Date Received: 2017-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have mortgage with the M & T Bank for our property located on XXXX XXXX XXXX, XXXX XXXX, CA XXXX. We paid {$150.00} more with our XX/XX/XXXX mortgage payment for the shortage in the Escrow account. My wife called M & T Bank and asked them to deposit this additional amount of {$150.00} to the Escrow account. But they did not deposit this amount in the Escrow account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2017-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My mortgage company has held/stolen {$89000.00} from me since 2013 and has failed to ever report this lump sum which was an overpayment of what was my principal balance. I am due a refund on the overpayment, I have tried numerous times to resolve this and they continue to lie and get away with it. My credit has suffered and I have experienced emotional distress. Four years is too long. Their attorneys have my money listed as a suspense amount, and even with that error-they at least have a better account of my not owing the fraudulent amount M & T Bank continues to report. I do n't owe them a dime, they owe me money and have gotten away with many violations of Dodd Frank/RESPA Acts including : pyramiding late fees, force placed insurance costs on vacant land that requires non, escrow mismanagement, misapplied payments and it goes on ...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2017-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have filed a complaint with M & T mortgage ( Complaint number : XXXX ) which I am awaiting response, but I would like to add important additional questions for response to that same complaint number : Why did M & T rewrite the Note/Promissory Note on our loan change, but appears to clearly kept the same original extended adjustable interest rate repayment part in the Note, etc., but did not keep the MATURITY DATE THE SAME ( caused a payment from 15 year payoff to a 30 year payoff ). Why not make other adjustment to adjust the monthly payment ( like lower the interest rate ). Why are the ( Loan Servicing form ) created for the Promissory Note change and loan change not signed by any employee from the bank ( i.e. XXXX XXXX, Vice President of XXXX XXXX XXXX , XXXX, as Servicer, whose address is XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, FL XXXX. But their is no signature. XXXX and M & T mortgage should have all these copies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2017-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I lost my job in XX/XX/XXXX. My loan was with XXXX XXXX XXXX. I applied for a forbearance and was approved for the forbearance which started XX/XX/XXXX and was set to be completed in XX/XX/XXXX. I made every payment on time and XX/XX/XXXX I received a document to do a updated review for my permanent Loan Modification. In this process I was repeatedly asked to resubmit documents that I already submitted several times. I begin to fax to 3 different fax numbers to ensure my documents were received. From XX/XX/XXXX till XX/XX/XXXX I calling just about every week to get an update on my account but to no avail. Finally, I received notice online that my account had been sold to M & T Bank ( right in the middle of the Loan modification ) and that I was only able to speak to M & T Bank about my mortgage. I called M & T Bank and they stated that they did n't have any information and would not be able to speak to me at that time. In XX/XX/XXXX, I received a call from XXXX at M & T Bank saying he was my single point of contact for my mortgage. They asked me to send my information AGAIN. I sent all my information to them again. After several submits of the same information, I was notified that they finally have received my information and they had everything they needed to start my XXXX XXXX XXXX. They stated that it would take up to 30 days for me to hear back. I Called every week to follow up on the updates. Every week I was told " we are still waiting ''. Finally, I received a call " Congratulating me on the Loan Modification Approval ''. I then received another call stating that I had some title issues that needed to be cleared before they can finalize the Loan Modification. I asked them what did they mean and they stated that " there are liens on my Title and they needed to be cleared ''. I called XXXX County and was informed that there are no Liens on my property. I then called M & T Bank back and asked them could they give me more information about the liens and they said they could only give me names and ID numbers. They stated they could n't not send me a print out via email as it was against their policy and they also could not upload it electronically so I would be able to see it when I log in my online account with them. They stated that the only way to get it was to wait for it to come " Snail mail ''. The problem with this is that : the time that they gave me to get everything resolved was from the time they mailed the letter to me. I had to wait 6 days before I received the letter in the mail that gave me in detail of what I was suppose to look for and clear up. This was the first unfair stipulation that was put on me due to the time I was givento resolve the issues. I looked for the information at the county clerk and discovered that 2 were Abstract Judgements and one was Child support arrears in which I am currently being garnished from my pay with my current employment and it included additional pay to address the arrears. The attorney general is also offsetting my tax returns to address this. Not know what to do next. I called my attorney and he told me that None of the abstract judgements nor the child support arrears affect my Title. I called M & T Bank back and let them know this and they stated that they wanted me to send in a " Customer Statement of Information ''. I sent that in after consulting with my attorney again so I would send it back completed correctly with the supporting documentation. When I responded by submitting my Customer Statement of Information ; it contained acopy of the 2 Abstract Judgements and the Child Support information. Clearly on the Child support information it states " This lien is only to be valid and attached to all NON EXEMPT Property '' In the state of Texas my home is a Homestead Exemption and this would not affect my Title. The same goes with the 2 Abstract Judgements. I enclosed the Texas Property Codes that support my claim. When I sent this in ; I was told several times to email it. However, they were stating that they were not receiving it. This went on for 3 days before I asked for a fax number and sent the email and the fax. They then stated that they received the information and was sending it to the " Title company ''. At this point, I had lost more time by doing the same work over and over again for 3 days. I then had to wait for 6 days before I received and answer back. The reply was : " XXXX XXXX we still require you to clear these liens before we can move forward with your loan modification and if it is not completed although you have an approved loan modification we will still cancel it and you are at risk of foreclosure ''. I let them know that my title is clear and they responded that " The liens and abstract judgements are against me as the individual and since I am the borrower they attach to the title '' I let them know that this was incorrect information and they really need to look back into this. They told me they had already reviewed everything I submitted and this is their response. I asked them : " IS M & T BANK SAYING THAT THEY ARE NOT GOING TO RECOGNIZE TEXAS PROPERTY CODES AND REGULATIONS ''? They stated that they do n't know anything about the Texas Property Codes and I would have to address this or beat risk of foreclosure. I sent them the Texas Property Codes in Paper format so they could review it and see it. Even with this they are stating that " They will not recognize this and comply with it '' I then askedto speak to the Supervisors and I asked for a specific name in which I was informed by 6 different Customer Service Reps that they are not allowed to give the email to specific people. They only gave me a general email and said when they get to it they will address it. The problem that I have with this is : I have a deadline to get this resolved according to M & T Bank and if they do n't respond in time. I am at risk of Foreclosure or having to completely start over again. I was on the phone for over 3 hours going in circles and was finally told that : " M & T Bank does not have a Corporate number in which I could call as they do n't have anything to do with the Loan Workout Department ''. I searched on XXXX and was not able to find a sufficient number or email. I called the number I found and was indeed redirected to the same department only to get told that " they have already told me what they needed to say and was there anything else they could help me with '' as to get me off the phone and I was really wasting their time. At this point, I am very frustrated in the way I have been treated as a proactive consumer. When I knew my situation had changed I immediately notified my lender. I am a XXXX XXXX XXXX veteran and this is very frustrating for me when I have do n't everything I was asked only to get Approved for the Loan Modification to be told that it can not be done over issues that do n't apply to my situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2017-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XX/XX/XXXX M & T Bank is reporting that I paid {$2900.00} per month for an outstanding loan, and it 's keeping me from getting approved for loans or any consumer credit. XX/XX/XXXX XXXX XXXX XXXX {$2500.00} is showing revolving credit, this account was satisfied and closed out in XX/XX/XXXX it 's still being reflected on my credit report. I disputed in XX/XX/XXXX and was advised it was removed. XX/XX/XXXX XXXX XXXX account was disputed, and satisfied still being reflected on my credit report. XX/XX/XXXX M & T Bank {$1100.00} was satisfied in XX/XX/XXXX still being reflected as a negative result on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20874
Submitted Via: Web
Date Sent: 2017-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was offered a promotional credit of {$250.00} by M & T Bank for opening a new checking account in XXXX , 2017. I believe I received this offer by direct mail, but I have since destroyed the solicitation assuming the credit would be granted in good faith. After several conversations with M & T Bank I am confident they are aware of the promotion and it was not a third party scam. I opened this account and met all criteria ( that I am aware of ) to receive the promotional credit. Conditions involved qualifying direct deposits within a certain period, etc. I am also aware that the account will need to be open at least 180 days from setup date in order to avoid penalty if the promotional credit is given. The account was opened XXXX XXXX , 2017. Qualifying direct deposits were made to meet offer criteria. I phoned customer service after qualifyin g direct deposit to inquire about timing of the promotional credit. I was told by an agent that the credit could take up to 90 da ys ( 3 statement cycles ) to process. After 90 days ( late XX/XX/XXXX ) I once again called M & T to inquire about the promotional credit. It was during this phone call I was told by the agent that because at time of account setup ( online ) I did not enter a corresponding promotional code that I would not be entitled to the promotional credit benefit. I asked the phone agent to escalate this issue and he had stated that the issue could only be remedied at a bank branch. I immediately traveled to a nearby branch where I was met by a service agent who confirmed my account, took my information and told me that she was unable to correct this issue, but could initiate a complaint. I believe that M & T Bank could have easily ( at time of prior inquiry ) told me of the issue so I could take steps to remedy because I had specifically contacted them to inquire on status of the promotional credit. Whether willingly or not, I believe M & T Bank is withholding these funds as promised in their promotional materials. At the very least, M & T has misrepresented this offer or have purposely made it difficult for consumers to receive this credit as advertised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2017-07-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: M and T bank sold my mortgage. I in error sent an electronic payment to them instead of my current mortgage company. M and T took the money, when I realized the error and called them it took multiple calls over 5 days, including escalating to supervisors to try to find where they put the money. They refused to do a conference call with my bank to figure out a way to prove they took the money, they refused to confirm they received my documentation proving this, all because I do n't have an active account with them. They then told me they sent the money back to my bank but could provide a tracing number to prove this. I then forced a conference call, was told they would call back with the tracing number, then they called and said they realize they still have the money, they were looking under someone else with the same name. They were unable to explain how they have someone with the same exact name who accidentally sent them the same exact amount of money on the same date from the same bank. They then reported they could only mail a check the next day, they could not electronically transfer the money despite trying to tell me that they had previously done an electronic transfer. When the money had n't arrived 11 days later I called to find out they had n't sent it the next day as agreed, but rather 8 days later. This was a clear attempt to keep money they knew was n't theirs, and completely unethical behavior for anyone but especially a bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2017-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On Sunday XX/XX/XXXX I received a call from M & T Bank 's Fraud Department advising me my checking account has a recent charge for {$41.00} and asked me did I authorized the charge. I advised no I did not and the representative stated the account will be close due to fraud, a credit would be given to me for {$41.00} and the {$39.00} overdraft fee would be waive, a new card will be sent, and I would also receive a form to complete to explain the fraud activity as not my own. On XX/XX/XXXX I received a letter stating the provision credit of {$41.00} would be deducted from my balance since I did not send in the fraud form. I did not receive any fraud form in the mail. I called again and a represent stated an email would be sent the fraud department asking them to send another form and not to deduct the {$41.00} from my account on XX/XX/XXXX. However the charge was still deduction and when calling on XX/XX/XXXX the representative said the {$41.00} can not be added to the balance on my account until the fraud forms are received. Its to my understand that when a person is notified by the bank of fraud activity the fraud charges are the customer 's responsibility and there is a 60day review time before a final decision is made. M & T bank did not give me 60days. They initiated the call since there system recognized the fraud activity yet I am being penalized for being a victim of fraud. I did not order any magazines not did I authorized any reoccurring charges on this account with M & T. Can some assist me with the matter. I am asking for the {$41.00} to be added back to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-23
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: On XXXX XXXX, 2017 I had an 18 Month CD mature at M & T Bank. The Branch I use is in XXXX XXXX, XXXX XXXX, NJ. The CD originally started with XXXX XXXX XXXX XXXX which was acquired by M & T Bank. The account balance of the CD was {$5500.00}. Last month ( or the month before ) I received a renewal notice telling me the CD was coming due but that the rate I could be paid on renewal had yet to be established, hence could not be disclosed. On Saturday, XXXX XXXX I received a renewal notice in the mail dated XXXX XXXX which disclosed the CD ( Account Number XXXX in the amount of {$5500.00} ) had been renewed for another 18 months at a rate of 0.1 %, which is ridiculously below market. On Monday XXXX XXXX, I visited the XXXX XXXX XXXX XXXX XXXX XXXX to close the CD and spoke to Branch Manager XXXX XXXX who processed the CD Closure and charged {$52.00} in interest forfeiture fees and penalties. I told her that this amount of penalty sounded excessive given the late notice on the new rate and the fact that the new rate would only yield me {$5.00} per annum in interest income. She did n't really reply to that but said I could have closed the CD within ten days of renewal or before renewal to avoid the penalty even though I did not receive notice of the rate until 24 days after the renewal. She was very nice but essentially I gathered she was powerless to be fair about this so here I am. The Bank Official Check I left with was number XXXX for {$5500.00}. I am writing to you to try to get help for myself and the countless other people who were given penalties I deem to be excessive given the circumstances.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2017-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I keep having issues with my ATM card not working. Declines at ATMs with plenty of funds. Customer service is less than 12 hours a day. Absolutely unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07030
Submitted Via: Web
Date Sent: 2017-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A