Date Received: 2022-11-03
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have a student loan with Discover bank, for which I received a disclosure letter on XXXX total disbursement based on disclosure was {$68000.00}. In the letter, the committed margin on my loan was noted as " fixed at XXXX % and was set based on credit evaluation at the time of application. '' However, upon checking, I found that the bank has been charging me a margin of XXXX %. I brought this to the attention of the bank via toll free number. I've been waiting for a resolution since then. I was told on my calls that margin is subject to change ( The agent later backtracked upon questioning ). I was promised multiple times that I would get a call back within 2-3 working days- which never happened. I have multiple attempts to reach the bank to get updates/find a resolution/ follow up on the issue, here are the dates/records ( XXXX ) : XX/XX/202XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94538
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I attempted to open a Savings Account with Discover Bank and was denied due to issues with their identity verification process. For reasons their representative can not explain other than " It's policy '', they are unable to validate me against an existing Discover credit card account that is in good standing. They will not open the account unless I send notarized documentation to them. I offered to send them photo ID ( US Passport ), offered them additional phone numbers to validate against, they refuse and insist on the notarization process. I do not feel I should have to pay money to a notary to open a savings account, particularly with an institution that I already have an established and very positive relationship with. The need to validate my identity is understandable, given the threat of identity theft, but they should have a process in place to accomplish this that does not cost their customer an undue amount of time or money. This is particularly frustrating given that I already have an established relationship with them on the credit card side of the business and can not simply open a new account off that established relationship.
Company Response:
State: OR
Zip: 97223
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Gentlemen, I would like to file a formal complaint against Discover XXXX. Upon my wifes passing on XX/XX/XXXX, I began the lengthy process of identifying her outstanding liabilities. Upon reviewing her statement from Discover, I noted the excessively high interest rate Discover was charging my wife on her card XXXX. The rate was 28.99 % which I believe is excessive, boarding on what I consider to be usurious. My wife XXXX was XXXX XXXX XXXX. XXXX as she had been a customer since XXXX, had a XXXX score of XXXX per their XX/XX/XXXX statement, had stable employment ( XXXX ) years and stable residence ( XXXX ) years I fail to see what characteristics placed her in such a high risk high rate population pool. My daughter, age XXXX also has a Discover card, her rate is XXXX %. This speaks to the possibility of age discrimination in the determination of pricing. I understand the concept of varying rates based upon perceived risk, but in 38 years of commercial banking I have never seen a rate of XXXX %. I understand the concept of discretionary pricing having worked in banking for 38 years, but have never seen such disparity. I request you investigate this matter and specifically look at the following issues : XXXX ) Age discrimination in pricing that XXXX be overt or covert XXXX XXXX XXXX pricing strategies for both existing and new customers and whether said strategies are well supported by statistical data which clearly identifies credible risk factors XXXX ) Whether pricing strategies are applied universally and fairly to all clients rather than cherry picked I have reached out to the company on XX/XX/XXXX to request answers to these questions and was told I my concerns would be passed on to a higher authority. The name and title of said authority was not given. To date I have not received a return call although contact information was exchanged. General information you may need : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX last for digets of her social security number My name is XXXX XXXX. I can be reached at ( XXXX ) XXXX if further information is required.
Company Response:
State: MO
Zip: 64152
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor " Discover Bank section 6 o 2 : had violated my rights under 15 USC 1681 section 602 states, I have the right to privacy. 15 USC 1681 section 604 a section 2, it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USCS 1666b, a creditor may not treat a payment on a credit card account under an open end consumer credit plan late for any purpose.
Company Response:
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act this creditor XXXX XXXX XXXX has reported two late payments XX/XX/XXXX & XX/XX/XXXX has violated my rights under 15usc1681 in section 602 states I have the right to privacy 15usc1681 section 604A states I have the right to privacy 15usc 1681 section 604A section 2 it also states a consumer reporting agency can not furnish a account without my written instructions 15usc 1681A / definition, rules of construction exclusions except as provided and paragraph the term ( consumer report ) does not include any report containing information solely as to transactions or experiences between the consumer and the person making the report A creditor may not treat a payment on a credit card account under a open end consumer credit plan as late for purpose
Company Response:
State: IL
Zip: 60438
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor, Discover Bank, has violated my rights. Under 15 U.S.C 1681 section 602 states, I have the right to privacy. Under 15 U.S.C 1681 section 604a section 2, it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 U.S.C 1666b, a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I have been receiving multiple calls throughout the day and night in regards to payment for my loan. I have attempted to set up auto payment on at least 2 different occasions, and each time was told that something didnt go through and was not able to process the payment. I have asked repeatedly to have certain phone numbers taken off of the account due to the contact being deceased, and they still continue to contact that number. I have given the company proof on multiple occasions that the contact is deceased and they have not placed that in my account. I have multiple voicemails stating that it is there last time reaching out, but I still continue to get more calls. When picking up the nighttime calls, no one says anything and they hang up.
Company Response:
State: IL
Zip: 60466
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Discover card has zero buyer protection. They will lie and say your purchases are protected but they are not. Their dispute department is a joke!! My dispute was escalated to a Manager and still, they found in favor of the merchant. The way Discover handles disputes is if the merchant replies with even a simple Hello they automatically find in the favor of the merchant. They do not look at the evidence or anything. They will always take the word of the merchant over their paying customers. Even with pages and pages of evidence. On XX/XX/2022 I purchased a {$2500.00} industrial sewing machine for my sewing business from XXXX XXXX. The owner XXXX sent me the wrong, lower-end model that he sells for hundreds less! I tried to work with him for several weeks to get this issue resolved but he refused to make it right. On XX/XX/2022 I called Discover and had a long conversation with an agent explaining the details of the purchase and interaction with the merchant before opening the dispute. I made this purchase through XXXX on my Discover card so I was unsure if I should work with Discover or XXXX for this issue. The agent convinced me Discover would stand behind me and help me, and because I believed her and opened this dispute with Discover and not XXXX, I lost my XXXX buyer protection. I have spent 2 Months on the phone almost daily with Discover trying to resolve this dispute. I have been so stressed out and in tears over what happened and how Discover has been handling this dispute case. I gave them every piece of evidence they recommended and even more proving I was not sent the right machine model. Photos of the box showing the model number with the tracking from XXXX and proof of signature with that tracking number, and Photos of the machine, packing materials, etc. You name it I gave it to them. Yet they still said they Need Proof the merchant owes me a refund. WHAT?? I gave you proof I did not get what I ordered from the merchant! Discover sided with the merchant even though he submitted ZERO evidence! Discover is letting the merchant walk away from this transaction knowing he scammed me.
Company Response:
State: ID
Zip: 83607
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I applied for credit with Discover on XX/XX/XXXX. It was an online application. I was compelled to disclose my social security number. I could not proceed with the application if I did not disclose my social security number. The application was approved. Since opening an account with Discover, I have applied for an increase of my credit three times. I applied XX/XX/XXXX. I was denied, the reason they gave was insufficient experience with Discover. I applied again XX/XX/XXXX. I was denied again, the reason they gave was low usage on the existing line of credit in previous months. I applied again in XX/XX/XXXX. I was again denied but this time they did not give me a reason for their decision. According to the Fair Credit Reporting act, denying me an increase of my own credit is an adverse action. Discover has taken an adverse action against me. In the Fair Credit Reporting Act under 15 USC 1681a ( k ) ( 1 ) ( B ) ( iv ) ( II ) adverse action- adverse to the interests of the consumer. Not only has Discover discriminated against me, they have caused me damages and injury. I have not made any late payments. I rarely carry a balance over to the next month. I keep my debt low to not have to pay a finance charge. I have purposely made extreme efforts to maintain a higher credit score. Consumer reporting agencies assume the role but they are not fair nor accurate. Discover has made consumer reports to consumer reporting agencies that have caused my score to drop. I did not consent to Discover reporting any negative remarks to any consumer reporting agencies. Yet they have, which is a violation of the Fair Credit Reporting Act. It is my understanding of the Equal Credit Opportunity Act that my account is an extension of my own credit and should be an open ended credit plan. Per 12 CFR 1002.2 Account means an extension of credit, the word use refers to open end credit. 12 CFR 1002.2 says an adverse action means a refusal to grant credit in substantially the amount or on substantially the terms requested in an application. I did not have the opportunity to request an open ended credit account on the online application. Since Discover compelled me to disclose my social security number, my account should be open ended credit plan. 12 CFR 1002.2 Open end credit means credit extended under a plan in which a credit may permit an applicant to make purchases or obtain loans either directly from the creditor or indirectly by use of credit card, check or other credit device. In the Truth in Lending Act, credit card means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor or services on credit. Every time I have participated in an employment transaction, they request my social security number. When I purchase automobiles the dealer requests my social security number, when I bought a house they asked for my social security number. So the social security card is in fact a credit card in which I am making indirect purchases from. It is in fact my credit. Discover is a corporation. Banks and corporations can not lend money or credit. I have extended my open end credit to Discover in turn to receive the benefit of using the card to make purchases indirectly from my own social security account. The social security card issued to me does have an account number and a routing number. While I am not the owner of the card issued to me, I am in fact the beneficiary of said account. The credit card is used to obtain money, labor, property or services primarily for personal, family, and household purchases. Discover sends me a statement in a positive balance but has not disclosed how to properly endorse the remittance coupon they attach with the statement. If I have to obtain labor to pay for credit it is not a benefit it is peonage. Credit is defined as the right granted by a creditor to a debtor to defer payment of debt or incur debt and defer its payment. I do not see where in this definition of credit am I supposed to pay for credit. I am granting Discover the right to defer the payment. If I am to incur the debt then Discover shall defer the payment. If me using the CFPB portal or any other consumer protection to obtain remedy causes me any further injury or adverse action it would be a violation of the Consumer Credit Protection act. Per 15 usc 1693l no writing or other agreement between a consumer and any other person may contain any provision which constitutes a waiver of any right conferred or cause of action created by this Subchapter. Nothing in this section prohibits however, any writing or agreement which grants to a consumer a more extensive right or remedy or protection than contained in this subchapter or given in settlement of a dispute or action.
Company Response:
State: AZ
Zip: 851XX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Discover reported a business account late on my personal credit. I was not aware that any amount of money was owed on this Business credit card. My company is a non profit and My business office closed due to the pandemic! So I never saw any mail regarding this card. I take pride in my credit and have NEVER paid any account late. This particular card was not used often and once the last payment was mailed XX/XX/2020 i thought the card had a {$0.00} balance. I later received notification from Discover by email to say check my account because a notice was sent regarding them closing my account for none payment. That same day i paid the account in full and asked to speak with a manager regarding the 30 day late payment. The account closure email is what alerted me. Discover never emailed regarding late or missed payments.
Company Response:
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A