Date Received: 2023-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I processed a payment through XXXX, transferring {$450.00} from my account to another for purchase of event tickets on XXXX. The transaction was not processed, I received an alert that stated " Your payment requires additional review '' and immediately called my bank. I asked if it was possible to cancel the transaction as I was starting to get a bad feeling about the seller. The representative told me that the transaction was not processed and had actually been cancelled as it required approval from me. The following day, the money was gone. I called the bank and inquired and they told me I was out of luck. That they do not investigate and that the money would have to be recovered by XXXX, but XXXX told me to talk to my bank.
Company Response:
State: OH
Zip: 44720
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I tried to submit the following content several times. Dear sir, Today, on XX/XX/2023, I received a replacement card for my illegally used card ending XXXX. Since I noticed the illegally usage of this credit card account, which ending XXXX, I determined to order another replacement card. At XXXX, I tried to replace through the bank website. And as the printout shows as evidence, I certainly called XXXX as the site told me to do it. However, it ended up activating the card, which numbers were used illegally and charged several hundred dollars. Therefore, I seriously beseech to send me legally and safely usable credit card from your company. Sincerely,
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: i Was not aware of these actions
Company Response:
State: DE
Zip: 19901
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Wallet came up missing and resurfaced after a few days then I got the bills from chase banking, credit one and premier credit all over drafted adding up to about XXXX dollars. Mainly hurt my credit which I have been diligently trying to rebuild.
Company Response:
State: TX
Zip: 77833
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: Chase card company keep call me and harassment me well I'm at work..They never told me I can opt out. Please to this off my credit report
Company Response:
State: PA
Zip: 19061
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to request comprehensive documentation regarding the legal or equitable chose in action pertaining to XXXX XXXX. In order to facilitate efficient proceedings and ensure all relevant information is accounted for, we kindly request the following documentation : Copies of any contracts, agreements, or instruments related to the chose in action. Detailed records of any transactions, exchanges, or transfers involving the chose in action, including dates, parties involved, and transaction specifics. Information on any legal actions, claims, or disputes associated with the chose in action, including court filings, judgments, and settlements. Pertinent correspondence, communications, or notices related to the chose in action. Any other documents or records that provide insights into the nature, ownership, or status of the chose in action. We appreciate your prompt attention to this request and ask that you provide the requested documentation within 7 business days. If you require further clarification or have any questions regarding this request, please do not hesitate to contact me. Thank you for your cooperation and timely attention to this matter.
Company Response:
State: CA
Zip: 90221
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Problem with customer service
Subissue:
Consumer Complaint: My former employer issued me my last pay check after I have resigned from my job. That paycheck includes my regular worked hours and my Paid Time Off balance. The checks total is {$1600.00}. The name of the employer is XXXX XXXX XXXX XXXX, and the name of the bank on the paycheck is JP Morgan Chase bank. I live in California, and I was working for the employer ( XXXX XXXX XXXX ) here in XXXX, California. I went to JP Morgan chase bank branch located at XXXX XXXX XXXX XXXX in XXXX XXXX, CA, to cash my check. The bank teller would not cash the check for me. She declined to cash the check, stating that the employer has a limit of {$1500.00} on the account, {$1500.00} being the maximum amount that the check can be written for and honored by the bank. I was very surprised to hear that because, my former employer would not have written me a check for {$1600.00} representing my earned wages and Paid Time Off, if they knew that the maximum amount they can write employees paycheck for is {$1500.00}. Not only the teller would not honor and cash the check for me, she also stamped the back of the check endorsement cancelled, which now prevents me from cashing the check somewhere else and even depositing it in my account. I tried to cash it at other check cashing agencies and even tried to deposit it in my account but none of them would take it because of that endorsement cancelled mentioned or stamped at the back of the check by the banks teller. Now I cant cash my paycheck, while I have some bills that were due and are now past due, that I needed to pay. I contacted the banks customer service number by dialing the banks XXXX number. I explained the situation to the agent I had on the phone, and she told me that she was surprised to hear that because they ( the bank ) do not have any such limit for that amount on that customers ( XXXX XXXX ) account. The customer service representative told me that any such limit for that amount does not exist, that the bank does not have any such policy in place. I understood that perhaps the teller I met that day at the bank simply did not want me to enter in possession of my rightfully earned pay, and simply denied me a basic bank service for which they are federally insured through the FDIC program. Now I cant cash my paycheck, and I dont have the money to pay my bills. This is simply not right. I have decided to speak out about it and file this complaint against the bank for such attitude of one of their employees ( the banks employees ). This happened on Saturday, XX/XX/2023, around XXXXXXXX XXXX at the JP Morgan Chase bank located at XXXX XXXX XXXX XXXX in XXXX XXXX, California.
Company Response:
State: CA
Zip: 95008
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XXXX XXXX XXXX XXXX I created a payment XXXX while logged into my Chase Business Complete Checking account. The product is described on Chase Business Website as " Chase Quick Accept '' the further requirements are that you " Must Be A Chase Business Customer ''. I signed up for the account, created secure payment gateway and sent it to my client. The total paid on that day by my client via XXXX credit card was {$5100.00} XXXX XXXX. He text me that they payment was completed and I received a conformation email from Chase. I waited a few days as my account was running low, and in anticipation of that money I went on with business as usual taking care of other things. I called Chase on XX/XX/2023 and they could not find the account. Once the weekend came, XX/XX/2023 I went into the nearest my home. It was then I spoke to the manager and he explained to me that he did not have a merchant account for me. I let him know that I created the account, showed proof, detailing an email received with the chase letterhead once the payment was processed ( I can share this with you all as well ) He called a special internal customer line and found that Chase Quick Accept was actually done through a third party owned by their parent company JP Morgan. That third party is XXXX and they have been a night mare to deal with. Once I spoke with bank manager at chase, he let me know that my account had been closed and that XXXX would be holding my money because of suspected fraud. Upon returning home on XXXX XX/XX/2023 I was instructed to send an email to XXXX merchant appeals and I did just that. The email included personal business documents, snapshots of email exchanged with clients, and text messages between my client and I detailing that the payment was made. After giving XXXX what they wanted to prove that I have a legitimate business. They declined to send me my money and indicated that it would be held for 180 days. Their decision further impacted how able to conduct business, Chase who is advertising this product continued to collect overdraft fees when my account went into the negative balance. I'm now left without this additional means of income, which will allow me to provide services, pay employees and grow my business. I've read mutiple cases where this is a common business practice for wepay.com They have had over XXXX complaints in the past 12 months.
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: In accordance with the FCRA this creditor has violated my rights. Under 15 USC 1681 section 602 states that I have the right to privacy. 15 USC 1681 section 604a section 2 states that a CRA can not furnish an account without my written instruction. Under 15 USC 1666b, a creditor may not treat a payment on a credit card account under an open-ended credit plan as late for any purpose.
Company Response:
State: NJ
Zip: 07112
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hello, i would like these inquires removed because I did not authorize these companies to run my credit report. Thank you
Company Response:
State: FL
Zip: 33460
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A