Date Received: 2023-10-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: They claim that biometrics is the way the way my card was used but I know for a fact that isn't the case because I found my phone but not my card and the last time I used my virtual card I wasn't able to
Company Response:
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/2023 I opened a checking & savings account with Chase bank. XX/XX/2023 I was notified that my account will be closed with no notice as to why & the remaining funds in my account will be mailed to be by check XX/XX/2023 I reached out to chase bank in regards to the exact date in which my check shall arrive XX/XX/2023 I reached out again doing a follow up on my funds to which I was told there was no information to give me that I did not already know and that I would just have to wait the full XXXX business days XX/XX/2023 I reached out again to inquire about my remaining funds not arriving by the date given to me & reminding the banking team that it has been well over XXXX business days by this point to which the associate responded by telling me that I now have to verify a few things in regards to the initial paycheck that was deposited into my account this is an extremely time sensitive matter in which I have been more than cooperative although I am being mistreated throughout this ordeal this will be the second time with Chase banking that I have been a victim treated as a suspect and I just do not believe that is a professional way to conduct business.
Company Response:
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 i received XXXX payment from XXXX XXXX XXXX and on XXXX XXXX, 2023 i received from XXXX payment from XXXX XXXX XXXX and XXXX XXXX XXXX XXXX These three people are scammers and they filed against me from different banks claiming i am the scammer who called them to send money thru XXXX. my bank and XXXX company without any notice to me send back XXXX dollars to one of the scammer. these scammers use XXXX XXXX app service and to buy usdt XXXX dollars and got their XXXX usdt tether dollars by sending money thru XXXX. once they got their XXXX they know if they group dispute the charges they sent thru XXXX, they can their money back and they did and got their money back. i called my bank they explained to me what happened because its several people doing dispute charges they decided to close my bank account permanetly with me and the money they sent back to one of the scammer is nothing to do with them but it is XXXX 's decision to reverse credit back to the sender without any notification to me. i tried to call XXXX and they dont receive any calls there is no customer service. i called my bank so many times and all reps wash their hands and gave me a wrong number to file dispute charges which is their own bank and never return my request.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Chase debited {$3000.00} from my checking account today ( XX/XX/20 ). I received an alert of an overdraft. When I called customer service, the representative acknowledged the charge and gave me the impression he was familiar with the name on the debit. ( this has happened to me once before, and I was informed it was someone paying their mortgage, same name on the debit ) he transferred me to a claims person who stated they could not cancel the charge even though they knew it was inaccurate she then advised me to close my account and that it would take anywhere from one to three business days after they let the charge settle for the money to be returned into my account. I asked for my claim to be escalated because I could not wait that long for the money ( again, the account is overdrawn by over {$2000.00} ). I was transferred to an escalation representative who then told me the same thing that there was nothing they could do for me. About 4 hours later I called a different corporate Chase number had to tell my story to the operator on the phone to request to file a complaint she then transferred me to a supervisor and he told me that he could not help me and then I was in the wrong Department transferred me and then on hold there was over 20 minutes hold time. It was Friday just after noon when I got the alert. Presumably the charge would settle in the next day so I am meant to have my account in the negative until XXXX next week? That's XXXX days from today.
Company Response:
State: TX
Zip: 75093
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Chase Bank won't let me access my account without signing some new agreement that says they're not responsible if money is stolen from my account while on they're watch. Also won't let me access online accounts with signing an agreement that basically gives them the power of attorney over my accounts.
Company Response:
State: TX
Zip: 756XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Dear Consumer Financial Protection Bureau, I hope this email finds you well. I am writing to bring to your attention a concerning issue I have encountered as a customer of Chase Travel, a division of JPMorgan Chase. My name is XXXX XXXX, and I am deeply dissatisfied with the service provided by Chase Sapphire Reserve, which is under the jurisdiction of your esteemed organization. On XX/XX/XXXX, I made a flight booking with Chase Travel, departing from XXXX to XXXX XXXX on XX/XX/XXXX, with a total cost of approximately {$48.00} ( equivalent to XXXX Chase Travel points ). However, unforeseen changes in my travel plans led me to reach out to Chase Travel, seeking a resolution. I specifically requested assistance in the form of a refund, the ability to change my trip, options for future travel, and information regarding my Chase rewards points. To my dismay, I was informed that none of these benefits could be extended to me, with the type of ticket I had purchased cited as the reason. I have reviewed the policies and rules presented on the Chase Travel website, which indicate the following : 1 ) Changes or Cancellations If a reservation was made more than 7 days prior to the travel date, cancellation is allowed before XXXX XXXX Mountain Standard Time the day after booking, with a full refund of the base fare and taxes and no airline-imposed cancellation fee. If a reservation was made 7 days or less prior to the travel date, only certain airlines permit free cancellation and a refund of the base fare and taxes until XXXX XXXX Mountain Standard Time. XXXX ) Refunds i ) The ticket I purchased is non-refundable. ii ) Some non-refundable tickets do not allow any changes. Some non-refundable tickets can be applied ( for a limited time ) toward future travel, but all changes to your itinerary may result in a fare adjustment and will incur a per-ticket airline change fee. Airline Fare Rules can be viewed online on your Trip Confirmation page. My concern lies in the stark disparity between the policies and rules as advertised on the Chase Travel website and the information I received from their customer service. I believe that I am well within the permissible timeline for changes and cancellations based on the policy presented to me during the booking process. This inconsistency has left me feeling deceived and frustrated. Furthermore, the information I received contradicts the details provided on the website, which is disheartening and raises concerns about false advertising and misleading descriptions during the booking process. I am puzzled as to why Chase has not taken the initiative to update its current policy and ensure accurate representation on the website. I kindly implore the Consumer Financial Protection Bureau to review my case and assist me in obtaining the relief and benefits I initially requested. It is crucial for the trust and credibility of Chase Travel 's brand that customers receive the benefits they are entitled to, as per the policies they have in place. I trust that your organization will take this matter seriously and consider taking action against Chase Travel for providing false or misleading information to consumers. At the very least, I hope your intervention will lead Chase Travel to update its website information, preventing future customers from facing similar issues and disappointments. I appreciate your prompt attention to this matter and eagerly await your response. I am seeking a fair resolution that aligns with the expectations set by Chase Travel 's brand and the policies they have in place. Thank you for your assistance in addressing this matter.
Company Response:
State: CA
Zip: 90012
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I just noticed a hard credit inquiry from Chase Bank on XXXX XXXX XXXX There was no direct benefit or authorization for Chase Bank to access my personal information.
Company Response:
State: IN
Zip: 46256
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: the company continues to state this account belongs to me it does not andx was taken out by my father without my permission
Company Response:
State: CA
Zip: 943XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I deposited my check and it's verified and then But not through their system so they put a hold on my rent money check and now Im homeless because they chase bank won't call the number to verify the check only looking up the number they say if they look it up and it doesn't show I can have my legitimate check
Company Response:
State: CA
Zip: 93552
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Chase bank cut off access of me using my cards knowing its my own credit that was granted for life, liberty and pursuit of happiness. They also never applied the presented securities to my account creating mail and security fraud. They withheld me from achieving excellence with my credit since banks dont loan money via XXXX and denied me a credit increase, which is eminent domain. The law states that anything over {$1.00} can be claimed and redeemed, which my rights were also denied.These unlawful actions are a breach of contract.I demand compensation and accounts be fixed and in good standing with unlimited access.
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A