Date Received: 2021-03-26
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Navient has me owing a balance of over {$110000.00} in student loan I only borrowed {$54000.00} according to XXXX Navient is over charging me.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : NAVIENT SOLUTIONS INC XXXX XXXX XXXX XXXX XXXX XXXX, IN XXXX ( XXXX ) XXXX ACCOUNT # XXXX EXCEPTIONS TO DISPUTED ARGUMENTS AS STIPULATED : I demand that this account be posted on all three credit bureaus, as currently it is only posted on XXXX XXXX XXXX XXXX XXXX This is causing me difficulty as I can not post the proper credit rating on all bureaus that I deserve. Accordingly, I respectfully request that the above referenced subscriber to the credit bureaus top clear all obstacles that hinder the account information across credit reporting agencies, adding XXXX and XXXX XXXX into its monthly reporting on payments and overall account status. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am seeking your assistance with this matter. I am requesting transparency about a debt I owe and Navient the Loan company that houses the debt is refusing to assist. They utilized predatory tactics to increase the amount I owe. Then when I question both the tactic ( s ) and the amount that was added, Im offered a little and vague response. I am requesting my loan be adjusted to the original amount of {$59000.00} as it is very clear that Navient is wrong in this matter and will not work to resolve the matter. I worked very hard to get to a place to pay my debt. I will not be taken advantage of as Navient is well documented for doing to its customers. Please assist me with this matter. My original request sought transparency and detail. The amount of XXXX was cited but full detail and validation was not provided. It is the law to validate a debt. I was provided the amount of {$12000.00} and calculation of interest. The original amount was {$59000.00}. There is nearly {$5000.00} unaccounted for in the explanation which proves my point from the original letter that this interest was fraudulently charged. I have defense as a borrower. I was baited to take forbearances and Income based payment options in an effort to drive up my loan balance and not help me to decrease my balance. There is no explanation of unsubsidized vs subsidized and the amounts of interest charged to both. Interest was illegally charged and goes against what was stated in the promissory note as regards to charge interest during forbearance. I was charged that and more. Taking full advantage of me as a buyer. I will not pay anything more than the {$59000.00} amount as I have clearly been wronged by Navient. Please validate this date as cited below. The name and address of the original creditor, the account number, and the amount owed. Verification that there is a valid basis for claiming I am required to pay the current amount owed. Details about the age and amount of the debt including a copy of the last billing statement from the original creditor ; a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization for this interest ; the date the original creditor claims this debt became delinquent. Please also note whether this debt is within the statute of limitations and how that was determined. Please also forward details about your authority to collect this debt : whether you are licensed in my state and if so provide the date of the license, name on the license, license number, and the license number, and the name, address and telephone number of the state agency issuing the license. If you are contacting me from outside my state, provide the licensing information from your state as well. I was never advised of the overall impact of the debt. I was never advised of how interest would be capitalized or how it would accumulate in detail. A calculation of interest was vaguely explained in a letter and not in any documentation that I endorsed. Countless promotion of forbearances and income driven payment was a very predatory tactic. The promissory note I endorsed says may be added, does not specify deferment periods. The language is vague and misleading. Navient is a company that likes to take advantage of borrowers rather than promote financial literacy in which both borrower and company benefit. Navient is required by law to provide notice of interest capitalizing 30 days prior. I've never received any notice that details interest accumulation or capitalization of interest. Below is law which Navient has never abided by. ( 1 ) The lender and the borrower or endorser agree to the terms of the forbearance and, unless the agreement was in writing, the lender sends, within 30 days, a notice to the borrower or endorser confirming the terms of the forbearance and records the terms of the forbearance in the borrower 's file ; or ( 2 ) In the case of forbearance of interest during a period of deferment, if the lender informs the borrower at the time the deferment is granted that interest payments are to be forborne. ( c ) Except as provided in paragraph ( d ) ( 2 ) of this section, a lender may grant forbearance for a period of up to one year at a time if both the borrower or endorser and an authorized official of the lender agree to the terms of the forbearance. If the borrower or endorser requests the forbearance orally and the lender and the borrower or endorser agree to the terms of the forbearance orally, the lender must notify the borrower or endorser of the terms within 30 days of that agreement. I was baited and steered into forbearance and income driven, now I have $ XXXX in unexplained debt. Any legal debt should be validated prior to paying. I have not received any clarity/transparency on the $ XXXX interest and Navient refuses to provide it. I have never paid a debt that was not validated and I will not start now. I am requesting to start from the {$59000.00} original amount that I am responsible for. I will not be paying that $ XXXX in unexplained charges and fully expect my loan amount to be adjusted to {$59000.00}. I will be retaining legal counsel on this matter. Please advise.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was in a financial hardship last year. As a result, I have late payments that was unpaid to you. But to ensure that your company incurred no losses I promise this wont be happening again.
Company Response:
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2021-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navient is reporting my student loan late for XXXX and XX/XX/XXXX. 1. ) I was in school so my loan should have been in deferment. 2. ) I received ZERO notification from Navient during the first 90 days of the pandemic. No Phone Call, No Email, No US Mail. 3. ) The Cares Act signed into Law XX/XX/XXXX States that Student Loan Servicers can not report late from XX/XX/XXXX and XX/XX/XXXXXXXX XXXX
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: For years I had no idea who had my student loan. I noticed a garnishment of {$520.00} on my paycheck and learned that my loan was with Pioneer Credit Recovery. I reached out to them to set up a payment plan and stop the garnishment. The woman I spoke with wasn't rude however she did talk about 100mph and I felt like she was trying get me committed to some payment plan that I wasn't fully understanding. They spoke to me in circles when I tried to gain some clarity of what she was " offering '' to me. However they were going to take my initial concern of {$520.00} and add a " payment plan '' to it. So by trying to get some resolution to my debt, I was going to incur more loss. I was under the impression that due to Covid, we were being offered more favorable options where this was concerned. In all honesty, I felt like I was violated after this call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98409
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I was four days late with my payment. Navient contacted me. I told them I would pay at the end of the month-still within 24 days of due date. I told the rep to stop calling and I would take care of it. The calls continue. Five times a day at my home number and my cell number XXXX. I emailed and they responded that they would note my account, and the calls would stop. Instead I am getting more calls at both my home and cell phone numbers. I have paid them over {$85000.00} over the past 30 years and they intend to get another {$75000.00} over the next twelve years even though the original loans from the XXXX equal less than {$35000.00}. I told them they may legally have me enslaved to pay them over {$150000.00} for a {$35000.00} loan ( the actual money I had and used ) due to compound interest and rewriting my original loans into a consolidation, but I have a right to not be harassed. I want them to stop calling and harassing me.
Company Response:
State: CA
Zip: 95822
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My Department of Education/Navient are reporting me as 90 days late XX/XX/XXXX when I have made a payment and reporting me 150 days late XXXX and XXXX of XXXX when my account was in Forbearance also the report is missing data
Company Response:
State: OH
Zip: 45238
Submitted Via: Web
Date Sent: 2021-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have requested several time that Navient correct erroneous information on my credit report stating that my loans were late in XXXX. I have a confirmation letter from the creditor stating that they did a Retroactive deferment on my loans on XX/XX/XXXX which covered the time period of XX/XX/XXXX to XX/XX/XXXX. During this same time the creditor listed several months Past Due. I have received a letter from Navient dated 2/19/2021 in which the final confirm the above. In addition they have listed my loans 2 times on my credit report under 2 different names during a time in which I did not authorize any change in servicer. I have requested a minimum of 4 times with the creditor as well as all of the individual credit bureaus that this be corrected and only the current status is updated.
Company Response:
State: MI
Zip: 49534
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My loan was protected under the XXXX XXXX from XX/XX/XXXX till XX/XX/XXXX. Navient reporter my account late for 90 days in XXXX of XXXX. I disputed the late payments and nothing has been corrected. I have an federal loan through Navient. My loan has also increased during the XXXX XXXX.
Company Response:
State: TX
Zip: 77091
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A