Date Received: 2019-05-24
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Navient has ignored my best interests and created obstacles to repayment by providing bad information. Came to an agreement on the interest rate, and then was called back a week later, and told that the manager backtracked on the rate, and said they could only offer a higher rate which I could not afford. Neither payment was reasonable, and Navient did not take my expenses for me or my child into consideration. They have failed to act when I have complained. I was told that I could no longer use forbearance, and they refuse to help me. It was not communicated to me until now that I only could use 12 total forbearance 's over the life of the loan. I was steered towards taking multiple forbearance 's instead of Income Driven Repayment Plans. When I was offered IDR plans they were not in line with my earnings. I feel cheated out of my right to lower payments, and feel that they are making me overpay for my loans knowing that I am struggling financially to make their high payments. They have harmed my credit in the past, and I feel as though my loans have accumulated an unreasonable amount of interest. This company has deceived me, and led me to believe that they would work with me when they don't.
Company Response:
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loans through Navient were disbursed on XX/XX/2007 with loan 1 original principal of {$12000.00} and loan 2 original principal of {$10000.00}, both with an interest rate of 6.65 %. As of today my principal on loan 1 is {$22000.00} and loan 2 is {$13000.00}. When I looked at how my payments were being applied, I realized that nearly 100 % of my payments were being applied to interest. Of the {$7300.00} I have paid toward these loans, only {$710.00} has been applied to the principal. The Capitalized Interest has added {$13000.00} to the principal since there is practically no reduction in principal each year. My current balance is {$36000.00}.
Company Response:
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/XXXX, I contacted Navient in regard to my student loans they service. My complaint was that the amounts that I am being billed for are not the amounts that were sent to the University I attended. The amounts that I am being billed for are higher than the amounts that I borrowed. Because the amounts are higher, I am paying more interest on these incorrect amounts. I mailed Navient a certified letter to look into this problem and correct the inaccuracies. I received a letter back explaining how Navient calculates interest. They also sent a copy of my promissory note. They did not research or correct my complaint. I then sent three more certified letters XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX asking for them to research and correct the errors. Again, each time they responded with a letter explaining how the interest is calculated. I have attached a ledger from each institution I attended and how much my student loan was for. I have also attached the ledger of what Navient is billing me for. On each disbursement that Navient is billing me for, the amount is more than what was borrowed. I have also attached the certified tracking numbers from the United States Postal Service showing where Navient received my correspondence. Navient also is billing me different fees that I never agreed upon paying. I requested the contract that indicated I would be responsible for these fees and Navient has yet to provide the contract and the notification that these fees would be charged. Another issue that I have with Navient is that they have no record of my loan history from XXXX but I am being billed for these years. Navient has violated both the Fair Credit Reporting Act by reporting inaccurate information to the three credit bureaus ; they have also violated the Fair Debt Collection Practices Act by seeking collection of an unjustified amount and by not providing validation of the debt in the amounts they claim is owed.
Company Response:
State: GA
Zip: 30274
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Last XX/XX/XXXX, Navient sent me 3 letter telling me that they were going to due me due to my inability to make payments. I have been on XXXX since XX/XX/XXXX and made them aware of it. In XX/XX/XXXX, I gave them a payment of XXXX. The man who took my bank information then set up a payment plan for Navient without my consent. When I called to confront the company they lied and said that they did not do that. The young man then baited me into an argument which lead to them calling the police on me. In XX/XX/XXXX of this year, I requested to have my loans discharged due to being on XXXX for over 2 years. They told me three times that they sent the paperwork and never did. Then they began to call me 5 times a day. I blocked their number as per consumer affairs bureau stated that they could only call me once a week. The young lady on the line told me that she would call me 8 times a day. So I blocked her. I originally borrowed XXXX to pay off medical debts due to the state of California denying me XXXX. I would not had been able to continue attending school due to my XXXX and inability to get medical care that I needed. I was asked to participate in the civil law suit but was unable to due to my previous job that I worked 60 hours per week. I contacted thy XXXX and have not heard back from either. Please help me. Thank you.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Hello, I learned earlier this week that Navient had not transferred over one of my federally-owned loans last XXXX to XXXX as required under the Public Service Loan Forgiveness program. This has the potential to have a major economic impact on my loans. I spoke with XXXX XXXX today. He told me they would look into with an expected inquiry completion date of XX/XX/2019. I informed XXXX that under the CFPB definition of a complaint, this should be logged as a complaint. XXXX had tried to initially tell me that I was not yet eliglble for loan forgiveness. Luckily, I know what I am talking about. So I informed him that under the PSLF regulations, Navient is required to transfer all my loans to XXXX. The Student Loan Servicing industry is a mess. My name is XXXX XXXX XXXX, XXXX. You may publish this with my personal details redacted. Best, XXXX
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My company pays a {$150.00} overpayment on my loans directly to Navient. For the last year, I have requested it be directed at my highest interest rate loans. I have been told every time I call, that it is directed that way. Yet every single month it is not. Initially, it was going to my lowest principal/lowest interest loan. I first started calling a year ago. I was able to redirect it at first, but recently I have just been told that it is going to the highest interest rate despite my loan summary/account summary stating otherwise. When asked if they are seeing something different than I am seeing displayed online, there was no explanation and I was told they would send my history in the mail. When I asked again what the discrepancy is, I was just told that they would send it in the mail. I have the authority to direct my overpayment as I choose and Navient continuously is choosing to direct it against my direction in their favor of a lower interest and principal, costing me more money in the long run. I have been exhausted and frustrated from calling every month, so unfortunately numerous months were left incorrect as Navient continues to not correct their errors for future payments. Attached are a few examples of my lower interest loans clearly being paid by the overpayments.
Company Response:
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am an XXXX XXXX XXXX in Florida. Being a XXXX XXXX I have applied for the Income Driven Repayment System. I have been on the Income Driven plan since I began paying my loans back in XXXX of XXXX. On XX/XX/XXXX of this year, XXXX, I received an email about needing to re-enroll in the Income Driven plan. I completed my application and submitted it on XX/XX/XXXX. My payments were {$160.00}, but I did expect them to go up due to a raise I received in XXXX. I received an email from Navient on the XXXX stating they received my application. On XX/XX/XXXX Navient withdrew {$1800.00} from my bank account. On the XXXX I realized the issue and immediately called their customer service. As a state employee, taking almost {$2000.00} from me leaves me barely enough to pay my rent, let alone leaving me with any left over for day-to-day living expenses. The lady I spoke with on the XXXX was minimally helpful. She was able to process the reimbursement request and she told me that it should be returned to my account no later than the XXXX of XXXX. She then explained that once the money is returned to my account, I will need to call them and use a month of forbearance to make up for that payment so my account can be brought back to " current ''. On XX/XX/XXXX, I was re-approved for the income driven repayment plan. They took {$1800.00}, two days before approving me to continuing paying less than {$250.00}. The XXXX of XXXX came and went and I did not receive the reimbursement. I called again on Monday XX/XX/XXXX to try and figure out what happened. I spoke to a different representative and she told me that it can take up to 10 business days for the money to be reimbursed. She told me the lady who told me that it would be in by the XXXX was just wrong. We recalculated the 10 day window and she reassured me that I should have my money by the XXXX, which was the following day. I thanked her and ended the call. The reimbursement was not in my account on the XXXX, but I did not know if it would be posted to my account sometime that day so I did not call on the XXXX. This morning, XX/XX/XXXX, the money was still not in my account, so I called for the third time.The gentleman I spoke with was unhelpful and gave me yet another timeline of when I can expect the reimbursement, this time telling me that it can take up to a month. I asked why there is not a system in place for people who were in the income driven plan, who have reapplied to remain in the income driven plan so that they are not put in this position, he could not give me an answer, but rather asked whether I called to submit the application or did it online. Why that mattered, I am not sure. I asked him who I could speak to because this was unacceptable and he told me that he guessed I could call the Department of Education. Navient pushes you to be on an auto-pay system, saying to can qualify for lower interest rates, and I know because I heard the message each time I was on hold waiting for help, and I sure to ensure that they are getting paid every month, yet they don't have have anything in place to freeze my Navient account or my auto-draft as they sit on my application for up to 3 weeks. Due to the large amount taken out of my account, I will not only have to use one of my months of forbearance for my loan, but I also have not been able to pay my credit card bill and I am now receiving late fees on that account.
Company Response:
State: FL
Zip: 32401
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I can not find contact information on Navient 's website. One page leads to another, leads to another and no fax or email information. I can XXXX a phone number but why can't things be done online nowadays!
Company Response:
State: CT
Zip: 06854
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: In 2016 received notice that my loans were going to go into repayment, & that I needed to re-apply for a payment plan. I called up Navient to re-apply over the phone as usual because for some reason I could never seem to get into my account online. When the customer service person got on the phone, I told them that I needed to complete my re-application. After getting some information from me & accessing my account, I was told that the only option suitable for me was forbearance because basic deferment was no longer an option. Not knowing there were better programs available, I figured I would apply for the forbearance. However, a few minutes later the representative told me that I was unable to complete my re-application over the phone & that I had to do it online. I told them that I had already completed my re-application for my U.S. Department of Education loans online, & asked if it was the same site I had to go to complete the application process for these loans. I was then told that since I had already submitted an application for my other loans online, that it would be forwarded to Navient also, so there was no need to fill out another one. Little did I know at the time that this was definitely not the case. Several months later I was checking my credit report, & noticed that I was supposedly defaulting on my loans through Navient. So once again, I called them up & spoke to a different representative. This one apologized for the wrong information I had received, & said they would take a look at my account to see what could be done. Then I was told that they were able to process my application over the phone, & that they could back date it so many months prior to this application. However, upon checking my credit report several months later, I noticed that I still had negative marks from Navient for XXXX, XXXX, & XXXX of 2016. So I decided to call them up again & explain the situation & that the last representative I had talked to was supposedly back dating it so I wouldn't have any late payment. This representative then proceeded to tell me that they were unable to correct it because it had already been several months past that time & that they couldn't go back any farther than like 2 months. Aggravated, I thanked them anyways for their time, & hung up. I then tried to dispute the late charges on my credit report, & Navient declined to fix them apparently. So, I called them again & asked who I could speak to regarding fixing these negative marks on my report. I was then told by that representative, that I would have to send a letter to Navient 's credit department along with proof that I had my other student loans deferred at that the time, & ask if they will correct it on my report. I have had nothing but aggravation dealing with this company. All they did was give me the run around everytime I had contacted them, & because of this, their negative marks on my credit report are still killing my credit score. I am probably not the only person out there that has been mislead by this company 's poor customer service department. I just hope they find a way to fix these issues quickly, or hire & properly train some new representatives because this is ridiculous.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Someone claiming to represent Navient calls my grandmother multiple times per week. They need to stop.
Company Response:
State: NC
Zip: 276XX
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A