Date Received: 2017-10-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I started having a big problem when the economy was very bad because I am XXXX XXXX and a XXXX XXXX. This loan is a second mortgage. I have been able to work out a solution with my first mortgage of which is XXXX. Every time I tried to work with M & T they wo n't work with me. I had to file an emergency bankruptcy to stop the last sale which was on XXXX XXXX XXXX.I also made a mortgage payment to them and they accepted the payment. When I tried to pay again they would not accept my payment. Now I have another sale date XXXX XXXX XXXX and my first mortgagee does not know anything about the sale date. I told them about it today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11793
Submitted Via: Web
Date Sent: 2017-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, I faxed a payoff amount request for Account XXXX. XXXX, XXXX XXXX Property Address ) to M & T Bank. The inquiry was faxed to the payoff fax number listed on my latest statement ( please see attachment ) to M & T Banks XXXX Department. In my correspondence ( please see attachment ), I informed M & T Bank that I was requesting the loan payoff amount associated with my loan ( Account No. XXXXX ) ; however, I still have not received any type of response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2017-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, I submitted A Qualified Written Request for Account No. XXXX, XXXX XXXX Property Address ) to M & T Bank. In my correspondence ( please see attachment ), I informed M & T Bank that I was making a qualified written request under Section XXXX of the Real Estate Settlement Procedures Act ( RESPA ) and that I was requesting the following documents associated with my loan ( Account No. XXXX XXXX : XXXX ) Appraisal XXXX ) Copy of Contract for Deed XXXX ) Copies of Property Inspections XXXX ) Escrow Statements / Annual Accounting Statements XXXX ) Homeowner Insurance Payments Paid by Loan Servicer XXXX ) XXXX Dues and Special Assessments Paid by Loan Servicer XXXX ) Loan Assignments, Loan Servicing Documents, etc. XXXX XXXX Foreclosure Notices, Notices to Cure, Acceleration Notices, etc. I informed M & T Bank that under Section XXXX of RESPA they were required to acknowledge my request within XXXX business days and that they must try to resolve my issue within XXXX business days. However, I still have not received any type of response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2017-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Violation of my individual ( rights ) due process in banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2017-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a mortgage with M & T Bank, which was modified by a HAMP in XX/XX/XXXX. My mortgage account is reported as past due 30 days for XX/XX/XXXX ; past due 60 days for XX/XX/XXXX ; and past due 120 days for XX/XX/XXXX & XX/XX/XXXX & XX/XX/XXXX & XX/XX/XXXX. In fact, I was in a HAMP Trial Payment Plan during this period, made every payment as agreed and have never missed a payment since. Despite assurances from XXXX XXXX, which processed the HAMP modification for M & T, that I would not be reported as late, M & T continues to report all these HAMP trial plan payments as " late ''. I have filed disputes with the three major credit reporting bureaus, which refuse to correct the reporting because M & T refuses to change its position. In accordance with XXXX XXXX guidelines, the loan should be reported as paid as modified. See, page 5 of XXXX XXXX Publication 800 for servicer instructions re : credit reporting of modified loans which states that HAMP modified loans should be reported as being paid as current, but on a modified payment if payments are made by the XXXX day of each month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89521
Submitted Via: Web
Date Sent: 2017-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX XXXX, XXXX, I noticed a fraudulent transaction on my M & T checking account. I was charged {$1000.00} by a company I have never heard of called XXXX 's XXXX Fix. I immediately called the customer service line, and was told by the representative that the transaction did look suspicious, and that my card would be replaced, and the funds given back to me. On XXXX XXXX, I received a letter from M & T Bank, saying that the transaction was not fraudulent, and that they were taking the {$1000.00} back from me. I immediately called the customer service line, again, and was told that my card number, cvv, and signature were used in the transaction. Note that the card was not present for this fraud. The representative then told me to submit my work time verification, because I was at work on the day of the fraud, and an affidavit disputing the transaction. I was told if I did this then the case would be reopened. I had submitted the time sheets with a formal affidavit to dispute this fraudulent transaction, and have not heard from M & T Bank since. At the time of the fraudulent activity at XXXX 's XXXX Fix, I did not own a vehicle. M & T has since threatened to close my account and give me a " unsatisfactory '' on my record because the fraud has left my account negative. This transaction is not legitimate, my money was stolen, and M & T Bank is choosing to threaten and attack me because I am an individual. They have done nothing for me, and have sent me no reply since I have sent them the documents they have requested. Please help, thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2017-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Daughter was about 4 months behind on her home mortgage payment. When I found out about it. I contacted her mortgage bank. I inquired as to the amount required to bring the loan back to current status. The Bank XXXX M & T Bank Correspondence Address : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX The amount on the statement was XXXX $ mailed to her. Talking to a XXXX XXXX from M & T Bank. He told the actual amount needed to bring the the mortgage back to current was XXXX XXXX This amount includes 4 months of back payments, plus the next month payment of XXXX $ for XXXX of XXXX. So I payed XXXX on XXXX XXXX XXXX by Electronic Bank to bank transfer directly from my checking account. Each monthly payment is XXXX XXXX Either Friday XXXX XXXX or Sat. XXXX XXXX my daughter gets another Mortgage statement from M & T Bank. It states she owes one back payment plus the payment for XXXX. This is not correct, because the amount to bring it to current status was already paid in full. Days earlier.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2017-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am writing to report actions taken by M & T Bank that have had a devastating impact on my credit report. My only request of M & T has been that they remove and/or retract their negative entry from my credit report, as I believe it was made unfairly. I primarily bank with a different banking institution and issue payments to all creditors from my that checking account. I previously banked with M & T Bank and also have a HELOC with them for which I make a monthly payment. After switching to a new bank, I continued to use my M & T checking account as a means for transferring funds in order to make my HELOC payment ( first, a transfer from my primary checking account to my M & T checking account ; and then an internal transfer from my M & T checking account to my M & T HELOC account ). On XX/XX/XXXX, I called M & T to report that my checkbook had been stolen. The representative that I spoke with ( XXXX? ) asked if I wanted to close the account. I very specifically told her that I did NOT want to close the account because I transfer funds to the account monthly to make my HELOC payment. I explained that I dont actively use the account for writing checks and asked that they just prevent any checks from clearing the account. The representative assured me that everything was in order. But apparently this was not the case, because the checking account was locked down. And this was done without my knowledge or consent. On XX/XX/XXXX, I logged in and noticed that I had new internal TRANSFER UNSUCCESSFUL messages. When I reviewed my payment history, I could see the payments for XX/XX/XXXX and XX/XX/XXXX had not processed. On XX/XX/XXXX, I called M & T and spoke with XXXX in the HELOC department. She explained the transfers had failed because the account had been locked down after I reported my checkbook was stolen. I received no external emails or voice messages from M & T about missed payments ( however, M & T does send me external messages when my estatement is available ). On XX/XX/XXXX, I made a payment for the full amount due. The lock down that was placed on my account allowed funds to transfer into my account, as usual. But it prevented the transfer of funds from my account including the internal transfer that I had in place to make my monthly HELOC payment. ( To put it another way, M & T prevented M & T from paying M & T! ). And as a result, the payments for XX/XX/XXXX and XX/XX/XXXX were late and I was reported late to the credit bureaus. On XX/XX/XXXX, I met with a manager in my local branch to discuss the matter. He advised me to call M & Ts general customer service number and submit a dispute. I called M & Ts customer service number and requested an in-person meeting with someone in management to discuss the matter, but was told I would first need to submit a dispute to their collections department. I consented to this, but asked that I be allowed to meet with someone in person to discuss the matter if it were decided that my request would be denied. One week later, I received a letter stating M & T had reviewed my dispute and it was determined that M & Ts reporting of my late payments were accurate and no change would be made. On XX/XX/XXXX, I called M & T customer service and asked to speak with a supervisor. I was connected to a supervisor ( XXXX ) and explained the situation. And, again, I asked to speak to someone in-person regarding the matter. During our conversation, her comments implied that her mind was already set. She questioned me on whether I had bothered to log in to my account and check to make sure the payments were being made ( admittedly, I did not because this is not an account I actively use and I had every reason to believe a reliable payment process was in place ). She implied ( at least twice ) that I should have known a hold on the account would affect transfers from the account. I corrected her each time and reminded her that I was never told a hold or a lock down would be placed on the account. I further explained that : 1. I made it very clear to the representative that I dont actively use the account, but needed to leave it open because thats how I make my HELOC payment ( and I explained my transfer setup ). 2. I specifically asked that they just stop checks from clearing the account. Nothing more. 3. At no time, did the representative tell me this would cause any problem with making my HELOC payment. 4. In my opinion, if the representative KNEW I was using this account to pay my HELOC, then it was her responsibility to inform me if there would be any problems regarding this process. XXXX continued to seem resistant to my defending arguments, so I asked that the the phone recording be pulled and reviewed. I also asked if I was entitled to a copy of the recording and was told no. A few hours later, she called me to report that she had pulled and reviewed the recording. The result : Although I had told XXXX that I did not want the account closed because I use it to pay my HELOC, XXXX did tell me this would prevent all debits from the account, and I should have known this would include internal transfers. Therefore, M & T stands by its decision regarding their actions. I disagree with this assessment. In hindsight, I now recognize that a transfer is a debit. But I disagree with the assessment that I should have known, given the circumstances. Transfers and debits are usually considered separate types of transactions in personal banking. Theyre labeled differently in statements. They have separate sections in online banking for setting up automatic transfers and payments ( which are listed as debits ). And considering I made the representative well aware that I use the account for transfers, she failed in her responsibility to inform me that this would have any negative consequence on that process. My checking account should not have been locked down. I did not authorize that any action be taken other than not allowing checks to clear my account. And I believe my intent was very clear based on the phone conversation. The impact of this has cost me thousands of dollars. I was actively trying to refinance in order to consolidate debt. But, the drop in my score ( from XXXX to XXXX ) has been devastating financially. As a result, I was denied two loans that were pre-approved just weeks earlier. I have always made every reasonable effort to meet my financial obligations in good faith. A review of my checking account history for the last several months will reflect that Ive had the necessary funds to easily meet my obligations ( I am providing copies of my bank statements for your reference ). Once again, I respectfully request that M & T retract the negative entries on my credit report, in order to help restore my credit. And I thank you for any assistance you can offer regarding this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: jumping to few months back XXXX XXXX XXXX ) ... rather beginning the story from XXXX. around the month of XXXX i had contacted M & T Bank customer service regarding why i got enrolled into forced escrow program. was told because they paid the back taxes, i told them i paid them and sent the proof of payments via email to the email they provided me. then another call i made to follow up regarding how the increase is was too much for me and again, why did it go into escrow?!? rep told me : " oh if you send {$530.00} and request to be removed via email to the same email address, it will be removed from escrow and then you 'll be responsible for taxes '' i said - " fine ''. no resolution and then i received a statement with a balance of {$5200.00}!! i called again and was told to send an odd amount of {$750.00} on XXXX and went to a local branch and made cash payment. at the branch had to call customer service with the teller because the teller had know idea what to do with the payment. customer service explained it to her and took my payment. still did not remove me from escrow. called after day to confirm the payment and still no help and then was transferred to home owners assistance program. i explained the hardship situation to the guy and the guy said " sorry there 's nothing we can do. '' my mortgage jumped from {$1900.00} to {$2500.00} which is a {$600.00} increase that i ca n't afford because of the forced escrow program without any notification. my tax XXXX gross income was {$54000.00} struggling to survive with other expenses and life. i 'm sacrificing money to go to M & T bank mortgage because i do n't want to go into foreclosure. XXXX XXXX i went into XXXX XXXX and i do not have health insurance because i ca n't afford it. i am going to get hit with approx $ XXXX XXXX bill and do not know what i 'm going to do. on another note : i 've also called a few times last year to ask to reduce my 6.25 % interest rate and again was told there 's nothing they can do i guess if fine with the escrow program but i need help to reduce my payments so i can continue to live at my home. i 've asked on multiple calls what can we do and continued to say " there 's nothing we can do '' or " when you go into default, then maybe we can help '' which i do n't want to do to jeopordize my credit which i 'm slowly re-building. hope you can help? thank you in advance, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 069XX
Submitted Via: Web
Date Sent: 2017-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-09-23
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Hello, I signed up for an M & T Bank Checking account on XXXX/XXXX/XXXX with the promotion code XXXX. The mailer stated that I would receive a promotional {$200.00} bonus upon a direct deposit of {$100.00} to my checking account by XXXX XXXX, XXXX. I have met the terms of the offer by making the direct deposits to my account. However, I have not received the {$200.00} bonus as advertised. I reached out to M & T bank on XXXX/XXXX/XXXX in regard to the {$200.00} not posting to my account. I received an e-mail back from XXXX from M & T Customer Service stating that I am not eligible for the offer since M & T Bank claims that my name was not included in this offer. This is unacceptable. Nowhere in the terms of the signup offer does it say that I would not be included. M & T is not holding up their end of the agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2017-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A