Date Received: 2019-06-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: The school no longer exists due to fraud. Navient states the Board of Education is investigating the school. It has been over three years. No results. Navient does not recognize my forty years as a XXXX since I did not work for a public entity. My service in XXXX as a medical service specialist is not considered in this matter. I qualify for forgiveness in regards to my service to our country and community. I am unable to get a VA loan for housing due to the fact my credit has been disrupted by this company. I am now XXXX years old who reached no resolve with this monetary institution. At present, I am in forbearance owing a {$170000.00}. I am fighting XXXX XXXX and XXXX at this time. I would like to know my purpose here was worthwhile by serving our country and community. I appreciate your indulgence.
Company Response:
State: WI
Zip: 54302
Submitted Via: Web
Date Sent: 2019-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Im currently with Navient as my loan servicing company and I have tried MULTIPLE times to work with Navient with no success and no relief in the end. Navient received my loans from Sallie Mae after the switch and I have continuously tried to work with them since XXXX the year of graduation. My original loan was for XXXX from XX/XX/XXXX with a 6 % interest rate. I have have ASKED on several occasions can I get a lower payment with Navient and time and time again I was told " I do not qualify based on my income '' and to just do a forbearance. Then I proceed to ask for the income based repayment based on the fact that I work fro the Department of Veterans Affairs Healthcare ( worked from XXXX & then from XXXX to present ) and have continuously. Again I was denied because of income and even denied based on the location at which I work. Which I thought the VA was a facility that was granted forgiveness because of income and population. Overtime, I have incurred several forbearances and now the loan has trippled in what is owed due to the forbearance and the interest rate. NAVIENT does not work with working mothers trying to stay above water on maintaining a good credit to be able to provide for her children. In addition, when you tell NAVIENT you can't afford what the payments are going to be there wonderful customer service says " how about a forbearance until while we check for applications for the IBR-income based repayment ''. Soon after you will get the denial and back to square one ... SO FRUSTRATING AND DEFINITELY SOMETHING THAT STRESSES PEOPLE TO THE NEXT LEVEL.
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2019-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient, 2 consolidated loans ( previous Sallie Mae ) -one grouping from Unsubsidized and one from Subsidized Federal loans including HEAL, Staffords and SLS. Two issues : First : After last payment made on my behalf by the XXXX XXXX XXXX XXXX inXX/XX/XXXX I received information stating I did not have any payments due until XX/XX/XXXX Not because I asked for a deferment or a forbearance. I did not understand interest was going to be accruing all the while, nor did they say I could CONTINUE to make the payments I had been making for years already. I was misled and not informed by Navient. Second : When I started to repay inXX/XX/XXXX up until currently, ALL of my payments have been applied to that interest that accrued from XX/XX/XXXX! So even now, all I pay is interest, for 2 consolidated loans through Navient ( former Servicer Sallie Mae ). I have paid my student loan payments EVERY MONTH. Never late. Never in default. Yet, I have paid over {$24000.00} since XX/XX/XXXX for 2 consolidated loans ALL OF WHICH HAS ONLY BEEN APPLIED TO INTEREST!!!! Now, this seems like a scam if ever I heard of one. I never asked to be on an interest only repayment plan, nor did I request a Forbearance or Deferment. There is nothing on Navient website that states I am in anything other than a standard level repayment plan, and prior to that payments I was making were going to both interest AND principle. I am contacting both the Department of Education as well as the Consumer Financial Protection Bureau because Navient willfully misled me, did not provide accurate information warning me about what they were doing, and refuse to assist me in any way. Furthermore, the intentional subterfuge being employed by Navient in making this information readily available ( ie a discount for " auto-pay '' so there is no need to LOOK at a monthly statement and statements that do not provide detail as to HOW payments are being applied ), a website that does not provide any type of information regarding amortization over the lifetime of the loan, and nothing in my " Loan Details '' that would tell me I was simply paying interest for the past 3 years strikes me as criminal. It is quite by accident that I even came upon this fact on my own while looking for ways to lower my interest rate. Please contact me immediately. Navient should be ashamed of taking advantage of busy professionals who have remained productive in the public sector while striving to stay current with their financial responsibilities.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2019-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: They want XXXX monthly payments. I can afford XXXX a month, they won't accept that.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I've had a student loan for over 10 years now. This loan has been moved multiple times with different companies. The loan is currently with Navient and even though I have never missed a payment my balance has not improved or decreased.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I had federal loans for my XXXX degree ( XXXX University ) from XXXX, then my XXXX degree ( XXXX XXXX University ) from XXXX. I have been working for a XXXX company since XXXX, BUT Navient told me that Did Not not count for Loan Forgiveness. I had been paying income based payments to Navient since XXXX. I also Did Not Know that you could Refinance your student loan. I just transferred my loan to a private lender in XXXX for a lower interest payment.
Company Response:
State: NY
Zip: 11554
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have contacted Navient several times, since XX/XX/XXXX in regards to my student loan interest rate, which is consistently increasing. I contacted Navient again on XX/XX/XXXX to obtain loan information, but was not provided any additional information. My original interest rate with XXXX XXXX ( loan originating servicer ) was 4.5-5.0 %. According to Navient, the promissory note received from XXXX ( second loan servicer ) does not include the fixed interest rate and loan term for my student loans. As a result, I have been given a variable interest rate ( currently 7.2 % ) instead of the fixed interest rate of 4.5-5.0 % that I initially agreed to. I have requested a copy of the original promissory note from Navient and have not received the information.However, the company did send me a copy of my original loan application, which also does not detail interest rate or loan terms. XXXX sold my student loans to Navient in XXXX and according to XXXX, they provided all available loan documentation to Navient.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I filed my annual IBR documentation in XX/XX/XXXX after filing my taxes. I've been on income based repayment since around XX/XX/XXXX 6 months after I XXXX college. The loans are already consolidated with an interest rate of about 5 % each ( one subsidized, one not ). This year I mailed my documentation on XX/XX/XXXX. I mail the hard copies because I have had problems with their upload system in the past. I did not receive word of my new calculation until XX/XX/XXXX, less than 1 month until the next monthly payment was due at the new rate ( due date XX/XX/XXXX at new rate ). It went up over {$60.00} which seemed excessive by my calculations. I called on XX/XX/XXXX and spoke with XXXX, who informed me that the tax documentation I provided was taken to indicate I held 2 full time jobs for the duration of XXXX. Not only is this patently ridiculous, it was incorrect. I changed from non-exempt to exempt roles at my corporation ( hourly to salary ), and this treated my tax and employment documentation to include 2 separate W-2 forms for XXXX. I was advised to refile the documents as a recalculation with a pay stub instead of tax documents, and then call and ask for an expedited process to try and get my correct rate approved before my next payment. I did both of these things the following day, XX/XX/XXXX. It should be noted, due to previous website upload experiences, I have submitted all documents following my initial submission in XX/XX/XXXX via digital fax. I attempted to contact Navient on XX/XX/XXXX and XXXX XXXX to check on my request, but was unable to speak with anyone due to hold times. On XX/XX/XXXX I got an automated email stating that my documentation for proof of income was not sufficient. When I called on XX/XX/XXXX to ask for further information, I was told by the female I spoke with that I needed to provide 2 pay stubs, not just one. I could be wrong, but no documentation or email I have ever read clearly states that more than one document must be submitted as proof of income, just that a pay stub is acceptable and can not be older than 90 days. I promptly printed another pay stub from a different pay period and sent this supplementary document to them that same morning. I called again on XX/XX/XXXX and spoke with another female to determine that everything was complete with my application and that nothing else was required of me. I asked more than once. I was told I was all set. XX/XX/XXXX I got another automated email stating my documentation is not correct. I called that afternoon and spoke with XXXX, who informed me that the documents I sent were not legible on their end. I was not informed of this at the time I spoke with the previous representative and confirmed that the documentation was received and correct, and this email indicating a problem occurred more than a week after that conversation. Unfortunately, those documents are not alterable, they look how they look. When I suggested sending a bank statement per their list of acceptable proof of income, I was told that was not an acceptable document. I was told that if I could not provide a cleaner pay stub, I would need to provide a letter from my employer detailing all the same information a pay stub would. This takes several weeks at my company. When I asked what I do about the overzealous payment in the meantime, I was convinced to file a 1 month forbearance. This affects my credit score and my ability to apply for a loan and gain acceptance with a reasonable interest rate if needed ( say if my car dies and I need a new one ). Something about the refusal of bank statements didn't sit right with me as I was sure that was an acceptable form of proof as indicated in the refiling paperwork as well as the automated emails. I checked both and it is listed as being acceptable with any qualifying statements speaking to exceptions to this listed document. I called Navient again ( 9th phone call overall about this case ) and inquired as to why I was told a bank statement, which I have immediate access to, was not acceptable when all their documents indicate it is. I was told by the male representative " a bank statement qualifies and it doesn't at the same time. '' It was explained to me that the reason it is not acceptable despite their indications is because it does not provide information on the gross income. My understanding from past experiences with questioning Navient 's calculations is the formula used was based on net income, not gross. I am now informed it's based on gross, which is not what I've been told in years past. In my opinion, that should not be legal as your taxable income amount is then taxed, therefore your taxable income amount is not what is being put in your pocket to satisfy regular expenses, cost of living, and debt repayment. Either I was purposely misinformed in the past, or their policies changed without clear notification to their borrowers. My loan is in forbearance until XX/XX/XXXX. There is no reason for this and the situation should not have ended this way. The only reason I agreed is because I have some expensive treatments for a chronic medical condition coming up anyway and I refuse to pay a rate they initially miscalculated and then stonewalled the recalculation request. The entire debacle is the direct result of improper paperwork handling, misinformation, and a lack of due diligence on Navient 's end. I don't think in the 5-6 years I have been earning enough to pay on my federal loans I have gone through an annual review without hassle, but this is by far the most asinine experience with this lender to date.
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I am harassed with phone calls every hour throughout the day. When I pick up the phone, no one is on the other line to answer. Naviant calls from several different phone numbers in several different area codes. Today ( XX/XX/19 ), for example, I received calls at XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX. I answered the call at XXXX and no one ever came to the line. I also declined permission for automated calls from this company. My payment was going to be XXXX ( ish ) and an INTEREST only payment was XXXX ( ish ). My government loans are consolidated and my monthly payment is {$55.00} due to an income-based repayment plan. Naviant will not help me with an affordable payment and employees never seem to have the same answer.
Company Response:
State: VA
Zip: 24153
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX, I called Navient to check the status of my refund differential that was told to me by XXXX XXXX on XX/XX/XXXX. XXXX stated that she was able to see that My RRP expired in XXXX and I td XXXX that I called around that time to re-certify, that is when I was told that all of my loans were be a total of {$270.00} ( the ones in RRP and the ones that didnt qualify for RRP, would go under Select payment ). I was told this by 2 different Representatives, XXXX in XXXX and someone else in XXXX/XXXX. My payment NEVER WENT TO {$270.00}, instead, I was charged {$290.00} in XXXX and XXXX and in XXXX, {$390.00}. Ive spoken with a rude representative today ( XX/XX/XXXX ) who kept telling me that my loans were separate and that she can not do anything about lowering the payment from {$390.00}. I demanded that she check the voice recordings from the prev months and that I speak with her Supervisor. She had me on hold for 15mins, then XXXX XXXX got on the line. At first she told me that Ive exhausted all of the prog assistance plans, then she said that She can only get me down to {$340.00}. I told her that I can not afford that at all and she suggested that I get on Forbearance. XXXX proceeded to cut me off and they tell me Since youve stated that you have a good credit score, why dont you consider refinancing. Otherwise, I can not offer you anything more! Lastly, XXXX informed me that she will put in a request to have the complaint dept listen to the recordings because the {$270.00} wasnt documented. XXXX rejected my request to have a print out of the recordings from XXXX and XXXX and stated that it was only for internal reviews. Ive asked for proof that I agreed to be put into 2 separate RRP and Select progs as she stated that I was enrolled in, to no avail. Then she stated I will put in the complaint even though nothing will be done about it other than higher ups having a conversation with the prev representatives! COMPLETELY UNPROFESSIONAL. I was given a much price and now she states that it was a misunderstanding and if I dont pay, I would be delinquent. She even stated that if I wanted to, she would remove me from RRP. The call was completely stressful and I feel drained. Nothing was resolved and she left me feeling like I was the one to blame when all that I wanted to do was to pay my bills on time and keep my credit score high. I was yelled at, I overheard whispers, and I was told that I was enrolled in 2 different Rate Reduction Programs and a select prog, but I was not aware of these things. None of the payment allocations were thoroughly explained, XXXX even said that my address was incorrect in the system, but mail was sent to me. THIS WHOLE EXPERIENCE HAS LEFT ME IN MORE DEBT THAT I STARTED. I need a lower payment, I CAN NOT AFFORD ANYTHING OVER {$280.00}. Ive been paying on these loans for over 7 years and my standard payment is still {$530.00}. How?
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A