Date Received: 2020-06-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This account is closed with an outstanding balance but they continue to report it as open as Im missing payments to purposely hurt my credit score. Car was mechanically totaled because dealer failed to disclose it has not had a recall serviced on and had previous body work. Car is no longer in my possession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32818
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: After buying the car in XX/XX/XXXX, I later found that the car had electrical malfunctions, dealer recalls and countless issues. In the summer of XXXX, a few months later the dealer replaced my battery because the electrical issue. In XXXX of XXXX, I decided with the above issues to trade in my car for a newer vehicle. In XX/XX/XXXX, I then applied for a new car loan at the dealership where I purchased the car, which allowed me to trade in the car. They gave me a conditional approval. I then returned to the dealership early XXXX with the deposit and conditions to finalize the approval. The dealership ran my credit a second time. It wasn't until I met with the finance manager I learned that the terms and conditions they gave me could not be upheld. THAT MEANT I WAS STUCK WITH THE CAR, WHICH WAS UPSIDE DOWN DUE TO SUBPRIME LENDING RATE, NEGATIVE EQUITY AND ITS VALUE BEING WELL BELOW THE LOAN AMOUNT. On XX/XX/XXXX, I called Credit Acceptance Corporation and advised them that I was requesting a voluntary repossession. I provided the location of the vehicle, which was the dealership that I purchased the XXXX XXXX XXXX and where the loan was originated. After confirming the information over the phone on the XXXX of XXXX, I was told that the car would be picked up. I called several times on the XXXX and XXXX of XXXX and they confirmed that the vehicle was in process of being picked up by the tow truck. The dealership, XXXX XXXX on XX/XX/XXXX asked that I come and drop off the vehicle 's keys because they had received confirmation that the vehicle was being picked up by Credit Acceptance. So I had good faith that everything was going to be taken care of as promised by Credit Acceptance. During the Covid pandemic, there was no communication by mail, electronically or phone by Credit Acceptance. Thereafter, in early XX/XX/XXXX I called Credit Acceptance after noticing on my credit report that the balance was increasing and reporting further delinquency. When I called I spoke to several representatives including a supervisor named XXXX on XX/XX/XXXX. She told me that the vehicle was scheduled to be picked up on XX/XX/XXXX and XX/XX/XXXX for whatever reason it wasn't. I did my due diligence and Credit Acceptance failed to do theirs. She told me that she will schedule a pick-up. Then I called again on XX/XX/XXXX to follow up and spoke to a XXXX with ID # XXXX. She said that a decision was made not to pick up the car, without any explanation. No explanation and wanted a full payment for the car. I then asked for a supervisor and she scheduled a call back. A supervisor named XXXX called me and then left a message. I called back and left a message for XXXX and asked for a return call. She never called me. So I called again on XX/XX/XXXX, and spoke to a rep. XXXX and confirmed my account information to file a complaint. I AM VERY DISAPPOINTED AND DISGUSTED that Credit Acceptance will be this negligent. In the meantime, my credit is continuously being adversely affected, which is can prevent me from getting employment, another car or residence post Covid-19. This is egregious and predatory that financial institutions can take advantage of a consumer in this way. I have had a loan with the Credit Acceptance in XXXX and paid it in full. I am a returning customer that has been treated very badly and unfairly due to circumstances outside of my control.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: A SETTLEMENT WAS MADE BETWEEN BORROWER AND FINANCE COMPANY. DEBT WAS RESLOVED PAID IN FULL
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77590
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: In XXXX I purchased a XXXX XXXX XXXX XXXX XXXX all white from XXXX dealership located on route XXXX in XXXX New Jersey at the time I was driving over the road because my occupation is XXXX XXXX I seen the car advertisement on XXXX XXXX And the price of the car was {$7000.00} and some change. However, I was told when I called to acquire about the car that they had to do a credit check and when the dealership ran my credit & they said I was good so I only had to put down {$1500.00} to take the car off the lot. Due to the lack of knowledge & the dealership did not fully explain the loan process they tricked me into a loan Process that turnt out to be 3 times more than what the car was worth & the car was a lemon. The Service Department reset the computer on the car to hide the check engine light so I wont see that it was a defect on the car and the radio did not work. three weeks later the engine light came on I reported to the dealership they forward me to the service department they gave me the runaround claim they couldnt get the piece which was the Crank sensor. Then when I go into the service department one of the employees claimed I have no warranty when the dealership told me I had a warranty and then I reported to Credit Acceptance about the extra fee the dealership tried to charge me & the defects on the car and Credit Acceptance did nothing about it. I feel as though Ive been taken advantage of and due to this car loan on my credit report Im not able to get credit cards, Im not able to start my trucking company because the dealership sold me a lemon and they did not fully educate me on the loan process because I would of never bought a XXXX car thats three times more than what its worth it makes no sense. I XXXX XXXX XXXX already paid that car off and I feel as thought I been Robb both ways Pocket and credit wise because I have to pay for them selling me a lemon tricking me into a loan. Before I started this Complaint I called Credit Acceptance to gather information before submitting and one of the employees did not want to give me to Abstract for the complainants she claimed the supervisor is not available, however one of the employees claim because the complaint its wasnt mailed in and it was over the phone its not valid when every phone call suppose to be recorded for insurance purposes & one of the employees took my complaint down over the phone when I filed it because the investigation department contacted me back and also they was no help at the time I was driving state to state I have proof of my occupation at the time of this purchase so they knew my profession was XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Yes the account in question was closed and when COVID 19 hit they reopened it so they can file a disaster on the closed account. This account is 7 years old. It is with credit acceptance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77099
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed a car loan on my credit from Credit Acceptance Co. I never purchased a car from this creditor. I contacted the creditor and told them that I never purchased a car from them. They stated that it was done in a different state. I have never been in that state. Now they are reporting late payments on my credit. I sent them an FTC FRAUD AFFIDAVIT and informed them that this is fraud. They refuse to remove this rom my credit knowing there is a car out there in my name through them and IT IS FRAUD
Company Response:
State: TX
Zip: 77520
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Credit Acceptance Corporation is erroneously reporting my account 30 days past due to the major credit reporting agencies. I have reached out to the company to dispute this erroneous reporting and to request a statement of payments and charges. They have stated to me that I have to complete a dispute form and that would be mailed to me. I have requested this information since XX/XX/2020 and it is now XXXX and I never received the document. I requested it twice. There is a discrepency of approximately {$180.00} which I believe are late fees, however they are reporting my payment of {$520.00} late since XXXX and my regular monthly payment is not 30 days past due. The representatives are rude and are not clear with what the discrepency is. Please assist me with dealing with this matter. The remedy I am seeking is for XXXX XXXX XXXX to remove the late reporting to my credit reports and to correct my billing. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Purchased a XXXX used vehicle from XXXX XXXX of XXXX XXXX XXXX, in Arkansas. On XX/XX/XXXX. I was really desperate to purchase another vehicle because my current one ( XXXX XXXX XXXX ) at the time was breaking down. I was only receiving an XXXX XXXX check monthly and didnt know alot about financing, interest rate, APR and got fast talked into buying a used car with XXXX miles bad tires and axles for {$27000.00} dollars. I am involved in what I believe is called 'The Rule of XXXX ' a Debt Trap. The Rule of XXXX which is a financing method that allocates pre-calculated interest charges that favor the lender over the borrower. This financing practice is highly controversial and in XXXX, was outlawed in the United States for loans longer than 61 months. Well I was financed for 63 months using this same pre calculated method.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72113
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: credit acceptance is not putting correct information on credit report they are saying I was late for XXXX and XXXX there are very behind in there reporting I have been late before with account but I have not been late on this account since XX/XX/2019 2019
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23504
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I spoke with a representative who noted my account that I am severely injured and have no current income. I made a smaller payment in earnest to show that I am still trying to keep my account in good standing. I was told to contact them again in 2 weeks with an update on status. Since then they have contacted me daily demanding payment. I have submit a complaint through their system, but the harassment continues. Today ( XX/XX/XXXX ) they even threatened to " keep calling '' until the debt was settled. Furthermore the amount they are requiring me to pay overall is almost double what the agreement stated at the dealership was. I have been paying on time for over 2 years, totaling upwards of {$6500.00}, and when I requested to know how much more was left they gave me a number over {$6000.00}. The car is a XXXX. This is overall four times what the car 's value is. It almost three times the value of when I purchased it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49601
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A