Date Received: 2023-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/XX/XX/XXXX I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX. Under the instructions of XXXX XXXX XXXX, funds were transferred from my bank account via debit card to XXXX and then to the scam platform in the amount of XXXX USD. Via XXXX, I was told to invest {$500.00} or more and was guaranteed a profit in return. I started with {$1000.00} USD. Later I was told to put in more to upgrade. {$6000.00} total. Then I was told I had to pay 10 % of the profits in advance to get what I had coming. When I couldn't come up with {$10000.00} more my " manager - XXXX XXXX '' said she would put in XXXX if I did. I did my part, she put in XXXX then said she wasn't allowed to do the whole XXXX, and if I wanted to see any $ I had to pay the additional $ XXXX. The entire time she was luring me in.
Company Response:
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have had my checking account since XXXX. It was called Chase Checking ( grandfather account ) until they forced it to be a different account called Total Checking Account on XXXX XXXXMonthly I frequently review my account online. On XX/XX/XXXX I went online to chase.com, and entered my username and password. However I was unable to view anything within my account because there were multiple disclosures I was required to agree to. The message did not specify why or what I needed to agree to. There I opened up the PDFs and noticed over one hundred pages of information to review. There are about 3 to 4 PDFs in total. One of them had 125 pages to review and the others had about 10 pages each. In the state of confusion, I thought maybe it was a glitch, and noticed I was unable to sign out of the website either. I was unable to view my personal info, settings, balance, transaction, etc. Therefore I quickly called chase in fear that my money disappeared or stolen, and to find out why those disclosures where there. A Rep briefly explained and transferred my call to escalations to file a complaint. My complaints were ; why didn't chase provide notification in advance that they would need updated agreements, accounts will be blocked, instructions on how to gain account information while online access was blacked, information on options to gain account info if a customer doesn't agree to the PDFs agreement, options on logging out of the account, etc. I was informed that I would hear back from them within 48 hours. However, almost 2 weeks passed, and nobody contacted me. I called chase again, and was informed that someone will reach out to me soon - 24 to 48 hours. Nobody did. So I called chase a third time, and was transferred unknowingly to a Supervisor in Tech. The Tech Supervisor stated she would help me view my account. However what she did was ignored my concerns and guided me online to force me to click on the PDFs and agreements. When I noticed what she was doing, I quickly stopped her, and explained my issue again. That is when she mentioned she was the Tech Supervisor. I asked to be transferred to escalations regarding my complaints. Then I spoke to the compliant team, and the Agent informed me that my case ( XXXX ) was never submitted and he will enter it to their work basket. We set up an appointment for him to call me the next day by XXXX EST. I never heard from him. After a few days I called chase a fourth time, and eventually spoke to a Supervisor within escalations, however that conversation did not go well. It was condescending. I asked the Supervisor to transfer me to Executive office multiple times but she continued to repeat her response. Eventually I filed my concerns to Executive office intake Agent. On XX/XX/XXXX XXXX left a voicemail stating there was nothing they could do, and that the agreement had a number to call XXXX if I wanted to find out more info. So I called the number she provided and it was chase customer service. I already knew from my experience they wouldn't be helpfulness because all was explained to me that the 125 pages plus of the disclosures was regarding Google and XXXXXXXX XXXX I called the Executive office and spoke to XXXX who is XXXX Supervisor because XXXX was out of the office even though she just left a voicemail about 10 minutes prior the voicemail. A few days later XXXX called back and was kind enough to hear all my concerns. She started the IT department were unwilling to grant access to view any aspect of my account until I signed all their agreements. What is the law, regulations, or Acts regarding these matters? Are banks allowed to blocked customers from online access to their established accounts at any point of time without notifying the account holder first? If banks are allowed to blocked online access then are they required to provide account holders information or instructions on other ways to gain info about the account? Etc. I want to ensure that my rights were not violated. Its appalling that banks can randomly disregard informing account holder, and randomly block their established accounts until customers are forced to agree to disclosures. I have screenshots, and the PDFs attached to this compliant.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/XXXX, I received an email from Chase Bank saying they received my application for a Chase Sapphire Credit card. I did NOT apply for this card. I did not click on any links, I simply deleted the email and contacted Chase to ensure the application was canceled.
Company Response:
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I suggested XXXX in XXXX on XXXX, lost my job and income, and took 7 years to settle the lawsuit in our favor, however, the cards that Chase are reported as written off referred to a first missed payment in XXXX of XXXX, and since the statute of limitations in CT, is 7 years, this debt was unenforceable by XXXX of XXXX, and written off XX/XX/XXXX, when my score dropped XXXX points. This information needs to be moved from my report as it is no longer a legal debt. XXXX XXXX XXXX
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: In or around XXXX XXXX XXXX I created a XXXX XXXX XXXXXXXX XXXX account and booked a a Trip to XXXX XXXX XXXX XXXX When I created the account I used my personal email account and used my Husband name as I thought I would be able to add my name later to the reservation. It didnt let me do that so I just moved on and booked and payed for the trip.(Awesome resort BTW) We went on our trip and started earning rewards. I had a great time at this resort and thought ok lets try another one as we had our 20 year anniversary coming up and we were looking for a resort to hold our ceremony in XXXX of this year so we were trying to decided if we were going to hold our ceremony in XXXX XXXX or XXXX in XXXX of XXXX. We then booked a trip to XXXX XXXX XXXX in XXXX of this year. Somewhere through this I kept getting an offer for a credit card through the XXXX app that if I applied I could get XXXX points if I spent XXXX within a certain time frame. In addition Id get extra point for booking and paying for rooms with the card and could get an additional XXXX points if I booked a stay with XXXX and spent a certain dollar amount. As well as bonus points for each dollar spent.So I applied for the credit card through the app as I knew I was going to using the card to pay for my upcoming trip in XXXX and XXXX of this year and thought with both trips and could earn almost enough points and awards for discounted or free point trip in XXXX. I clicked on the application through the app and login and was able to load my email, name and all my personal information into the credit application and was approved. So now I was excited to to start spending and earring my rewards. I then took my trip in XXXXof this year and payed for my stay with my card and was excited to see how many points and awards we would get after we got back. During my stay in XXXX at XXXX XXXX XXXX of this year I had an awesome time and stayed in club level room with a swim out on the adult side. (Also a gorgeous room) The resort was awesome and we spoiled by our butler XXXX. We told her we were there to see if we wanted to hold our 20 year wedding vow renewal there. I expressed to her that we would be booked a room for us and one for our kids and their significant others and wanted to make sure we would have rooms together as we knew this is where we pictured having our vow renewal with family. She walked us up to the the front desk as I had already booked the room for my stay in XXXX this resort and had the front desk request that we got rooms together on the adult side swim out rooms as while we were there the family side was really loud and we wanted a quieter experience for our vow renewal. We talked to front desk and they said we would be together on the adult side together.I was assured all was good and they would see us in XXXX. When I got back I booked our vow renewal for our upcoming stay in XXXX with the wedding planner. After I got back I logged into my account and saw I wasnt getting credit for my spends on the cards and my nights werent showing up. I opened up the chat and then talked to a XXXX agent. We then figured it out that it had his name on it and it didnt have my reward number on it. The chat represent had me verify my email and updated my account to now say my name and reflect my XXXX number. They also corrected my stays and everything looked good so I went on to plan my wedding with the wedding director and got excited with our family for our upcoming stay in XXXX for both rooms on the adult side. Fast forward to XXXX We booked our room for the XXXX Our room that we booked for our kids was from the XXXX and we had our vow renewal scheduled for the XXXX and we were super excited. When we got there we to check in and they said our room on the adult wouldnt be ready until the next day and they couldnt tell us if our family would be next to us. I told him that we got this all figured out in XXXX when came down and this isnt what we were told. He said we had to to stay on the family side and that management would be in contact with me. He told me that unless I had an email from XXXX saying we were supposed to be on the adult side with connecting rooms that all he had to was put us in the same category of room. I asked him if it was usual to have someone book a stay and be moved around during their stay especially when they are having a wedding. He basically told me so sad to bad management would be in touch. This started a downward spiral on something that was was supposed to a beautiful moment for me and my family and my wedding. We were then taken to our room on the family where it was much louder and just had a different vibe then what we expected. 3 doors down from us the was a couple fighting. I couldnt unpack my bags as I was being moved the next day to the right side of the resort. Management called me several times and said they were working on it and still could tell me if my family would be on the same side as us. I spent half the evening crying as this was logging that expected as my trip in XXXX was perfect. I didnt know if I would be by my family and nobody seemed to care. In the morning management called and said they were still working on it and I would know know late afternoon about my change. My wedding dress was still packed and spent most of the morning crying not understanding after how I booked a stay in XXXX and being assured all the details would be handled that this could be the experience I was having. I just never thought this would be how this trip of lifetime would be going for me and my family. On the morning of the XXXX they said we wouldnt be able to be moved till late afternoon and couldnt tell us if we would be together I reached out to XXXX customer service directly by getting the number off the app. I spoke with a lady and explained the whole situation and she then reached out to the resort directly. After a long time on the phone with talking direct to the resort management she was able to get them to move me immediately to my room and got them to make sure my family would also be on the same side as me and our rooms were together. This was a terrible start to our vacation but at least we getting moved. There was no happy anniversary banner in our door nor special treat in the room like when we had come down in XXXX We had ti ask for the anniversary banner to be put on our door and just would have thought after all that they would have done this or something to say sorry for the inconvenience. After we moved we tried to shake it off and just move forward to our vacation and ceremony and try and be happy. The resort wasnt as festive as is was in XXXX I am sure due be the slower season.There werent as many food options and the employees just didnt seem to be as happy and accommodating as they were in XXXX Super XXXXXXXX shared with me they there was new management and they just didnt seem to care about guest like they did before. We had a dead coachroach in our room and nobody cared about just told me to flush it. This was a pretty big coachroach and nobody came to inspect the room. After my experience in the 1st 2 days I wasnt going to escalate it further as my plan was to call XXXX direct after we got home and file a complaint. I do have a picture of him if you would like to see. We did only see the one. Everything for the most part was good after all that. We went about our vacation and vow renewal and had a good time. Our names were spelled wrong on our wedding certificate and when we got back after paying for an edited 2 hour photo shot they told us it was XXXX dollars to retouch every photo. This should have been disclosed when we booked the photographer and was frustrating having to ask for the all the photos but I did get it sorted with XXXX but again people should know these arent fully edited photos. So know we get back and get settled back into our routines and I have time make my complaint as I got nowhere with the hotel directly and have had positive experiences eveytime Ive chatted or called XXXX. I made a chat complaint and just asked for all the stuff we went through if they would give me a free night stay in 1-7 category room since I was in a room I didnt want to be in and asked for some points to be comped to me. I wasnt asking to be credited back on my credit card just asked for a couple perks which I felt was a fair request given all the things we went through the 1st 2 days.she also helped correct the days that we stayed as they were wrong in the app. I kept logging it my account to see if anything had been credit and nothing. No email no credits. I then reach out via chat and asked if there had been any resolution on my account and they just said it was noted and I would need to call. I then called XXXX direct and asked how it was going on my request. She told me that it wasnt really a complaint through the chat but she would look into it and see what she could do. She then told there was a problem with my account that the name change that was done in chat never should of happened and that she would have to escalate this and that someone would be in touch via email. This was the first time I knew there was a problem on our account with the name. She said that she would handle this and the complaint and expect to see an email. I never received any emails from XXXX regarding this so I just kept logging in.I then logged in and saw all my points and award were gone. So I called and they said my account was under review. That to give a week and call back. I told her it was frustrating as there were trips I wanted to book and was hoping to get this resolved so could book the trips. She said to check back in a week. Fast forward another week I know when I try to log into my account and I am fully locked out. Again I call they say my account is under review. The lady assured me all my points and awards were there and that I would be notified when its handled. I never received an email from anyone that my account was under review I never received and email saying they were working on it just locked me out of the account and I had to trust my points and reward were safe. She did say she was going to escalated it and in a day or so I got an email saying my account was fixed. I logged in and everything was still there.I then responded to the email thanked them for fixing my account and asked about the complaint. I got another response back that they wouldnt give me a credit for 1-7 category Hotel. I was upset about this so I logged into my account again and almost all my points were deducted from my account. I had XXXX point and I only have XXXX points. Those were points I earned under a credit card in my name with my reward number with all my information. Now they are saying we have to have 2 accounts we dont need 2 accounts.and they want his email address. I am loosing points award and credits by doing this. I did as I was I instructed during the XXXX chat and now they are trying to force me into 2 accounts and I will loose all the award for point. These have all been my bookings my award and my done through my email and paid for with my credit card.
Company Response:
State: WA
Zip: 98584
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I can not use my corporate credit card or my personal credit card and I can not pay my bill for either card because Chase has locked me out of my online accounts, since I got a new computer and new cell phone, They only provide the option on the website and app to call an XXXX number that goes in circles and goes nowhere. There is literally no other option for me to get access to my online accounts. I have emailed them more than 10 times. I have emailed their Executive Office more than 10 times. I have made several of these complaints. I got no response until yesterday I finally got a form email that says they are " investigating. '' I do not benefit from their self involved investigation, I benefit from GIVING ME ACCESS TO MY ACCOUNTS which they refused to respond to my email responses again stating it is illegal to lock me out. I have sent several. I am XXXX. Per ada I am again asking for my legal right which is reasonable accommodation which is simply GIVE ME ACCESS ONLINE TO MY ACCOUNTS, NOW. STOP LOCKING ME OUT ILLEGALLY BECAUSE I PURCHASED NEW DEVICES. I will be looking to stop using my chase credit cards and moving to another company to use as my main credit cards after this experience, it is not the first or 2nd time they have done something like this this year. A few months ago they refused to apply a {$7000.00} credit card payment I made, again for close to a month, which blocked me from using my credit card and it caused me huge problems and took so much of my time. I am asking to just get access to my accounts, this is illegal to refuse me access and I do not understand why Chase does not take this seriously when they seem to take other things seriously and do a great job in the other area I need assistance with, unrelated to this request.
Company Response:
State: CA
Zip: 91214
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/ three purchases appeared on my Chase Visa credit card bill from XXXX XXXX : {$66.00}, {$66.00}, and {$52.00}. I called Chase immediately, spoke to the Fraud Dept., told I was not responsible, and the charges were removed. They canceled the card. In a letter from Chase dated XX/XX/ I was told I was responsible for the charges because I " received benefit from these transactions ''. When I called the Fraud Dept. again I was told the charges could only be made with my card. Said card never left my possession, and all I purchased in XXXX that day were lottery tickets for cash. Fraud Dept. told me to speak to XXXX 's bookkeeper to see if they could see what the purchases were for. I was told they do not have the ability to do so. The three charges appeared again on my XXXX statement and in a letter from Chase dated XX/XX/ I was told the charges are valid, I'm responsible for them, and they have completed their review. Credit card was in my possession when I called them, and it never left my wallet. I did not make any purchases in XXXX that day except for lottery tickets in cash. I would love to know what " benefit I received from these transactions '' because it was not me who benefited.
Company Response:
State: NJ
Zip: 08857
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX, went to purchase material from XXXX XXXX and presented my Chase Debit Card XXXX and payment was rejected. To this day no one has explained any reason for this. In my account on that day was an existing balance of {$8000.00} and a customer paid me for my general contracting services from their Chase account via a wire. This is a very long time customer who has paid me many times via wire for my bills from the same CHASE account into my CHASE account. When I have gone to the bank, they refuse to explain anything, give me a corporate number to call and they explain nothing at first and on XX/XX/XXXX when I returned to see about my money, I was told they were closing my account and mailing me a check with a letter explaining why this had happened. Today, I went back to tell them no check received in eleven days and spoke to a manager. I was told after they made a call, no check was sent so I am sitting with no funds still. Chase knows the customer I received the funds from for a long time, I have received payment multiple times to this Chase account from the same account so what is the problem. Why will no one explain what is going on? Why do I have no access to any funds if this wire is the source of their concern? I have employees to pay and am going to lose them due to this bank freezing all my money. Can you help me asap please. I am wondering if they are doing this due to the fact I am XXXX.
Company Response:
State: LA
Zip: 70058
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I saw this offer from XXXX about used XXXXXXXX XXXX XXXX for {$750.00}, I negotiated with the seller to {$600.00} and he agreed to it, then we exchanged phone numbers so we could communicate easily. I structured 3 payments on XXXX from my chase bank, {$350.00} ( Transaction ID XXXX ) for him to send the phone, {$150.00} ( Transaction ID XXXX ) after he mailed the phone, and {$100.00} after I got it. He sent me a USPS tracking number XXXX and when I saw the status that the package hadn't been handed off, he told me to wait for the next day which was the first time I had my suspicion and the next day when I contacted him, I realized he blocked me. I tried to contact him ( XXXX ) XXXX with another phone number and he responded to me saying I was weird and I need to calm down, he sent me his ID and SSN, his name is XXXX, XXXX XXXX XXXX. I felt more relaxed after he gave me his ID but then he also blocked me on that number and when I tried to contact the number again, his number is gone and a new guy has that phone number.
Company Response:
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX To whom it may concern : May I please receive some consideration for future investigations as a valued customer, regarding {$500.00} reversed from my checking account ending XXXX on XX/XX/2023. Because I thought the person contacted online was from XXXX, as a value customer this has put a negative impact on my finance, and Ive attached additional information as well as local police department report case number XXXX. Filed On XX/XX/2023 at XXXX XXXX XXXX at ( XXXX ) XXXX he texts me back immediate once I discovered it was a fraudulent activity conducted on XXXX XXXX approximately XXXX XXXX thru. app. Called any desk app. XXXX from Chase Claims Department took my complaint over the phone. Might I include the person I communicated over the phone however its not in order or date sequence XXXX XXXX at XXXX XXXX Name XXXX at Chase Customer Claim Supervisor XXXX told me I was scam and no further action will be taken Best regards
Company Response:
State: CA
Zip: 93263
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A