Date Received: 2022-04-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In 2019 my Vehicle was impounded. The creditor was informed that I could not afford to get vehicle out of impound. Im not sure what happened to vehicle after this. There was no letter sent stating car was auctioned or a decrease in money owed on credit report. Its been 3 years since having the vehicle in my possession. Credit Acceptance still reports the original balance and report late payment every month
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91710
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have tried to report this countless time THIS IS NOT MY DEBT AND IT NEEDS TO BE REMOVED. I dont even finance a car. I purchased my car cash. If this is not remove Ill be filling an attorney general claim and pursuing legal actions. I HAVE NEVER PURCHASED A LOAN FROM THIS COMPANY. Not to mention this company has never reached out to me regarding this matter. I dont not under any circumstances wish to communicate with this company. I only wish for this to be removed from my credit report. Most of all it is showing as open WHEN I AM NOT IN POSSESSION OF THIS VEHICLE. Like they havent even reported it for collections. Its been 5 or 6 years of going back and forth. Im extremely exhausted. This has to be the absolute worst experience of my life. How can you still information and allow shady dealership to obtain loan for cars people do not have. THIS IS INSANE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I went to prison in XXXX! And they repo my truck and they are still reporting this as a miss payment each month. I need to know how to get this issue taken care of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This started back in XX/XX/2021 I called credit acceptance a vehicle loan company to inform them I was having issues due to the Covid 19 problems with my pay being shorted they did not want to help other than tell me I could catch up by paying more the next three payments. That doesnt help when your pay gets cut. I then found a statement form them on their website explaining that they were not reporting lates if you were affected by the Covid 19 issues. I contacted them they were not very helpful I then contacted them every month since to report the credit the way they stated they would on the webpage. I then notified the three credit reporting agencies XXXX XXXX and experience about the issue of reporting wrong information they said they had the correct information being reported by the creditor no dispute was necessary. I then wrote all three reporting agencies and credit acceptance and even had print outs and credit report statements added in these letters showing what I was reading and seeing and they would not do anything about it. XXXX did change the late pats to a freeze at on time during that time so cant complain about them transunion has said they do not investigate weather the information is correct or not other than contacting the creditor I explained that thats not investigating that is taking one sides word over the whole story and going with it since they pay to be reporting that is not correct. XXXX again has lost the dispute and wants to have me send another. Now XXXX says they had made a mistake and is further investigating the dispute and just wants to add a statement that I was effected by Covid I said thats not good enough if the creditor says they are gon na do this they need to do this for everyone that was effected I have dates names of people spoke to and times of conversations dates and information sent via mail out and of mail being excepted at these reporting agencies and credit acceptance. I am tired of bug greedy corporations and these credit reporting agencies picking on people not correcting information especially in these times that people are reliant on their stupid scores for everything from rent to insurance to utilities even sometimes being given a job or denied a job. These scores since they think they are so important need to be reflected as correctly as possible and they dont seem to care. My score dropped on XXXX XXXX alone from a XXXX in XX/XX/2021 to a XXXX last month. I have not been late on anything nor have I applied for any credit everything is basically the same from that time till now except my credit acceptance account. Which again needed help with but they refused to do anything but let me be five days late then bam got a 30 day and a 60 day late all the way till last month. Now they are calling every hour and not answering the other line they wont leave messages but I have a phone log of them calling every hour or two same day for several days in a row. Illegal as all can be.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Credit acceptance has reported inaccurate information on my credit report for several years. All of the information that has been provided by them has been incorrect and different across the big 3. According to the FCRA 623 ( a ) it is a violation to report incorrect information to my credit profile. I have sent several dispute letters, and I have also asked to be shown the method of verification for this account. Credit acceptance has still not sent over the information to me. I am requesting for this account to be permanently removed from my report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 71603
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Company charger more than the car was worth and was still charging even thoe they didnt even sell it yet plus dealership sold me a damaged car when they know it was damaged car was not drivable at all plus lost my job so had no funding
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair act XXXX account # has violated my rights. 15 U.S.C 1681 section 602 A. I have the rights to privacy. 15 U.S.C 1681 Section 604 A Section 2. Its also states a consumer reporting agency can not funish a account without my written instructions. 15 U.S.C 1666B : A creditor may not treat a payment on a open credit card account under an open end consumer credit plan as a late for any purpose. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Acceptance Corp
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48141
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Company did not respond through the consumer Financial protection bureau portal and again is attempting to collect a debt that is not owed. Reporting Act ( 15 U.S.C. 1681s-2 ( a ) ) as amended by this Act, is amended by inserting after paragraph ( 6 ), the following new paragraph : " ( 7 ) NEGATIVE INFORMATION. " ( A ) NOTICE TO CONSUMER REQUIRED - IN GENERAL,- If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 603 ( p ) furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer. * ( B ) TIME OF NOTICE* IN GENERAL. The notice required under subparagraph ( A ) shall be provided to the customer prior to, or no later than 30 days after, furnishing the negative information to a consumer reporting agency described in section XXXX ( p ). " ( C ) COORDINATION WITH OTHER DISCLOSURES.-The notice required under subparagraph ( A ) - " * may be included on or with any notice of default, any billing statement, or any other materials provided to the customer ; and ** ( i ) must be clear and conspicuous. " ( D ) MODEL DISCLOSURE DUTY OF BOARD TO PREPARE -- The Board shall prescribe a brief model disclosure a financial institution may use to comply with subparagraph ( A ), which shall not exceed XXXX words. " ( I ) USE OF MODEL NOT REQUIRED -No provision of this paragraph shall be construed as requiring a financial institution to use any model form prescribed by the Board. * ( ) COMPLIANCE USING MODEL A financial institution shall be deemed to be in compliance with subparagraph ( A ) if the financial institution uses any such model form prescribed by the Board, or the financial institution uses any such model form and rearranges its format. " ( F ) SAFE HARBOR A Financial institution shall not be liable for failure to perform the duties required by this paragraph " if, at the time of the failure. the financial institution maintained reasonable policies and procedures to comply with this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act XXXX Account # XXXX has violated my rights. 15 U.S.C 1681 Section 602 A States I have the right to privacy 15 U.S.C. 1681 Section 604 section 2 states a consumer reporting agency can not furnish an account without my written instructions. In accordance to the Fair Credit Reporting Act everything has to be 100 % accurate on my credit report. It has been stated that the account was properly investigated but how is that so if the payment statuses are completely different on XXXX and XXXX, the date for last reported are different on XXXX and XXXX and also date of last payment and reporting on XXXX and XXXX are different. Nevermind that fact that address linked to this account was not one of my own. This is grounds for removal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21801
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I purchased a used vehicle in XXXX from an auto dealership in XXXX, NJ. At the time, I was in need of a reliable vehicle and I was eager to make a deal for a XXXX XXXX XXXX. My XXXX score wasn't the greatest so my financing options were limited. I obtained an auto from Credit Acceptance Corporation. I've never heard of the company at the time I purchased my XXXX and I was hesitant to sign the paperwork as I was feeling rushed but Credit Acceptance assured my that if I make only a few on-time payments they would have refinance options available to me because my rate is in the high 20 percent range. I made on-time payments in the beginning of my loan term but then COVID hit and that's when my financial situation became impacted. I reached out to Credit Acceptance several times for help and they were rude, ignorant, judgmental, and not willing to help me at all and basically said, " oh well, we'll just repossess your vehicle if you can't pay now. '' I also felt intimidated every time I had to call them because they would harass me 100 's of times a week via cell phone. Whenever I called this company I felt I was being discriminated based upon the sound of my voice and the letters of my name. Basically, because I'm a white male I feel I was being treated unfairly and denied COVID protection and payment options to resolve my past due balance. Plus, this vehicle has been in the repair shop for over 6 months because there has been significant mechanical issues which estimate to be over $ 5k. Today, I spoke with a supervisor at Credit Acceptance and he said either I pay or they are coming to take my XXXX. I can not afford {$500.00} a month for a XXXX loan balance. The rate is astronomical and I shouldn't have been approved because an interest rate so high only sets people up for failure if unforeseen circumstances arise ; this company should want to help people who try to do the right thing but instead they rather jeopardize a person 's livelihood based on their personal profile. I feel like I was taken advantage by Credit Acceptance, especially considering I was forced to buy their warranty in order to obtain the auto loan. The warranty didn't cover a thing. The interest rate is unfair and they give their borrows no chance to succeed and offer no help when financial hardships happen. I can not refinance my loan due to the late payments on my Credit Acceptance account and my XXXX score. I can not even afford to get my XXXX from the repair shop because I don't have enough in the bank due to COVID wiping out my savings and taking away family members income which contribute to the household I live in. I may be forced to file bankruptcy due to this measly XXXX XXXX auto loan that has destroyed my credit. Credit Acceptance should be held accountable for predatory lending as they persuade uncertain borrowers into a finance nightmare all the while laughing in their face when they are behind on their loans because they know no help is available and the company earns more revenue and write offs by destroying a borrower rather than helping a borrower.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A