Date Received: 2021-03-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: During the month of XX/XX/XXXX, 2 months before my new repayment period was scheduled to begin, I submitted an economic hardship application per then Sallie Maes instructions, only to receive a letter back, weeks later, informing me that I applied too early. The representative I spoke with prior, never mentioned a time frame in which my submittal had to adhere to. This incomplete response to my inquiry was the beginning of what would turn out to be a very cumbersome, contradictory and fraught process. I then filed out subsequent documentation that was sent to me and submitted accordingly. For the next few months, I received nothing but inconsistent and inadequate information as the process stumbled along, eventually leading to a letter from NYSHESC, sometime during the spring. It advised me that my account was in jeopardy of default. It was in this letter where I first learned of an option that was income related. Although I applied for the IBR plan in XXXX, I kept receiving conflicting correspondence from XXXX. I actually received one letter instructing me to apply for a deferment, while another thanked me for inquiring about the IBR, both with the same date. There was one instance where I was sent a pre-populated IRS form, which I needed to sign and sent back so my tax return could be obtain directly from IRS, only to later received a follow-up letter from XXXX stating that these document can not be retrieved from IRS. No reason was given as to why this was so. I was then instructed to submit my tax return directly to XXXX. Even though I had already submitted my tax return back in XXXX. By this time I had completed my next year tax return which was indeed different from the previous year one submitted in XXXX, so I went ahead and submitted the newly completed tax return as well. Around this time, I began receiving delinquent notifications from XXXX threatenng to report me to the credit agencies ( it wasnt just a threat ) and instructing me to get in touch with them, even though I was already in touch with them through this process. It wasnt until NYHESC got involved for a second time in the fall that the process moved forward. Unbeknownst to me, during this time my account was racking up quarterly/monthly capitalized interest including {$5900.00} on XX/XX/XXXX. I was finally place in an IBR, in XX/XX/XXXX, over a year from my initial economic hardship application. There is a capitalized interest in the amount of {$5900.00}, added to my account on XX/XX/XXXX. What I want to know is, 1 ) If the amount I paid on XX/XX/XXXX was sufficient to cover all monthly payments until XX/XX/XXXX, why was my account charged {$5900.00} capitalized interest on XX/XX/XXXX in this amount? 2 ) How did that much interest accrued during this paid-ahead period? History of the account shows prior capitalized interest were added to my account only at the end of a forbearance period in which I wasnt paying anything, but never at the end of a period in which there were payments made, especially paid-ahead payments. 3 ) And why throughout the rest of the year I kept racking up additional capitalized interest with that much interest already capitalized in XXXX? I do understand that interest can be capitalized yearly OR quarterly, but I was unaware of interest being capitalized both yearly AND quarterly and in one instance 2 months in a row. All negative impact that occurred on my account for this year had nothing to do with my lack of responsibility or efforts, but rather everything to do with your corporations inconsistent, inadequate, insufficient instructions. I should not have to be the one to bear the brunt of this ineptness.
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I graduated with my XXXX. I have been paying XXXX every month since then. I have been employed with the XXXX since XXXX and continued to pay on my loan even though I knew of the Student Loan Forgiveness Program. My logic was- its my debt and Ill pay it until I am no longer able. Which in my mind was when my finances decrease, meaning when I retire. Now that I have 30 years with the XXXX, retirement is my next step. So I completed the paperwork in XXXX for the Forgiveness Program. The first response I received was that I did not qualify. I went back and did some research and applied again in XXXX and received the response that I was not employed with an eligible organization. So, I dug a little deeper and called to speak with someone at the organization that holds the loan, Navient. I was told that I did not have the type of loans that were eligible for the Forgiveness Program. This is where the problem begins. XXXX had the loan when I graduated and I made sure that I consolidated my loans to the type that were eligible for the Program since I was already employed by XXXX. Next, the loan was sold to Sally Mae and they were still consolidated to be eligible for the Program. From Sally Mae they were sold to Navient and suddenly they are not eligible for the Program. I was told by Navient that I could consolidate them now but the 120 required payments, or 10 years worth of payments would have to start over. I am getting ready to retire and will not be able to afford another 10 years of payments when I have already made XXXX payments! The absurdity is that I owe {$84000.00} and the loan was for {$82000.00}! I have paid off a home and two vehicles since I got the loan and after paying on it for 16 years ... I now owe more than the initial loan in XXXX. I have paid more than the required 120 payments necessary to qualify for the Forgiveness Program and feel that Navient is trying to get more money from me because I have been paying consistently. I need your help because even the current pandemic inspired relief on student loan payments does not apply to loans that are not held by the Department of Education and I am still making monthly payments as of today. I am requesting your assistance to check into this situation and see if my loan can be forgiven since Ive already met the 120 payments required of the Forgiveness Program.
Company Response:
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I recently received an updated payment schedule for my loan and I need to understand the information you provided. Point 1 ) On XX/XX/XXXX statement my balance was {$80000.00} + {$1300.00} in accrued interest for a total of {$81000.00}. Since I paid {$3100.00} since XX/XX/XXXX, it leaves me with a balance of {$78000.00} which shows on the XX/XX/XXXX statement. However you wrote to me in XX/XX/XXXX that I had 120 payments left at {$940.00} a month and my estimated interest over the life of the loan was {$32000.00}. On XX/XX/XXXX you still show 120 payments remaining at {$940.00} per month and you estimate my future interest payments at {$34000.00}. That is an increase of {$2500.00} in interest!! How is it possible that the full amount of my interest over the life of the loan is increasing even though I am making payments and no interest is being added because there has been a freezing of interest on the student loan by the Federal government? Point 2 ) In addition I had previously requested, in my email on XXXX XXXX to the XXXX, an amortization schedule showing how my monthly payments are being applied and how the interest is being calculated. What interest rate am I really paying!! I am entitled to transparency. XXXX, a Loan Servicing Specialist responded via letter and writes " We are unable to provide calculations regarding how this payment was calculated '' That is absurd! I need an amortization schedule. Point 3 ) I did my own amortization schedule and based on the principal, payment amount, and 120 months the interest rate was almost 7.85 %!! That is exorbitant and way above current market conditions. I need to reschedule the loan at a lower interest rate or forgiven. Point 4 ) My XXXX student loan was {$80000.00} and you deducted 4.248 % as origination fee and on my XXXX loan of {$20000.00} you again deducted about 1 %. So you lent me {$100000.00} total but you only gave XXXX {$96000.00} a difference of {$3600.00}. You also charged me accrued interest {$1300.00} on Loan # 1 and {$310.00} on loan # 2!! totaling {$1600.00} while I am still in school ( I have not graduated as yet ). Also even though I am making payments my interest seems to be increasing. I needed help to be able to further my career and I am left with a toxic loan that doesn't allow me to follow my dreams. As I am just about to start my career with the tools that I learned at XXXX over the last 2 years, you have really made my life unnecessarily difficult by charging me so much at this crucial time in my career and at an important moment in the history of the United States as well. My income is very low and I am having difficulty making ends meet. I need some large help with the loan repayment. Please respond with compassion by providing me a plan that takes all this into consideration and affords me a way to create a path for success. Thank you XXXX XXXX XXXX
Company Response:
State: TX
Zip: 75230
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Complaints against Salle Mae and Navient SallieMae and NAVIENT XXXX XXXX XXXX PA XXXX XXXX Against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, IL XXXX XXXX From : XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX Attention : CFPB Hello CFPB, The purpose of this letter is to reemphasize those issues XXXX Salle Mae could have prevented it this scammed, fraud, coerced approach and allowed them with this issue in any way that they can. I just dont understand why did they have allowed it instead of preventing it? I want to mention that forbearance is bad because interest continues to accrue and will be capitalized, digging me into a deeper hole. I hope you truthfully find the following letter helpful that there's a reason for this, there's a reason XXXX education XXXX, and it's the same reason I brought this issue to your attention as it was never ever, ever was fixed. It's never going to get any better unless we all tackle the root of the problem together and Im delighted youre doing it as we speak. In Addition, it makes me feel helpless when I look at the student loan balance of more than {$160000.00} from {$25000.00} XXXX XXXX. XXXX, Salle Mae forced, intimidated, threaten me and make me defaulted many times. XXXX XXXX XXXX XXXX XXXX XXXX have come under scrutiny for their high costs and poor outcomes many times. My position with this issue has not altered. It could have been prevented by XXXX, Salle-Mae and now Navient. It looks like to me for many years XXXX, Salle Mae and now Navient don't care or just ignoring, neglecting and undermine this issue instead of preventing it. They ( Citi-bank, Salle-Mae and now Navient ) know that XXXX XXXX XXXX XXXX XXXX target a person like me by offering an empty promise and higher education as part of the American middle class dream. XXXX, Salle Mae could have prevented it this scammed, fraud, coerced approach and allowed them with this issue in any way that they can. Instead was postponed the loan payments, causing the balance to quarto tripled grow even more, would be happy to help resolve and could have prevented it, but it has ballooned to more than {$150000.00} thousands of dollars. Why did they have allowed it instead of preventing it? I've witnessed the whole debt structure is rigged to make sure never going to get out of it. Also, I've enclosed other attached document for your review. Since XXXX XXXX XXXX XXXX has bad reputation, credibility, FRAUD, SCAM regarding loans totals or Interest rates, they should payback to citi-bank, Salle-Mae and now Navient directly. Navient In conclusion I believe XXXX XXXX XXXX XXXX XXXX and financial aid center are directly responsible in conjunction with XXXX, Salle Mae and now Navient the servicer {$150000.00} ( XXXX XXXX XXXX thousands ) for the misrepresentation, misinformation, misleading knowingly and damage they inflicted on me mentally and physically and for that matter I should be forgiven. Because of negligence, misrepresentation, misinformation and bad treatment. XXXX XXXX XXXX XXXX could have prevented it so do XXXX, Salle Mae and now Navient. XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. XXXX, Salle Mae and now Navient could have been prevented it and solve this issue long time ago. Theyve been aware of all this issues for years. I think their position on this issue should change without being bias and unconditionally. I am truly and objectively responding to the curriculums were developed largely by a private individuals and small company that makes materials for workshop companies and motivational speakers for that invalid debt. The school was run largely by greedy selfish people ( middle management who were making XXXX plus a year ) with motivational speaking, sick people with backgrounds who were compensated based on how many people they persuaded to buy additional workshop, classes in XXXX XXXX XXXX XXXX and Financial aid center. Also, when I was there by their coerced approach to visit XXXX XXXX XXXX XXXX and Financial aid Center, they were driving XXXX, XXXX, XXXX and etc. etc. cars but saw me at that time eating two meals most of the time miss meal a day. They should be accountable for this invalid debt. XXXX XXXX XXXX XXXX and Financial aid center were telling lies. XXXX XXXX XXXX XXXX were taking advantage of XXXX, Sallie mae and Navient Bank who made these student loans were irresponsible for this invalid debt to begin with it is also their fault that they were making loans to me believing I will obtain employment in a given career to pay for this invalid debt and notes ( fake paperwork ). I was lied and misrepresented by XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX was a major for-profit school until its collapse many years ago. XXXX XXXX XXXX XXXX ( XXXX ) financial aid office faked my signature until I realized it later. I was shocked and learnt for the first time when I realized what XXXX XXXX XXXX XXXX faked my signature to obtain money from XXXX XXXX, Sallie Mai and Navient now the servicer. I was an innocent person and victimized by XXXX XXXX XXXX XXXX XXXX. Secondly, I would like you to realize and understand that XXXX XXXX XXXX XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. XXXX XXXX, Sallie Mae, Navients parent company doesn't know and understood what's going on behind the scene what XXXX XXXX XXXX XXXX in XXXX had done. XXXX XXXX XXXX XXXX and Financial aid center were putting out bad debt where those lenders took bad risks, where they are also to blame. I believe that they have to be accountable for this reason I'm not please by their misrepresentation and coerced approach. In conclusion I believe XXXX XXXX XXXX XXXX and Financial aid center are directly responsible to pay-back Navient the servicer {$150.00} ( XXXX XXXX XXXX XXXX ) for the misrepresentation and damage they inflicted on me and I should be forgiven. Because of negligence, misrepresentation and fake treatment, XXXX XXXX XXXX XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. Im asking kindly to consider a resolution on this matter soon. I never thought Id be in this situation at my age. Here in I hoping to raise my family in a better future with opportunities and fulfilling dreams. But all I have gotten is misrepresented, cheated by XXXX XXXX XXXX XXXX coerced approach. Very truly, XXXX, XXXX Please see some facts about XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX was suspended from XXXX 'XXXX student loan program after a large number of its students misreported their income. XXXX was reinstated after paying fines of C {$1.00} XXXX and putting up a bond of C {$2.00} million. In XX/XX/XXXX, XXXX XXXX, XXXX XXXX and another graduate of one of XXXX XXXX XXXX Chicago-area campuses filed a class-action lawsuit accusing XXXX of widespread deception, unlawful business practices and false advertising and alleging that students were not being prepared for high-tech jobs. The lawsuit contributed to a 20 % slide in the company 's stock. The class was not certified and the case was resolved for less than {$25000.00} in XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX a graduate of one of XXXX XXXX XXXX XXXX XXXX-area campuses, filed a class-action complaint against XXXX XXXX and XXXX XXXX XXXX Inc. on behalf of students in the post-baccalaureate degree program in XXXX XXXX. The suit alleged that the nature of the program was misrepresented by the advertising. The lawsuit was dismissed and refiled. During the first quarter of XXXX, a new complaint was filed in the same court by XXXX XXXX with the same general allegations. This action was stayed pending the outcome of the XXXX lawsuit. The lawsuits were being settled in late XXXX XX/XX/XXXX, the State of New York settled with three schools that were participating in questionable student-loan practices. XXXX, XXXX XXXX XXXX, and XXXX XXXX in XXXX XXXX were involved with the settlement. XXXX agreed to refund {$88000.00} to students. In XXXX, XXXX was accused of filing false claims and statements about recruitment pay and performance to the government. In XX/XX/XXXX, a lawsuit was filed by a former manager at XXXX which alleged that the college bribed students for positive performance reviews and worked around federal regulations on for-profit colleges. In XX/XX/XXXX, the attorney generals of Illinois and Massachusetts issued subpoenas to XXXX to investigate for violations of federal law and filing false information about loans, grants, and guarantees. In XX/XX/XXXX, XXXX stated that the New York state attorney general 's office was investigating if the company 's marketing violated laws against false advertising. Senator XXXX XXXX 's report on the for-profit college industry revealed that XXXX 's tuition for an associate degree is 10 times higher than at community colleges ; it has a dropout rate of 50 percent ( 60 percent for online students ) within a median of 3 1/2 months ; spending per student of less than {$3000.00} per year on education, about a quarter of what is spent by the XXXX of Illinois ; a CEO salary of {$6.00} XXXX, 46 times more than the president of the XXXX XXXX XXXX ; and evidence of deceptive recruiting of students. Two state attorneys general, Illinois and Massachusetts, are investigating XXXX. Misleading borrowers The Consumer Financial Protection Bureau says that Navient illegally fail [ ed ] borrowers at every stage of repayment. The lawsuit, brought on by the CFPB, alleges that Navient hurt borrowers by providing bad and sometimes false information, not processing payments correctly and not taking appropriate steps to rectify situations when borrowers brought up these complaints. In fact, the lawsuit alleges that Navient purposely made many borrowers pay more on their loans than they needed to, and the CFPB is suing for borrowers to get financial relief from Navients mishandling. The suit alleges that Navient steered borrowers into forbearance over other options, like income-driven repayment plans. Forbearance temporarily pauses student loan payments without hurting your repayment standing, but interest still builds while youre not making payments. That means borrowers ended up paying more in interest because they went through with forbearance rather than saving money and choosing an IDR plan. New Jersey AG files suit accusing student loan giant Navient of 'unconscionable ' practices https : XXXX XXXX blasts XXXX sweeping denials of student loan relief claims as disturbingly XXXX XXXX XXXX XXXX Will XXXX XXXX Cancel Student Loans XXXX XXXX? XXXX XXXX XXXX Internal memo highlights Navient 's alleged hidden agenda with student loan borrowers https : XXXX? soc_src=community & soc_trk=ma
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I wanted to attend XXXX XXXX University, the day before move in they said I needed XXXX $ XXXX tried to apply for a loan but needed a co signer. My aunt co signed ... its been collecting interest since 2008. My student loan has now double, I cant afford to make payments and the only help they offer was to pay the interest that was still almost XXXX $ while the payment is XXXX $ a month. They also asked if I could get help with my payments. I just dont see how I will be able to pay this student loan off.
Company Response:
State: NC
Zip: 27406
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I have confirmed I have not provided authorization for Navient to auto-dial or robo-call my cell phone. Despite this being noted in my profile information I have received numerous phone calls from Navient, which upon answering, a followed by long pauses before the representative responds to me answering the phone. These calls have occurred from XXXX and were received on XX/XX/XXXX at XXXX, XXXX, XX/XX/XXXX at XXXX XXXX, XX/XX/XXXX at XXXX XXXX, XXXX XXXX, XXXX XXXX, XX/XX/XXXX at XXXX XXXX, XXXX XXXX, XXXX XXXX in recent call history from my cell phone. I consider the frequency of these calls to be harrassment considering my account was less than 30 days late and would like their business practices investigated.
Company Response:
State: IN
Zip: 46205
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for student loan forgiveness through the Public Service Loan Forgiveness Program ( PSLFP ) and was denied the loan forgiveness ( XX/XX/XXXX ). It turns out my loans were ineligible. However, I was never given the information that my loans were ineligible even when I spoke with my student loan provider Navient in XXXX when the program began and in XXXX when I called them to switch to an income repayment program and told them I was working towards forgiveness on the PSLFP I was not told, nor could find any information at that time, that FFELP loans were not eligible and the repayment plans I had been on prior to XXXX and after XXXX would never make me eligible for this program. On XX/XX/XXXX when I called Navient after being denied PSLF by the Dept. of Education, that is when they then told me my loans were ineligible. Nothing on my account summary or information of my loans on their site ever said my loans were through the FFELP. Onluy after my call on XX/XX/XXXX did they switch the description of my student loans on my account summary on the online portal. Prior to XX/XX/XXXX it just listed them as " consolidation ''. After XX/XX/XXXX it still said " consolidation '' but they added FFELP on my account summary. Clearly they are giving misinformation to customers and not providing them with the information they need to be able to qualify for these programs. If I had been told in XXXX and XXXX that my loans were not eligible, I could have transferred my loans to a Direct Loan consolidation and then started working towards the 10 year requirement to qualify for the PSLF program. Only finding out now is not only really upsetting because I worked those 10 years towards nothing, but if I switch my loans at this point to Direct Loan consolidation and have to start the clock again, I will pretty much have paid off my loans in 10 years and would not even need the forgiveness program. I urge you to do something about these unethical practices and the misinformation or lack of information student loan services provide their customers on these programs. Clearly it is not in their best interest to have our loans forgiven and I feel that dictates their practices. Given that the DOE has only forgiven 1 % of loans through the PSLF program and there had to be a congressional hearings in XXXX to investigate the practices of the DOE in regards to this forgiveness program, there is clearly some kind of wrongdoing or unethical practices taking place by the DOE and lenders like Navient to prevent people from qualifying for it, whether directly or indirectly through misinformation or lack of information.
Company Response:
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I called Navient customer service on XX/XX/XXXX to verify that I was making a payment in full on my Loan XXXX and I wanted to make sure that Navient did not move the payment in full in the amount of {$1600.00} to the other loan, Loan XXXX which has a much larger balance. I was assured that my payment would be applied as I had entered online on XX/XX/XXXX. On Monday, XX/XX/XXXX, I logged into my account to verify that Loan XXXX was paid in full and LOW AND BEHOLD Navient customer service had lied to me again. The payment assigned to Loan XXXX was moved to Loan XXXX and only the monthly amount was applied to Loan XXXX. Needless to say I was furious and called Navient Customer Service and had to argue with the customer service representative to move the payment back to Loan XXXX and even had to threaten a lawsuit before she fixed the payment. How does Navient keep getting away with these ILLEGAL practices. I also had applied to have my consolidated loans forgiven because I work for the government and have worked for them for 13 years but my loan forgiveness was denied because when Navient consolidated my loan, they consolidate it into a loan that did not quality for loan forgiveness and once again Navient acting ILLEGALLY because I specifically asked for the consolidation that had the potential to be forgiven in the future. I was never given income driven payment option in XXXX when I had lost my job due to an XXXX and almost {$4000.00} in interest was added to my loan. Forgive my loan since I have worked for the XXXX XXXX XXXX for 13 years.
Company Response:
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I attended XXXX XXXX in XXXX. I didn't attend the full 2 years of schooling due to me already having college credits that were transferrable. The school charged me for the full 2 year of tuition with outstanding interest. This school is now close, and I don't have any contacts to get anything resolved. I was wrongfully charged and severely defrauded by this institution. I can not advanced the way that I want to, or make the money that legitimate college graduates make. I still owe as much money for student loans as a person that went to a four year university. This is highway robbery and so unfair to innocent people like myself. I have struggled for years trying to make payments on these loans, and I haven't made a small dent in anything. The interest is so high that I'm paying pennies on the dollar on the principle of the loan itself, and the bulk is going on interest. The total loan that I still owe is over {$38000.00}, in which I have been paying since the year of XXXX until now. The interest on this loan is just that much! This is outrageous! This school has been closed down for years now, so there is no one who I can contact to try to resolve this matter. I have tried making all kinds of arrangements with my loan officer, but nothing is working for the betterment of me and my family. I believe that I should be forgiven for these loans completely, because I have been mislead, taken advantage, and completely defrauded by this unprofessional for-profit institution. I know that I'm not the only person that is in this situation with the same institution. Please help me with this major situation.
Company Response:
State: TX
Zip: 76123
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Have been trying to get a income repayment plan with Navient. From XX/XX/2020 to present i have received 6 different amount to repay. {$370.00}, {$170.00}, {$290.00}, {$140.00}, {$180.00}, and {$110.00}. We only bring in {$2900.00} a month. I had spoke with them and told them we need the lowest payment. We can not afford alot we have other bills. I was told that was not their problem. After all of it we are now back up to {$180.00}. I have asked for the formula that is used to calculate the payment. They refuse to give it to me and said I wouldn't understand. I told them that we could do the {$110.00}. I was told to resubmit my paper work and they would lock it in. 2 weeks later it came back at {$180.00}. I tried calling to speak with a supervisor. They refuse to allow me to speak with one.
Company Response:
State: WA
Zip: 98022
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A