Date Received: 2023-10-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I took 3 month vacations on XX/XX/XXXX, when I back to XXXX on XX/XX/XXXX, when I login in my account, my account is disable, I cant even login in my account! Then next day I called chase bank, they told me my account its been shut down, I ask them why? They been told me they can closed my account for any reason any time! Im so confused, I have not do anything, why they closed my account! I feel so sad, I really wan na know why they closed my account! I have one personal account, the other one is join account, I was open with my gf toghter! please help me find out why they closed my account! Thats really ridiculous, I did not do anything wrong why they do it! Thanks
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX, while on the computer a notification popped up informing me that my computer has been compromised. There was a XXXX notification. I called the number. The person I spoke with told me that my phone, computer and bank information was exposed. He said that if I use my phone that the hackers could hear everything. I needed to contact the bank. The technician said that he can call them on a secure line. Which he did. I spoke with who I thought was customer support. The person acted like he really was from the bank. This person informed me that my account was being hacked by someone who was ordering XXXX worth {$2000.00}. This person said that it appears to be an inside job. He told me that i had to go to the bank and transfer my money into a secure bank account. Which he provided all the information, for an account in XXXX XXXX. The amount was {$23000.00}. The bank sent an email informing me that they will not replace my lost even though they had time to stop the transaction. They stated that I iniciated the transaction. Which makes it look like I was part of the scam. I contacted the fraud department and filed a claim. I have yet to hear back from them. I called the bank and the person I spoke to said that the case is closed. I did not receive a hard copy of the case being closed.
Company Response:
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: Dear sir, Today, on XX/XX/XXXX, I happened to check the credit card, which your company must have provided. In the morning on XX/XX/XXXX, I had found out the illegal usage on my previous bank credit card ( XXXX XXXX XXXX XXXX ) twice ; therefore, this credit card was closed immediately through your company website. I enclose the document, which has sent to Bureau of Consumer Protection on XX/XX/2023. When I opened the website this morning, I found out that there were several transactions on the closed account with XXXX purchases, which I dont recognize at all because there is no transaction history on my XXXX account side. I enclose all printouts of these illegal JP Morgan Chase Headquarters and the proof of XXXX non-existing transactions. While I checked all illegal transaction records on your company site, I realized the card ending number was different, which ending XXXX. Since I have not received my replacement credit card from your company and your company site indicated somebody used my supposed-to-be new credit card, I sincerely imply the possibility of thief of this card. I, also, enclose the proof I ordered my new usable card, which is usable safely, legally, and ethically by me. Sincerely,
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently deposited a check into my business account for XXXX XXXX XXXX of approximately {$78000.00} from one of my regular payors. There is absolutely nothing unusual about the check, and it matches all other checks from the same payor that are regularly deposited to the account. The bank initially indicated a hold of 1 day, which is reasonable. Today, I receive an alert that the bank has placed an extended hold because they " have information to indicate the check won't be paid. '' I called the XXXX # and the representative confirmed they really don't have any information to indicate it won't be paid, and they actually have the pay out date confirmed from the payor bank. I'm just not understanding why the bank is holding funds from an agency that sends me XXXX XXXX XXXXXXXX of dollars on a monthly basis via checks. The check is dual signed by their CFO, is positive pay protected and comes on a weekly basis.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was scammed by XXXXXXXX XXXX and someone took {$200.00} out of my account and chase refused to accomendate stating they have no protection to help with this even though I did not authorized. Even by them allowing this it looks supicious but the still allowed it. Also Normally if you send someone funds there name comes up to say you sent this person funds. Chase did not notify me that a supicious transaction is happening. I called them the day of cryind distraut all and they stated nothing can be done because I thought it was someone I knew.
Company Response:
State: TX
Zip: 75604
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023 I received a notice letter ( dated XX/XX/2023 ) from Chase that they are closing my personal checking bank account. I understand that Chase has the right to end their relationship with any client at any given time. However, I am really surprised by the notice letter being that chase is kind of giving a reason which does not apply to me for closing my personal checking account. The reason stated in the notice letter is : We have decided to close your accounts because of unexpected activity on this or another Chase account. As a loyal and good Chase client for almost XXXX decades, always keeping a positive balance in my Chase bank accounts, and never did anything more than personal transactions from my Chase bank accounts, I find this notice letter to be unfair as to the explanation given ( mentioned above ). On XX/XX/2023 I received the same notice letter ( dated XX/XX/2023 ) regarding my XXXX sons ( ages XXXX & XXXX ). Chase is closing their savings accounts because of unexpected activity. I am a wife to my lovely XXXX, and the mother to our XXXX XXXX XXXX XXXX XXXX XXXX mentioned above, as well as a XXXX XXXX XXXX girl ) and find this notice letter to be hurtful and shameful to someone like myself. All I live for is my husband and our wonderful children. I am a quiet person and do not abuse any of my financials including my banking privileges. Hence, there is no reason Chase should have identified any unexpected activity from any of my accounts or my children 's accounts. I am complaining because I feel that Chase is not recognizing my loyalty, and proper use of any Chase bank accounts I have ever had and currently have. And regarding my XXXX sons savings accounts that Chase is closing because of unexpected activity, all I have to say is that there is no way that they have or had any unexpected activity from their accounts. There has only been a few deposits into each one of their accounts and it was either birthday money they received from their grandparents, distribution funds from a family trust, or holiday gifts received from friends and family. I worked on developing relationships with bankers in the local branches. The chase mobile app, as well as their online website are very user-friendly and I do not want to have to change banks, work on developing new relationships with bankers in the local branches, and learn a new banking mobile app and/or online website. We do not deserve this.
Company Response:
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023, I received a letter, dated XX/XX/2023, from Chase bank regarding my account being flagged for fraud after digital depositing a {$2400.00} check from XXXX XXXX XXXX from my step mothers life insurance policy. The first call they asked for me to provide the number for the issuer, in which they werent able to get a response. We tried again on XX/XX/XXXX, in which the fraud department representative did get verification from the issuer and verbally told me that the Check has been cleared and account has been taken off hold. Later that evening I checked my account to find all of my funds have been taken out of my account. The following day, XX/XX/XXXX, I called regarding why my account was closed and they explained that according to their notes the previous days conversation never happened, they failed to collect funds, and didnt have any picture evidence of the check being deposited even though the pictures were attached to the deposit on my account before it closed.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX, I was charged two separate charges for XXXX dollars each saying I had purchased something, the transaction showed up the next day, I talked to my manager the same day they said they had no clue about the charges. The next day I dispute the charges with my bank, Chase on XX/XX/XXXX. They gave me a credit refund for the charge and cancelled my card. Today XX/XX/XXXX I the credit refund was reversed. I called my bank to ask why and they said because the chip had been used no further explanation just the chip had been used I never gave anybody my card to use and two charges were there.
Company Response:
State: CA
Zip: 92504
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Subject : Request for Resending 1099 for Charged-Off Credit Card Account Dear Chase Bank Credit Card Services , I am writing to address an issue with my charged-off credit card account. To date, I have not received a 1099 document related to this account. I require this 1099 form for the purpose of correcting discrepancies on my credit report, as it is crucial for my financial records and credit history. I kindly request that you resend the 1099 document for my charged-off credit card account to the following address : [ Your Mailing Address ]. I would appreciate prompt action in this matter to ensure I have the necessary documentation for credit report rectification. If you have any further questions or require additional information, please do not hesitate to contact me at [ Your Phone Number ] or [ Your Email Address ]. Thank you for your prompt attention to this matter, and I look forward to receiving the 1099 document at your earliest convenience. Sincerely, XXXX
Company Response:
State: MD
Zip: 21061
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I did not know that my chase credit card was charging me a min fee for every XXXX transaction I was making since the card was tied to my XXXX account. I was notified on the XXXX side of a fee that they charge but was never made aware that there was also a significant fee on the credit card side. I was using XXXX to pay friends and family members for small reimbursement purposes and sometimes the minimum fee charged by chase bank was 50 % or more of the XXXX transaction. I feel these charges have been unfair and deceptive since the additional charges from the credit card side are not reasonably visible for a consumer to be aware of these charges.
Company Response:
State: GA
Zip: 30075
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A