Date Received: 2021-07-05
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My car was repossessed on XX/XX/XXXX or XX/XX/XXXX after bankruptcy was discharged on XX/XX/XXXX. The vehicle, a XXXX XXXX XXXX financed with GM Financial, was included in the Bankruptcy and the last payment I made on the vehicle was XX/XX/XXXX. I did not receive any notice that the loan reaffirmation was not approved and I did not receive any notice that my vehicle will be repossessed for amount owed before/after bankruptcy. I called GM Financial on XX/XX/XXXX to see if there is any option to get the vehicle back, but the GM representative who helped me said I have to speak with a certain center handing my account that might not be there because of the holiday. I asked for the phone number of that location in case they are not available, but she declined giving me the contact number saying I would have to leave a message.
Company Response:
State: KY
Zip: 40509
Submitted Via: Web
Date Sent: 2021-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have disputed with all three credit bureaus with regard to GM financial which is an account over 7 years old yet still being reported. With the las dispute they actually reported a date of XX/XX/2021. This is not in accordance with the fair use credit reporting act reference 609. I would like this account removed in accordance to the 7 year statute.
Company Response:
State: TX
Zip: 76542
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: I leased a new car on XX/XX/XXXX from XXXX XXXX. The lease was financed through GM Financial. I wanted to sell my car to XXXX and received an offer for {$20000.00}. When I tried to finalize the deal with XXXX on XX/XX/XXXX, I received an email from XXXX stating that they " are prevented from being able to purchase leased vehicles from this provider ''. They listed a total of 10 providers that they could not purchase leased vehicles from. In further research, I found that GM Financial issued a new policy effective XX/XX/XXXX stating that no GM Financial leased vehicle could be traded in or sold to any other financial entity other than GM Financial. In other words, they restricted me from trading or selling my vehicle to XXXX, XXXX, or any other dealer that did not fall under the GM financial umbrella. That is stated nowhere in the lease and is just an abrupt change of policy to allow GM Financial to obtain the gain that has occurred on the lease due to the rise in Used Car Prices over the past year. It is an unusual situation that has provided much more equity in the leases than usually occur over the life of the lease. It is a complete money grab that disallows the lessee from being able to obtain those funds and prevents the lessee from the freedom of where and to whom they can sell their car. Past precedent has always been that a lessee could trade in or sell their car anywhere they chose and this practice has been going on for years. When I obtained the lease, this restriction was never explained or disclosed to me and was not in effect at that time. This abrupt change in GM Financial 's policy is unfair, egregious, and limits my ability to trade in or sell my car when and where I want to. It is my opinion that they do not have the authority to prevent me from trading in or selling my car. Their only concern should be that they receive the full amount of payments due on the lease so that they are made whole as outlined in the terms of the lease agreement. That is no different whether it is a loan or a lease as both transaction result in a lien notice on the Title. In this instance, XXXX and any other dealer that I try to work with to trade in or sell my car will NOT be able to complete the transaction because GM Financial ( and the other financial entities listed in the XXXX email ) will NOT provide the Payout amount to the dealer and thus will NOT allow the car to be traded in or sold.
Company Response:
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have disputed this account and have reached out to the company/creditors MANY times but failed. This account is being reported inaccurately and incorrectly on my credit report.
Company Response:
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2020 I applied online for credit through GM Financial and authorized them to run my credit. I received an email stating I was approved for credit and that the dealer of my choice would receive the information so I could go shopping for my vehicle. On XX/XX/2020 I reached out to XXXX XXXX of XXXX XXXX XXXX XXXX by phone and told him I had already been approved by GM Financial. He told me he would have his credit manager locate my file with GM Financial but would also need me to fill out an application. I told him I already filled out an application with GM Financial who had already run my credit. He told me it was just a formality and that his store would not run my credit. XXXX XXXX of XXXX XXXX XXXX XXXX did run my credit. He also submitted to GM Financial who ran my credit 2 more times. After all that I was told that GM Financial made and error and I was not approved. I told him I had alerted by XXXX about inquiries and he told my credit should not have been run but there was nothing he could do.
Company Response:
State: CA
Zip: 91750
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: GM financial is in violation pursuant to 15 usc 1692a Debt Collections. On XX/XX/2021 I mailed in a validation of Debt letter pursuant to 15 usc 1692g which was never answered.on XXXX I sent by certified mail with a return slip, my affidavit of facts, Debt Validation, Cease of desist, invoice, Exhibit A showing the violations.
Company Response:
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: On XX/XX/2021, A Affidavit Of Truth was sent to this company by USPS Certified Mail, tracking number : XXXX. Detailed was notification to this company on the violations they have committed under the FDCPA ( Fair Debt Collection Practice Act ) 15 USC 1692a ( 3 ) a Affidavit Of Truth with sworn statements under penalty of perjury to confirm all statements as facts.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: ON XX/XX/XXXX I CONTACTED GM FINANICAL BECAUSE MYSELF AND HUSBAND NOTICED WE HAD A LATE PAYMENT SHOWING ON OUR CREDIT REPORTS FOR XX/XX/XXXX. I WAS INFORMED THAT IT WAS INCORRECT AND IT WAS A DEFERRED PAYMENT AND SHOULD NOT BE SHOWING A LATE PAYMENT. IT WOULD BE UPDATED IN ABOUT 30 - 45 DAYS. XX/XX/XXXX IS STILL SHOWING AS A LATE PAYMENT. I HAVE REACHED BACK OUT TO GM FINANICAL AND DISPUTED IT WITH THE 3 CREDIT BUREAUS AND IT STILL HAS NOT BEEN UPDATED. I ALSO SENT A FOLLOW UP EMAIL TO XXXX XXXX FOR THE XX/XX/XXXX AND XX/XX/XXXX. I HAVE YET TO HEAR ANYTHING BACK.
Company Response:
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Problems at the end of the loan or lease
Subissue: Problem when attempting to purchase vehicle at the end of the lease
Consumer Complaint: I began the lease buyout process mid XXXX, and it has been a disaster from the very start. It took numerous calls to XXXX XXXX XXXX, a third party named XXXX, and the dealership, all of which had me going in circles and gave contradicting information. I won't even get into that here as I wasn't documenting calls at that point. Had I known I would still be in the process of trying to buy out my lease two months later, I would have been. I did not know that I would still be in the process of trying to buy my truck two months later. Anyway, long story short, I finally obtained it on XX/XX/21 ( see Attachment 1 - Retail Purchase Agreement ). I then applied for a loan for XXXX. I received a check for {$28000.00} on XX/XX/21 and per XXXX instructions ( see Attachment 2 - XXXX ) forwarded the check to GM Financial with the completed Authorization for Certificate of Title Release. On XX/XX/21 I received a call from XXXX saying the check was short but I would have to call XXXX to find out how much. I called XXXX and they said {$290.00} but that I would have to handle the payment with XXXX. I called XXXX back and offered to pay the difference over the phone to get it taken care of. At this point their story changed, and they said they could not accept the check after all, as it was for a lease buy out and had to go through XXXX. They said the had NOT cashed the check and were mailing it back to XXXX. It would be mailed in 2-3 business days. On XX/XX/21 I called XXXX to see if they could simply do a stop payment on the check and reissue for the correct amount to XXXX. They said XXXX HAD cashed the check on XX/XX/21 and the loan was active, that I couldnt have two loans on the same vehicle at the same time, and they would have to wait to receive the funds back. I conferenced in XXXX to ask why they cashed a check they couldnt accept, and why they told me they hadnt when they had. Those questions went unanswered. I asked them to get XXXX on the phone so that all parties were present as I now had a lease payment and and loan payment due within days of each other. XXXX got XXXX on the line and promptly hung up. XXXX said they would start the buyout process on their end from the beginning. On XX/XX/21 XXXX called me because I was late ( for the first time in the 39-month lease ) on my payment. I explained the entire situation to the representative and paid {$600.00} to avoid it negatively impacting my over XXXX credit score ( see Attachment 3 - XXXX XXXX Payment ). The representative said the refund check for {$28000.00} was requested and would be mailed out in 2-3 days. I also learned that XXXX had cut ties with XXXX that day and I would have to complete the buyout through the dealership. On XX/XX/21 I called XXXX to see if they had received the check. They had not. I explained that I did not want to make my first payment, which was due the following day on XX/XX/21 in the amount of {$380.00} being that they would be getting the funds back from XXXX presumably any day. They explained that I had a 14 day grace period before a late fee would be assessed for my credit would be impacted. More than enough time, one would think. On XX/XX/21 I called XXXX to see if they had received the check. They had not. I called XXXX and after the standard 50 minute hold time just to get a representative on the phone, I was informed that the check was not sent out yet because of a 14 day waiting period - it would be mailed out on XX/XX/21. I was understandably frustrated and said a bad word, to which XXXX promptly hung up on me. On XX/XX/21 I called XXXX to see if they had received the check. They had not. I called XXXX to see if it was mailed on XX/XX/21 and get the tracking number as one would presume there would be for a {$28000.00} check going through the mail. They told me it was not mailed on XX/XX/21, it was mailed on XX/XX/21 via standard mail so no tracking number. On XX/XX/21 I was forced to make my first payment on the XXXX loan in the amount of {$380.00} ( see Attachment 4 - XXXX Loan Payment Receipt ) so as to, once again, avoid any of this from impacting my credit. Overall I have {$980.00} sitting out there in limbo, all the while XXXX spouts lie after lie and sits on {$28000.00} for OVER A MONTH. Why is it that XXXX can get me a check in the mail next day, and XXXX takes weeks to reissue funds they never should have accepted? See Attachment 5 - XXXX Lease Info for all relevant lease, vehicle, and customer identifying information.
Company Response:
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: All my accounts are paid in full 100 %. These are typos that these companies wont fix.The account is now under litigation the balance is incorrect and I need it removed from my credit report immediately.Remove all late payments for XX/XX/19 please.
Company Response:
State: TX
Zip: 75224
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A