXX, who changes the payment terms and requires lower payments with a schedule that is for XXXX years. This goes on for XXXX years, but XXXX XXXX XXXX decides to randomly change the loan terms with even lower payments and new schedule to last another XXXX years. etc. What happens is that the original loan, which was on schedule to be paid off in XXXX years has been milked by XXXX servicers for XXXX years. Help! I'm tired of this cycle.
Company Response:
State: NY
Zip: 11001
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A