Date Received: 2020-04-20
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: GM Financial has closed their title processing office due to COVID19. Though I am sympathetic to this, it is costing me the ability to retrieve my title on a payoff. And therefore I can not resell my vehicle. Conversely ; GM Financial continues to issue financing and accept titles for car sales at their captive GM dealerships. This is an anti-competitive tactic not enabling private sellers to sell their vehicles if GM Financial holds the note.
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hello CFPB! Hope you guys are doing great! Please forward the following documents to GM Financial. Thank you and be safe!
Company Response:
State: IL
Zip: 60439
Submitted Via: Web
Date Sent: 2020-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I LEASED MY CAR ON XX/XX/XXXX AND MADE PAYMENTS UP TO XX/XX/XXXX WHEN MY VEHCILE WAS INVOLVED IN A FLOOD.AT THIS POINT INSURANCE SAID THAT THE CAR WAS TOTALED AND SAID THEY WILL TAKE CARE OF IT WITH THE LEASING COMPANY .AS OF XXXX XXXX XXXX ALL PAYMENTS WHERE MADE TO MY FINANCE COMPANY FROM MY INSURANCE COMPANY AND XXXX FURTHMORE, I RECEIVED AN ALERT XX/XX/XXXX ON MY CREDIT REORT THAT I AM 3 MONTHS BEHIND AND OWE {$1000.00}.
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: Gm financial americredit without making the purchaser aware transferred the car loan. The car loan would seem to no longer be covered under usury exemptions for financial institutions. I believe this would mean that the car title would be subject to Californias 10 % max usury limit. The loan was put in a trust and sold to private entities. One question I have is who owns the loan? If its privately held the 21 % interest rate is predatory. Can you help.
Company Response:
State: CA
Zip: 92399
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In reference to account # XXXX I've been asking GM Financial to show that the lease amount was paid in full for over a year. They received a check for a total loss from my insurance company back in XX/XX/XXXX. I was first told there was a balance after the total loss check of {$1600.00} which is more than it should have been as my insurance company paid the balance according to their records. However, to avoid this being on my credit I paid the balance. Details below : Balance owed : {$1600.00} XXXX Loss Mitigation : XXXX XXXX XX/XX/XXXX @ XXXX PST - made payment with rep id # XXXX ( female rep ) Confirmation # : XXXX After subsequent calls in XXXX because the lease showing on my credit report was interfering on my mortgage closing, I spoke to another representative XXXX , on XX/XX/XXXX at XXXX PST who worked with a supervisor because he didn't know why they hadn't applied the check they received to my account to close it out. XXXX then told me I had a balance of {$790.00} which I was forced to pay otherwise I wouldn't be able to close on my condo. He assured me it would reflect on my credit report and they would expedite that. XXXX XXXX XXXX confirmation number of my payment. XXXX XXXX fee XXXX XXXX owed : {$1600.00} XXXX Loss Mitigation : XXXX XXXX XX/XX/XXXX @ XXXX PST - made payment with rep id # XXXX ( female rep ) Confirmation # : XXXX Incident # 2 : Re account # : XXXX ( I had two leases with them ) There was a single late reported ( I have never made a late payment as my account was immediately set up on automatic withdrawal ). GM financial stopped making withdrawals claiming the ACH was only good for a year, however, that was not true and it was because they were switching over their systems and two different reps told me I wasn't the only one to have this issue. I never received any notification via phone, email born writing. Now I have a late payment reported due to their technological error. As everyone knows that is extremely damaging to anyone 's credit. At the very least they should remove it especially considering I've never had any late payments and two separate reps confirmed it was an issue they were having after switching their systems. I've tried MULTIPLE times with no resolve. XXXX XXXX XXXX ID XXXX spoke to him about removing late payment reporting to the credit bureau XX/XX/XXXX XXXX PST spoke to XXXX
Company Response:
State: CA
Zip: 90272
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : GM FINANCIAL XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX and XXXX XXXX XX/XX/XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-10
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: This is in regards to the credit report I pulled on XX/XX/XXXX, I see at least 6 credit inquiries on my credit report from you. section 609 states that you need to provide the application that was filled out when this account was opened, the only permissible purposes of an inquiry are employment, insurance, court order and firm offer of credit, neither of which apply - remove immediately the inquiries from. XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX
Company Response:
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had a lease of 36 months with GM Financial that ended on XX/XX/XXXX. I was never late an a payment. In fact, I was on auto pay for the entire lease. I returned vehicle timely and I was told to wait for a notification in the mail for additional charges if any. I received a letter in XX/XX/XXXX stating the vehicle was inspected and a bill would be coming through. On XX/XX/XXXX I receive a notification from XXXX credit that my credit had been impacted for a missed payment. Immediately I contact GM Financial but I was unsuccessful. I tried multiple times but the lines were busy due to the Covid-19. I remembered I had online access and logged back in. My account showed an amount due {$690.00} but I didnt know what it was for since I never received a bill. I noticed the website had my old landline number so I changed it to mobile number. The next day I get a call from GM trying to the debt. I explained why haven't I received a bill. The rep said, she would mail. I asked her why did they report me as late when I never knew I owed. I asked to speak to a supervisor and she said they tried contacting at a number on file. I said, if you were not successful why didnt you send me correspondence via regular mail. She stood her ground and yelled at me I was late and the negative reporting would remain. I told her money is not an issue, I can pay this but I need to know what I'm paying. Three weeks later still have not received bill. However, XX/XX/XXXX I tried paying but I was on hold for over 1 1/2 hours I hung up and called again. On XX/XX/XXXX I was able to make the payment over the phone but I paid blindly only to settle the debt and stop negative reporting. I have disputed the negative reporting of 30 days missed payment with the XXXX and it comes back the same. I really need assistance in clearing up this matter. It is unfair large companies take advantage of individuals. I feel helpless trying to keep my credit corrected for negligence on GM financial for not sending me a bill.
Company Response:
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Hello, I am a current GM Financial customer. My account number is XXXX. I contacted GM Financial XX/XX/2020 and explained to the customer service agent VIA secure messaging I was unable to afford the vehicle and asked if there was an option to turn in my vehicle with no penalties and fees due. The agent confirmed via messaging ( which GM has a record of ) I am able to with no penalties or fees. I then began my search for a used vehicle I could pay cash for and have more certainty during the pandemic. I found and signed a purchase contract on a cheap vehicle. I went to turn in my lease per the conversation with GM, and was told by the dealer I am responsible for fees, payments etc. This is the opposite of what I was advised of. I am now in a very bad position as my non refundable deposit has been forfeited which I would have used in a different way if I was advised correctly. I ask that CFPB intervene and hold GM to the obligation the rep. gave. See a copy of the conversation below. Hello I can no longer afford this truck. Can I turn my lease in early? Read Info at XXXX, XXXX XXXX : Thank you for messaging us. Our team members are currently helping other customers. Your estimated wait time is 8 minutes. Thank you for your patience. Info at XXXX, XXXX XXXX : This conversation may be monitored or recorded. In the event we are disconnected, our team members are available XXXX - XXXX XXXX XXXX. - XXXX XXXX CT and Saturday XXXX XXXX - XXXX XXXX. CT. Info at XXXX, XXXX XXXX : This conversation may be monitored or recorded. We want to be respectful of your time, so please feel free to go on with your day! You will be notified when we respond. If there is any additional information that will help resolve your question, please add that now. Info at XXXX, XXXX XXXX : Thank you for your patience, we'll be with you shortly. Info at XXXX, XXXX XXXX : This conversation may be monitored or recorded. We want to be respectful of your time, so please feel free to go on with your day! You will be notified when we respond. If there is any additional information that will help resolve your question, please add that now. XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : Good Morning XXXX XXXX, Yes you may turn in your vehicle early. You will need a vehicle return receipt and notify GM Financial once the vehicle has been returned. You at XXXX, XXXX XXXX : Where do I get the return receipt? Are there any penalties for turning it in early? Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : The dealership will provide you with the receipt and no there are no penalties. You at XXXX, XXXX XXXX : ok, is there anything else I should know about? Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : No sir You at XXXX, XXXX XXXX : ok thank you. Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : You're welcome You at XXXX, XXXX XXXX : one more question who do I need to speak to at the deaerlship Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : Call first because most dealerships are by appointments but the receptionist will give you instructions. You at XXXX, XXXX XXXX : i just called and they are closed. are there any other options? Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : You could turn in the vehicle to any XXXX, XXXX, XXXX or XXXX dealership in your area. You at XXXX, XXXX XXXX : ok great thanls Read XXXX " Personal Identifier XXXX '' at XXXX, XXXX XXXX : You're welcome Conversation closed by the agent at XXXX, XXXX XXXX :
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I mailed a check of {$1200.00} to the Lender AmeriCredit dba GMC Financial for endorsement. This Check was made payable to XXXX XXXX 1st the 2nd line was AmeriCredit. I told the Auto Insurance Adjuster to make the check payable to me. I sent the check with a letter requiring the proper endorsement, so that I could deposit this check in my bank account. This Lien Company was included in my Chapter XXXX Case XXXX XXXX XXXX XXXX Chapter XXXX trustee. The vehicle was sold at auction ( SALVAGE TITLE ) months prior and no Active Collections efforts should have been made. I'm filing a complaint with because the Lender had no right to my check after I fought with the adjuster with the Insurance Commission to make him compensate my for my loss, the car caught on fire, and was left with a vehicle. The state of Florida Shut down XXXX XXXX Auto Insurance. XXXX XXXX was the adjuster.
Company Response:
State: FL
Zip: 33054
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A