CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 5188914

Date Received: 2022-02-04

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: These accounts XXXX # XXXX, XXXX # XXXX, XXXX # XXXX are not mine. I have made phone calls to the bureaus and listed companies to have them removed. I have been given the runaround and after some research I am here to get what is owed to me. No documents of any kind can show that I am responsible for listed accounts. No validation can be made unless validated by me can put the responsibility of listed accounts on me. There is obvious a mix up with another person claiming to be me and I will not clear up anything that I did not give authorization to have my name.

Company Response:

State: AL

Zip: 35020

Submitted Via: Web

Date Sent: 2022-02-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5187542

Date Received: 2022-02-05

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I have new and updated information regarding a complaint that I previously made. I sent CREDIT ACCEPTANCE CORPORATION a cease and desist and it was received on there end on XX/XX/22. I also followed up with an affidavit of truth on XX/XX/22 and it has yet to be rebutted line from line which stands TRUTH by law. I recently received another statement on XX/XX/22 from credit acceptance after I demanded to cease and desist which is a violation. I did not give consent for credit acceptance to contact me which is causing me personal damages. My initial letter for request of validation was sent and received by credit acceptance on XX/XX/XXXX, and there response was beyond the 30days that was given which has prolonged this. I am the original creditor which puts there company in federal violations.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48092

Submitted Via: Web

Date Sent: 2022-02-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5186693

Date Received: 2022-02-04

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: This item is reporting late, yet it is closed and the balance is zero as reported in my 3 Credit Bureaus. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. CREDITACPT XXXX Balance {$0.00} CREDIT ACCEPTANCE CORP XXXX Balance-

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48235

Submitted Via: Web

Date Sent: 2022-02-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5175405

Date Received: 2022-02-01

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: THIS LOAN IS PAYOFF AND IT IS STILL SHOWING CREDIT REPORT THAT I OWN THIS IS NOT TRUE I WILL LIKE IT CORRECT ASAP AND REMOVE FROM MY CREDIT REPORT.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 08618

Submitted Via: Web

Date Sent: 2022-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5175225

Date Received: 2022-02-01

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: Car was vandalized police didn't give me the option to keep the car or to have them tow it. They towed it. The person who vandalized the car was not charged. Now it is being reported at a false amount and as an open account.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 46208

Submitted Via: Web

Date Sent: 2022-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5166655

Date Received: 2022-01-31

Issue: False statements or representation

Subissue: Indicated you were committing crime by not paying debt

Consumer Complaint: This company is trying to collect a debt from me that has false information on and I never signed a contract with this company.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 468XX

Submitted Via: Web

Date Sent: 2022-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5166017

Date Received: 2022-01-31

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: The car was totaled in an accident back in XXXX. Credit acceptance was notified and they came out and saw the vehicle. The tow yard told me this NOT credit acceptance. This is my second complaint against them because they are still calling everyday! Sometimes 2 times a day I thought that when an investigation was going on they were not supposed to be calling? I am tired of credit acceptance calling. I can not pay them. I get XXXX a month! That is to pay my rent and eat and everything else. They want XXXX. So I cant pay them and eat too. I am beside my self here. I am about to be homeless. I have bigger things to worry about than if freakin credit acceptance gets paid right now. They didnt want the car back to try to obtain whatever Value they could from it. They left it at the tow yard. The 3 places I went to get a car loan was able to PRINT A SETTLEMENT LETTER OUT WITH MY CREDIT REPORT. Per the law this is harassment/offensive and embarrassing. Thats XXXX grand right there. They took a XXXX down payment from me. That is also illegal per the USC code. They have not recorded any of the payments I made correctly on my consumer report. They can see me in court where I will win. Considering XXXX other states are suing them for the obscene interest rates. They are collecting interest while trying to collect a Debt! You can not keep an open account while trying to settle your debt! This is illegal! I want this stopped! Every phone I have received is XXXX. So I will be counting up my paycheck from credit acceptance since they want to violate laws and think consumers have no rights. We are not so stupid after all! We have a community of us that are no longer afraid to stop this garbage!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48161

Submitted Via: Web

Date Sent: 2022-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5163996

Date Received: 2022-01-29

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: Got a letter from apple recovery service saying they are collecting for credit acceptance corporation for the amount of XXXX dollars. I have not never bought a car or anything else for anything close to That amount of money I did not make this loan or any other loan for this amount. This is a fraud or they got the wrong person

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 359XX

Submitted Via: Web

Date Sent: 2022-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5163707

Date Received: 2022-01-29

Issue: Managing the loan or lease

Subissue: Problem with the interest rate

Consumer Complaint: Purchased a XXXX XXXX XXXX in XXXX for XXXX (? ) XXXX $ down tax fees XXXX XXXX Orig agreement was with the dealership & somehow was transferred to Credit Acceptance & charged over 23 % interest w/a co-signer. Org. loan of XXXX $ XXXX $ or more @ XXXX $ mo.for XXXX. They repossessed the vehicle without any prior knowledge or attempts to reach me in XXXX of XXXXPandemic, in spite of multiple calls letting them know that we were experiencing financial issues. Previous payments had been made unlike they have falsely reported Since XXXX they have either not reported or incorrectly reported payments made on the loan to the XXXX credit bureaus. At one point there had been two account # s. connected to my account on their portal. After paying on this loan for XXXX & XXXX mos. they are reporting that $ XXXX is still owed & $ XXXX Is past due. Every mo they charge a late fee no matter when its paid, and even after payments of XXXX $ over XXXX $ that is required. I have tried to contact the dealership where it was purchased but they have never returned my calls. In desperate need of clarification on the limitations of interest charges, payments and the right to repossess a vehicle after incorrect /invalid information has been reported. The vehicle was sold with a major airbag recall that has since cost me over XXXX $ out of pocket expenses that I was given XXXX $ in reimbursement. Currently there is another recall for the same issue that is just as dangerous and the issue is not being resolved in a timely manner either. Stuck making outlandish payments for a vehicle that is XXXX old!!!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OH

Zip: 452XX

Submitted Via: Web

Date Sent: 2022-01-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5160349

Date Received: 2022-01-28

Issue: Took or threatened to take negative or legal action

Subissue: Seized or attempted to seize your property

Consumer Complaint: On numerous occasions Credit Acceptance has used abusive, false and misleading collections practices, all in an effort to bully me into paying a debt I dont owe. Theyve refused verification of debt acknowledgment 's according to 15 USC 1692g. The process only verifies that Im the original creditor. Theyve slandered my name and posted negative information to my consumer report, which is a direct violation of 15 USC 1666b and 1666a. Recently they tried to repossess my vehicle and force me to renter into the same alleged contract which contains blatant violations of TILA, FDCPA, FCRA and empty disclosure 's in an attempt to harm me financially the consumer/natural person. The most recent violation are Harassment and Abuse 15 USC 1692d ( 1 ) ( 2 ) ( 3 ) ( 5 ) 15 USC 1692f ( 5 ) ( 6 ) Unfair Practices all violation to federal consumer debt collections laws.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60411

Submitted Via: Web

Date Sent: 2022-01-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.