Date Received: 2023-10-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged XXXX by mistake from XXXX XXXX XXXX XXXX, an XXXX only company with no US support. Every time I call they state they will, but no one seems to issue a refund. It takes hours of my life and I am always told they will get back to me but never do nor issue the credit. This has been since XXXX. I submitted a prior request, but it is very confusing, since the charges were credited back all separately and the one in question shows one name on the charge and a different one on the credit. Chase was looking at the wrong amount/charge, which WAS credited back, not the one I was complaining about. What a headache. Hopefully I attached the correct printout to show the issue. The card started with a XXXX balance, yet still shows {$850.00} due when it should be back to a XXXX balance.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Big problem... Employment with chase ... XXXX XXXX ... or earlier, wrong ful termination ..... Personal info and credit problem output, out there... not good... defamated discriminated retaliated persecuted ilegally restricted Had by XXXX, about XXXX XXXX credit line... stolen and they closed down my credit card even though I was making payments Advised about investment account under someone else 's identity... not surprised Asked for investigations ... no solution ... blacklisted, retaliation... many witnesses..threats from some...
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2023 I transferred {$1100.00} from Chase Bank XXXX XXXX XXXX Bank using the Chase Mobile App. ( I have completed this transfer monthly for years. ) XX/XX/2023 I realized the money was not deposited into my XXXX XXXX Bank Account. XX/XX/2023 I called Chase Bank and spoke with a customer service representative who said they would be able to reverse the transaction after I started a claim. The rep. said I should have my money back after a week. XX/XX/2023 I received an email from the Claims Department stating the transfer was processed and no adjustment was going to be made. XX/XX/2023 I called XXXX XXXXXXXX XXXX and explained the situation. They asked me for the trace number. I provided them with a transaction number but could not get a trace number from Chase Bank. XXXX I called Chase again to inquire about a trace ID number. They were not able to give me another number and said they couldnt help me. XXXX I called XXXX XXXX to report I did not have a trace number. They said they were going to give the transaction numbers etc. to the back office to see what they could find. They said they would try again but with no additional information it would not be likely. XXXX XXXX XXXX XXXXXXXX XXXX representative called to say they could not locate the money and none of the transaction numbers/trace numbers worked. XXXX I called Chase Bank in XXXX XXXX explain my situation and was told they would be able to help me if I set up an appointment. XXXX I met with XXXX XXXX XXXX XXXX XXXX at Chase Bank in XXXX XXXX XXXX called the same XXXX number I called from the claims notice. He explained what happened to the representative named XXXX. ( I believe XXXX has all of his information ) after being on the phone for XXXX minutes XXXX then said XXXX did not explain what had happened correctly and XXXX said he could not help. He said he thought it was a bill pay account and not a transfer. He said he would transfer us to someone from the claims department in which they would temporarily transfer the money into my account. XXXX then transferred XXXX call to a woman named XXXX. XXXX once again explained what happened. XXXX said I could provide a letter from XXXX XXXXXXXX XXXX stating the money was not deposited into my account and it would be helpful. I left the bank at XXXX p.m. after sitting there for XXXX hour. XXXX I called XXXX XXXX XXXX to request the letter. They said they would be happy to give me a letter. XXXX I called Chase Bank to speak with a XXXX. I was transferred to XXXX XXXX, whom I already spoke with previously. He said the letter would help and I should get it. XXXX I picked up the letter from XXXX XXXXXXXX XXXX to Chase Bank XXXX I was told XXXX was not available, but he would fax/send the letter before he left. XXXX I called XXXX XXXX XXXX p.m. to see what the update was and make sure he received the letter. The person I spoke with said he would call me back and he never did. XXXX I called Chase bank to speak with the XXXX XXXX XXXX XXXX I met with her and explained the entire situation. XXXX XXXX filed a claim to the highest point of escalation. XXXX XXXX from the escalation group called to say they were closing my claim and they couldn't help me recover my money. XXXX After weeks of phone calls and emails XXXX called me today to tell me they don't have a XXXX digit trace number. XXXX is saying the money was transferred however at XXXX point the XXXX said it was showing the money was " rejected '. Which she said means it should have gone back into my XXXX account and for some reason did not.
Company Response:
State: CT
Zip: 06611
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2023, I booked a flight through the Chase Travel portal using my credit card for {$1000.00}. Later on, the flight was changed by the airline, so I requested a cancellation and refund through Chase. I called Chase sometime in late XXXX, and asked that they refund the ticket as the flight schedule has been changed. Chase told me that the fare was refundable as long as I paid a {$250.00} fee. I agreed to pay the fee in exchange for the refund. On XX/XX/XXXX, Chase charged me {$250.00} as agreed upon, but then on XX/XX/XXXX, they refunded me {$250.00}. When I called again, they said that the ticket is actually not refundable and that there was miscommunication. They had instead turned the ticket into flight credit without my consent and I had to now call Chase if and when I want to use the flight credit within the next year. I had them listen to the past recording of my previous call with them where they falsely communicated to me that the fare was refundable if I paid the fee. They agreed that it was falsely communicated to me and said they would again pursue refund. But, they have not refunded me the money. It has been 2 billing cycles since they said they would refund me the money ( {$1000.00} ) in XXXX. Then, I called again on XX/XX/XXXX, and now the refund fee is {$260.00} which they charged on XX/XX/XXXX. They have again yet to refund me the money.
Company Response:
State: CA
Zip: 94123
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A credit card from JP Morgan Chase was opened in my name and I did not apply for it. I contacted them in their Fraud Services Division and their representative named XXXX said that it will be canceled. I also reported it to XXXX credit reports and declared it as a fraudulent credit card. The account was opened on XXXX XXXX, 2023 for the amount of {$16000.00}.
Company Response:
State: UT
Zip: 84041
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: My credit used to be excellent. Then COVID 19 impacted my business in XXXX. And my sweet wife was diagnosed with ALL XXXX in early XXXX of XXXX. With my wife 's diagnosis, it took what little finances I had ( after scraping through COVID ) to get the right help, and as her sole advocate, took all of my time and energy to get her through. XXXX was spent mostly at her bedside, and planning for the worst, as she relapsed several times. Finally, at the end of XXXX of XXXX, after several relapses, my wife was given a XXXX XXXX Everything went wrong, she fell into a XXXX for XXXX, but eventually made it through, and is now one of XXXX % on earth to ever survive the ordeal. XXXX XXXX XXXX XXXX XXXX XXXXXXXX. She returned home in XX/XX/XXXX. The back-to-back experiences of COVID and then my wife 's illness, took a severe financial and emotional toll on my company, myself, and my family as I fought to keep everything together. Financially, after a flawless track record for many years of repaying all of my debts on time, I was down to {$0.00}, with myriad medical expenses, children, rent, and other bills to keep up with. My vehicle was repossessed in late XX/XX/XXXX by Chase Auto after falling only 2-months behind. Unfortunately, despite my stellar track record of repayments, and only falling 2-months behind, my Chase Sapphire Credit Card account that I have had for many years, was cancelled and sent to collections. I have other credit cards that were closed for the same reason, however the bank ( XXXX @ {$10000.00} ) offered me a payment plan ( $ XXXX ) that I can manage, and even stopped charging interest, reversing all late fees. I have spoken to Chase Sapphire several times and explained my circumstances in great detail to several of their representatives. However, they refuse to offer any reduced payment terms, and also refuse to make any allowances with regard to interest or fees being charged. They want it ALL no matter what, and have even placed seriously derogatory remarks on my credit reports in an effort to coerce me. My Chase Sapphire credit line was {$15000.00}. While I don't believe I used my entire credit line at the time of the account being closed, Chase have continued to add interest and fees to the amount of over {$3000.00}. FDespite my repeated explanation of circumstances and Chase representatives call incessantly - even TWICE today alone. 99 % of the time, when I answer, there is a long period of silence and noone on the other end. I hang up after 30 seconds of complete silence, and then Chase Bank list it as an attempt to collect a debt that I have ignored, and been uncooperative.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received alerts from both XXXX and XXXX XXXX that someone has attempted to open a credit card with JPMCB ( Chase Bank ) using my information-IT WAS NOT ME!
Company Response:
State: TX
Zip: 79423
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Please see the attached Email to the XXXX XXXX XXXX. All the details are in there. Thank you.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was wiring a money for a watch that was advertised on XXXX Called XXXXXXXX XXXX for a watch for {$1500.00} When I send the money after 4 days he replied that the watch I wanted was sold and said he will give me another watch which is {$4500.00} but will give it to me for {$3300.00} since he missed up the deal on the first one. On XXXX XXXX I send {$2000.00} to complete the {$3300.00} since I already paid the {$1300.00} after 3 days I can not communicate to the person anymore.
Company Response:
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I sent multiple letters this summer in XXXX and XXXX for XXXX disputed charges. The first occurred on XX/XX/2023 ; the merchant was named XXXX XXXX. the total was {$830.00}. The firm never provided the services agreed to in our contract, and I worked directly with them on a resolution, but no such solution was ever met, and when I sent in the dispute, nothing was resolved at all on Chase 's end. Chase took no action to help. Then it happened again with Rush PATIENT PAYMENT For {$2100.00} on XX/XX/2023. I had already made payments on my care credit card and should never have been charged. They charged me without my permission, as my credit took care of the bill, and Chase did nothing to rectify or adequately investigate the situation. Both times, I sent letters in the mail within 60 days but received no response until I called in and sent the letters again, this time with an electronic record via the mobile app/website. I believe their lack of action is due to the fact that I am a XXXX XXXX, and they see it as their right to deny proper service to XXXX XXXX. There is no doubt in my mind this type of inaction an anti-consumer behavior has occurred with thousands of other Chase clients if my experience with their customer support is representative of the firm.
Company Response:
State: IL
Zip: 60004
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A