Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been making payments on my loan since I graduated. My loan was sold off to Navient and I have been having issues ever since. Not a dime of my money has gone towards my principle balance and I have not made a late payment. Something needs to be done. I don't want to die with this loan. Please help or advise on what my options are or how you can help. At this point I wish I would have never went to school. I don't what to do. At first they said my loan would be forgiven after 25 years as long as I never made a late payment. Well I called again and I keep getting a different story. The 2nd time they said it would be forgiven after 20 years. I have been talking to a lot of people about this and they say that forgiveness it not true. Please help me.
Company Response:
State: MN
Zip: 55122
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have previously disputed the above-mentioned student loan payment history on XX/XX/XXXX, XX/XX/XXXX. Be advised that there are no regulations promulgated by the DOE and the FCRA that restrict you from updating/correcting past payment history. By failing to update previously reported information, Navient is in violation of Section 623 ( a ) ( 2 ) of the FCRA. Be advised that the Holder Rule protects consumers claims & defenses against a creditor or assignee 16 C.F.R. 433. I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). Please see lines 5 & 6 of the attached FTC advisory opinion. The advisory opinion goes on to state that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct even if the loan was correctly reported as delinquent, but has subsequently been paid. Navient representatives told me that because the delinquent payments were accurately reported previously, they would not update their reports to the credit bureaus to show that the payments were now paid. However, Section 623 ( a ) ( 2 ) clearly states that the reports must be updated/corrected regardless of whether they were accurate at one point. Therefore, my credit reports do not accurately reflect what was set forth by the FTC Advisory Opinion to XXXX ( XXXX ) with regards to the Fair Credit Reporting Act ( " FCRA '' ) on the reporting by educational institutions of additional information to credit bureaus about defaulted student loans. I am therefore requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the above-referenced account showing late payments in XX/XX/XXXX be updated and corrected.
Company Response:
State: NC
Zip: 27545
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have called twice within the last week to obtain information about my eligibility for and options regarding repayment plans, due to a change in circumstances. Navient the loan services has refused me information and has attempted to tell me that they can not discuss what options I have available to me until I have an outstanding payment or negative balance on my account. I have asked to be informed of my choices and options and let them know my circumstances will be changing. They are hostile and uncooperative. They are unwilling to discuss my options and are telling me that until I have a statement that shows a payment needs to be made or I am late on payments they can not discuss my options. I have previously had issues with this servicer and I know that when your account is past due they are unwilling to work with you as well. It appears they are attempting to stall in order for me to be late and the company to capitalize on interest.
Company Response:
State: MI
Zip: 48214
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I graduated college 10 years ago this month, and I still have over {$120000.00} in student loan debt. I have made payments for the last 10 years, along with my co-signer and have requested to find repayment option plans to help with the monthly payment for the lifetime of the loan with little or no success at all. Putting it into perspective : I graduated in 2009, in the heart of the recession. I was jobless for months on end trying to find work after graduating from a top 50 school. I was laid off two times within a year and on top of the hardship, I was expected to pay back my student loan. At the time, Navient, formerly Sallie Mae, would not allow me to pause payments or reduce payments given my absence of income. In fact, my only option was to be put into forbearance AT LEAST 5 times in XXXX. This company steered me towards multiple forbearances instead of income-driven repayment plans, and I have tremendously suffered. My interest rates are through the rough and the additional principal I have to payback is astonishing. Navient will not disclose this information to me and let me know the dates where my account was placed into forbearance. In addition, each time it was placed in forbearance, I was responsible for a {$150.00} fee. My co-signer and I received numerous calls from collections and threats that our credit would be impacted. Who knew that getting a great education would have me suffering for 10 years, and many more to follow? I currently have zero assets ( no car, no house ), and I'm not sure when I'll ever be able to own something. My current payments per month are {$550.00} and my co-signers are {$430.00} ; roughly $ XXXX/month combined. Please help me.
Company Response:
State: NJ
Zip: 073XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/XXXX I applied for an income based repayment program and was approved with a payment of {$0.00}. I have an email from Navient on the date I was approved saying this. I have an email they sent me at the end of the repayment period ( XX/XX/XXXX ) to inform me of what the new payment will be. Navient did not honor the repayment agreement I was approved for, which is a breach of contract, and instead reported my 10 individual loans as late every month to the 3 major credit bureaus. They say that they have no record of my IBR application but I have confirmation of them approving me. They can't even tell WHAT they approved me for as half of the emails from Navient refer to my IBR and half of them reference either a deferment or a forbearance. Regardless, something messed up and I'm now paying the consequences despite my documentation. My loans were defaulted, then closed and XXXX opened 10 new loans for collection purposes. This means I have 20 severely derogatory loans reporting on my credit reports. Additionally, Navient and/or XXXX informed the Dept. of Ed of my default and my tax return for tax year XXXX was offset and applied to my loans. However, my loans were not late. The payment owed was {$0.00}. I have been trying to resolve this issue and have worked patiently with XXXX from Navient 's Borrower 's Advocate office. She is extremely nice and seems as though she wants to help me. However it has been approximately a month since I began working with her and although she has acknowledged that " so much has gone wrong '' with my account, and that this isn't my fault, I feel as if I'm being strung along. XXXX said that she was investigating to see if the issue ( that studentloans.gov apparently didn't forward Navient my IBR application ) impacted other people as well, but truth be told, that is not my concern. I need my issue resolved so that I can fix my severely damaged credit. Navient is being willfully negligent in their duties to help me resolve this. One example : I sent Navient all of my documentation supporting my position ( 34 pages, which I am attaching to this complaint as well ) and in response, they sent me a letter saying my dispute was considered frivolous because I didn't supply any supporting documentation. Another example : I can not access any documents in my online portal that are over 12 months old. I requested a copy of all correspondence between Navient and I from XX/XX/XXXX through the current date in order to help me understand where things went wrong with my account. Instead of complying with my request ( which they offer to me on their website ), they sent me two copies of the 34 pages I sent them, a few random billing statements, and a letter telling me how to change my name. Speaking of my name, another issue that went wrong with my account and likely contributed to this mess is that Navient has made up a new last name for me by combining parts of my maiden and married names, which actually resulted in me not receiving mail from them because my postal carrier put a note on my mailbox door saying only deliver mail for my married name. This is not my fault. I sent Navient a copy of my marriage certificate, my DL, and my SSN card a few years ago with a request to change my name and they did not do that. Despite impressing on Navient and XXXX how important it is that they fix my credit, in response to my disputes filed with the 3 credit bureaus, Navient and XXXX reported additional false information and further damaged my credit scores. Example : Navient updated the date on my loans to current, instead of leaving the date of last activity as the date they closed the accounts back in XX/XX/XXXX. This caused these to look like brand new charge offs and my score decreased. For their part, XXXX updated their trade lines to list a new open date of XX/XX/XXXX, making it look like I was in collections for an entire year longer than I have been. This resulted in a year worth of double reporting of derogatory payments that were never even late to begin with. All XXXX has done to be of assistance ( including ignoring a referral of my case to them from the Student Loan Ombudsman Group at the Dept. of Ed ) is to send me a form to try and argue for my tax refund to be returned to me due to a financial hardship. I have not filled this out because it does not address the actual reason why I need my refund back which is that I was not in default. Navient and XXXX have each caused me exceptional harm by furnishing false information to my credit reports. Over the course of time that this has taken place I have well over 100 90-180 day late payments on my credit report, in addition to 10 loans in collections. This has depressed my FICO scores down below 600, has caused me to be denied credit, has increased my cost of car in insurance, and has made it impossible for me to move this summer.
Company Response:
State: WA
Zip: 98664
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Navient has continually harassed me since I finished my program. They call up to 8 times daily and when I've told them I need lower payments they say they can't help and have even made derogatory comments such as " well you signed up for financial aid and we can't help that you're divorced now ''. They are completely inflexible, aggressive, rude and harassing. I can not afford to keep them happy so I've considered changing my phone number. This company deserves to be sued into oblivion. It's a truly predatory company, if there's ever been one. Students are better off without them and I regret using their services as I'm harassed daily.
Company Response:
State: MO
Zip: 657XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX, I pulled my credit report and was surprised to find four late payments that were reported by Navient. I then called Navient between XX/XX/XXXX and XX/XX/XXXX to ascertain the details on the late payments and the representative I spoke with was unable to find any information regarding the late payments that were reported to the credit bureaus. Consequently, I assumed that this confirmed that the four late payments were an error and filed a credit dispute with XXXX on XX/XX/XXXX. On XX/XX/XXXX I received the dispute results. The results were that Navient had reported the late payments correctly. Furthermore, on XX/XX/XXXX I called Navient again and spoke to a representative with the new data I had received from the dispute outlying the exact dates being XXXX and XXXX of XXXX and got the exact loans that had been reported as the following : 4 Navient accounts - XXXX - XXXX - XXXX - XXXX Stafford Subsidized loan The representative was able to see that I was coming out of forebearance and the rest of my loans as I carry multiple student loans with Navient were still on or continued to be on Autopay, however, these for some reason went to manual pay and only these select 4. The automatic debits should have been reactivated after forebearance as the other loans were. The representative told me that this very well could have been a technical glitch on the system and to send a narrative with the credit dispute copy attached to this address. I did this and sent a narrative similar to above with a credit report dispute result on XX/XX/XXXX via USPS Priority mail. Navient said they would respond within 30 days. As of XX/XX/XXXX they have not responded or issued me any correspondence.
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have no knowledge of these accounts. They are reporting on my report under Navinent.
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX continues to call me re : Sallie Mae Loans that were forgiven in 2012 & they're reporting erroneous information to the credit bureaus.
Company Response:
State: TX
Zip: 756XX
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-20
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: XX/XX/2019 received Debt statement from US DEPT OF EDUCATION. Stated that they hold the defaulted student loan and balance was now due. Letter shows original amount of {$1900.00} & {$3500.00}. Never knew these loans existed. Never had a Loan Servicer assigned to me. Never received correspondence regarding this loan was active. Now, received letter from collection agency XXXX XXXX XXXX XXXX stating balance owed is now {$6900.00}. What would be my next action step since none of these firms advised me of what was due. Never received billing statement, never knew these even existed. Rules were not followed to support these Federal Loans. What are my options?
Company Response:
State: AZ
Zip: 85023
Submitted Via: Web
Date Sent: 2019-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A